Are there many State Farm claims complaints?
According to the Better Business Bureau (BBB), there are many complaints against State Farm. Read what customers are saying about the company and learn how to file a complaint yourself.
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UPDATED: Jun 25, 2022
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- State Farm’s customer review score on the BBB website is only 1.16/5
- Customers of State Farm may file a complaint via phone, email, or mail
- When filing a complaint, gather your policy, claim number, and other important information
When you buy car insurance, you want to be absolutely sure you are spending your hard-earned money on a reliable and reputable company. If you are wondering, “Should I sign up with State Farm, or are there many State Farm auto insurance complaints?” Read on to find out.
Does State Farm have a lot of claims complaints?
State Farm is currently the largest car insurance company in the United States. Established in 1922, State Farm has been in business for over a century. Unfortunately, a number of people have filed State Farm insurance complaints over the years.
However, it is also important to remember that not all complaints are justified — such as when a customer with an unreasonable request files an unfair grievance. For instance, filing a claim will typically cause rates to increase with every insurance company in the country. So, if you spot a lot of State Farm insurance claims complaints, you might want to take them with a proverbial grain of salt.
Instead, pay close attention to how the company addresses these complaints. This can give you a clear picture of how State Farm handles these issues and if it is an insurer you want to do business with.
The State Farm NAIC number is 25178, and you can use this number to track complaints against the company through the National Association of Insurance Commissioners.
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What is State Farm’s customer review score?
While State Farm currently has an A-plus rating with the Better Business Bureau (BBB), they do not show it as an accredited company. In addition, the State Farm customer review score is only 1.16/5.
Most State Farm complaints focus on issues with customer service or insurance claims that the policy did not cover when the driver thought it would. Others contend that their rates increased too much after they filed a claim.
However, State Farm customer service reviews will vary by state. You can look up your state’s Department of Insurance website and search for State Farm to see how many complaints have been filed against them in your area.
For example, according to the Missouri Department of Insurance, the company had a complaint index of 117 in the state in 2021. However, the average rating is 100, which means the company received more than the expected number of complaints.
How do you file a complaint against State Farm?
If you have State Farm auto insurance and would like to file a complaint, you have several options. First, you can call your insurance agent directly or call the State Farm complaints department toll-free at 800-782-8332 to speak with a customer service representative about your situation.
If you prefer, you may ask for the State Farm customer complaint email address during the call and follow up. You can also mail a letter to:
State Farm Insurance
One State Farm Plaza
Bloomington, IL 61710
If you do not get the response you were hoping for, you can also contact the BBB or your local department of insurance to file a complaint.
The State Farm claims hotline number is 800-732-5246, and you can also get in touch by email at [email protected]
What You Need to File a Complaint against State Farm
To start the complaint process against State Farm, gather the following:
- Personal information. Have your name, address, and phone number as listed on your policy.
- Agent or broker’s name. State Farm will contact the person you’ve been dealing with for information.
- Policy number. The company will need to know your specific policy information.
- Claim number. Again, your State Farm claims number offers specific information about the claim and is very important in determining coverage.
- Complaint details. Be very specific with your concerns and the interaction you’ve had so far with State Farm.
While you hopefully won’t feel compelled to file a complaint against your insurance company, being prepared will help if the need arises.
What You Need to Know About State Farm Claims Complaints
You deserve to work with the best car insurance company — one that treats you well, offers affordable car insurance rates, and is responsive to questions and concerns, especially when you need to file a claim.
Unfortunately, State Farm’s BBB insurance reviews score is only 1.16/5.
If you are already a customer of State Farm and have an issue with a claim, you can file a complaint via phone, email, or mail. Be sure to gather your policy details, claim number, and other important personal information before you file an insurance complaint.
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