J.D. Power and Associates Insurance Company Ratings

J.D. Power & Associates is a consumer rating company that provides product, service, and overall company ratings in fields ranging from automobiles to travel. J.D. Power insurance ratings come directly from people who use or purchase the company's products.

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Chris Tepedino is a feature writer that has written extensively about home, life, and car insurance for numerous websites. He has a college degree in communication from the University of Tennessee and has experience reporting, researching investigative pieces, and crafting detailed, data-driven features. His works have been featured on CB Blog Nation, Flow Words, Healing Law, WIBW Kansas, and C...

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Laura Walker graduated college with a BS in Criminal Justice with a minor in Political Science. She married her husband and began working in the family insurance business in 2005. She became a licensed agent and wrote P&C business focusing on personal lines insurance for 10 years. Laura serviced existing business and wrote new business. She now uses her insurance background to help educate...

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Reviewed by Laura Walker
Former Licensed Agent Laura Walker

UPDATED: Apr 30, 2022

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It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance company and cannot guarantee quotes from any single insurance company.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.

Founded in 1968 by James David Power, J.D. Power and Associates is a consumer rating and overall satisfaction company which provides product, service, and overall company ratings in fields ranging from automobiles to travel.

Rather than performing independent surveys, J.D. Power and Associates accumulate consumer behavior, consumer insights, reviews, and reliable ratings, organized into facets describing the J.D. Power rating. They rely heavily on customer experience with the companies. For example, the J.D. Power and Associates page for insurance company ratings provides four categories or ratings, plus a fifth category for the overall score:

  • Policy offerings. How consumers felt about the range of options and types of policies available from that insurance company
  • Pricing. Provides an average overview of how consumers reacted to the price of products offered through that company
  • Billing and payment. Rates the accuracy, timeliness, and efficiency of billing and claim settlements
  • Contacting the insurer. Rates each company on how accessible customer service is and how helpful the company behaves towards customers with questions or problems concerning their policies

J.D. Power’s ratings for insurance companies help customers get the right coverage with the right company.

Why Consumer Ratings Matter

The concept of categorized and collected consumer ratings is that potential buyers can get an average opinion of possible insurers. Since J.D. Power’s insurance rankings come directly from people who use or purchase the products being rated, you are able to gain a better understanding of how the company can be expected to perform. The alternative rating system would be evaluated by the rating company, an indicator that provides statistical ratings but not actual customer viewpoints.

J.D. Power has rankings on companies in the health insurance, auto insurance, cellphone providers, automotive providers, computer manufacturers, etc. No matter what industry you are looking to research, our valuable insight and analytics can help. Essentially, the average customer can find almost any rating they need. From car insurance to life insurance companies, we will help you find the right coverage options for you. By using a variety of consumer insights and customer interactions, we are able to generate a wide range of ratings for top services across the United States.

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J.D. Power and Associates Insurance Company Rating Scale

The J.D. Power and Associates rating scale is designed to be easy to understand for any new policyholder looking to learn more about services or coverage options. Instead of having to decipher a letter grade like with A.M. Best ratings, you are presented with a scale of one to five stars, with five being superior and one being inferior. For example, an overall rating of three would be an average score, while an overall rating of one would be cause for further investigation before purchasing from that company.

Available Consumer Rating Categories

J.D. Power’s insurance ratings are only one of many categories that are reviewed. While the company is probably best known for its automobile ratings, it is also a key research tool for other products, travel destinations and accommodations, and insurance and financial institutions. Here is a list of the major industries included in the rating fields:

  • Autos
  • Electronics
  • Finance
  • Healthcare
  • Homes
  • Insurance
  • Products
  • Telecommunications
  • Travel

Before making any final decisions on your insurance company, it is important to learn as much as you can about your local insurance providers and the coverages they offer. Call your local insurance agent to clear up any questions that you might have. Questions to consider asking include: “What is the best coverage plan for me/my family/my situation?” “What are the minimum coverage requirements in my state, and what form of coverage do you recommend?” “Are any bundle discounts offered if I take out both my auto insurance and home insurance with your company?” and “What is the average quoted insurance rate offered by your company?”

Before making any big insurance decisions, use our free tool to compare insurance quotes near you. It’s simple, just plug in your ZIP code, and we’ll show you reliable ratings.

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