Metromile Insurance Review & Ratings (2023)

This Metromile Insurance Review will cover Metromile Insurance ratings by real users for overall satisfaction and claims, cost, billing, and service satisfaction. The Metromile Insurance A.M. Best rating is A-. To compare insurance rates from the best companies in your area, enter your ZIP code below.

UPDATED: Mar 8, 2023Fact Checked

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Chris Tepedino is a feature writer that has written extensively about home, life, and car insurance for numerous websites. He has a college degree in communication from the University of Tennessee and has experience reporting, researching investigative pieces, and crafting detailed, data-driven features. His works have been featured on CB Blog Nation, Flow Words, Healing Law, WIBW Kansas, and C...

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Written by Chris Tepedino
Insurance Feature Writer Chris Tepedino

Laura Walker graduated college with a BS in Criminal Justice with a minor in Political Science. She married her husband and began working in the family insurance business in 2005. She became a licensed agent and wrote P&C business focusing on personal lines insurance for 10 years. Laura serviced existing business and wrote new business. She now uses her insurance background to help educate...

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Reviewed by Laura Walker
Former Licensed Agent Laura Walker

UPDATED: Mar 8, 2023

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Company Details
Address: 690 Folsom St Ste 200
City: San Francisco
State: CA
ZIP Code: 94107
Phone Number: (888) 244-1702
AM Best Rating: A-
Company Rating 0 (0 reviews)
Metromile is a California based insurance startup backed by National General Insurance, formerly known as GMAC. They utilize an OBD-II device, they call Metronome, to analyze driving habits and vehicle usage to offer pay-per-mile insurance.

Their billing model was created to benefit less frequent, lower mileage drivers who may not need the same coverage most standard policies provide. Currently, the companies sells insurance in 7 states including California, Illinois, New Jersey, Oregon, Pennsylvania, Virginia, and Washington.

Interesting Attributes:

  • Usage-based insurance policies that let drivers pay only for the miles they drive
  • Convenient app that tracks mileage and offers other features like car location and street sweeping alerts
  • Additional coverage options like rental reimbursement, pet injury, and glass repair and replacement

When it comes to car insurance, drivers want a company that offers affordable rates, quality coverage, and excellent customer service. One car insurance company that checks all these boxes is Metromile insurance.

Founded in 2011 and headquartered in San Francisco, Metromile insurance offers pay-per-mile insurance policies that allow drivers to pay only for the miles they drive. With Metromile insurance, drivers can enjoy flexible and personalized coverage that suits their needs and budget.

Metromile Insurance Company History and Mission

Metromile Insurance was founded in 2011 by David Friedberg and Steve Pretre. The company is headquartered in San Francisco, California. Metromile Insurance’s mission is to make car insurance more accessible and fairer for all drivers. The company aims to achieve this by offering pay-per-mile insurance policies that allow drivers to pay for only what they use, rather than a set monthly premium.

Metromile Insurance’s founders recognized that many drivers were paying too much for car insurance, regardless of how much they actually drove their cars. They believed that a usage-based insurance model could help make car insurance more affordable and transparent for drivers.

The company has since grown rapidly, expanding to several states and offering a range of coverage options and additional features. Despite its growth, Metromile Insurance has remained committed to its mission of providing innovative, personalized, and affordable car insurance coverage to drivers.

The company is committed to offering transparent pricing and easy-to-understand policies, so customers can make informed decisions about their coverage. Metromile Insurance also strives to offer innovative technology and features that make car insurance more user-friendly and convenient, such as its app that tracks mileage and offers other helpful features.

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Products and Services Offered by Metromile Insurance

Metromile Insurance offers pay-per-mile car insurance policies that allow drivers to pay based on how much they actually drive their cars. The company’s primary product is its pay-per-mile insurance policy, which charges drivers a base rate each month, plus a per-mile rate for the miles they drive.

In addition to its pay-per-mile policy, Metromile Insurance also offers a range of coverage options and additional features to customers, including:

  • Liability coverage: This coverage protects drivers in the event that they cause an accident that results in bodily injury or property damage to another party. Metromile Insurance offers liability coverage in varying amounts, depending on the state.
  • Comprehensive and collision coverage: These coverage options protect drivers against damage to their own vehicle in the event of an accident or other covered event, such as theft or vandalism.
  • Uninsured/Underinsured motorist coverage:This coverage protects drivers in the event that they are involved in an accident with an uninsured or underinsured driver.
  • Roadside assistance: Metromile Insurance offers optional roadside assistance coverage that can provide help with things like flat tires, dead batteries, and lockouts.
  • Glass coverage: This optional coverage provides protection against damage to the vehicle’s windows and windshield.

How much does Metromile insurance cost?

The cost of Metromile insurance varies based on a variety of factors, including the driver’s age, location, driving record, and the make and model of their vehicle. Additionally, the cost of a Metromile policy will depend on the number of miles the driver is expected to drive, as the pay-per-mile model charges drivers a base rate each month, plus a per-mile rate for the miles they drive.

While the exact cost of a Metromile insurance policy will vary, the company does offer a free quote tool on its website that can help drivers estimate the cost of coverage. To get a quote, drivers can enter some basic information about themselves and their vehicle, including their age, location, and driving history, as well as their vehicle’s make and model. They can also indicate how many miles they expect to drive each year.

It’s worth noting that drivers who do not drive very much may be able to save money by switching to a pay-per-mile insurance policy with Metromile Insurance. The company notes that customers who drive fewer than 10,000 miles per year typically save an average of $741 per year by switching to Metromile insurance. However, the exact savings will depend on the individual driver’s circumstances.

In what parts of the U.S. is Metromile insurance offered?

Metromile Insurance is currently offered in select states across the United States. As of February 2023, Metromile Insurance policies are available in the following states:

  • Arizona
  • California
  • Illinois
  • New Jersey
  • Oregon
  • Pennsylvania
  • Virginia
  • Washington

Metromile Insurance is continually expanding its coverage area, so it’s possible that the company may offer policies in additional states in the future.

To find out if Metromile Insurance is offered in your state, you can follow these four steps:

  1. Go to the Metromile Insurance website.
  2. Scroll down to the bottom of the homepage and click on the “Insurance” link in the footer.
  3. On the Insurance page, click on the “States We Serve” link in the navigation menu.
  4. You will be taken to a page that shows the states where Metromile Insurance is currently offered. If your state is listed, then you may be able to purchase a policy from Metromile Insurance.

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Metromile Insurance Discounts Available

Metromile Insurance offers a variety of discounts to help customers save money on their car insurance premiums. Some of the most common discounts available include:

  • Low mileage discount: As a pay-per-mile insurance company, Metromile offers significant discounts to customers who drive fewer miles. Drivers who travel less than 10,000 miles per year are often eligible for the biggest savings.
  • Multi-car discount: If you have more than one car on your policy, you may be able to save money with Metromile’s multi-car discount.
  • Safe driving discount: Metromile rewards safe drivers with lower insurance rates. Drivers with a clean driving record and no accidents may qualify for this discount.
  • Anti-theft device discount: If your car is equipped with an anti-theft device, you may be eligible for a discount on your insurance premium.
  • Homeowner discount: If you own a home, you may be eligible for a discount on your Metromile Insurance policy.

Customer Reviews of Metromile Insurance

Metromile Insurance has generally positive customer reviews, with many customers praising the company’s pay-per-mile model and excellent customer service. Here is an overview of some of the key strengths and weaknesses of Metromile Insurance based on customer reviews:


  • Pay-per-mile model: Many customers appreciate that they only pay for the miles they drive, which can lead to significant savings for drivers who don’t travel very far.
  • Good customer service: Several customers have praised the company’s customer service team for being responsive, helpful, and easy to work with.
  • Easy to use app: The Metromile app makes it easy for customers to track their mileage, view their bills, and manage their policy.


  • Limited coverage area: Metromile Insurance is only available in a handful of states, which can be a drawback for customers who live outside of the company’s service area.
  • Billing error: Some customers have reported issues with billing and pricing, with a few customers stating that their bills were higher than expected or that they experienced billing errors.

In Summary: Metromile Insurance

Metromile Insurance is a unique car insurance company that offers pay-per-mile policies to customers in select states across the United States. With this model, customers only pay for the miles they drive, making it an attractive option for drivers who don’t travel very far.

In addition to its pay-per-mile policies, Metromile Insurance also offers a range of other car insurance products and services, including liability insurance, collision coverage, and comprehensive coverage.

Metromile Insurance is known for its excellent customer service and user-friendly mobile app, which allows customers to track their mileage and manage their policies with ease. The company also offers a variety of discounts, including low mileage, multi-car, safe driving, anti-theft device, and homeowner discounts.

While Metromile Insurance has many strengths, including its unique pay-per-mile model and good customer service, the company is only available in a limited number of states. Additionally, some customers have reported issues with billing and pricing.

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