How to Document Damage for Car Insurance Claims

The easiest way to document damage for auto insurance claims is to take photos with your smartphone. Read our guide below for more advice on how to document damage for car insurance claims, including how to gather witness testimony and tips for getting repair estimates from multiple repair centers.

UPDATED: Jan 9, 2023Fact Checked

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Michael earned a degree in Business Management degree with an insurance focus, which led to a successful 25-year career in insurance claims operations and support. He possesses a high-level of business acumen across multiple areas of the insurance industry. Over the course of his career, he served in multiple roles supporting claims operations including: Claims Specialist, Claims Trainer, Claim Au...

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Written by Michael Leotta
Insurance Operations Specialist Michael Leotta

Laura Walker graduated college with a BS in Criminal Justice with a minor in Political Science. She married her husband and began working in the family insurance business in 2005. She became a licensed agent and wrote P&C business focusing on personal lines insurance for 10 years. Laura serviced existing business and wrote new business. She now uses her insurance background to help educate...

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Reviewed by Laura Walker
Former Licensed Agent Laura Walker

UPDATED: Jan 9, 2023

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UPDATED: Jan 9, 2023Fact Checked

If you are involved in an accident, taking a few minutes to get your documentation together can help you file a successful claim. Documenting damage for car insurance claims means gathering statements, taking pictures, and finding out what the costs are going to be.

If you are not charged in the accident and present documentation to back your claim, the process can be settled in only a few days, but not having the necessary documentation could stretch the claim out for long periods.

How to Document Damage for Car Insurance Claims

Take Pictures

Take pictures of the accident scene and resulting damage. If possible check with local merchants or other sources with security cameras which may have been filming the accident when it happened. Having pictures or video that backs up your claim is a very good way of getting the claim settled faster. Not only should you take pictures of the damage itself, but also of the other vehicles involved and any other conditions which may have contributed to the accident.

Get Witness Information

Take down the name and contact information of any witnesses who are willing to testify regarding the accident. You can either write down or record witness accounts. Witnesses who are not directly involved in the accident of related to you are the best ones, because they tend to be less biased.

Document the Case

Take notes as the case progresses. Keep track of the names and titles of people you speak with, including witnesses, police officers, insurance company representatives, and repair technicians. The more documentation you can provide about who said what and how they proposed to handle the situation will make filing the claim easier. Also, if you have everyone’s name on record, going back to them later and making sure they keep their word is easier as well.

Repair Estimates

Get repair estimates from at least two vehicle repair centers. Even if the insurance adjuster came out and looked at the damage and proclaimed a value, do not clear the claim until you have gotten estimates from unbiased parties. The insurance company cannot force you to accept the initial offer an adjuster, and doing so could limit your options later if the costs turn out to be more than the adjuster expected.

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Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.

Michael earned a degree in Business Management degree with an insurance focus, which led to a successful 25-year career in insurance claims operations and support. He possesses a high-level of business acumen across multiple areas of the insurance industry. Over the course of his career, he served in multiple roles supporting claims operations including: Claims Specialist, Claims Trainer, Claim Au...

Full Bio →

Written by Michael Leotta
Insurance Operations Specialist Michael Leotta

Laura Walker graduated college with a BS in Criminal Justice with a minor in Political Science. She married her husband and began working in the family insurance business in 2005. She became a licensed agent and wrote P&C business focusing on personal lines insurance for 10 years. Laura serviced existing business and wrote new business. She now uses her insurance background to help educate...

Full Bio →

Reviewed by Laura Walker
Former Licensed Agent Laura Walker

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