Grange

My son hit a deer. He was fine, but his 2018 Ram truck took a direct hit on the front bumper. We called the claim in on a Sunday morning. Before 10 am Monday, the claims adjuster called to make arrangements to get a quote on repairs. He contacted the repair/shop dealer and by 2 pm the truck had been towed to their location. It's now Thursday, the repair work on the truck is underway and we should have it back in full operation early next week. The whole process has been easy and the adjuster followed up via phone call and email to make sure there weren't any additional issue. Thank you for making this easy!!

I've had a miserable experience with this claims department (ironically called the fast track line). I'm 26 days into a claim and my car has still not been worked on yet. The claims department works at a snails pace and has not helped me in any way to move the process along. My policy only covers 30 days of a rental car and so I will most certainly have to pay hundreds of dollars in rental fees because they refuse to move the claim along. The car sat for 3 weeks until it was sent to a body shop...disgusting! As a long-time Grange customer I am very upset.