Voya Financial Insurance Review & Ratings (2023)

This Voya Financial Insurance Review will cover Voya Financial Insurance ratings by real users for overall satisfaction and claims, cost, billing, and service satisfaction. To compare insurance rates from the best companies in your area, enter your ZIP code below.

UPDATED: Mar 8, 2023Fact Checked

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Chris Tepedino is a feature writer that has written extensively about home, life, and car insurance for numerous websites. He has a college degree in communication from the University of Tennessee and has experience reporting, researching investigative pieces, and crafting detailed, data-driven features. His works have been featured on CB Blog Nation, Flow Words, Healing Law, WIBW Kansas, and C...

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Written by Chris Tepedino
Insurance Feature Writer Chris Tepedino

Laura Walker graduated college with a BS in Criminal Justice with a minor in Political Science. She married her husband and began working in the family insurance business in 2005. She became a licensed agent and wrote P&C business focusing on personal lines insurance for 10 years. Laura serviced existing business and wrote new business. She now uses her insurance background to help educate...

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Reviewed by Laura Walker
Former Licensed Agent Laura Walker

UPDATED: Mar 8, 2023

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Company Details
Address: 230 Park Avenue
City: New York
State: NY
ZIP Code: 10169
Phone Number: (212) 309-8200
Website: voya.com
AM Best Rating: N/A
Moody's Rating: Baa2
Fitch Rating: BBB+
Company Rating 3.42 (3 reviews)

If you are in the market for car insurance, you might want to consider Voya Financial Insurance as a provider. Voya Financial Insurance is a well-established company that offers a variety of car insurance products and services to customers in several states.

Here are three key attributes that make Voya Financial Insurance an attractive option for car owners:

  • Voya Financial Insurance offers competitive rates and flexible payment options, including monthly, quarterly, and annual payment plans.
  • The company provides several discounts to its customers, including safe driver discounts, multi-car discounts, and bundling discounts.
  • Voya Financial Insurance has an easy-to-use online platform that enables customers to manage their policies, file claims, and make payments online.

In this comprehensive review, we will explore the history and mission of the company, the main products and services they offer, the cost of those services, and the states where its services are available.

Voya Financial Insurance History and Mission

Voya Financial Insurance, formerly known as ING U.S., was founded in 1991 and is headquartered in New York. However, the company has roots that go back over 150 years to the founding of the Insurance Company of North America (INA) in 1792, which is considered the oldest stock insurance company in the United States.

In 2014, ING U.S. rebranded itself as Voya Financial, with a new mission to help Americans plan, invest, and protect their savings so they can retire better.

Voya Financial Insurance is committed to providing its customers with high-quality financial products and services that help them achieve their financial goals.

Today, Voya Financial Insurance is a leading provider of retirement, investment, and insurance products and services, including car insurance.

The company serves customers in all 50 states and has a strong reputation for customer service and innovation in the financial services industry.

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States Where Voya Financial Offers Insurance

Voya Financial Insurance offers car insurance products and services in several states across the United States. While the availability of coverage may vary by state, the company operates in the following states:

Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin.

It’s important to note that availability and pricing of coverage may vary by state, so it’s a good idea to check with the company directly to confirm their offerings in your specific state.

Coverage Options Available at Voya Financial Insurance

Voya Financial Insurance offers a range of insurance products and services, including car insurance, as well as retirement, investment, and employee benefits solutions. Here’s a breakdown of their insurance offerings:

  • Liability coverage: This is mandatory coverage that pays for damages and injuries you cause to others in an accident. It includes bodily injury liability (BIL) and property damage liability (PDL).
  • Collision coverage: This optional coverage pays for damage to your car if you’re involved in an accident, regardless of who is at fault.
  • Comprehensive coverage: This optional coverage pays for damage to your car that is not caused by a collision, such as theft, vandalism, or weather-related damage.
  • Uninsured/Underinsured motorist coverage: This optional coverage protects you if you’re involved in an accident with someone who doesn’t have insurance or doesn’t have enough insurance to cover the damages.
  • Personal injury protection (PIP): This coverage pays for medical expenses and lost wages if you or your passengers are injured in an accident, regardless of who is at fault.

In addition to car insurance, Voya Financial Insurance offers a range of retirement and investment solutions, including:

  • 401(k) plans
  • IRA accounts
  • Annuities
  • Mutual funds
  • Managed accounts
  • Individual investment accounts

For employee benefits solutions, they offer:

  • Group life insurance
  • Disability insurance
  • Long-term care insurance
  • Health savings accounts (HSAs)
  • Flexible spending accounts (FSAs)

The cost of these services varies depending on the state where the customer lives and the coverage options they choose.

Cost of Insurance by Voya Financial

The cost of coverage from Voya Financial Insurance will depend on several factors, including your age, driving record, location, and the type of car you drive. Additionally, the level of coverage you choose will also impact your premium.

To get a better idea of the cost of coverage for your specific situation, it’s recommended that you request a quote from Voya Financial Insurance directly. You can do this online or by calling their customer service team. Be sure to provide accurate information about your driving history, vehicle, and coverage needs to receive an accurate quote.

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Offered Discounts at Voya Financial Insurance

Voya Financial Insurance offers a range of discounts that customers may be eligible for. Here are some of the discounts that are currently available:

  • Multi-car discount: If you insure more than one car with Voya Financial Insurance, you may be eligible for a discount on your premium.
  • Safe driver discount: Customers who have a clean driving record and no recent accidents may be eligible for a safe driver discount.
  • Good student discount: Full-time students who maintain a certain grade point average (usually a “B” average or higher) may be eligible for a discount on their car insurance.
  • Anti-theft device discount: If your car is equipped with an anti-theft device, you may be eligible for a discount on your premium.
  • Accident forgiveness: Customers who have been with Voya Financial Insurance for a certain amount of time (usually three years) may be eligible for accident forgiveness, which means that their rates won’t go up after their first at-fault accident.
  • Hybrid/electric vehicle discount: If you drive a hybrid or electric vehicle, you may be eligible for a discount on your car insurance premium.

It’s important to note that the availability of discounts may vary by state and individual circumstances. To find out which discounts you may be eligible for, it’s best to contact Voya Financial Insurance directly.

Customer Feedback for Voya Financial Insurance

Customer reviews of Voya Financial Insurance are generally positive. Here are some of the common themes that come up in customer reviews:

  • Good customer service: Many customers report that they have had positive experiences with Voya Financial Insurance’s customer service team. They say that representatives are helpful, knowledgeable, and responsive.
  • Competitive rates: Customers also report that Voya Financial Insurance offers competitive rates for car insurance coverage. Many customers say that they were able to save money by switching to Voya Financial Insurance.
  • Easy claims process: Several customers have also commented on how straightforward the claims process is with Voya Financial Insurance. They say that the company processes claims quickly and efficiently.
  • Limited availability: Some customers have noted that Voya Financial Insurance is not available in all states, which can be a drawback for those who live in areas where the company doesn’t operate.
  • Mixed experiences with discounts: Finally, some customers have had mixed experiences with the discounts offered by Voya Financial Insurance. While some have been able to take advantage of discounts and save money on their premium, others have found that the discounts are limited or not available to them for various reasons.

Overall, while there are some limitations to Voya Financial Insurance’s coverage (such as its limited availability in certain states), the company seems to provide solid service, competitive rates, and an easy claims process.

Roundup: Voya Financial Insurance

Overall, Voya Financial Insurance appears to be a reputable car insurance company that offers a range of coverage options at competitive rates.

While the company has relatively limited availability in terms of the states where it operates, customers in those states report positive experiences with the company’s customer service, claims process, and rates.

Additionally, Voya Financial Insurance offers a variety of discounts that can help customers save money on their premiums. If you are in the market for car insurance, it’s worth considering Voya Financial Insurance as an option.

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