Is Aetna a good insurance company?

UPDATED: Oct 3, 2011

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UPDATED: Oct 3, 2011Fact Checked

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Asked October 3, 2011

1 Answer

Aetna is one of the largest health insurance companies in the United States, with more than 35 subsidiary companies in addition to the primary company. The company has over 26,000 employees and over 45 million customers spread across several lines of insurance, including health, dental, long term medical, and more.

Financial Rating
Even though Aetna insurance only has an A rating with A.M. Best, the ratings company goes on to specify that Aetna is considered a stable company. The company has assets totaling more than $47 billion, and has policies in force worth more than $25 billion. The A rating is considered more than suitable for insurance purposes but investors may want to do further research before putting large amounts of capital into the system. This is not to say that an A rating is risky; it is simply to show that anything less than the A++ rating is cause for concern where large investments are involved.

Customer Satisfaction
Although online consumer ratings and reviews are frequently influenced more by unhappy customers than happy ones, Aetna Insurance is less favorably rated than many, with only 7% of respondents showing a satisfactory experience, and over 70% indicating a completely unfavorable relationship with the company.

AETNA Reviews

Company Availability
Aetna Insurance is available in 49 states, with New Mexico standing apart as the only one where the company does not have any insurance interests. Additionally, they provide coverage for Puerto Rico, Guam, the U.S. Virgin Islands and Canada.

The Bottom Line
Aetna insurance is a large and very well established insurance company, well rated by financial institutions. They have some room for improvement when it comes to customer relations but are available across one of the widest company ranges in the insurance industry.

Answered October 3, 2011 by Anonymous

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