The General Car Insurance Review & Ratings (2025)

If you’re a high-risk driver looking for affordable car insurance, The General’s car insurance may be a good option for you. With its user-friendly website, variety of coverage options, and discounts available, The General is worth considering when shopping for car insurance. However, it’s important to read customer reviews and compare quotes from multiple companies before deciding on car insurance.

What You Should Know About The General Auto Insurance

Looking for affordable and reliable car insurance? Look no further than The General Car Insurance. In this comprehensive article, we will provide you with an in-depth review and ratings of The General Car Insurance. We’ll cover important topics such as overall satisfaction, claims handling, cost, billing, and service satisfaction.

• The General offers affordable rates for drivers with a history of accidents, violations, or poor credit scores
• They have a user-friendly website and mobile app, allowing customers to manage their policies, file claims, and get quotes easily
• The company provides various discounts, including military, multi-car, and good student discounts, which can help customers save money on their premiums

To ensure you get the best rates and coverage, we encourage you to enter your ZIP code and compare quotes from top insurance providers in your area. Don’t miss out on the opportunity to secure the right car insurance at the right price.

History and Mission of The General Car Insurance

The General was founded in 1963 and is based in Nashville, Tennessee. They aim to provide affordable auto insurance for drivers with difficulty obtaining coverage elsewhere. They aim to offer personalized service and simple solutions for their customers’ insurance needs.

The General Auto Insurance Coverage Options

The General offers several types of insurance coverage, including liability, collision, comprehensive, and uninsured motorist coverage.

• Liability coverage: Liability coverage is the most basic type of car insurance that is required by law in most states. It covers the costs of damage or injuries you cause to other people and their property while driving. The General offers liability coverage with various limits, depending on the state you live in.
• Collision coverage: Collision coverage pays for damage to your car if you’re in an accident with another car or object, such as a tree or a fence. The General offers collision coverage that can help pay for repairs or replacement of your vehicle up to the limits of your policy.
• Comprehensive coverage: Comprehensive coverage helps pay for damage to your car that’s not caused by a collision, such as theft, vandalism, or natural disasters. The General offers comprehensive coverage that can help protect you from these types of unexpected events.
• Uninsured/Underinsured motorist coverage: Uninsured/underinsured motorist coverage protects if you’re involved in an accident with someone who doesn’t have insurance or doesn’t have enough insurance to cover the damages. The General offers this type of coverage to help protect you and your passengers in case of an accident.
• Roadside assistance: Roadside assistance is an optional service that can help you if your car breaks down on the road. The General offers roadside assistance that includes services such as towing, battery jump-starts, and tire changes.
• Rental reimbursement: Rental reimbursement is another optional service that can help you if your car is in the shop for repairs after an accident. The General offers rental reimbursement that can help pay for the cost of renting a car while your vehicle is being repaired.

Overall, The General offers a range of insurance coverage options to help protect you and your vehicle on the road. The cost of their services depends on several factors, such as your age, driving history, and location, so it’s important to get a personalized quote to see how much you can expect to pay. The General is available in 46 states, including Washington, DC.

Read more: Washington Dc Car Insurance Discounts

The General Auto Insurance Rates Breakdown

When it comes to securing reliable and affordable car insurance, understanding the factors that influence insurance rates is pivotal. The General Car Insurance stands as a prominent option for drivers seeking coverage, especially for those categorized as high-risk or facing challenges obtaining insurance elsewhere.

• Age: Younger drivers typically face higher insurance premiums due to their lack of driving experience and statistics that show they are more prone to accidents. Rates tend to decrease as drivers get older and gain more experience until they reach a certain age where rates might start to increase again.
• Driving Record: A clean driving record with no accidents or traffic violations usually leads to lower premiums. On the contrary, a history of accidents or traffic tickets can cause rates to increase.
• Gender: Historically, insurance companies have used gender as a rating factor, with young males often facing higher premiums due to statistical data showing higher accident rates compared to young females. However, this practice varies based on regional regulations.
• Vehicle Type and Usage: The type of vehicle being insured and its intended use (commuting, pleasure, business) also influence insurance rates. Sports cars or vehicles with a high theft rate might have higher premiums.
• Location: Where the car is primarily kept and driven affects rates. Urban areas or places with higher rates of accidents, thefts, or severe weather conditions might lead to higher premiums.

By considering elements such as age, driving record, vehicle type, and location, The General strives to offer personalized and competitive rates, catering to drivers who might face challenges obtaining insurance from standard providers.

Their commitment to providing coverage to high-risk drivers while considering various influencing factors makes The General Car Insurance a viable option for those seeking reliable and tailored coverage solutions.

The General Auto Insurance Discounts Available

The General offers several insurance discounts to help customers save money on their premiums. Here’s a closer look at some of the discounts available:

• Good driver discount: The good driver discount is available to customers who have a clean driving record with no accidents or violations. To qualify for this discount, you must have been licensed for at least three years and have no more than one point on your driving record.
• Multi-car discount: The multi-car discount is available to customers who insure more than one vehicle with The General. This discount can help you save money on your premiums by bundling your coverage.
• Military discount: The military discount is available to active-duty and retired military personnel, as well as their families. To qualify for this discount, you must provide proof of your military status.
• Good student discount: The good student discount is available to customers who are full-time students and maintain a “B” average or higher. This discount can help young drivers save money on their car insurance premiums.
• Homeowner discount: The homeowner discount is available to customers who own their own homes. This discount can help you save money on your car insurance premiums by bundling your coverage with your home insurance.

Other discounts that may be available include:

• Senior driver discount
• Pay-in-full discount
• E-sign discount
• Paperless discount

To qualify for these discounts, customers must meet certain criteria and provide documentation as proof of eligibility. It’s important to ask your insurance agent about any available discounts when you’re shopping for car insurance with The General.

Breaking Down the Claims Process at The General Car Insurance

Ease of Filing a Claim

The General Car Insurance offers multiple channels for filing insurance claims to ensure convenience for its customers. You can file a claim online through their user-friendly website, over the phone by contacting their claims hotline, or even through their mobile app. This flexibility allows policyholders to choose the method that suits them best, making the claims process more accessible and hassle-free.

Average Claim Processing Time

When it comes to claim processing, efficiency is paramount. The General strives to provide timely service to its policyholders. However, the exact processing time can vary depending on the complexity of the claim and the circumstances involved. It’s essential to contact their claims department for specific information regarding the processing time for your claim.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback is a valuable resource for assessing an insurance company’s performance in handling claims. The General Car Insurance receives mixed reviews when it comes to claim resolutions and payouts.

While some customers commend the company for offering affordable rates and responsive customer service, others have reported challenges, such as delays in claim processing and issues with billing. It’s advisable to read customer reviews and weigh the pros and cons before making a decision regarding your car insurance provider.

Pioneering Insurance: The General Car Insurance Digital and Technological Advantages

Mobile App Features and Functionality

The General’s mobile app is designed to enhance the overall customer experience. It offers features and functionality that make managing your insurance policy more convenient. Policyholders can use the app to access their account, view policy details, make payments, and even file claims directly from their mobile devices.

The user-friendly interface and intuitive design make it easier for customers to stay connected with their insurance provider on the go.

Online Account Management Capabilities

Online account management is a crucial aspect of modern insurance services. The General provides policyholders with the tools and resources needed to manage their policies effectively through their website. This includes the ability to review policy documents, update personal information, view billing statements, and request policy changes.

The online account management capabilities empower customers to have greater control over their insurance coverage and access important information at their convenience.

Digital Tools and Resources

In addition to the mobile app and online account management, The General Car Insurance offers various digital tools and resources to assist customers. These may include educational materials, such as articles and FAQs, to help customers better understand their insurance policies and coverage options.

Additionally, the website may feature tools like insurance calculators to help customers estimate their insurance needs and costs.

How The General Auto Insurance Ranks Among Providers

The General Car Insurance, it primarily caters to high-risk drivers who may have difficulty obtaining insurance elsewhere. As such, its main competitors might include other non-standard or high-risk auto insurance providers. Some potential competitors in this niche market could be:

• Direct Auto Insurance: Similar to The General, Direct Auto specializes in providing coverage to drivers who may have difficulty obtaining insurance from standard carriers due to various factors like driving history or past incidents.
• Infinity Auto Insurance: Another non-standard insurance provider, Infinity, focuses on offering coverage to drivers who may have trouble obtaining insurance through traditional channels.
• Dairyland Insurance: Known for catering to high-risk drivers and offering coverage options for those who have difficulty obtaining insurance from other companies due to their driving record.
• National General Insurance: This company provides coverage for higher-risk drivers and offers various options for individuals who may have a challenging driving history.

These companies often compete in the non-standard insurance market by offering specialized coverage, flexible options, and tailored policies for drivers who might not meet the criteria of traditional insurance companies. They focus on accommodating drivers with past incidents, poor credit, or other risk factors that might make it challenging to obtain coverage from standard insurers.

The General Car Insurance Customer Reviews

According to customer reviews on various websites, The General has mixed reviews about its car insurance coverage and customer service. Some customers praise the company for its affordable rates and helpful customer service, while others complain about long wait times and difficulty with claims processing.

Overall, The General has a rating of 3.5 stars out of 5 on Trustpilot and 2.8 stars out of 5 on Consumer Affairs. Many customers appreciate The General’s low prices and easy online application process. Some customers also report positive experiences with the company’s customer service representatives. The General’s mobile app is also praised for being user-friendly and convenient.

Some customers report difficulties filing claims and receiving adequate customer service from The General. There are also reports of delays in processing claims, which can be frustrating for customers who need repairs done quickly. Additionally, some customers report issues with billing and unexpected charges.

Overall, customer reviews of The General are mixed. While some customers report positive experiences, others have had issues with claims, customer service, and billing. It’s important to research different car insurance companies and read customer reviews to find the best fit for your needs and budget.