First American Insurance Review & Ratings (2023)

This First American Insurance Review will cover First American Insurance ratings by real users for overall satisfaction and claims, cost, billing, and service satisfaction. The First American Insurance A.M. Best rating is A-, and the First American Insurance S&P Rating is A-. To compare insurance rates from the best companies in your area, enter your ZIP code below.

UPDATED: Feb 20, 2023Fact Checked

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Chris Tepedino is a feature writer that has written extensively about home, life, and car insurance for numerous websites. He has a college degree in communication from the University of Tennessee and has experience reporting, researching investigative pieces, and crafting detailed, data-driven features. His works have been featured on CB Blog Nation, Flow Words, Healing Law, WIBW Kansas, and C...

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Written by Chris Tepedino
Insurance Feature Writer Chris Tepedino

Laura Walker graduated college with a BS in Criminal Justice with a minor in Political Science. She married her husband and began working in the family insurance business in 2005. She became a licensed agent and wrote P&C business focusing on personal lines insurance for 10 years. Laura serviced existing business and wrote new business. She now uses her insurance background to help educate...

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Reviewed by Laura Walker
Former Licensed Agent Laura Walker

UPDATED: Feb 20, 2023

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Company Details
Address: 1 First American Way
City: Santa Ana
State: CA
ZIP Code: 92707
Phone Number: (714) 250-3000
Fax: (714) 250-3215
AM Best Rating: A-
S&P Global Ratings: A-
Moody's Rating: A3
Fitch Rating: A

Overview of First American Insurance

If you’re in the market for car insurance, First American Insurance is a company that should be on your radar. This provider offers comprehensive coverage, competitive rates, and a range of discounts to help you save money on your policy.

  • One of the largest providers of auto insurance in the United States.
  • Offers a range of discounts to help customers save money on their premiums.
  • 24/7 customer service is available to answer any questions or concerns.

In this article, we’ll take a closer look at the company’s history, mission, products, and services, as well as the types of discounts available to customers and customer reviews.

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History and Mission of First American Insurance

First American Insurance has a long history of providing insurance coverage to customers in the United States. The company was founded in 1889 as Farmers Mutual Automobile Insurance Company, based in Seattle, Washington.

Over the years, the company expanded its operations and eventually became First American Insurance in the 1950s.

The company’s mission is to provide affordable and comprehensive insurance coverage to customers while maintaining a high level of customer service.

They aim to make the process of purchasing and managing car insurance as easy as possible for their customers.

They also strive to keep up with the latest trends and technologies in the insurance industry, so they can offer their customers the best possible coverage and service.

States Where First American Insurance Offers Coverage

First American Insurance offers car insurance coverage in most states across the United States. However, the specific availability and cost of coverage may vary by state.

The states where First American Insurance offers coverage include:

Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin

It’s important to note that the availability of coverage and the cost of premiums may vary depending on several factors, including the type of coverage, the driver’s age and driving record, and the make and model of the car.

Drivers should always check with First American Insurance to see what coverage options are available in their state and what the cost of coverage will be.

Coverage Options: First American Insurance

First American Insurance offers a variety of car insurance products and services to meet the needs of its customers.

Some of their main products and services include:

  • Liability coverage: This coverage protects drivers from being held financially responsible for any damages or injuries they cause to other people or property while driving. First American Insurance offers both bodily injury and property damage liability coverage.
  • Collision coverage: This coverage helps pay for repairs or replacement of a driver’s car if it is damaged in a collision with another vehicle or object.
  • Comprehensive coverage: This coverage helps pay for repairs or replacement of a driver’s car if it is damaged in an incident that is not a collision, such as theft, vandalism, or a natural disaster.
  • Personal injury protection (PIP): This coverage helps pay for medical expenses and lost wages if a driver or their passengers are injured in a car accident, regardless of who is at fault.
  • Uninsured/underinsured motorist coverage: This coverage helps protect drivers from financial losses if they are involved in an accident with someone who does not have insurance or who does not have enough insurance to cover the damages.

In addition to these standard car insurance products, First American Insurance also offers a range of additional coverage options and services, such as roadside assistance and rental car coverage.

They also offer discounts for safe driving, multi-car policies, and bundling car insurance with other types of insurance policies.

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Cost of Coverage With First American Insurance

The cost of car insurance from First American Insurance will depend on a variety of factors, including the type and amount of coverage, the driver’s age and driving record, and the make and model of the car being insured.

Additionally, rates may vary based on the state where the policy is issued.

To get a better idea of the cost of car insurance from First American Insurance, drivers can request a free quote from the company’s website or by contacting their customer service department directly.

It’s important to note that the quote will only be an estimate, and the actual cost of coverage may be higher or lower depending on the individual driver’s circumstances.

Discounts Available With First American Insurance

First American Insurance offers a range of discounts to help their customers save money on car insurance premiums. Here are some of the discounts that may be available:

  • Safe driver discount: Drivers who maintain a clean driving record with no accidents or moving violations may be eligible for a safe driver discount.
  • Multi-car discount: Customers who insure more than one vehicle with First American Insurance may be eligible for a discount.
  • Bundling discount: Customers who bundle their car insurance policy with other insurance products, such as homeowners insurance, may be eligible for a discount.
  • Good student discount: Full-time students who maintain a certain GPA (usually a B average or higher) may be eligible for a discount.
  • Anti-theft discount: Cars equipped with anti-theft devices or tracking systems may be eligible for a discount.
  • Defensive driving discount: Drivers who complete a defensive driving course may be eligible for a discount.
  • Pay-in-full discount: Customers who pay their annual premium upfront instead of in monthly installments may be eligible for a discount.

It’s important to note that the specific discounts offered by First American Insurance may vary by state, and not all discounts may be available in all states.

Customer Feedback for First American Insurance

Customer reviews can be an important factor to consider when evaluating a car insurance company like First American Insurance.

While individual experiences can vary, here is a summary of customer reviews for First American Insurance:

Positive Reviews:

  • Many customers praise the company’s customer service, noting that representatives are helpful and responsive.
  • Several customers report that they were able to get competitive rates on their car insurance policies.
  • Some customers appreciate the company’s easy-to-use online platform for managing their policies.

Negative Reviews:

  • Some customers have reported difficulty when filing claims with First American Insurance, citing slow response times and poor communication.
  • Some customers have expressed frustration with unexpected rate increases or billing errors.
  • A few customers have reported that they experienced issues when trying to cancel their policies or make changes to their coverage.

It’s important to keep in mind that these reviews represent the experiences of a small subset of customers and may not be representative of the company as a whole.

Before deciding on car insurance, drivers should do their research, consider their individual needs and budget, and get quotes from multiple providers to compare prices and coverage options.

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In Summary: First American Insurance

Overall, First American Insurance is a well-established car insurance provider with a long history of serving customers across multiple states.

The company offers a range of coverage options and discounts to help customers tailor their policies to their individual needs and budget.

While some customers have reported negative experiences with the company, many others have praised the quality of customer service and competitive rates.

As with any car insurance provider, drivers should do their research and get multiple quotes to compare prices and coverage options before making a decision.

for First American Property & Casualty Insurance Company

3.49 (38 reviews)
April 29, 2018



this was a great choice I made. I went through a online website that led me to this company. The process was quick and painless.
February 8, 2018


Good experience

My experience with this company has been very positive the people were very nice. They made sure that my problem was taken care of very speedily.
August 7, 2017


Home and Cars

I have First American Property for my home and vehicles. I was previously with 21st and my wife was with First American. After we got married and merged accounts First American gave us a much better rate. 21st wanted to increase what I was paying for my car, which is odd as you usually get a better rate for multiple cars. When it was time to get our home insurance, we did not look at any other coverage beside First American.
May 3, 2017



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