Is eHealth Insurance a good insurance company?

UPDATED: Dec 20, 2011

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UPDATED: Dec 20, 2011Fact Checked

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Asked December 20, 2011

1 Answer

The eHealth insurance brokerage is not an insurance underwriter, but offers insurance through several major insurance companies, including Aetna, Cigna, and UnitedHealthCare. The company offers health insurance, life insurance, dental coverage and travel insurance in innovative ways, primarily through online insurance websites.

Financial Rating
The eHealth company is not rated by financial ratings companies such as A.M. Best, but as a brokerage they provide coverage through top rated companies. When purchasing insurance through eHealth, you can rest assured that you are only being offered policies from industry leaders with strong and stable financial backgrounds.

Customer Satisfaction
As an insurance broker, eHealth takes customer service and satisfaction as a primary factor. One important factor to consider is that eHealth is not owned or influenced by the companies they represent, and that means they rely on the satisfaction of their companies a key method of earning company income. Simply put, they work for their customers, not insurance corporations, and that means you are assured of getting the best deal possible and a high level of customer service.

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Company Availability
As an independent brokerage, eHealth is available nationwide. While the companies they offer coverage from may not be available in all areas, you are certain to get the best quotes available for your specific location no matter where that might be. If you plan to relocate in the near future, make certain that the company your purchasing insurance from will be available in your new location.

The Bottom Line
An insurance broker works for the customer, and that means you will get a higher level of customer service and attentive representatives who are interested in your needs. A company such as eHealth will often go beyond the level of service you would expect from a dedicated agent, because it is your business that supports the company rather than being a subsidiary of a larger corporation.

Answered December 20, 2011 by Anonymous

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