Fred Loya Car Insurance Review & Ratings (2023)

Fred Loya provides car insurance to customers in 11 states. Fred Loya car insurance rates are lower than many competitors, providing the most common coverages. However, the popular credit rating agencies haven't rated Fred Loya, and the company has many complaints. Learning more about Fred Loya car insurance will help you determine if it's the right fit for you.

UPDATED: Jun 28, 2022Fact Checked

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Chris Tepedino is a feature writer that has written extensively about home, life, and car insurance for numerous websites. He has a college degree in communication from the University of Tennessee and has experience reporting, researching investigative pieces, and crafting detailed, data-driven features. His works have been featured on CB Blog Nation, Flow Words, Healing Law, WIBW Kansas, and C...

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Written by Chris Tepedino
Insurance Feature Writer Chris Tepedino

Laura Walker graduated college with a BS in Criminal Justice with a minor in Political Science. She married her husband and began working in the family insurance business in 2005. She became a licensed agent and wrote P&C business focusing on personal lines insurance for 10 years. Laura serviced existing business and wrote new business. She now uses her insurance background to help educate...

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Reviewed by Laura Walker
Former Licensed Agent Laura Walker

UPDATED: Jun 28, 2022

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Company Details
Address: 1800 Lee Trevino Drive, STE 201
City: El Paso
State: Texas
ZIP Code: 79936
Phone Number: 915-629-6300
Year Founded: 1975

The Rundown

  • Fred Loya has lower rates than many competitors
  • Fred Loya has a high number of complaints
  • Fred Loya has been rated a C by the BBB

Fred Loya is a Texas-based car insurance company that provides coverage to customers in 11 states. The company has lower rates than many competitors, but it also has numerous complaints.

Learning more about Fred Loya car insurance will help you determine if it’s the right company for you.

Before jumping into this Fred Loya car insurance review, enter your ZIP code to get free auto insurance quotes in your area.

How much is Fred Loya car insurance?

According to the Insurance Information Institute, several factors determine auto insurance rates. Insurance companies price coverages individually, so your rates will depend on your policy. Liability coverages are the least expensive, and full coverage policies are the most costly.

Comparing affordable Fred Loya car insurance rates with other companies will help you find the cheapest option. The following chart shows the average annual full coverage rates from Fred Loya and some of the best insurance companies by driving record.

Fred Loya Average Annual Full Coverage Car Insurance Rates vs. Other Companies Based on Driving Record
CompanyAverage Annual Rates with a Clean RecordAverage Annual Rates with One AccidentAverage Annual Increase After an Accident
Fred Loya$979$1,21524%
State Farm$1,313$1,53217%
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As you can see, the average Fred Loya car insurance quotes are cheaper than State Farm, Geico, and Allstate for drivers with a clean record and with one accident. However, State Farm rates increase less than Fred Loya after drivers get into their first accident.

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What coverages are available from Fred Loya car insurance?

Since companies price coverages individually, your chosen types of insurance will impact your policy rates. For this reason, it’s essential to know what each coverage entails to determine if it’s necessary.

Fred Loya provides the most popular types of auto insurance coverage. The following table shows the car insurance coverages offered by Fred Loya.

Fred Loya Car Insurance Coverages
Auto Insurance TypesPurpose of Coverage
Bodily injury liabilityPays for medical bills if someone else suffers an injury in an accident caused by you.
Property damage liabilityLiability coverage that covers the cost of any property damage you’ve caused in an accident.
CollisionCovers damage to your car after an accident.
ComprehensiveCovers damage to your car when you’re not driving.
Personal injury protectionCovers medical expenses for you and your passengers after an accident.
Uninsured/underinsured motoristCovers the costs if you’re in an accident caused by a driver will little or no car insurance.
Medical paymentsCovers medical costs caused by an accident regardless of who is at fault.
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In addition to these coverages, Fred Loya provides coverage for rental cars. Customers can purchase rental reimbursement coverage as an add-on, which carries your liability coverage to a rental car while your vehicle is in the shop.

However, Fred Loya doesn’t offer roadside assistance. The lack of this option requires customers to find another way to receive support if they suffer car trouble while traveling. Many of the other top car insurance companies offer this to policyholders.

Fred Loya also provides coverage for high-risk drivers, including people with poor and no credit. A person needing an SR-22 form to reinstate their license can also get the necessary coverage from the company.

What discounts are offered by Fred Loya car insurance?

While Fred Loya offers low rates, customers can lower their costs further by combining various discounts. These deals are dependent on your vehicle, schooling, driving record, and lifestyle.

While Fred Loya states that it offers discounts on its website, specific deals are not listed. However, the following chart shows some of the standard car insurance discounts and the eligibility requirements for drivers.

Fred Loya Car Insurance Discounts
Car Insurance DiscountDiscount Eligibility
Accident-freeDrivers with no accidents in the past three to five years.
Anti-lock brakesCars with factory-installed anti-lock brakes.
Anti-theftCars include anti-theft devices, like alarms, tracking systems, and kill switches.
Defensive drivingCompleted approved defensive driving course.
Good studentHigh school or college students with at least a 3.0 grade point average.
HomeownerInsured owns a single-family home.
Low mileageDriving 5,000 to 15,000 miles per year.
Multi-car policyInsure more than one car on a single auto insurance policy.
Multi-policyBundling different types of insurance.
Paid in fullPolicy is paid in one payment.
Safe driverDisplay safe driving habits, like having passengers wear seat belts, low driving speeds, and less aggressive driving.
Student away at schoolCollege-aged children that attend college over 100 miles away and leave their car at home.
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Since Fred Loya doesn’t state which discounts are available or their eligibility, you’ll need to ask about possible discounts when inquiring about Fred Loya car insurance quotes.

How are the Fred  Loya car insurance reviews?

Credit rating agencies regularly review and rate auto insurance companies, helping customers determine how likely they are to provide a payout. However, these agencies have not completed Fred Loya insurance reviews.

Additionally, Fred Loya is not accredited by the Better Business Bureau (BBB). However, the BBB has given the company a C rating. Fred Loya has received 41 reviews on the BBB website and has an average rating of one out of five stars from customers.

At the time of this review, the BBB has received 109 complaints about the company over the past three years. The top three complaints about Fred Loya include:

  • Unsatisfactory settlements and offers
  • Delays in handling claims
  • Denial of claims

Given the lack of Fred Loya car insurance company ratings, it’s difficult to determine its quality of service. However, reading through the complaints will help you decide if they should be a concern.

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How can you file a claim with Fred Loya car insurance?

While you can make a Fred Loya payment online, the company doesn’t allow customers to file claims through its website. Instead, to file a claim, customers must visit the company in person or call the claims office at 800-880-0472.

In addition to only being able to file claims by phone or in person, customers can only file claims during business hours. These hours include:

  • Monday through Friday between 7 a.m. and 8 p.m. (MST)
  • Saturday between 7 a.m. and 4 p.m. (MST)

When filing Fred Loya claims, you’ll need to provide specific information about the incident. The company will send paperwork by mail that you must fill out and return. A claims adjuster will reach out within 24 hours of receiving the paperwork.

What are the pros and cons of Fred Loya car insurance?

Like every car insurance company, Fred Loya has positives and negatives to consider. These aspects will help you determine if the company is a good fit for your needs.

Fred Loya has low rates and provides coverage to high-risk drivers. These high-risk drivers include those who have poor credit or no credit. Since many companies avoid drivers with credit issues, Fred Loya might be one of your few options.

However, the company only sells insurance in 11 states. These states include:

  • Alabama
  • Arizona
  • California
  • Colorado
  • Georgia
  • Illinois
  • Indiana
  • Nevada
  • New Mexico
  • Ohio
  • Texas

Additionally, the company has numerous complaints and legal issues, indicating poor service to customers. It can be challenging to get Fred Loya insurance quotes and file a claim, which customers can’t do online.

Fred Loya Car Insurance: The Bottom Line

Customers looking to buy Fred Loya car insurance will find that rates are lower than many competitors, but the company has a high number of complaints. Also, the company doesn’t provide quotes or allow customers to file claims online.

Understanding more about Fred Loya car insurance will help you determine if it’s the right fit for you.

Now that you know about Fred Loya car insurance, enter your ZIP code to get free auto insurance rates in your area.

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