Fred Loya Car Insurance Review & Ratings (2024)

Uncover the truth about Fred Loya Car Insurance: Real user ratings, pricing, claims process, and more. Discover if Fred Loya is the right insurance company for your needs. Compare quotes from top insurers to find the best coverage at affordable rates. Don't settle for less, make an informed decision.

UPDATED: Nov 28, 2023Fact Checked

Melissa Morris

Professor of Nutrition & Kinesiology

Melissa Morris has a BS and MS in exercise science and a doctorate in educational leadership. She is an ACSM certified exercise physiologist and an ISSN certified sports nutritionist. She teaches nutrition and applied kinesiology at the University of Tampa. She has been featured on Yahoo, HuffPost, Eat This, Bulletproof, LIVESTRONG, Toast Fried, The Trusty Spotter, Best Company, Healthl...

Professor of Nutrition & Kinesiology

Dani Best

Licensed Insurance Producer

Dani Best has been a licensed insurance producer for nearly 10 years. Dani began her insurance career in a sales role with State Farm in 2014. During her time in sales, she graduated with her Bachelors in Psychology from Capella University and is currently earning her Masters in Marriage and Family Therapy. Since 2014, Dani has held and maintains licenses in Life, Disability, Property, and Casualt...

Licensed Insurance Producer

UPDATED: Nov 28, 2023

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Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance company and cannot guarantee quotes from any single insurance company.

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Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.

UPDATED: Nov 28, 2023

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance company and cannot guarantee quotes from any single insurance company.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Nov 28, 2023Fact Checked
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Fred Loya Car Insurance

Average monthly rate for good drivers:

$82

A.M. Best rating:

C+(Marginal)

Complaint level:

High

Pros

  • Competitive rates, particularly for high-risk drivers
  • Coverage available for individuals with poor or no credit
  • Offers coverage in multiple states

Cons

  • Limited availability, operating in only 11 states
  • High number of customer complaints
  • Lack of online quoting and claims filing options

Final Verdict: Review of Fred Loya Car Insurance

Customers looking to buy Fred Loya car insurance will find that rates are lower than many competitors, but the company has a high number of complaints. Also, the company doesn’t provide quotes or allow customers to file claims online.

Understanding more about Fred Loya car insurance will help you determine if it’s the right fit for you.

Now that you know about Fred Loya car insurance, enter your ZIP code to get free auto insurance rates in your area.

What You Should Know About Fred Loya Insurance

Address: 1800 Lee Trevino Drive, STE 201
City: El Paso
State: Texas
ZIP Code: 79936
Phone Number: 915-629-6300

Year Founded: 1975

Welcome to our comprehensive guide on Fred Loya Car Insurance. In this article, we delve into the key aspects of Fred Loya’s auto insurance coverage, including pricing, claims process, customer reviews, and available discounts. We provide valuable insights to help you make an informed decision when choosing an insurance provider.

Don’t miss out on finding the best rates and coverage options tailored to your needs. Enter your ZIP code now to compare quotes from top insurance providers and secure the best deal for your car insurance.

Fred Loya Insurance Coverage Options

Since companies price coverages individually, your chosen types of insurance will impact your policy rates. For this reason, it’s essential to know what each coverage entails to determine if it’s necessary.

Fred Loya provides the most popular types of auto insurance coverage. The following table shows the car insurance coverages offered by Fred Loya.

Fred Loya Car Insurance Coverages
Auto Insurance TypesPurpose of Coverage
Bodily injury liabilityPays for medical bills if someone else suffers an injury in an accident caused by you.
Property damage liabilityLiability coverage that covers the cost of any property damage you’ve caused in an accident.
CollisionCovers damage to your car after an accident.
ComprehensiveCovers damage to your car when you’re not driving.
Personal injury protectionCovers medical expenses for you and your passengers after an accident.
Uninsured/underinsured motoristCovers the costs if you’re in an accident caused by a driver will little or no car insurance.
Medical paymentsCovers medical costs caused by an accident regardless of who is at fault.

In addition to these coverages, Fred Loya provides coverage for rental cars. Customers can purchase rental reimbursement coverage as an add-on, which carries your liability coverage to a rental car while your vehicle is in the shop.

However, Fred Loya doesn’t offer roadside assistance. The lack of this option requires customers to find another way to receive support if they suffer car trouble while traveling. Many of the other top car insurance companies offer this to policyholders.

Fred Loya also provides coverage for high-risk drivers, including people with poor and no credit. A person needing an SR-22 form to reinstate their license can also get the necessary coverage from the company.

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Fred Loya Insurance Rates Breakdown

According to the Insurance Information Institute, several factors determine auto insurance rates. Insurance companies price coverages individually, so your rates will depend on your policy. Liability coverages are the least expensive, and full coverage policies are the most costly.

Comparing affordable Fred Loya car insurance rates with other companies will help you find the cheapest option. The following chart shows the average annual full coverage rates from Fred Loya and some of the best insurance companies by driving record.

Fred Loya Average Annual Full Coverage Car Insurance Rates vs. Other Companies Based on Driving Record

Company Average Annual Rates with a Clean Record Average Annual Rates with One Accident Average Annual Increase After an Accident
Fred Loya $979 $1,215 24%
State Farm $1,313 $1,532 17%
Geico $2,140 $3,312 55%
Allstate $4,496 $7,110 58%

As you can see, the average Fred Loya car insurance quotes are cheaper than State Farm, Geico, and Allstate for drivers with a clean record and with one accident. However, State Farm rates increase less than Fred Loya after drivers get into their first accident.

Fred Loya Insurance Discounts Available

While Fred Loya offers low rates, customers can lower their costs further by combining various discounts. These deals are dependent on your vehicle, schooling, driving record, and lifestyle.

While Fred Loya states that it offers discounts on its website, specific deals are not listed. However, the following chart shows some of the standard car insurance discounts and the eligibility requirements for drivers.

Fred Loya Car Insurance Discounts
Car Insurance DiscountDiscount Eligibility
Accident-freeDrivers with no accidents in the past three to five years.
Anti-lock brakesCars with factory-installed anti-lock brakes.
Anti-theftCars include anti-theft devices, like alarms, tracking systems, and kill switches.
Defensive drivingCompleted approved defensive driving course.
Good studentHigh school or college students with at least a 3.0 grade point average.
HomeownerInsured owns a single-family home.
Low mileageDriving 5,000 to 15,000 miles per year.
Multi-car policyInsure more than one car on a single auto insurance policy.
Multi-policyBundling different types of insurance.
Paid in fullPolicy is paid in one payment.
Safe driverDisplay safe driving habits, like having passengers wear seat belts, low driving speeds, and less aggressive driving.
Student away at schoolCollege-aged children that attend college over 100 miles away and leave their car at home.

Since Fred Loya doesn’t state which discounts are available or their eligibility, you’ll need to ask about possible discounts when inquiring about Fred Loya car insurance quotes.

Read More: Loya Car Insurance Discounts

Fred Loya Car Insurance Claims Process: Simplified Filing and Swift Resolutions

Ease of Filing a Claim

Fred Loya offers limited options for filing a claim. Customers can either file a claim by visiting a company branch in person or by calling the claims office at 800-880-0472. Unfortunately, online claims filing is not available, which may inconvenience customers looking for a digital claims submission process.

Average Claim Processing Time

Specific information about the average claim processing time at Fred Loya is not provided in the available content. This information is crucial for policyholders to understand how efficiently their claims are handled and resolved.

Customer Feedback on Claim Resolutions and Payouts

The available content does not provide insights into customer feedback regarding claim resolutions and payouts by Fred Loya. Understanding customer experiences with claim resolutions is important for potential policyholders in assessing the reliability and effectiveness of the company’s claims process.

Fred Loya Car Insurance Digital and Technological Features: Enhancing Insurance Experience

Mobile App Features and Functionality

The content does not elaborate on the features and functionality of Fred Loya’s mobile app. Mobile apps are increasingly essential in the insurance industry, offering convenient access to policy information, claims tracking, and other essential services. Understanding the capabilities of Fred Loya’s mobile app is important for customers who prefer managing their insurance needs through digital platforms.

Online Account Management Capabilities

Unfortunately, the available content does not provide details on the online account management capabilities offered by Fred Loya. A robust online account management system is crucial for policyholders to efficiently manage their policies, view documents, pay premiums, and make necessary changes to their coverage.

Digital Tools and Resources

Specific digital tools and resources provided by Fred Loya are not discussed in the available content. Modern insurance companies often offer various digital tools and resources to educate policyholders, provide helpful information, and enhance the overall insurance experience. Understanding the digital tools available is essential for customers seeking a seamless and technology-driven insurance provider.

How Fred Loya Insurance Ranks Among Providers

Navigating the complex landscape of auto insurance requires a careful consideration of various providers. Fred Loya Car Insurance, while offering competitive rates, faces robust competition from well-established players in the industry. Here are some key competitors and understand why they pose a challenge.

  • State Farm: State Farm is one of the largest and most well-known insurance providers in the United States. They offer a wide range of insurance products, including auto insurance. State Farm’s extensive network and reputation make them a formidable competitor.
  • Geico: Geico, known for its humorous advertising and competitive rates, is a major player in the auto insurance industry. With a strong online presence and a focus on technological advancements, Geico poses a challenge to Fred Loya, especially in attracting tech-savvy customers.
  • Allstate: Allstate is another prominent insurance company with a comprehensive range of coverage options. Their emphasis on customer service and various discount programs makes them a strong contender against Fred Loya.
  • Progressive: Progressive is known for its innovative approach, including usage-based insurance and a user-friendly online platform. Their aggressive marketing and focus on appealing to a wide range of drivers make them a direct competitor.
  • Farmers Insurance: Farmers Insurance is a well-established insurance provider offering various coverage options. Their emphasis on personalized service and local agents could be a competitive advantage in regions where Fred Loya operates.

In a highly competitive insurance market, Fred Loya faces significant competition from industry giants like State Farm, Geico, Allstate, Progressive, and Farmers Insurance. Each competitor brings its own strengths, whether it’s a vast network, innovative technology, or personalized service.

Fred Loya’s ability to differentiate itself in terms of pricing, customer service, and coverage options will play a crucial role in its success amidst these formidable competitors. Customers are encouraged to thoroughly compare quotes and consider the specific offerings of each company to make an informed decision.

How are the Fred  Loya car insurance reviews?

Credit rating agencies regularly review and rate auto insurance companies, helping customers determine how likely they are to provide a payout. However, these agencies have not completed Fred Loya insurance reviews.

Additionally, Fred Loya is not accredited by the Better Business Bureau (BBB). However, the BBB has given the company a C rating. Fred Loya has received 41 reviews on the BBB website and has an average rating of one out of five stars from customers.

At the time of this review, the BBB has received 109 complaints about the company over the past three years. The top three complaints about Fred Loya include:

  • Unsatisfactory settlements and offers
  • Delays in handling claims
  • Denial of claims

Given the lack of Fred Loya car insurance company ratings, it’s difficult to determine its quality of service. However, reading through the complaints will help you decide if they should be a concern.

Frequently Asked Questions

What is Fred Loya Car Insurance?

Fred Loya Car Insurance is an auto insurance company that provides insurance coverage for cars, motorcycles, and recreational vehicles.

How long has Fred Loya Car Insurance been in business?

Fred Loya Car Insurance was founded in 1974, which means it has been in business for almost 50 years.

What types of insurance products does Fred Loya Car Insurance offer?

Fred Loya Car Insurance offers a variety of auto insurance products, including liability insurance, collision insurance, comprehensive insurance, and uninsured/underinsured motorist insurance.

Is Fred Loya Car Insurance a reputable insurance company?

Fred Loya Car Insurance has received mixed reviews for their customer service and claims process. They have a financial strength rating of C+ (Marginal) from A.M. Best, which indicates that they may have some financial instability.

How can I obtain a quote from Fred Loya Car Insurance?

To obtain a quote from Fred Loya Car Insurance, you can visit their website, call their toll-free number, or visit a local branch.

Does Fred Loya Car Insurance offer discounts on their insurance products?

Yes, Fred Loya Car Insurance offers discounts on their auto insurance products, such as multi-car discounts, safe driver discounts, and discounts for certain safety features in your car.

How can I file a claim with Fred Loya Car Insurance?

To file a claim with Fred Loya Car Insurance, you can call their claims department, visit their website, or contact your local branch.

Does Fred Loya Car Insurance have good customer service?

Fred Loya Car Insurance has received mixed reviews for their customer service. Some customers have reported positive experiences, while others have reported difficulties with their claims process and interactions with customer service representatives.

What is the coverage area for Fred Loya Car Insurance?

Fred Loya Car Insurance is licensed to provide insurance coverage in several states, including Texas, California, Arizona, Colorado, Georgia, Illinois, Missouri, New Mexico, and Nevada.

Does Fred Loya Car Insurance offer 24/7 customer service?

Yes, Fred Loya Car Insurance offers 24/7 customer service for claims and roadside assistance.

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Melissa Morris

Professor of Nutrition & Kinesiology

Melissa Morris has a BS and MS in exercise science and a doctorate in educational leadership. She is an ACSM certified exercise physiologist and an ISSN certified sports nutritionist. She teaches nutrition and applied kinesiology at the University of Tampa. She has been featured on Yahoo, HuffPost, Eat This, Bulletproof, LIVESTRONG, Toast Fried, The Trusty Spotter, Best Company, Healthl...

Professor of Nutrition & Kinesiology

Dani Best

Licensed Insurance Producer

Dani Best has been a licensed insurance producer for nearly 10 years. Dani began her insurance career in a sales role with State Farm in 2014. During her time in sales, she graduated with her Bachelors in Psychology from Capella University and is currently earning her Masters in Marriage and Family Therapy. Since 2014, Dani has held and maintains licenses in Life, Disability, Property, and Casualt...

Licensed Insurance Producer

Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.

Reviews
for Fred Loya Insurance

3.26 (129 reviews)
1
February 25, 2021

Phong

Happy that I am now no more with FredLoya

I bought insurance for my car at Fred Loya 2 years ago. Their prices were ok. Two months ago, I got in an accident, my car was towed to the city place, an ambulance brought me to an hospital. The following day, I went to the city place to tow my car to a car repair shop. As I bought the "liability only" policy, my car's damage was not covered, but the FredLoya agent told me that they could reimburse me for the towing fee. As I had 2 towing recip...
I bought insurance for my car at Fred Loya 2 years ago. Their prices were ok. Two months ago, I got in an accident, my car was towed to the city place, an ambulance brought me to an hospital. The following day, I went to the city place to tow my car to a car repair shop. As I bought the "liability only" policy, my car's damage was not covered, but the FredLoya agent told me that they could reimburse me for the towing fee. As I had 2 towing recipes ($174 each), the agent said that they could reimburse just one, if I want to be reimbursed both receipts, I must contact the FredLoya Claim department. Since that day, between me and the Claim department had dozens calls back and forth, they asked me to tell them about the accident. I just wanted to get reimbursement for the towing, but they asked me a lot about the car situation, about the car repair shop, about the police report, and asked me to sign papers with notarized service. They speak perfectly English but the way they asked me was very un-American, and impolite, like the police/FBI interrogating criminals or employers asking employees. Finally, after 2 months with a lot of headaches conversation, I received a check from them, but with a very small amount, just enough for my notaries fee. They said that they could reimburse a PORTION of the towing, wow.
2
February 17, 2020

NormalMan

Cheap, just hope you never need a claim

They have cheap policies and their premiums go down pretty fast. But their agents dealing with claims are some of the worst I have ever had. I went days without hearing from the agent, even customer service could not get ahold of them. If you want to save money they are a good option, just hope you never have to claim anything.
5
January 20, 2020

BCM2316Te

A false claim has a positive ending thankx to having Fred Lo

My personal opinion with this company is they go all the way for there policey holders and it was the best experience I've ever had with an insurance company. I had got into a car accident where it was a fraudulent claim from the accuser and Fred loya had provided me with such an amazing Attorney and we had this case for almost 2 yrs from the date. When i had finally wen to trial my attorney is such a great man and walked me througb the whole pro...
My personal opinion with this company is they go all the way for there policey holders and it was the best experience I've ever had with an insurance company. I had got into a car accident where it was a fraudulent claim from the accuser and Fred loya had provided me with such an amazing Attorney and we had this case for almost 2 yrs from the date. When i had finally wen to trial my attorney is such a great man and walked me througb the whole process and I had asked if i need to know anything ? My Attorney [REDACTED NAME] said to me " Just tell the truth to the jury and dont worry because if u say ur innocent and u explain what happened while u can pled ur case then the truth will prevail. So I did what he advised me to due and all i did was I awnsered all the prosecutors questions honestly and kept my kool cause they even asked me the same question like 20 times and the judge finally had to warn them to move on cause it was ridiculous and i was trying not to get up set cause I had lost my job due to missing soo much work that finally i got let go the day i had trial. Anywayz i told the HONEST truth and the accuser told her lies and wen we where finished the jury made there ruling. And I won!!!!! My Attorney had amazing proof and pictures and also may i add STATEMENTS from the accuser on subjects she openly shared and lied under oath about cause the reports from her to the medical and law where not what she said in court(opps she told her own lies) so my experience was amazing to get my Justice and to have had the most amazing experience with this situation.. I had to switch INSURANCE providers because of my rate being way too high so it was great until i couldn't afford there COVERAGE.. This is a very good carrier and they see it through to the end even wen u have a court case filed and u have to go.. I personal thanked the branch and called corporate to give such gratitude for there services..
4
October 10, 2019

Jennjenn

Fred loya employees not informativeVery

Very friendly staff but not very knowledgeable. I seemed to know more about my own question than any of the staff at the office did for me.
1
September 13, 2019

SayNOtoFredLoya

Pls save yourself the hassle! Deceptive business practices

This company is distrustful and you as a policyholder should NOT put your trust in them. They will only challenge every claim, take forever to process it, and then raise your premium !!!! I was with them 4 years and every claim was a horrible process. Their entire company is extremely rude and provides subpar services as trained robots that do not care about you as a person at all. I no longer have a car they considered as a total loss. Not only ...
This company is distrustful and you as a policyholder should NOT put your trust in them. They will only challenge every claim, take forever to process it, and then raise your premium !!!! I was with them 4 years and every claim was a horrible process. Their entire company is extremely rude and provides subpar services as trained robots that do not care about you as a person at all. I no longer have a car they considered as a total loss. Not only did I have to switch insurance but I did not receive my property back the same way I gave it to them. My vehicle was further damaged upon delivery back to my home, missing a tire, the inside compromised and I didn't receive my extra keys back ANNNNND they changed the status/value of my car and did absolutely NOTHING! Please beware and save yourself .
2
August 20, 2019

Ayla28

Wish u had the same prices that were 5 months ago

At first I was delighted with fred loya the policy prices were reasonable but recently it's been increasing too much
5
July 30, 2019

Pez81

Better than yours

I never have had a problem with this company. Always a insurance policy for every budget. Try them out!
1
July 17, 2019

RobotPete

Bad Company That Treats Their Customers Poorly

Fred Loya is by far the worst insurance company I ever worked with. Every 6 months my rates would increase for no reason, when I would inquire why my rates were increasing I was told it was normal. Fred Loya's insurance agents are also terribly lazy, I was involved in a collision that I was not at fault for and my adjustor did absolutely nothing, I had to do everything with the other parties insurance company. Avoid this company at all costs.
5
June 14, 2019

mrxtc89117

Good company

Great no problems at all. Customer service is good and quick. They also send reminders over the phone and text so you wont be late
1
May 15, 2019

jacks0213

You’ll regret it

Awful, you can’t ever get in touch with someone that works there. Whether it be by phone or in person. Therefore you could pay insurance because their website isn’t a functioning proper. Do not recommend
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