The General (Permanent General)

My car broke down on my way to work and I had just purchased another car but did not have insurance, tags, or taxes paid yet. The car the broke down was unfixable so while waiting on a tow truck I called the General to get a quote for the other car. The process was simple and I didn't have to wait to speak to a representative. I gave all the required information and had a reasonable quote from the representative in less than 20 minutes. I made the payment over the phone and bam the car was insured before the tow truck arrived. the quote was cheaper than I thought and the monthly payments were reasonable. When I turned down roadside assistance and life insurance the representative was not pushy. I would 100% recommend The General car insurance.

This was a relatively easy purchase to make, I would really give them 4.8 stars however the review platform wouldn't let me do that so I was forced to go slightly lesser. Let's talk about the why? The big issue, I have multiple cars that I wanted to list on the policy and quote and it only accepted and applied for one of the vehicles. When I logged into the app it linked to my old policy only telling me that it couldn't link my new policy, which meant having to call in and have the entire profile reset and redoing the process all again. Mind you my insurance was still good. (loss of 1/5 star) Then when my app was fully set up and ready to go again I can't add the other vehicle to the policy as a means of simplifying the bill. When I attempted to contact the company the virtual assistant wouldn't transfer me to a real agent and didn't have the ability to understand my request. (loss of 1/5 star)

The General had horrible customer service and treated me like crap after having to file 2 claims on 2 accidents one of which was not my fault and was a tiny paint scuff. And they then doubled my rates and continued to make paperwork for the claims take months it took me over 2 months to get my car back from the shop and the repair shop said they had spent months not being able to work on the car till they got the go ahead from the general. All in all they were the worst insurance company ever!