Agency Insurance Company (AIC) Car Insurance Review & Ratings (2022)

The Agency Insurance Company provides car insurance to customers in Maryland and the surrounding states. Customers can find cheap Agency Insurance Company car insurance rates for all standard auto coverages. Additionally, customers can combine discounts to further lower costs. Learning more about the Agency Insurance Company will help you decide if the company is right for you.

UPDATED: Jun 28, 2022Fact Checked

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Chris Tepedino is a feature writer that has written extensively about home, life, and car insurance for numerous websites. He has a college degree in communication from the University of Tennessee and has experience reporting, researching investigative pieces, and crafting detailed, data-driven features. His works have been featured on CB Blog Nation, Flow Words, Healing Law, WIBW Kansas, and C...

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Written by Chris Tepedino
Insurance Feature Writer Chris Tepedino

Laura Walker graduated college with a BS in Criminal Justice with a minor in Political Science. She married her husband and began working in the family insurance business in 2005. She became a licensed agent and wrote P&C business focusing on personal lines insurance for 10 years. Laura serviced existing business and wrote new business. She now uses her insurance background to help educate...

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Reviewed by Laura Walker
Former Licensed Agent Laura Walker

UPDATED: Jun 28, 2022

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Company Details
Address: 7450 Coca-Cola Drive
City: Hanover
State: Maryland
ZIP Code: 21076
Phone Number: 1-800-492-5629
Year Founded: 1989
AM Best Rating: A

The Rundown

  • The Agency Insurance Company provides all of the standard auto coverages
  • The Agency Insurance Company provides coverage in Maryland, Pennsylvania, and Virginia
  • The Agency Insurance Company has been rated an A by A.M. Best

The Agency Insurance Company provides car insurance to Maryland, Pennsylvania, and Virginia drivers. Customers can find affordable rates for the standard coverages, and the company has been rated an A by A.M. Best.

Knowing more about the Agency Insurance Company will help you determine if the company is a good fit.

Before starting this Agency Insurance Company review, enter your ZIP code to find free car insurance rates in your area.

Does the Agency Insurance Company have competitive rates?

For many drivers, the cost of auto insurance is the primary factor when choosing an insurance provider. Companies use various factors when determining rates for drivers, including:

  • Age
  • Gender
  • Location
  • Driving record

The best way to determine if a company is affordable is to compare it with the best insurance companies. The following chart shows the average annual Agency Insurance Company car insurance rates for a full coverage policy with other companies in Maryland.

Agency Insurance Company Average Annual Full Coverage Rates vs. Other Companies in Maryland

CompanyAverage Annual Full Coverage Rates
Agency Insurance Company$1,772
Allstate$1,778
Erie$1,881
GEICO$1,627
MetLife$2,432
Nationwide$1,232
Progressive$1,696
State Farm$2,007
USAA$1,574
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As you can see, you can find affordable Agency Insurance Company car insurance compared with the top companies in Maryland. While the company is more expensive than GEICO, Nationwide, Progressive, and USAA, it’s cheaper than Allstate, Erie, MetLife, and State Farm.

While the average rates will help you decide whether a company is competitive, prices differ from driver to driver. Therefore, you’ll have to get a quote from various companies to determine the cheapest one for your specific circumstances.

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What coverages are offered by the Agency Insurance Company?

Rather than offering combined plans, auto insurance companies sell coverages individually. This process allows drivers to customize their policies to meet their needs. For this reason, knowing the available insurance options from each company is essential.

The Agency Insurance Company provides the standard auto coverages for personal and commercial vehicles. The following table shows the plans available from the Agency Insurance Company.

Agency Insurance Company Auto Insurance Coverages

Auto Insurance TypesPurpose of Coverage
Bodily injury liabilityPays for medical bills if someone else suffers an injury in an accident caused by you.
CollisionCovers damage to your car after an accident.
ComprehensiveCovers damage to your car when you’re not driving.
Medical paymentsCovers medical costs caused by an accident regardless of who is at fault.
Personal injury protectionCovers medical expenses for you and your passengers after an accident.
Property damage liabilityLiability coverage that covers the cost of any property damage you’ve caused in an accident.
Uninsured/underinsured motoristCovers the costs if you’re in an accident caused by a driver with little or no car insurance.
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In addition to the standard coverages, the company also provides towing and labor coverage for personal and commercial policies. Commonly called roadside assistance, towing and labor provides drivers that break down with support like:

  • Battery service
  • Flat tire repair
  • Gas delivery
  • Towing

The company also provides rental reimbursement. This type of coverage pays for a rental car when the covered vehicle is unavailable.

While towing and rental reimbursement are available for all policies, the company offers others only for commercial vehicles. Some of the commercial-specific add-ons include:

  • Garage keepers: Available to drivers who keep a commercial vehicle in a garage when not in use.
  • Motor truck cargo: For commercial vehicles that haul freight.

Adding these additional options to policies increases Agency Insurance Company car insurance quotes.

What discounts are available from the Agency Insurance Company?

The best way to save on car insurance is to compare quotes from various companies and combine multiple discounts. Insurance companies provide various discounts that drivers can use to lower insurance costs.

Knowing the discounts provided by companies allow you to determine how much you can save. The following table shows the saving opportunities offered by the Agency Insurance Company.

Agency Insurance Company Auto Discounts

Auto DiscountPurpose of Discount
Accident forgivenessRates don’t increase after the first at-fault accident.
Advance quoteReceive a quote before buying a policy.
Commercial driver’s licenseObtain a commercial driver’s license (CDL).
Driver improvement programComplete a driver improvement program.
HomeownerInsured owns a single-family home.
Multi-carInsure multiple cars with Agency Insurance Company.
Paid in fullPay for your entire policy in one payment.
Three-year claim and violation-freeRemain claim and violation-free for three years.
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While the company displays these discounts on its website, other savings opportunities might be available. When buying coverage, ask a representative about all possible deals to help you save.

How is the Agency Insurance Company rated?

Credit rating agencies review and rate insurance companies on their financial strength. Companies with higher ratings are more likely to provide payouts when customers file claims.

The Agency Insurance Company has been rated an A by A.M. Best, the most trusted rating agency. This rating is excellent and indicates that the company will provide a payout under any circumstance when a customer files a claim.

The Better Business Bureau (BBB) also rates companies based on their business practices. For example, the BBB has rated the Agency Insurance Company a B+, indicating the company is usually trustworthy and transparent when dealing with customers.

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Does the Agency Insurance Company have any complaints?

The Better Business Bureau (BBB) and the National Association of Insurance Commissioners (NAIC) review complaints made about insurance companies. These reviews allow drivers to determine the quality of service they’ll receive.

At the time of this review, the BBB has received 19 complaints about the Agency Insurance Company during the last three years. Most of these complaints are about the company’s products and billing services.

The NAIC has received 17 complaints about the Agency Insurance Company. The NAIC lists the company’s complaint index ratio as 4.55, indicating that it has far more complaints than a company of a similar size.

While the Agency Insurance Company has more complaints than similarly-sized competitors, reading through individual complaints will help you determine if the number should be a concern.

How can you buy Agency Insurance Company car insurance?

Customers can only purchase auto coverage from the Agency Insurance Company through independent agents. There are currently over 1,500 agents available in Maryland, Pennsylvania, and Virginia, the three states where the company operates.

How can you file Agency Insurance Company claims?

The Agency Insurance Company allows customers to file claims by phone, fax, or email. To file a claim by phone, customers can call the Agency Insurance Company claims phone number at 1-800-841-5241.

When filing a claim over the phone, you can reach an AIC customer service representative during business hours. The representative will guide you to ensure that the company has all the necessary information. The company’s business hours are:

  • Monday to Friday between 8:30 a.m. and 6:00 p.m.

While filing by phone is usually the quickest and most convenient option, customers can also file by fax and email. The company’s fax number is 410-684-3271, and faxes are only available for local claims. The company’s claims email address is [email protected]

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How can you make Agency Insurance Company payments?

Agency Insurance Company customers can make payments online or by phone. The easiest way to pay is through the online portal on the company website. Customers can use their Agency Insurance Company login to enter the customer portal to schedule payments.

In addition to paying on the company website, customers can also make payments through the mobile app. The app allows customers to complete the same tasks as the website, including:

  • Making policy changes
  • Scheduling payments
  • Viewing ID cards

Customers who prefer to make payments over the phone can reach the Agency Insurance Company phone number at 800-492-5629.

Who is the Agency Insurance Company?

The Agency Insurance Company began in 1989 to provide affordable car insurance for Maryland’s local drivers and business owners. Headquartered in Hanover, MD, the company has since moved into Pennsylvania and Virginia.

Agency Insurance Company: The Bottom Line

The Agency Insurance Company provides personal and commercial car insurance to Maryland, Pennsylvania, and Virginia drivers. The company has competitive rates and offers a wide variety of coverages. Additionally, the company has been rated an A by A.M. Best.

Learning more about the Agency Insurance Company will help you decide if the company is a good option for your needs.

Now that you know about the Agency Insurance Company, enter your ZIP code to get free car insurance quotes in your area.

Reviews
for Agency Insurance Company

3.76 (9 reviews)
1
December 3, 2019

Scamed

Defrauded

This is a low budget unprofessional dishonest insurance company. There client hit my vehicle and provided their information to me. They had me get an estimate only to deny paying the claim because they didn’t have a good phone number in file for their client. They are very dishonest and under handed including their legal representatives put in charge to handle claims [REDACTED NAME]
5
July 18, 2019

user19248

Quality Agency, well educated and helpful

I had a relatively good experience with this insurance agency. They have always been quick to answer my calls when I had questions and could easily help me with educated and good answers. I have never had an accident so I can't speak to how they handle those, but I am confident that they would be able to help me with any issues in the future that I may have
5
July 18, 2018

myrubylee

the CLAIMS department is what matters most

The most important thing when purchasing insurance is how the claims department works for you when there is a claim. When I was younger I had a liabiliy policy with a company and was hit by a stolen vehicle, I called the claim in and they said I had to wait 24 hours to speak to someone to set up a claim. Took days to finally get nowhere. With this company, my mother was hit by a drunk driver and they gave her everything she needed to know and ...
The most important thing when purchasing insurance is how the claims department works for you when there is a claim. When I was younger I had a liabiliy policy with a company and was hit by a stolen vehicle, I called the claim in and they said I had to wait 24 hours to speak to someone to set up a claim. Took days to finally get nowhere. With this company, my mother was hit by a drunk driver and they gave her everything she needed to know and more in less than 10 - 20 mins.
4
March 1, 2018

Yipihsj

Great company

Great company, good customer service . I am happy with it. I would like to recommend to anyone.
3
February 14, 2018

BrendanTheBoss2424

Good insurance - bad cost

It is a pretty good service but sadly it was too much money for the cost so I switched to Geico. Might switch back if they lower the cost.
4
October 4, 2017

laurennna

GOOD JOB

I love it, well good you should try nice people. helping other people out. not all about youre money too
4
August 9, 2017

Alexandra15

Saving money

This company offered fantastic auto insurance prices to a young driver. When other insurance companies wanted to charge an arm and a leg. 
5
August 4, 2017

Faiyaz

My review

This company has been exceptional. They helped me whenever I was in trouble. I am glad to have picked them as my insurance company.
4.5
August 1, 2017

Alex567865

Love it

Its awesome, i love how fast I was quoted and the way they run their business. I will definitely renew it.
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