Humana Insurance Review & Ratings (2025)

Overall, Humana is a reputable insurance company with a long history of providing a wide range of insurance products and services to customers across the United States.

The company’s mission is to help customers achieve lifelong well-being and its focus on preventive care and wellness is appreciated by many customers.

While some customers have reported issues with the cost of premiums, claim processing, or website usability, these complaints are not unique to Humana and are common across many insurance providers.

Ultimately, customers should evaluate their individual needs and compare quotes from multiple providers to determine if Humana is the right choice for their insurance needs.

What You Should Know About Humana Insurance

Welcome to our comprehensive guide on Humana Insurance and everything you need to know before making an informed decision. In this article, we will delve into Humana Insurance, its coverage options, pricing, customer reviews, and more.

Whether you’re seeking health, dental, vision, or life insurance, our unbiased review will provide valuable insights to help you evaluate if Humana Insurance is the right choice for you.

• • Humana offers a wide range of coverage options, including liability, collision, and comprehensive insurance, as well as roadside assistance and rental reimbursement coverage.

• • The company has a strong reputation for providing excellent customer service and support.

• • Humana Insurance is available in many states across the United States, making it a popular choice for drivers who want affordable and reliable coverage.

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History and Mission of Humana Insurance

Humana Insurance was founded in 1961 as a nursing home company called Extendicare by David A. Jones and Wendell Cherry.

The company later diversified its business and expanded into health insurance, renaming itself Humana in 1974. Today, Humana is one of the largest health and supplemental insurance providers in the United States, serving more than 20 million customers across the country.

Humana’s mission is to help people achieve lifelong well-being by offering affordable and reliable coverage that meets their unique needs.

The company believes that everyone deserves access to high-quality healthcare, and works to ensure that its customers have access to the resources they need to achieve their health and wellness goals.

Humana Insurance Coverage Options

Humana Insurance offers a variety of products and services to meet the needs of its customers. Here’s a closer look at what the company offers:

• • Health insurance: Humana offers a range of health insurance plans for individuals and families, including HMO, PPO, and POS plans. The company also offers Medicare Advantage plans, Medicare supplement plans, and Medicaid plans.

• • Dental insurance: Humana offers dental insurance plans for individuals and families, including HMO, PPO, and DHMO plans.

• • Vision insurance: Humana offers vision insurance plans for individuals and families, which cover eye exams, eyeglasses, and contact lenses.

• • Life insurance: Humana offers term life insurance and whole life insurance policies to help protect the financial future of its customers and their loved ones.

• • Critical illness insurance: Humana offers critical illness insurance, which provides a lump sum payment if the policyholder is diagnosed with a covered illness, such as cancer, heart attack, or stroke.

• • Disability insurance: Humana offers disability insurance, which provides income replacement if the policyholder is unable to work due to a covered disability.

• • Long-term care insurance: Humana offers long-term care insurance, which helps cover the costs of long-term care services, such as nursing home care and in-home care.

Read more: How to Find Medical Providers That Accept Medicare

In addition to these insurance products, Humana also offers a variety of wellness programs and services to help customers maintain and improve their health. These include:

• • Wellness coaching: Humana offers wellness coaching to help customers set and achieve their health goals.

• • Disease management: Humana offers disease management programs for a variety of conditions, such as diabetes and heart disease.

• • Employee wellness programs: Humana offers employee wellness programs to help companies improve the health and wellness of their employees.

Humana’s products and services are available in many states across the United States. The cost of these products and services varies depending on some factors, such as the customer’s age, location, and health status.

States Where Humana Offers Coverage

Humana offers insurance coverage in many states across the United States. The availability of specific insurance products and services can vary depending on the state where the individual lives.

Here is a list of the states where Humana offers insurance coverage:

Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin

It’s important to note that the availability of specific insurance products and services can vary by state, and not all products may be available in all states.

Customers can visit the Humana website or speak with an insurance agent to learn more about which products and services are available in their state.

Humana Insurance Rates Breakdown

The cost of insurance through Humana varies depending on several factors, including the type of insurance coverage, the individual’s age and health status, and the location where they live. It’s important to note that these are just general estimates, and actual costs can vary widely depending on individual circumstances.

Customers can get a more accurate estimate of the cost of insurance by getting a quote directly from Humana or by working with an insurance agent.

Humana Insurance Discounts Available

Humana offers a variety of discounts to help customers save money on their insurance premiums. Here are some of the discounts that may be available to Humana customers:

• • Multi-policy discount: Customers who have multiple policies with Humana, such as health and dental insurance, may be eligible for a discount on their premiums.

• • Healthy living discount: Humana offers discounts to customers who take steps to improve their health, such as completing a health risk assessment, participating in a wellness program, or joining a fitness center.

• • Age-related discounts: Some insurance products offered by Humana, such as life insurance and long-term care insurance, may offer lower premiums for customers who are younger and in good health.

• • Family discount: Humana offers discounts for families who enroll multiple family members in their insurance plans.

• • Payment discounts: Customers who set up automatic payments or pay their premiums annually may be eligible for a discount.

It’s important to note that not all discounts are available for all insurance products or in all states. Customers can contact Humana directly or speak with an insurance agent to learn more about which discounts may be available to them and how they can qualify.

A Detailed Look at Humana Insurance Claims Process

Ease of Filing a Claim

Humana Insurance provides multiple convenient options for filing claims, ensuring a hassle-free experience for its customers. You can file a claim through their user-friendly online portal, over the phone with their dedicated customer service team, or even through their mobile app. This flexibility allows you to choose the method that suits you best.

Average Claim Processing Time

One of the key factors in evaluating an insurance provider is the speed at which claims are processed. Humana Insurance is committed to efficient claim processing. While specific processing times may vary depending on the nature and complexity of the claim, the company strives to process claims as quickly as possible, providing you with timely assistance when you need it most.

Customer Feedback on Claim Resolutions and Payouts

Understanding how well an insurance company handles claims is crucial for making an informed decision. Humana Insurance values customer feedback and works diligently to provide fair and satisfactory claim resolutions and payouts. To gauge the customer experience, it’s essential to explore reviews and testimonials from policyholders who have gone through the claims process with Humana.

Unleashing Innovation With Humana Insurance Digital and Technological Features

Mobile App Features and Functionality

Humana’s mobile app offers a range of features and functionality designed to enhance your insurance experience. Whether you need to access your policy information, submit claims, find healthcare providers, or track your wellness goals, the mobile app provides a user-friendly interface and convenient tools to manage your insurance on the go.

Online Account Management Capabilities

Managing your insurance policies and accounts online has never been easier with Humana. Their online account management platform empowers you to review policy details, make payments, update personal information, and access important documents whenever and wherever it’s convenient for you. This digital convenience streamlines your insurance experience.

Digital Tools and Resources

In addition to their mobile app and online account management, Humana offers a variety of digital tools and resources to support your health and wellness journey. From health assessment tools to educational resources on preventive care, Humana provides valuable digital resources to help you make informed decisions about your health and insurance coverage.

How Humana Insurance Ranks Among Providers

Customer Reviews of Humana Insurance

Customer reviews of Humana insurance are mixed, with both positive and negative feedback from customers. Here are some common themes that emerge in customer reviews:

Positive feedback:

• • Many customers appreciate the wide range of insurance products offered by Humana, including health, dental, vision, and life insurance.

• • Customers often praise the quality of customer service provided by Humana representatives, noting that they are knowledgeable and helpful.

• • Some customers appreciate the company’s focus on preventive care and wellness, such as offering health risk assessments and wellness programs.

Negative feedback:

• • Some customers have reported difficulty navigating the Humana website or understanding their insurance coverage and benefits.

• • Some customers have complained about the cost of insurance premiums, stating that they are high or have increased significantly over time.

• • Some customers have reported issues with claim processing and reimbursement, stating that the process can be slow or confusing.

It’s important to note that customer experiences can vary widely depending on their circumstances and the specific insurance products they are using.

Before choosing an insurance provider, customers are encouraged to do their research, compare quotes from multiple providers, and read reviews from other customers to help inform their decision.