Grange
This Grange review will cover Grange ratings by real users for overall satisfaction and claims, cost, billing, and service satisfaction. The Grange A.M. Best rating is A. To compare insurance rates from the best companies in your locale, enter your ZIP code below.
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Written by
Chris Tepedino
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Reviewed by
Laura Walker
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UPDATED: Nov 19, 2011
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Quick and knowledgable claims processing
[REDACTED NAME] is awesome. Very quick to respond to a claim submitted online, very knowledgeable and informative, very quick to respond to the repair estimate. He made a stressful situation MUCH less stressful by his actions and demeanor. My experience with [REDACTD NAME] and Grange Auto Insurance was the opposite of the stereotypical experience with an insurance company. Kudos to Grange Auto Insurance for retaining a talented agent.
Re: other reviews indicating Grange dropped them or increased their deductible after filing a claim….will have to wait and see.
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Excellent Customer Service
I am not a policy holder of Grange. I had the misfortune of being rear ended by a policy holder. Jessica made the process as painless as possible. She set up the appointment for the shop and the rental car based off of where and when I wanted it. I couldn’t have asked for a better experience given the circumstances.
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Excellent customer service
Jessica, my adjuster, was polite and friendly when speaking with me. She asked me questions about the hit-run and provided explanation on my policy waiver deduction. I liked speaking with her because she did not rush me for responses, plus she asked if I had questions for her.
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Great claims experience
This is my first claims experience with Grange. They contacted me within 30 minutes and had everything lined for me. The claims person I spoke with, Aaron, was very helpful and very easy to talk with.
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Great claims service & responsiveness
Really impressed with quick response to a claim. Great communication from adjuster. Friendly service. The whole process was quick, simple and easy!
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Hailstorm & Wind Torched Siding
Ive gotten 4 quotes to repair the lowest was 15000
grange would only give me 9000 to repair! i cant find anyone to do the work for that cost (26 Square ) they all agreed im getting screwed move on from grange ive been with them for 12 years they wont even budge don’t expect much from them get a public adjuster and stick it to them
Best Regards Concord Ohio
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Grange insurance
My first claim every and it went way smoother than I expected. Alex L. Took the time to listen and explain everything.
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Grange is tops
Grange and the adjuster have been very responsive to our claim, I was very pleased with the settlement. I would highly recommend Grange
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30+ years of excellent service.
Have been with Hurley Insurance/Grange since I was 16. They have always been there when I’ve needed them and they can’t be beat by any other company.
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Very thankful
I would like to thank Grange insurance for giving us help in the time of our greatest need. Both my mother and sister are handicapped and the grange insurance adjuster made sure our home would be repaired and we wouldn’t have to be concern about our living conditions while we were away from our home. I applaud Grange and their staff for a job well done.
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Personable folks to work with!
Linda, Jason, and Teresa took care of me and my claim after I let them know that I have had a wreck. I have had no better service with any other insurance carrier that I’ve dealt with before.
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Clean and easy process
An easy few phone interviews and a simple link to click and follow for the photo app. Followed the instructions and uploaded the photos and it was all pretty easy to do!
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Alex was great to work with
Alex made a stressful situation less stressful by supporting my issues and getting me answers and direction very quickly and efficiently.
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Good experience working with all from grange
Good experience working with all who was involved from williamson to grange insurance! Matthew Summey was a great help to destress the whole experience! Thank you so much!
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Professional support
I feel like I have received good rates from Grange and every incident I have had has been taken care of professionally, and I don’t believe the incidents have affected my rates, for which I am truly grateful. If this treatment continues, I will likely be a continuing customer.
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Excellent and timely service
Insurance adjuster Alex Lavalle’s knowledge and instruction of the entire process was impeccable. His promptness, thoroughness and professionalism were truly appreciated. He made this experience painless. Thank you Alex
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One agent carried the ball
I had a great experience with the 1st agent that contacted me, her name was Jessica Turner. She was prompt in returning calls and e-mails. The great service broke down after my vehicle was totaled. I was transferred to a Jeanette who boasted 21 years of experience, but not much in the way of communication and customer service. I sent proof of tax paid for my replacement vehicle and followed up with calls and emails to Jeanette to be sure it was received. After not hearing I went back to Jessica who promptly took got back to me with an answer. Then the tax reimbursement check amount was incorrect. I tried Jeanette again, but never heard boo, so I went back to Jessica whom apologized for the error and said the rest of the tax reimbursement would come in 3-5 days. Jessica Turner is an asset to Grange and gives clients the reassurance in their insurance company. I have never made a claim before. I am on the fence of keeping Grange for my car insurance. I guess I would need to be assured that Jessica would handle my claim.
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The best agent
San Ellenburg I want to Thank you so much for your patience and understanding throughout this whole process, because of your professionalism you have made what was an extremely overwhelming experience flow effectively. Please forward this email to your supervisor/ manager I want them to know they have an awesome person working for them. Thanks again for everything.
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Adjuster
Sam ellenberg was my adjuster and he was fabulous. He was so kind and walked me through everything, with it being my first time filing. He made it easy and simple for me.
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Great customer service.
Sam Ellenburg, adjuster, went above and beyond. GREAT at his job! He always returned calls and emails. He is very knowledgeable and explained my questions to me very well. Ive called him many times and he never sounded like I was bothering him. He sounded very upbeat about his job. At the end of our conversation he would say “Let me know if I can do anything else for you.” Honestly my experience with Mr Ellenburg was one of the best customer service experiences I’ve ever had. Because of him I’ll stay with Grange for a long time. Thank you for the great service.
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Great response & coverage
Had claim # within 1 hr of massive tree on my house. Customer service great. Tree company came within 2 hrs and by 11 pm tree off roof and roof tarped. Sam Ellenburg, claims agent was caring responsive and thorough. Never had a claim this large, he walked me through process even recommending roofer who was equally responsive when 2 roofers failed to respond w estimates. Overall satisfaction: 5/5
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Made my claim painless
Was hit by one of there customers and they treated me so good and made the whole process painless. They rented me a car and got my truck fixed at a shop of my choosing. Thinking of switching my personal insurance to Grange
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Knowledgeable; make you feel at ease.
Very quick with initial call. I received the call from the adjuster on time. I took the car to the body shop, the employee very efficient and cordial. I couldn’t be more pleased so far. Thank all of you.
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Grange commercial rip off
I am the owner of an automotive electronics shop. I have had Grange insurance about 6 years. My policy premium has went up yearly. Last week I filed a claim when I damaged a customers vehicle. The claim was denied. There should be no reason a claim would be denied when I pay for garage keepers that it is supposed to cover damages to customers vehicles. This company is a rip off. My agent that signed me up with them paid the claim out of his own pocket. We will be switching to another company and keeping this agent for sure.
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Excellent Claims Response
Everyone we worked with at Grange was amazing. Easy process, no hassles, fast response, profession people. Best experience with a claim ever. Samuel Ellenburg, our adjuster, was wonderful to work with and much appreciated!
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They are cheap
They are cheap but you get what you pay for. They will not budge. They claimed I was late every month. Due date is due date one day later is late. They send you a cancellation notice. The lady shamed me like I was a little kid. I’ve never had a claim with them. Pay my bill every month.
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Beware. Grange does not pay claims fairly!
Rear ended by a dangerous truck on Interstate insured by Grange Mutual Insurance. Have been in Court with Grange 3 years now on injury claim. Grange had their insured destroy all the driver logs, inspection reports, then falsify documents to try to cover up the many faulty brake violations. Grange Attorney has lied to Federal Court many times already, and lies ,falsified docs, and fraud are being exposed at Trial. Very Crooked Co.. Grange has a whole staff of dishonest in house Lawyers that fight most all claims, or settle them for fraction of true damages.State of Ohio had to SUE GRANGE several years ago( Google Grange lawsuits), it took all most 10 years in Courts, but Ohio won apx 50 million $$ that Grange had stole from clients. Beware.. this Co does not pay its claims, and rips off most clients!
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Very easy and helpful experience.
The claims adjuster helped navigate me through the mess that is a car accident. The advice and knowledge shared made the experience an easy one. Very glad to have a policy with Grange.
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They were kind, efficient, and great
I worked with Michael Overton on my claim and he was wonderful. He was kind, quick, and very detailed. He always got back to me quickly, even when I had a million questions. Grange, as a whole, has given me excellent customer service over nearly a decade now. I can’t recommend them enough.
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Worst Insurance CO by far
I was rear ended and seriously injured by a Grange insured trucking Co that had serious safety violations and should never of been on the highway. The Co. had tags expired for 2 years prior, lots of safety violations ,yet Grange insured them anyway. Been a nightmare and very stressful last 4 yrs filing lawsuits against Grange and we have a jury trial approaching. Grange has a whole team of in house attorneys that fight claims. They are totally unreasonable.. worst insurance around. Their attorneys have openly lied to the Court, encouraged their insured to lie and fabricate Falsified inspection documents, and have committed Fraud on the Court, by submitting counterfeit docs. I feel more victims need to come forward and hire a fighting trial attorney(not a settlement attorney) and sue this dishonest Insurance Co. Knowledgeable victims can also file bad faith lawsuits against Grange( many states have these provisions now), and file complaints with their states dept of insurance oversee-ers
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Wil drop you after first claim.
Filed one claim in two years for a small shed fire and they dropped me. Of course only paid a portion of what the loss value was. Always made my payments on time.
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DON'T USE GRANGE!!!
DO NOT USE THIS INSURANCE COMPANY!!!!! We just had a comp claim due to an accident with a deer. The damage was WELL below blue book and yet they REFUSE to repair it. We were advised the adjuster said he was going to total it before he even looked at it. They have NO compassion, they WILL NOT listen to or reason with you. They know they hold all the cards and are powerless against them. They couldn’t care less about what you want or need. They ONLY care about what is in their best interests – period!!!!!
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BAD BAD GRANGE, SCAMMED ME
I was a customer of Grange for almost 10 years with my business liability insurance. After my rates kept increasing year after year without ANY claims I finally canceled my policy. About 2 months later I get a letter in the mail stating that my account was under an audit…coincidence?!?! They had never done an audit on my account in the 10 years that I had the policy. So after complaining to my former agent (Hausman & Kunklel Insurace in Roselle IL) and to Grange, they required me to present them with all of my subcontractors certificates of insurance and my company books for the last 2 years. This wasted about 15 hours of my time, and for a small business owner that sucks.
They said if I did not comply that I would get sent an invoice for the full year policy premium which would be almost $1,500. This is such BS coming from a large company that is picking on a smaller company just because they can”. Nothing changed on my end at all for the whole 10 years, still no employees, same sub contractors, etc who all had certificates on insurance. They finally said that I owe $247 for the possibility of more risk that they had while my policy was still in place….are you kidding me?!?! That is like ordering a burger, paying for a burger and then the store contacts you several months later to say that they under charged you and now you owe more money!!! This is ridiculous!!! How can I owe more money after my account was closed for 2 months? I WILL NEVER TALK TO ANOTHER GRANGE REP EVER AGAIN. THEY ARE A BIG BULLY TAKING A HARD EARNED PAY CHECK FROM A GUY WHO HAS 5 KIDS.
SHAME ON YOU GRANGE INSURANCE!!!!!”
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Excellent claim processing
I have found Grange to be outstanding in all aspects of a roof claim; speed of contact, helpfulness, courtesy, and honoring the policy. This is my first time ever dealing with a homeowners insurance claim and I was nervous that, as insurance companies can do, they would find a reason to deny the claim. I could not have been more wrong! Seriously, from start to finish Grange was outstanding. OUTSTANDING!
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Increase deductible after filing claim
Grange insurance increase deductible when you file a claim without any permission. They just send a letter to notify you, hey your deductible is increase from $500 to $2500. They don’t need signature and no calling.
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Very bad experience
I had an accident in which the other driver had Grange insurance. It took them close to 2 months to contact me and discuss the accident and then they are only paying for part of the damage not all. It was very frustrating. I had to use my own insurance to cover the rest of the damage caused by their driver and their claims representative were very rude when it comes to discussing the matter.
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Do Not Buy From Grange Insurance Co.
Grange Insurance is literally the worst insurance company on the face of this earth. I will NEVER return to them! After having them insure my home for 5+ years (with not a single issue), I have come to realize that they only exist to make money and make a fool of you. Their customer service was entirely non existant, they charged us even after we cancelled a policy and they outright insulted us over the phone. I would not trust these folks at all; they have no idea how to run a business or treat other people. Just one example for you: when we called them to inquire about renewing our full year policy or doing a monthly policy since we were about to sell our home, they were utterly useless.They did not explain any of the pros/cons of the options, did not share the differences in pricing, and berated us for asking any questions. Worst team of people and business we’ve ever worked with.
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Great Claims Response
I had ice build up in my gutters during the bad winter of 2015. In the March thaw, the ice tore off my gutters and destroyed my A/C unit. Grange called me back within 24 hours of filing claim, adjuster came that week, and not only did they pay for new gutter and new A/C, but I also had to update my entire HVAC system since the old one drafted from the floor and there was no return ducts. Since I was out of code and couldn’t install the new A/C without new duct work, Grange paid for that as well. All it cost me was my deductible.
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Good company
This company is excellent. Cheap. Kind people easy to work with. They are always kind and take care of their customers needs.
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Good lower cost alternative
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Con artists
Send you a homeowners bill for a year quote, You pay in full , 90 days later they tell you well we drove past your house and are adjuster deems that you will have to pay an additional $173.00 . What kind of crap this that. Never will get my business again.
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Great Service!
Been with Grange for over 25 years – I’ve never any problems with any of their services – or when filing a claim.
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Hard to Find Help
Good luck trying to find anyone to speak to you and answer your questions. My agent was gone for a full 7 days without someone else assigned to handle my claim. When I tried to reach the receptionist to answer some general questions, it would only go to her voicemail. Waste of time and frustrating.
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Walk away from this company
25 year loyal customer with 2 home claims. Last week Grange decided to not renew my policy. No advance warning, I doubt if they even told my agent.
There should be laws against this type of practice.
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