Norfolk & Dedham Group Insurance Review 2022

Norfolk & Dedham Group offers commercial and personal automobile and property insurance policies to customers in Massachusetts, New Hampshire, and New Jersey. They have overcome several catastrophic hurricane years.

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Chris Tepedino is a feature writer that has written extensively about home, life, and car insurance for numerous websites. He has a college degree in communication from the University of Tennessee and has experience reporting, researching investigative pieces, and crafting detailed, data-driven features. His works have been featured on CB Blog Nation, Flow Words, Healing Law, WIBW Kansas, and C...

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Laura Walker graduated college with a BS in Criminal Justice with a minor in Political Science. She married her husband and began working in the family insurance business in 2005. She became a licensed agent and wrote P&C business focusing on personal lines insurance for 10 years. Laura serviced existing business and wrote new business. She now uses her insurance background to help educate...

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Reviewed by Laura Walker
Former Licensed Agent Laura Walker

UPDATED: Apr 4, 2022

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The Rundown

  • Norfolk & Dedham Group has been in the insurance business for almost 200 years
  • Its vast experience helped the company pull through several catastrophic hurricane seasons
  • Although the company only operates in three states, they offer several policies that cover auto and property

Norfolk & Dedham Group insurance policies are only available through a small network of agents, so you may not have heard of them before. Despite its 200-year history, N&D Group currently operates in only three northeastern states after a devastating hurricane season hit the company hard financially. Norfolk & Dedham had to regroup to recover from its losses but has since rebounded into a financially stable insurance company.

In this thorough review, you will learn about the history of Norfolk & Dedham Group, its online tools available to customers, the financial strength of the company, and a broad look into reviews left by its policyholders.

About Norfolk & Dedham Group

Norfolk & Dedham Group (N&D Group) has been writing insurance policies since 1825 and is headquartered in Dedham, Mass. They offer several types of insurance policies including auto, property, and commercial coverage. They are licensed to operate in 42 states, but they have regrouped to only offer coverage in Massachusetts, New Hampshire, and New Jersey.

The company is currently being run by Joel P. Murray who is the standing president and CEO. He also serves on the board of directors with affiliated companies.

N&D Group started out as a simple fire insurance company offering products to small businesses and farms almost 200 years ago. They covered 26 states in the 1950s at the height of their success. After recent catastrophic weather years, especially after Hurricane Andrew, the company had to withdraw its products and services from most of the states it operated in.

Although they have had several setbacks, the insurance company is now flourishing, managing around $800 million in assets and employing more than 150 people.

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Norfolk & Dedham Group Online Tools

N&D Group has a robust website that offers several features to its customers. The website also gives descriptions of all its policy products in detail.

Norfolk & Dedham has an insurance login portal where you can make an online payment, view your billing history, access your policy information, and get in touch with your agent.

The company does have an app for customers, but it is currently only offered on iPhones.

Norfolk & Dedham Bill Pay Options

The company has several ways you can pay your bill:

  • Enroll in autopay
  • Pay online through the customer portal
  • Pay by phone
  • Pay over their mobile app (iPhone only)
  • Mail in a check or money order

The company’s mailing address for payments is:

Norfolk & Dedham Group
P.O. Box 4104
Woburn, Mass. 01888-4104

You can also send an overnight payment to:

Norfolk & Dedham Group
140 Kendrick St.
Building C, Second Floor
Needham, Mass. 02494

You can phone the company and make a payment with a live billing representative by dialing 1-800-688-1825. Their billing agents are available Monday through Friday, from 8:00 a.m. to 5:00 p.m. Eastern time.

Norfolk & Dedham Group Claims Process

Although N&D Group does not offer an online claims tool, you can report a claim 24 hours a day, 7 days a week by dialing the above-mentioned phone number. Claims representatives can communicate with you directly through text messaging. You can send photos straight from text to your agent.

Through text messaging, you can use a self-inspection tool that streamlines the claims process. The claims texting tool offered by N&D has been highly rated by its customers.

The company has a fleet of “Automated Claim Vehicles” that are equipped with specialized estimation software. These special vehicles accelerate the on-site claim process and are driven by expert claims adjusters.

The automated claim vehicles are designed to respond to the scene after a catastrophe in order to expedite the process of a claim.

Overall, Norfolk & Dedham Group has done an excellent job with their online platform, offers several ways for customers to pay their bills, and even has a specialty fleet of vehicles designed to quickly respond to the scene of claims.

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Norfolk & Dedham Group Financial Strength

Based on A.M. Best insurance rating services, Norfolk & Dedham has been given a rating of “A” which is considered excellent, and the outlook for the company is stable.

The company was given this rating in April 2021 and has been rated since 2007.

N&D Group shows strong growth in its three-year net income, with a total of over $23 million in 2021. The company has a capital surplus of over $60 million in its commercial peril line of business and over $33 million in its homeowners insurance line.

Overall, the company shows very good financial strength which reflects its ability to pay customer claims.

Norfolk & Dedham Group Customer Reviews

N&D Group has 74 reviews on Google Maps. Out of those 74 reviews, the company has been given a rating of three stars, which is about average for an insurance company.

The reviews are comprised of customers who hold auto and property insurance policies. Overall, customers complain the most about improper billing and collections, unresponsive agents, and an increase in rates over the years.

Many customers say that the company premiums are very expensive, and better rates can be found elsewhere. Others have had trouble with communications from the company during the claims process.

There are several customer complaints that have been changed from negative to positive, with quite a few people noting that the company corrected its errors and that its customer service has improved over the years.

National Complaint Index Report on Norfolk & Dedham Group

According to the National Association of Insurance Commissioners, Norfolk & Dedham received a 0.27 complaint index score in 2021. This is lower than the national average score of one.

In 2020, their complaint index was 0.28, and in 2019, their index score was 0.72. For three consecutive years, the company has remained under the national complaint index average, which is a positive sign.

Overall, customer reviews for N&D Group are a mixed bag but tend to air more on the side of positive. When combined with a low index score, it shows that the company has better-than-average customer service.

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Norfolk & Dedham Group Insurance Review for 2022: The Bottom Line

Norfolk & Dedham Group offers a multitude of insurance policies for customers, including personal and commercial auto policies, homeowners policies, and commercial property insurance coverage.

The company has been in business for almost 200 years, with its beginnings based in Massachusetts. They’ve had financial trouble in recent years after catastrophic hurricane seasons but have managed to stay afloat.

N&D Group has stayed up-to-date by building a competitive website with numerous online tools available to its customers. There are several features that can be accessed within the online portal including bill pay and access to insurance documents.

Although they do not offer an online claims portal, they have a texting system where customers can perform a self-inspection that expedites the claims process.

N&D Group has a very strong financial report and appears to be financially stable for the short-term outlook.

Customer reviews for the company are a mixed bag, but a low confirmed complaint index score shows that N&D Group performs better than average in customer experience.

Overall, Norfolk & Dedham Group could be a good choice for you if you live in one of the few states where the company provides coverage.

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