MSI Insurance Review & Ratings (2025)

MSI Insurance also known as millennial specialty insurance is a regional auto insurance company that has been providing coverage to customers since 1946. The company’s mission is to provide affordable, reliable, and comprehensive car insurance coverage to drivers in its coverage areas.

MSI Insurance offers a range of coverage options, including liability, collision, and comprehensive coverage, as well as optional add-ons like roadside assistance and rental car reimbursement. The cost of MSI Insurance coverage varies depending on factors like driving history, vehicle type, and coverage needs, but the company offers a range of discounts to help customers save on their premiums.

MSI Insurance is available in several states across the Midwest and Southern United States, including Missouri, Illinois, Arkansas, Texas, and Oklahoma. Customer reviews of MSI Insurance are generally positive, with many customers praising the company’s affordable rates, helpful customer service, and easy claims process.

However, some customers have reported issues with claims processing and difficulty reaching customer service. Overall, MSI Insurance offers a range of coverage options at affordable rates, making it a good choice for customers looking for reliable car insurance coverage.

What You Should Know About MSI Car Insurance

We will explore what does car insurance cover, such as accident protection, to ensure that you have the right level of protection for your vehicle. Additionally, we will highlight the reliability and trustworthiness of MSI Car Insurance, emphasizing its commitment to customer satisfaction and personalized service. Enter your zip code now and compare rates from the top insurance providers in your area.

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MSI Car Insurance History and Mission

MSI Insurance was founded in 1974 in Phoenix, Arizona, and has since grown to become one of the leading car insurance companies in the US. The company’s mission is to provide affordable car insurance coverage to customers while delivering excellent customer service and building long-term relationships with its clients.

Over the years, MSI Insurance has expanded its reach, now offering car insurance coverage to customers in several states across the US. The company prides itself on its commitment to delivering high-quality coverage that meets the unique needs of each customer, offering a range of products and services to fit every budget and driving record.

MSI Insurance’s mission is to help customers stay protected on the road by providing reliable and affordable car insurance coverage. The company’s focus on delivering excellent customer service has earned it a reputation for quality and reliability in the industry, evidenced by positive millennial specialty insurance reviews. Many customers choose MSI Insurance for their car insurance needs year after year.

MSI Car Insurance Coverage Options

MSI Insurance offers a range of car insurance coverage options to customers, including:

• Liability coverage: Liability coverage is a legal requirement in most states, and it covers the costs of damages and injuries caused to other people in an accident you are found responsible for. MSI Insurance offers different levels of liability coverage to meet each customer’s needs and budget.
• Collision coverage: Collision coverage covers the cost of repairs to your car if you are involved in an accident that damages your vehicle, regardless of who is at fault.
• Comprehensive coverage: Comprehensive coverage covers non-collision-related damages to your car, including theft, vandalism, and weather-related damages.
• Personal injury protection: Personal injury protection (PIP) coverage provides medical expenses and lost wages for you and your passengers in the event of an accident, regardless of who is at fault.
• Uninsured/Underinsured motorist coverage: Uninsured/underinsured motorist coverage protects you in case of an accident where the other driver is at fault but doesn’t have insurance or doesn’t have enough insurance to cover the damages.
• Roadside assistance: MSI Insurance offers roadside assistance coverage, which includes services such as towing, battery jump-start, flat tire repair, and fuel delivery.

States Where MSI Car Insurance Is Available

MSI Insurance is available in several states across the US, including:

• Arizona
• California
• Colorado
• Florida
• Georgia
• Illinois
• Indiana
• Missouri
• Nevada
• New Mexico
• Ohio
• Oregon
• Tennessee
• Texas
• Utah
• Washington

MSI Insurance is continually expanding its reach and may be available in additional states in the future. To find out the states where MSI Insurance is provided, you can follow these options:

• Visit MSI Insurance website: The first step is to visit the MSI Insurance website to learn more about the company’s coverage options and where it operates. The website will likely provide a list of states where the company provides coverage.
• Contact MSI Insurance directly: If you are unable to find the information you need on the company’s website, you can contact MSI Insurance directly to ask about the states where they offer coverage. The company’s customer service representatives should be able to provide you with the information you need.
• Check with state insurance departments: Another option is to check with your state’s insurance department to find out if MSI Insurance is licensed to operate in your state. State insurance departments maintain records of insurance companies licensed to operate in their state, which can help you determine if MSI Insurance operates in your state.
• Use an online quote comparison tool: You can also use an online quote comparison tool to check if MSI Insurance provides coverage in your state. These tools typically ask for your ZIP code and other information to generate a list of insurance companies that provide coverage in your area, including MSI Insurance if they operate in your state.

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MSI Car Insurance Rates Breakdown

The cost of MSI Insurance coverage varies depending on several factors, including the customer’s driving record, age, location, and the type of coverage they select. However, MSI Insurance prides itself on offering affordable coverage options to customers across the US.

MSI Insurance provides free online quotes to customers interested in learning more about their coverage options and associated costs. Customers can also connect with an MSI Insurance agent to discuss their specific coverage needs and budget. In general, car insurance rates are affected by several factors, including:

• Age: Younger drivers are typically charged higher rates as they are statistically more likely to be involved in accidents, which is why finding the best car insurance for young adults is crucial.
• Driving record: Drivers with a clean driving record and no history of accidents or traffic violations usually pay lower rates compared to drivers with a history of accidents or traffic violations.
• Vehicle type: The make and model of the vehicle can impact insurance rates, with newer or more expensive cars typically costing more to insure.
• Location: The location where the vehicle is registered can also affect rates, with urban areas and areas with high rates of accidents or theft typically having higher rates.
• Coverage level: The level of coverage selected also impacts rates, with higher coverage levels costing more than basic coverage.

MSI Car Insurance Discounts Available

MSI Insurance offers a range of discounts to help customers save on their car insurance premiums. Some of the most common discounts offered by MSI Insurance include:

• Safe driver discount: MSI Insurance offers a safe driver discount to customers with a clean driving record and no history of accidents or traffic violations.
• Multi-vehicle discount: Customers who insure multiple vehicles with MSI Insurance may be eligible for a multi-vehicle discount.
• Good student discount: Students with good grades may be eligible for a good student discount, which rewards academic achievement with lower insurance premiums.
• Homeowner discount:Customers who own their home may be eligible for a homeowner discount on their MSI home insurance insurance policy.
• Defensive driving course discount: Completing a defensive driving course can qualify customers for a discount on their car insurance premiums.
• Loyalty discount: Customers who have been insured with MSI Insurance for a certain number of years may be eligible for a loyalty discount.
• Military discount: Active-duty military personnel and veterans may be eligible for a military discount on their car insurance policy.

Your Guide to Claiming With MSI Car Insurance

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

MSI Car Insurance offers multiple convenient options for filing a claim. Customers can choose to file their claims online through the company’s website, over the phone by contacting a dedicated claims hotline, or even via the MSI Insurance mobile app. This flexibility allows policyholders to select the method that suits them best, making the claims process more accessible and efficient.

Average Claim Processing Time

While the specific claim processing time can vary depending on the complexity of the claim and other factors, MSI Insurance is committed to a prompt claims resolution process. Many customers have reported reasonable and timely processing times for their claims. The company’s dedication to quick and efficient claims handling helps customers get back on the road with minimal disruption.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback on claim resolutions and payouts for MSI Car Insurance has been generally positive. Many policyholders have expressed satisfaction with the company’s fair and transparent claims settlements. However, it’s worth noting that, like any insurance provider, there may be occasional complaints or disputes.

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MSI Car Insurance’s Digital Toolbox

Mobile App Features and Functionality

MSI Car Insurance offers a user-friendly mobile app that provides policyholders with convenient access to various features. The app allows customers to view their policy details, make payments, request roadside assistance, and, as mentioned earlier, file claims. The intuitive design and functionality of the app enhance the overall customer experience, enabling users to manage their insurance needs on the go.

Online Account Management Capabilities

For policyholders who prefer managing their insurance accounts through a web-based platform, MSI Insurance offers robust online account management capabilities. Customers can log in to their accounts on the company’s website to review policy information, update personal details, and make payments securely.

Digital Tools and Resources

MSI Car Insurance provides a range of digital tools and resources to assist customers in making informed decisions about their coverage. These resources may include online calculators to estimate premium costs, educational articles on insurance topics, and access to policy documents and forms. By offering these digital tools and resources, MSI Insurance aims to empower customers.

How MSI Car Insurance Ranks Among Providers

In the competitive landscape of car insurance providers, MSI Car Insurance contends with several key players. Understanding the market dynamics involves recognizing its main competitors, each vying to offer competitive rates and comprehensive coverage. Here’s a brief overview of MSI Car Insurance’s main competitors:

• State Farm: A major player known for its extensive network of agents and a wide range of insurance products.
• GEICO: Recognized for its direct-to-consumer model, often emphasizing cost-effective coverage.
• Progressive: Renowned for innovation, offering features like usage-based insurance and a user-friendly online platform.
• Allstate: A prominent insurer providing various coverage options and known for its strong agent network.
• Farmers Insurance: Offers diverse insurance products, including auto insurance, with a focus on personalized service.

The competition is fierce, with each company striving to meet the diverse needs of customers. Understanding the landscape allows consumers to make informed choices, considering factors such as coverage options, pricing, and customer service.

Customer Reviews of MSI Car Insurance

Customer reviews of MSI Insurance are generally positive, with many customers praising the company’s affordable rates, helpful customer service, and easy claims process. However, there are also some negative MSI certification reviews, with some customers reporting issues with claims processing and difficulty reaching customer service.

Strengths:

• Affordable rates: Many customers report that MSI Insurance offers competitive rates and affordable coverage options.
• Helpful customer service: Several customers praise the helpfulness and professionalism of MSI Insurance’s customer service representatives.
• Easy claims process: Many customers report that the claims process with MSI Insurance is fast and easy, with claims being processed quickly and efficiently.
• Range of coverage options: MSI Insurance offers a range of coverage options to meet the needs of customers with different budgets and coverage needs.
• Discounts: Customers appreciate the range of discounts offered by MSI Insurance, which can help them save on their car insurance premiums.

Weaknesses:

• Claims processing issues: Some customers report issues with claims processing, including delays and difficulty getting in touch with claims representatives.
• Difficulty reaching customer service: Some customers report difficulty reaching customer service representatives, particularly during peak hours.
• Limited availability: MSI Insurance is not available in all states, which can be a drawback for customers in areas where coverage is not offered.

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