Progressive Insurance Review & Ratings (2024)

Read our Progressive insurance review, highlighting the company's A+ rating by A.M. Best and AA rating by both S&P and Fitch for offering cheap rates as low as $81 per month. Available in all 50 states, Progressive insurance provides various discounts, including safe driver and good student discounts.

UPDATED: Sep 13, 2024Fact Checked

Jeff Root

Licensed Insurance Agent

Jeff is a well-known speaker and expert in life insurance and financial planning. He has spoken at top insurance conferences around the U.S., including the InsuranceNewsNet Super Conference, the 8% Nation Insurance Wealth Conference, and the Digital Life Insurance Agent Mastermind. He has been featured and quoted in Nerdwallet, Bloomberg, Forbes, U.S. News & Money, USA Today, and other leading...

Licensed Insurance Agent

Brandon Frady

Licensed Insurance Agent

Brandon Frady has been a licensed insurance agent and insurance office manager since 2018. He has experience in ventures from retail to finance, working positions from cashier to management, but it wasn’t until Brandon started working in the insurance industry that he truly felt at home in his career. In his day-to-day interactions, he aims to live out his business philosophy in how he treats hi...

Licensed Insurance Agent

UPDATED: Sep 13, 2024

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Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.

UPDATED: Sep 13, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance company and cannot guarantee quotes from any single insurance company.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Sep 13, 2024Fact Checked
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Progressive Insurance

Average Monthly Rate For Good Drivers

$105

A.M. Best Rating:

A+

Complaint Level:

Low

Pros

  • Competitive pricing
  • Easy online tools
  • Good customer service

Cons

  • Claims processing
  • Payment processing
  • Coverage options

Progressive Insurance is a well-known car insurance company that offers a variety of coverage options and discounts to help customers save money on their premiums. The company was founded in 1937 and has since grown to become one of the largest car insurance providers in the United States.

Progressive Insurance offers a range of coverage options, including liability, collision, and comprehensive coverage. They also offer additional coverage options like roadside assistance, rental car reimbursement, and gap insurance. The cost of their services varies depending on your location, driving history, and the coverage options you select.

Progressive Insurance is available in all 50 states and offers a range of discounts to help customers save money on their premiums. These discounts include safe driver discounts, multi-vehicle discounts, bundling discounts, and good student discounts.

While Progressive Insurance has generally positive customer reviews, there have been some complaints about their claims processing and coverage options. However, many customers are satisfied with the company’s competitive pricing and easy-to-use online tools.

What You Should Know About Progressive Insurance

Welcome to our comprehensive article on Progressive Insurance and the key topics surrounding it. In this informative piece, we’ll delve into the history and mission of Progressive Insurance, their coverage options, cost breakdown, states where they provide insurance, available discounts, and customer reviews.

  • Has an A+ rating by AM Best and AA rating by S&P and Fitch.
  • Available in all 50 states.
  • Offers safe driver, multi-vehicle, bundling, and good student discounts.

Whether you’re looking for liability, collision, or comprehensive coverage, we’ve got you covered. To ensure you find the best rates and coverage options for your needs, enter your ZIP code now and compare quotes from top insurance providers. Don’t miss out on the opportunity to save and make the right coverage choices for your peace of mind.

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The History and Mission of Progressive Insurance

Progressive Insurance was founded in 1937 by Joseph Lewis and Jack Green as Progressive Mutual Insurance Company. The company’s mission was to provide affordable insurance to vehicle owners. From its humble beginnings, the company has grown to become one of the largest car insurance companies in the United States.

Over the years, Progressive Insurance has become known for its innovative and customer-focused approach to insurance. In 1992, the company introduced its first usage-based insurance program, which rewarded safe driving habits with lower premiums. This program, which is now known as Snapshot, has become a popular option for customers who want to save money on their car insurance.

Today, Progressive Insurance is still committed to their mission of providing affordable and comprehensive car insurance to customers across the United States. They continue to innovate and offer new products and services to meet the changing needs of their customers.

Progressive Insurance Coverage Options

Progressive Insurance offers a range of coverage options for customers, including:

  • Liability coverage: Liability coverage is mandatory in most states and covers damages or injuries that you may cause to others in an accident.
  • Collision coverage: Collision coverage pays for damages to your vehicle if you are involved in a collision with another vehicle or object.
  • Comprehensive coverage: Comprehensive coverage protects your vehicle from damages that are not caused by a collision, such as theft, vandalism, or natural disasters.
  • Personal injury protection: Personal injury protection (PIP) covers medical expenses and lost wages for you and your passengers if you are injured in an accident.
  • Uninsured/Underinsured motorist coverage: Uninsured/underinsured motorist coverage provides protection if you are involved in an accident with a driver who does not have insurance or does not have enough insurance to cover the damages.
  • Roadside assistance: Roadside assistance provides 24/7 emergency assistance if your vehicle breaks down or if you need a tow.
  • Rental car reimbursement: Rental car reimbursement covers the cost of a rental car if your vehicle is in the shop for repairs after an accident.
  • Pet injury coverage: Pet injury coverage provides coverage for vet bills if your pet is injured in an accident while riding in your vehicle.

States Where Progressive Insurance Is Provided

Progressive Insurance is one of the largest car insurance providers in the United States and offers coverage in all 50 states. Here are some of the major states where Progressive Insurance is provided:

  • California
  • Florida
  • Texas
  • New York
  • Ohio
  • Illinois
  • Pennsylvania
  • Michigan
  • Georgia
  • North Carolina

While Progressive Insurance is available in all 50 states, the coverage options and pricing may vary depending on your location. Here are the eight steps to find the states where Progressive Insurance is provided:

    1. Go to the Progressive Insurance website.
    2. On the homepage, click on the “Get a Quote” button at the top of the page.
    3. Enter your ZIP code and click “Quote.”
    4. On the next page, you will be prompted to enter information about yourself and your vehicle. Fill out the form and click “Continue.”
    5. On the next page, you will see a summary of your coverage options and pricing. Scroll down to the “Coverage Details” section.
    6. Under “State Minimum Coverage,” you will see a drop-down menu that lists all 50 states. This indicates that Progressive Insurance is available in all 50 states.
    7. If you want to see the specific coverage options and pricing for your state, click on the “Change” button next to the state name and select your state from the list.
    8. Once you have selected your state, you will be able to see the specific coverage options and pricing for that state.

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Progressive Insurance Rates Breakdown

The cost of Progressive Insurance varies depending on a number of factors, including the type of coverage you select, your driving record, your location, and the make and model of your vehicle.

Here are some general factors that can affect the cost of Progressive Insurance:

  • Age and driving record: Young drivers and those with a poor driving record can expect to pay higher premiums, making it important to explore options for the best car insurance for young adults.
  • Location: The cost of insurance can vary depending on where you live. Urban areas may have higher rates due to higher rates of accidents and theft.
  • Type of vehicle: Expensive vehicles or those that are more likely to be stolen can result in higher premiums.
  • Coverage options: The more coverage options you select, the higher your premium will be.
  • Deductible: Increasing your deductible can lower your monthly premium, but it will also mean you pay more out-of-pocket in the event of an accident.
  • Discounts: Progressive Insurance offers a range of discounts that can help lower your premium, including safe driver discounts, multi-vehicle discounts, and bundling discounts for multiple policies.

Progressive Insurance Discounts Available

Progressive Insurance offers a range of discounts that can help lower your premium. Here are some of the discounts available through Progressive Insurance:

  • Safe driver discounts: If you have a clean driving record, you may be eligible for a safe driver discount. This discount can vary depending on your location and driving history.
  • Multi-vehicle discounts: If you insure more than one vehicle with Progressive Insurance, you may be eligible for a multi-vehicle discount. This can help you save money on your car insurance premiums.
  • Bundling discounts: If you have multiple insurance policies with Progressive Insurance, such as car insurance and home insurance, you may be eligible for a bundling discount.
  • Snapshot program: Progressive Insurance offers a usage-based insurance program called Snapshot. This program tracks your driving habits and can offer discounts based on your safe driving behavior.
  • Good student discounts: If you are a student with good grades, you may be eligible for a good student discount. This can help you save money on your car insurance premiums.
  • Homeowner discounts: If you own a home, you may be eligible for a homeowner discount on your car insurance premiums.
  • Continuous insurance discounts: If you have been continuously insured with another car insurance company and switch to Progressive Insurance, you may be eligible for a discount.

Progressive Insurance Claims Procedure

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

Progressive Insurance offers multiple convenient channels for filing insurance claims. Customers can file claims through their user-friendly online portal, over the phone with the assistance of their customer support team, or even via their mobile app. This versatility allows policyholders to choose the method that suits them best, making the claims process more accessible and efficient.

Average Claim Processing Time

The efficiency of claim processing is a crucial aspect of any insurance company. Progressive Insurance is known for its prompt handling of claims. While specific processing times can vary depending on the complexity of the claim, the company’s commitment to expeditious resolutions is reflected in their track record of providing timely payouts to policyholders.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback is a valuable indicator of an insurance company’s performance. Progressive Insurance generally receives positive reviews for its claim resolutions and payouts. Many policyholders appreciate the company’s transparency and responsiveness during the claims process.

However, as with any insurer, there may be occasional disputes or less favorable experiences. Overall, customer feedback suggests that Progressive strives to meet its commitment to policyholders.

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Progressive Insurance’s Digital Advancements

Mobile App Features and Functionality

Progressive Insurance offers a feature-rich mobile app that empowers policyholders to manage their insurance conveniently. The app provides functions such as policy management, claims filing, digital ID cards, and even the option to access the Snapshot program. Policyholders can easily review their coverage, pay premiums, and monitor their driving habits to potentially earn discounts.

Online Account Management Capabilities

Progressive’s online account management system is a user-friendly platform designed to provide policyholders with easy access to their insurance information. Customers can log in to their accounts to view policy details, track claims, and make payments. The online portal streamlines the insurance management process, allowing policyholders to stay informed and in control of their coverage.

How Progressive Insurance Ranks Among Providers

Progressive Insurance holds a strong competitive position in the insurance market, backed by financial stability, nationwide coverage, and innovative offerings. While customer feedback is generally positive, addressing concerns in claims processing and coverage options will be crucial for sustaining and enhancing its competitive edge.

Competitors:

  • Geico: Geico is a major competitor known for its widespread advertising and competitive pricing. It also offers a variety of discounts and has a strong online presence.
  • Allstate: Allstate is another key player with a diverse range of insurance products. It emphasizes personalized service and has a robust network of agents.
  • State Farm: State Farm, one of the largest insurers, is recognized for its extensive agent network and comprehensive coverage options.

Customer Reviews of Progressive Insurance

When it comes to customer reviews of Progressive Insurance, the company has generally positive ratings. Here is an overview of customer reviews of the company:

Strengths:

  • Competitive pricing: Many customers report that Progressive Insurance offers competitive pricing for their coverage options.
  • Easy online tools: Progressive Insurance has a user-friendly website and mobile app that make it easy to manage your policy and file claims online.
  • Good customer service: Progressive Insurance has received high marks for their customer service, with many customers reporting positive experiences with their agents.

Weaknesses:

  • Claims processing: Some customers have reported difficulty with the claims process, including delays and unsatisfactory settlements.
  • Payment processing: A few customers have reported issues with their payment processing, including unexpected fees and billing errors.
  • Coverage options: While Progressive Insurance offers a wide range of coverage options, some customers have reported that their policy did not cover certain types of damage or accidents.

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Frequently Asked Questions

What is Progressive Insurance?

Progressive Insurance is a large car insurance company in the United States known for its competitive rates and user-friendly website for buying and managing policies online.

What types of coverage options does Progressive Insurance offer?

Progressive Insurance offers a range of coverage options for customers, including liability, collision, and comprehensive coverage, as well as additional options like roadside assistance, rental car reimbursement, and gap insurance.

Where is Progressive Insurance available?

Progressive Insurance is available in all 50 states in the United States.

What factors affect the cost of Progressive Insurance?

The cost of Progressive Insurance varies depending on several factors, including the type of coverage selected, driving record, location, and make and model of the vehicle.

What discounts are available through Progressive Insurance?

Progressive Insurance offers a range of discounts to help lower premiums, including safe driver discounts, multi-vehicle discounts, bundling discounts, and good student discounts.

How does Progressive Insurance compare to its competitors?

A comparison of Progressive Insurance to its competitors is available on the company’s website, along with links to 1v1 comparisons and other company reviews.

What are the strengths and weaknesses of Progressive Insurance, according to customer reviews?

According to customer reviews, the strengths of Progressive Insurance include competitive pricing and easy-to-use online tools, while weaknesses include complaints about claims processing and coverage options.

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Jeff Root

Licensed Insurance Agent

Jeff is a well-known speaker and expert in life insurance and financial planning. He has spoken at top insurance conferences around the U.S., including the InsuranceNewsNet Super Conference, the 8% Nation Insurance Wealth Conference, and the Digital Life Insurance Agent Mastermind. He has been featured and quoted in Nerdwallet, Bloomberg, Forbes, U.S. News & Money, USA Today, and other leading...

Licensed Insurance Agent

Brandon Frady

Licensed Insurance Agent

Brandon Frady has been a licensed insurance agent and insurance office manager since 2018. He has experience in ventures from retail to finance, working positions from cashier to management, but it wasn’t until Brandon started working in the insurance industry that he truly felt at home in his career. In his day-to-day interactions, he aims to live out his business philosophy in how he treats hi...

Licensed Insurance Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.

Reviews
for Progressive Insurance

4.06 (13,128 reviews)
1
June 25, 2024

Jabunn1987

Progressive refuses to change

I had a deeply disappointing experience with Progressive Insurance that has left me feeling utterly let down as a customer. Without my authorization or consent, Progressive added a driver to my policy, resulting in an unexpected cost of over $300 on my part. When I reached out to Progressive to rectify this egregious error on their part, they not only failed provide a solution but also showed a complete lack of empathy towards my situation. What...
I had a deeply disappointing experience with Progressive Insurance that has left me feeling utterly let down as a customer. Without my authorization or consent, Progressive added a driver to my policy, resulting in an unexpected cost of over $300 on my part. When I reached out to Progressive to rectify this egregious error on their part, they not only failed provide a solution but also showed a complete lack of empathy towards my situation. What's even more concerning is that this is not an isolated incident. It appears that this deceptive practice of adding unauthorized drivers to policies is a recurring problem at Progressive, with numerous customers falling victim to this unjust scheme. Despite being aware of this issue, Progressive has shown a blatant disregard for customer satisfaction by prioritizing profit over the well-being of their clients. As a customer who trusted Progressive with my insurance needs, I am deeply disappointed by their unethical behavior and lack of accountability. It is disheartening to witness a company of such stature overlook the concerns of its customers and perpetuate practices that harm rather than protect them. In light of this distressing experience, I urge anyone considering Progressive Insurance to exercise caution and be vigilant of such deceptive practices that could potentially put your finances and trust at risk.
1
April 17, 2024

KLA-169

You may not get your full refund.

Not a company I would do business with again. I had progressive insurance, cancelled it because I sold the car. Got my refund check followed their instructions for returning their snapshot device. They stopped payment on the refund check after it was deposited and are issuing me two separate checks one for the "snapshot device" and the rest of the money they owe me. This cost me an over draft fee and a returned check fee, which they refuse to cov...
Not a company I would do business with again. I had progressive insurance, cancelled it because I sold the car. Got my refund check followed their instructions for returning their snapshot device. They stopped payment on the refund check after it was deposited and are issuing me two separate checks one for the "snapshot device" and the rest of the money they owe me. This cost me an over draft fee and a returned check fee, which they refuse to cover. Not because they didn't owe me the money but because they refunded it in two checks. Never do business with these people.
0.5
March 16, 2024

Bio Or

progressive insurance review

They will leave you if you need them! I can’t definitely recommend this company! Basically, one star is already too much for them.
1
January 10, 2024

fedoria7

DO NOT HONOR CLAIMS WILL DENY YOU INSTANTLY

Rated 1 out of 5 stars An hour ago DO NOT EVER MENTION INSTA-CART DO NOT EVER MENTION INSTA-CART, UBER, LYFT, etc. THEY WILL IMMEDIATELY DENY YOUR CLAIM BEFORE IT IS REVIEWED, BEAT THEM AT THEIR OWN GAME MAKE SURE TO ADD RIDE SHARE IN YOUR POLICY IF YOU DECIDED TO DO ANYTHING ELSE IN YOUR VEHICLE. THEY WILL FIND A WAY THROUGH LOOP HOLES NOT TO HONOR FULL COVERAGE. THEY SHOULD BE SUED!!!!! BEEN FIGHTING WITH THEM SINCE 01/01/2024, WHAT A WAY TO B...
Rated 1 out of 5 stars An hour ago DO NOT EVER MENTION INSTA-CART DO NOT EVER MENTION INSTA-CART, UBER, LYFT, etc. THEY WILL IMMEDIATELY DENY YOUR CLAIM BEFORE IT IS REVIEWED, BEAT THEM AT THEIR OWN GAME MAKE SURE TO ADD RIDE SHARE IN YOUR POLICY IF YOU DECIDED TO DO ANYTHING ELSE IN YOUR VEHICLE. THEY WILL FIND A WAY THROUGH LOOP HOLES NOT TO HONOR FULL COVERAGE. THEY SHOULD BE SUED!!!!! BEEN FIGHTING WITH THEM SINCE 01/01/2024, WHAT A WAY TO BEGIN THE NEW YEAR, ALSO THE CLIAMS REPRESENTIVES ARE VERY RUDE AND TWIST FACTS TO COVER THEMSELVES... DO NOT RECOMMEND PROGRESSIVE TO ANYONE!!!
1
January 14, 2023

FlyntRock78

Horrible customer service

It's funy to me how they pump all these commercials about how Progressive has your back. Well let me tell you in fact they don't! As soon as you file a claim, you don't get Flow and [REDACTED NAME] from their commercials that talk about how they take care of their customers. You get someone like [REDACTED NAME] E. [REDACTED NAME]. After dragging their feet for a week he hits me with a lowball offer at about 40% of what it would take to replace m...
It's funy to me how they pump all these commercials about how Progressive has your back. Well let me tell you in fact they don't! As soon as you file a claim, you don't get Flow and [REDACTED NAME] from their commercials that talk about how they take care of their customers. You get someone like [REDACTED NAME] E. [REDACTED NAME]. After dragging their feet for a week he hits me with a lowball offer at about 40% of what it would take to replace my vehicle. I sent him local market evidence of similar vehicles that are selling for more than double his offer. This was 3pm on a Friday. He had all the info he needed to make a phone call if he even needed to and then call me back with a real offer on my totaled vehicle so we could just settle and move forward. He simply replied that he would get back to me in a week!!! I could hear the frustration in his voice. For not accepting his low ball offer, I'm now being punished by him personally by getting put off yet another week without a vehicle. He couldn't care less about what I'm going through and it showed with his extremely poor customer service and lack of remorse over my situation which he only made worse. I only wish there was an option for zero stars because that's what Progressive really deserves.
1
November 28, 2022

Leah_p

The worst

Progressive has to be the worst insurance I've ever dealt with having them for 10 years no claims Then my car was stolen Had to pay everything out of pocket then get reimbursed a month later Which came out to be almost $7000 Not even a week after having my car back My radiator ran out they denied it I still had [REDACTED ZIP CODE] miles on my warranty of my tires They denied replacement of them When they were damaged from being in the desert Wh...
Progressive has to be the worst insurance I've ever dealt with having them for 10 years no claims Then my car was stolen Had to pay everything out of pocket then get reimbursed a month later Which came out to be almost $7000 Not even a week after having my car back My radiator ran out they denied it I still had [REDACTED ZIP CODE] miles on my warranty of my tires They denied replacement of them When they were damaged from being in the desert While it was stolen And i am talking about a brand new vehicle so it wasn't like it was an old car That might have mechanical issues Please don't use this insurance company It's nothing but my A headache if you actually have to use your insurance
1
July 10, 2021

RFK

Get lost Flo

Never again will I use progressive. You can’t hardly talk to anyone with any knowledge and if you try to sign up with the company on the phone they charge you extra money because you used a person.
1
May 24, 2021

Ace_1

This insurance [REDACTED WORD]

I will never go through this insurance company again they the sorry company I will never give them my money again their communication skills are off they giving you a run for your money I give their [REDACTED WORD] 0 stars whoever is [REDACTED NAME] they need to let him go making their company look bad and don’t know how to talk to anybody never give this company won’t get none of my money
1
May 18, 2021

KobuSosho

Random charge after I already paid premium in full

They asked for a garaging address confirmation out of the blue not long after I paid for the 12-month premium. If I don't, they will charge me $600 extra premium as a new rate, which is ridiculous. Why they didnt ask for it in the first place when they gave me the initial estimate to make a clean, one time payment is beyond me, probably want give me some hard time so they can get lucky with the extra money by trapping you since you already paid ?...
They asked for a garaging address confirmation out of the blue not long after I paid for the 12-month premium. If I don't, they will charge me $600 extra premium as a new rate, which is ridiculous. Why they didnt ask for it in the first place when they gave me the initial estimate to make a clean, one time payment is beyond me, probably want give me some hard time so they can get lucky with the extra money by trapping you since you already paid ? After I upload the proofs, it takes them almost a week to review but they are giving you so little time between the confirmation request and the due date for the extra premium. They shove the new charge in your face so quickly and actively with emails and multiple mails but when they reject your proofs, you are only notified by mail, which I am under the impression that they intentionally to make things slow for you to hard to get out of the extra charge. They are very nit picking about the proofs you provided also. When you called them, they say only certain information is needed but after they are sent, they will say they can't accept it, making the whole process such a hassle. Do not use them, as they will throw extra charges at you for no reason, or a made up reason in my case, since they already trapped you with the insurance that you already paid for. Either pay for the random bills or no insurance coverage for you
1
April 8, 2021

Suegoo

Worst insurance company and customer service.

My 22 year old son left our family policy and started his own. Progressive mistakenly charged him $900 because they mistakenly put my husband and my insurance with his. They charged him $900.00 without notifying him. They told him it would take two weeks to make a refund because he signed an agreement that they could charge more without asking. I entered a three way call but could not get anywhere with customer service. Now have to deal with ...
My 22 year old son left our family policy and started his own. Progressive mistakenly charged him $900 because they mistakenly put my husband and my insurance with his. They charged him $900.00 without notifying him. They told him it would take two weeks to make a refund because he signed an agreement that they could charge more without asking. I entered a three way call but could not get anywhere with customer service. Now have to deal with the bank. Thieves. Who goes into someone's wallet without asking?
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