Citizens
This Citizens review will cover Citizens ratings by real users for overall satisfaction and claims, cost, billing, and service satisfaction. To compare insurance rates from the best companies in your locale, enter your ZIP code below.
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Written by
Chris Tepedino
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Reviewed by
Laura Walker
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UPDATED: Nov 19, 2011
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Citizens Property Insurance Corporation is based in Tallahassee, Florida. The company was founded in conjunction with the state government of Florida, and is run by a board of governors who have been appointed by the current state executive officeholders. Citizens Property Insurance’s mission is to provide property insurance to people in the state of Florida who could not otherwise qualify for insurance coverage.
Due to its connections with the Florida state government, Citizen’s Property Insurance is a tax-exempt, non-profit insurance company. It is run by following a series of values (public service, integrity, respect, courtesy, fairness and responsiveness) and five specific corporate goals, all of which were designed with policy holder in mind. Aptly named, Citizens Property Insurance Corporation offers the following types of insurance coverage:
Table of Contents
Personal Residential Multi-peril
- Homeowners
- Tenant Contents
- Condominium Unit Owners
- Mobile Homeowners
- Mobile Home Tenant Contents
- Dwelling Fire
- Mobile Home Dwelling Fire
Personal Residential Wind-Only
- Homeowners
- Tenant Contents including mobile homes
- Condominium Unit Owner
- Dwelling
- Mobile Homes
- Mobile Home Dwelling
Commercial Residential Multi-peril
- Condominium associations
- Apartment buildings
- Other commercial residential coverage of residences
- Residential buildings of a continuing care retirement community
- Common elements of homeowners associations
- Residential buildings of a homeowners association
Commercial Residential Wind-Only
Commercial Nonresidential Multi-peril
Commercial Nonresidential Wind-Only
Citizens Property Insurance offers discounts for the following reasons only:
- Wind-resistant construction techniques and features. This only applies to the wind portion of each premium, and does not apply to mobile homes.
- Houses that comply with the Florida Building Code of 2001. For specifics on this discount, a Citizens Property Insurance Agent must be contacted.
With only three offices state-wide, in Tallahassee, Jacksonville and Tampa, Citizens Property Insurance Corporation conducts most of their policy-related business over the internet. Their website is set up so that policy holders can view their policies, submit claims and receive payment information with a single log-in. Citizens Property Insurance’s agents and adjusters operate via the website as well. With all of this information available 24/7, their policy holders can receive the information that they need quickly and easily.
No recourse available
Citizens was our only option for an insurer. Following a very simple and reasonably small claim following Hurricane Irma, Citizens has continued to place unreasonable and impossible demands for claim documentation (we’ve now paid out 1/3 of the claim amount to an engineer post-repairs to attempt to satisfy these demands) , and they do not allow us to speak directly to underwriting to find out more about why the information we have provided is not sufficient. We’ve insured homes in two countries and two states, and have never experienced the craziness that is Citizens. It is absolutely useless insurance that we would not bother with, as they cover so little, if it were not a requirement of our mortgage.
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Very good claim response
Out home experienced roof damage from wind and hail urinh a bad storm summer of 2017. Citizens reponded quickly. Had emergency repairs done immediately. Full repair and restoration was then completed within a reasonable time using qualified contractors. Both Citizens and the contractor remained in contact throughout the complete process. This insurer certainly delivered for us. I couldn’t have asked for better service and responsiveness.
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scammers
when I cancelled my renters inc. they told me I owed them $44.00 dollars when I did not . what they did was said I owed $19.00 but I never got billed this for $19.00 and then they put a $25.00 late fee on it but I stopped my policy on time it is a scamming company know they say I owe them $167.00 for inc. they say they let me have inc. for 6 mounths then you pay I cant believe they are saying you get coverage first then you pay witch sounds as dump as they are, so know its in collection agency they are scamming people in this way please stay away from this scam they will do any way to get more money from you then if you don’t pay they go after your credit scores as way to the money…
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Nightmare to cancel
Trying to get out of this policy was a complete nightmare. I had to call multiple times because they said they would email the forms and they didn’t. After finally receiving and sending forms back, they still didn’t cancel the policy. After finally (weeks later), cancelling, they sent me a refund check…followed by a collections letter and a bill.
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Comparison Shopping Now
N/A
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Never use Citizens again
I had a flood in my house caused by a burst water heater. 10 months later Citizens are still putting up a big fight and don’t want to pay me for my damages. Now I have no choice but to sue them.
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Good cheap choice
Although it has been my only option, I am satisfied with the price, billing options, and customer service. I am only checking to see if there are other alternatives.
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Stop the insanity!
We as Florida’s citizens are tired of being pushed around by this company. Follow @florida_citizen on twitter if you feel the same way.
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Great Auto Insurance, Handling Claim, But increase
I am a very satisfied Citizens home/auto customer. My car was totalled. They handled my claim quickly, Towing was handled with excellence, and paid for the vehicle sooner than I ever expected. Of course my rate dramatically increased afterwards. But, they were outstanding as an insurance company compared to Farmers or any others.
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Seeking options for homeowners insurance
Premiums increase this year
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shrinkage
They were shrinking their base of older homes and transferred my account to another company with an increased annual premium. In retrospect it was not actually that high comparing the recent quote from a new agent.
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Home Insure
After settlement with another Home Insurer, Citizens became our only option.
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The cost is out of control, esp in view of the reduced coverage
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I FIND THE YEARLY COST VERY HIGH.
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Insurance
Very good would recommend to anyone, trustworthy,I have not had a chance to try customer service, I am sure they are great
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Nothig at this time
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Our history
Our home was damaged by a suspected sink hole in 2009. Our insurance company settled the claim for full coverage.
It was repaired by AWARD ENGINEERING. They drove 34 pins around the entire foundation, not just the one corner of the house effected by the ground movement. A complete report is available.
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THE COST IS VERY HIGH AND CAN ONLY SPEAK WITH THE AGENT, FOR RETIREE’S IT SHOULD BE SOME WAY TO KEEP THE COST DOWN.
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insurance quotes
great quote and very fast
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need better price
the polocy is increasing so I am looking for a new insurance that cost less and better price because this was so high for this renwal.
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raised cost
raised cost and cut my coverge
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actual cash value
Our home is built as strong as a site built home. We have not only taken care of our home but have put thousands into it to make it better than ever. Now Citizens want to reduce the value. I find this an underhanded way to reduce policies.
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need mobile homeowners ins.
I was in boston MA and my mail did not get forwarded intime to pay my premium cancelled no renewal
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Linda K Sterling
I have had no problems with Citizens but they are trying to get out of paying for the older homes(mobile)in our area and per letter today,if they find that the value of our home is not adequate for their coverage,we will be dropped.
We have two Florida rooms that are finished and furnished-glass enclosed attached to the main home which should account for some value I would think.
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Desire for Competitive Quotes
We purchased our home in August of 2010 and sought Homeowners Insurance. In the past, in other states, we
had choices. Here in Florida, only one company, Citizens,
appeared to be available.
We would like a comparison.
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CITIZENS CUSTORMERS COMPLAINTS.
CITIZENS ARE LIKE THE MAFIA,THEY KEEP INCREASEING
THE PREMIUMS,WHILE THEY CONTINUE TO REDUCE THE COVERAGE,WE FILED A CLAIM 2011,FOR DAMAGES WE HAD IN OUR HOME,CITIZEN DENIED OUR CLAIM,WE HAVE HIRED
TWO SETS OF ATTONEYS.SOMETHING SHOULD BE DONE ABOUT THIS COMPANY.
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Dissatisfaction with current company
Prior to obtaining insurance with Citizens, we were insured with a couple of other companies. The first company we had, discontinued insuring in Florida. The second company we had also discontinued insuring in Florida. As we have a manufactured home, it is extremely difficult to find a company that will insure in FL. At the time we got Citizens, they were the only company who would insure our house because we live in Florida, even though we do not live along the coast. I would not recommend Citizens to anyone unless, like us, they are desperate. Citizens has now lessened our coverage, and are in the process of upping our premiums.
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It isn't right
I was dropped by the company because I missed a payment. I can understand the policy being cancelled but then to not allow you to get another policy with them is rediculous. I have a mobile home in Florida, almost impossible to find coverage for and then one of the only companies to offer insurance drops you permantly for an error. It is not right.
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Costly insurance
I need insurance for my home which is not cost an aarm and a leg. we need fordable insurnce coverage
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BAD COMPANY
I AM CURRENTLY INSUREED WITH CITIZENS BECAUSE NO OTHER COMPANY WAS WRITING COVERAGE IN MY AREA.
CITIZENS IS TAKING ADVANTAGE OF THEIR MONOPLLY, POOR SERVICE,HIGH RATES.
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