Is Explorer Insurance a Good Company?

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Asked October 29, 2012

1 Answer

Since 1992, Explorer Insurance is a California-specific car insurance company. The company is represented entirely by brokers and independent agents. Explorer is wholly owned by the ICW insurance group. Customers interested in insurance products other than auto coverage may have access through the parent company.

Financial Rating
The AM Best ratings company has issued an A- rating for Explorer insurance. This might indicate that the company had some setback during the 2008 collapse, but they were still strong enough to survive where other insurers did not. Over the long term, Best repeats the rating, giving them an a- outlook with a stable future predicted.

Customer Satisfaction
Because Explorer insurance is distributed through independent brokers, customers generally expect and get a higher degree of customer service. The Better Business Bureau reports 9 complaints filed in the past 3 years, and gives Explorer insurance the highest rating possible, A+. This indicates that even though complaints have been filed, Explorer has responded promptly and satisfactorily to resolve those issues.

Company Availability
Explorer insurance is only licensed to sell car insurance in the state of California. They do provide online services and toll-free numbers which allow customer to get in touch from anywhere, and customer service representatives are available 24 hours a day.

Insurance Products Offered
Explorer insurance sells car insurance. ICW Insurance group, the parent company, sells other policies, limited to the property and casualty coverages. ICW companies do not sell life or health insurance policies. ICW does provide Disability insurance and access to earthquake insurance, a high-risk form of insurance for homes.

Answered October 29, 2012 by Anonymous

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