Safeco Insurance Review & Ratings (2023)

This Safeco Insurance Review will cover Safeco Insurance ratings by real users for overall satisfaction and claims, cost, billing, and service satisfaction. The Safeco Insurance A.M. Best rating is A, and the Safeco Insurance S&P Rating is A. To compare insurance rates from the best companies in your area, enter your ZIP code below.

UPDATED: Mar 6, 2023Fact Checked

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Chris Tepedino is a feature writer that has written extensively about home, life, and car insurance for numerous websites. He has a college degree in communication from the University of Tennessee and has experience reporting, researching investigative pieces, and crafting detailed, data-driven features. His works have been featured on CB Blog Nation, Flow Words, Healing Law, WIBW Kansas, and C...

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Written by Chris Tepedino
Insurance Feature Writer Chris Tepedino

Laura Walker graduated college with a BS in Criminal Justice with a minor in Political Science. She married her husband and began working in the family insurance business in 2005. She became a licensed agent and wrote P&C business focusing on personal lines insurance for 10 years. Laura serviced existing business and wrote new business. She now uses her insurance background to help educate...

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Reviewed by Laura Walker
Former Licensed Agent Laura Walker

UPDATED: Mar 6, 2023

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Company Details
Address: 175 Berkeley Street
City: Boston
State: MA
ZIP Code: 02116
Phone Number: (617) 357-9500
Website: safeco.com
AM Best Rating: A
S&P Global Ratings: A
Moody's Rating: A2
Fitch Rating: A-

Safeco was founded in 1923 and is the 13th largest supplier of private auto insurance in the United States. The company relies primarily on independent agents for distribution of their policies, and is featured by more than 9000 independent agents and brokers. The company claims more than 6.2 billion in revenues and over 4.5 million insurance customers nationwide.

Safeco Insurance has been in the car insurance industry for over 90 years. The company’s mission is to provide excellent customer service and competitive prices to its customers.

Safeco Insurance is a car insurance company that offers comprehensive coverage at competitive prices. Here are three interesting attributes of Safeco Insurance:

  • Safeco offers customizable insurance policies that allow customers to choose the coverage options that work best for them.
  • Safeco rewards safe driving with discounts and accident forgiveness programs.
  • Safeco has been recognized for its excellent customer service, earning the J.D. Power Award for customer satisfaction in auto claims.

The cost of Safeco’s services varies depending on some factors, such as the customer’s driving history, the type of car being insured, and the level of coverage chosen.

History and Mission of Safeco Insurance

Safeco Insurance was founded in Seattle, Washington in 1923 as the General Insurance Company of America.

Over the years, the company expanded its offerings and changed its name to Safeco Insurance in 1953. In 2008, Safeco was acquired by Liberty Mutual, one of the largest insurance companies in the world.

Safeco Insurance’s mission is to provide high-quality insurance products and services at competitive prices while also delivering exceptional customer service.

The company believes in being there for its customers when they need it most, whether that means providing prompt claims processing or offering support and guidance throughout the insurance-buying process.

Safeco also strives to make insurance simple and accessible, offering customizable policies and a range of discounts to help customers get the coverage they need at a price they can afford.

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States That Offer Safeco Insurance

Safeco Insurance is available in all 50 states in the United States, as well as in the District of Columbia. This means that no matter where you live, you can purchase car insurance from Safeco as long as you meet the company’s eligibility requirements.

It’s worth noting, however, that the cost of Safeco’s insurance products and services can vary depending on the state you live in, as well as several other factors such as your driving record, age, and the type of vehicle you drive.

To get an accurate quote for Safeco car insurance in your state, you can visit the company’s website or contact a local agent.

Products and Services Available With Safeco Insurance

Safeco offers a range of insurance products and services to help customers protect what matters most to them. Some of the company’s main products and services include:

  • Auto insurance: Safeco offers a range of car insurance options to help customers meet their coverage needs and budget. Customers can choose from a variety of coverage options, including liability, collision, and comprehensive insurance, as well as optional add-ons such as rental car coverage and roadside assistance.
  • Home insurance: Safeco also offers home insurance policies that protect homeowners, renters, and landlords. Coverage options include property damage, liability, and loss of use coverage, as well as optional add-ons such as earthquake coverage and identity theft protection.
  • Umbrella insurance: For customers who want extra liability protection beyond what their auto or home insurance policies provide, Safeco offers umbrella insurance policies. These policies provide additional liability coverage in case of a lawsuit or other covered event.
  • Other insurance: In addition to its core products, Safeco also offers a range of other insurance options, including motorcycle insurance, boat insurance, and recreational vehicle insurance.

Overall, Safeco Insurance aims to provide customizable insurance policies and a range of coverage options to help customers protect what matters most to them.

Cost of Coverage at Safeco Insurance

The cost of insurance from Safeco can vary depending on several factors, such as the type of coverage you need, your driving record, the make and model of your vehicle, and your location. Some of the factors that can affect the cost of insurance from Safeco include:

  • Your driving record: If you have a history of accidents, tickets, or other violations, you may be considered a higher-risk driver and could end up paying more for insurance.
  • Your vehicle: The make and model of your vehicle can also affect your insurance rates. Generally speaking, more expensive or high-performance vehicles may cost more to insure than less expensive or less powerful vehicles.
  • Your location: The cost of insurance can also vary depending on where you live. Factors such as crime rates, weather patterns, and population density can all affect your insurance rates.
  • Your coverage needs: The more coverage you need, the more you can expect to pay for insurance. However, Safeco offers a range of coverage options and discounts to help customers find the right coverage at a price they can afford.

Overall, Safeco aims to provide affordable insurance products and services to customers across the United States. To get an accurate quote for Safeco insurance in your area, you can visit the company’s website or contact a local agent.

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Insurance Discounts With Safeco

Safeco Insurance offers a variety of discounts to help customers save money on their insurance premiums. Here are some of the discounts that may be available:

  • Safe driver discount: This discount is available to customers who have a clean driving record with no accidents, violations, or claims.
  • Accident-free discount: Customers who have been accident-free for a certain period may be eligible for this discount.
  • Low mileage discount: Customers who don’t drive their vehicles very often may qualify for a discount on their insurance premiums.
  • Multi-policy discount: Customers who have multiple insurance policies with Safeco may be eligible for a discount.
  • Homeowner discount: Customers who own their home may qualify for a discount on their car insurance.
  • Anti-theft discount: Customers who have anti-theft devices installed in their vehicle may be eligible for a discount.
  • Safety features discount: Customers whose vehicles are equipped with safety features such as airbags, anti-lock brakes, and automatic seat belts may be eligible for a discount.

Overall, Safeco offers a range of discounts to help customers save money on their insurance premiums. The availability and amount of these discounts may vary depending on the customer’s location and other factors. To find out which discounts you may qualify for, you can visit the Safeco website or contact a local agent.

Customer Reviews: Safeco Insurance

Safeco Insurance has generally received positive reviews from customers. According to J.D. Power’s 2020 U.S. Auto Insurance Study, Safeco received an overall customer satisfaction rating of 847 out of 1,000, which is above the industry average.

The company also received high marks for its claims handling process, customer service, and billing and payment process.

Many customers have praised Safeco for its affordable rates and customizable coverage options. Customers have also noted that the company’s website and mobile app are user-friendly and make it easy to manage their policies and file claims.

Overall, Safeco Insurance appears to be a reputable and reliable insurance provider with a strong focus on customer satisfaction.

To get a better sense of how Safeco’s products and services might meet your insurance needs, it’s a good idea to read more customer reviews, compare quotes from multiple insurance providers, and speak with a local agent about your coverage options.

Roundup: Safeco Insurance

Overall, Safeco Insurance is a reputable and reliable insurance provider that offers a wide range of coverage options, competitive rates, and a variety of discounts to help customers save money on their premiums.

The company has a strong focus on customer satisfaction and has received positive reviews for its claims handling process, customer service, and billing and payment process. While some customers have had negative experiences with the company, these appear to be in the minority, and most customers seem satisfied with Safeco’s products and services.

If you’re in the market for car insurance, Safeco is worth considering as a potential provider. However, as with any insurance provider, it’s a good idea to compare quotes from multiple companies and speak with a local agent about your coverage options to ensure that you’re getting the best coverage at a price you can afford.

Reviews
for Safeco Insurance

3.98 (1,143 reviews)
1
November 26, 2022

NatQueenCole

Canceled policy without notice

They have canceled my policy twice now for returned payments. The first one was a bank error. Over draft should've pulled funds from our savings but didn't. 2nd one was after switching credit unions. I received no phone call, text, email or letter about the payment until they canceled. I've been driving with no insurance for a week & didn't even know it!? We definitely would have switched our auto pay account to the new bank right away had we kno...
They have canceled my policy twice now for returned payments. The first one was a bank error. Over draft should've pulled funds from our savings but didn't. 2nd one was after switching credit unions. I received no phone call, text, email or letter about the payment until they canceled. I've been driving with no insurance for a week & didn't even know it!? We definitely would have switched our auto pay account to the new bank right away had we known! Wepay every 6 months so it wasn't caught with the rest of our accounts rights away. We only chose this company because a quote bundled it well with our home policy.
1
November 14, 2022

araeyoung

HORRIBLE company, zero stars

We decided to go with this company because at the time it was the cheapest. We liked them up until we were in an accident where another driver was driving in the wrong lane and hit us head-on. This company is absolute garbage! No one ever answers the phone, we had documents lost which we had to re-sign, and it took months for us to get our money from the accident. And now when I am trying to add another vehicle to our policy, I can't get through ...
We decided to go with this company because at the time it was the cheapest. We liked them up until we were in an accident where another driver was driving in the wrong lane and hit us head-on. This company is absolute garbage! No one ever answers the phone, we had documents lost which we had to re-sign, and it took months for us to get our money from the accident. And now when I am trying to add another vehicle to our policy, I can't get through to anyone. They are SO frustrating to deal with, DO NOT work with this agency.
1
October 13, 2022

shirleystonejones

RUN

If you want to pay a good price for insurance, Safeco is it. If you want them to pay for an accident, Safeco IS NOT IT. I canceled my insurance last February on our snowmobile and added the new one. Then in April, I found out the new one was never added, and I was still paying for the old one. So if we would have gotten into an accident during snowmobiling, we would not have been covered. I never got reimbursed. I complained many times about not ...
If you want to pay a good price for insurance, Safeco is it. If you want them to pay for an accident, Safeco IS NOT IT. I canceled my insurance last February on our snowmobile and added the new one. Then in April, I found out the new one was never added, and I was still paying for the old one. So if we would have gotten into an accident during snowmobiling, we would not have been covered. I never got reimbursed. I complained many times about not honoring their mistake. I was in a car accident in February. I called my agent. He said he would put in the order. I got the quotes he said to get from 2 shops and sent them to him. In May, I had not heard back from him, so I called, and he stated he had forgotten. In April, I called him again he said he would do it right then. I said I've been losing money since February because I can't drive to work. His exact words were, "ok, let's get your car in, get it fixed, and get you on the road." So I did. I got it in a shop, got it fixed, and sent him the bill. It was denied. I went to corporate, and they did not honor what the agent told me to do, and now I have a huge bill. I called my agent to have a vehicle added because I was going to take it on a 7-hour drive. He did not do it, so I drove it on the interstate, and if I would have been in an accident or gotten pulled over, I would have gotten into so much trouble. I called corporate, and they honored nothing. But I got insurance at a good cost with lots of coverage but no company honor to pay. I'm in the process now of hiring an attorney to sue them, and he says I have a solid case. I gave them many chances to make their many mistakes right, but they refused. They finally canceled the old snowmobile, and I guess that makes it right in their eyes, but it doesn't. I paid my bill every month for a service I may or may not have needed, and when I did, they screwed me over. This has been almost a year, and that is long enough to hope they would do the right thing with me.
5
September 21, 2022

RioRobin

Safeco is awesome!!

We unfortunately had to file our first claim this week. After many years of paying insurance, we were a bit apprehensive as this was the cheapest insurance we could find. Several times other companies have tried to steal us, but rates dont come close to safeco. [REDACTED NAME] [REDACTED NAME] was our claim manager, and I cannot say enough great things about her, but will try: She was very patient and answered all our questions in a clear to und...
We unfortunately had to file our first claim this week. After many years of paying insurance, we were a bit apprehensive as this was the cheapest insurance we could find. Several times other companies have tried to steal us, but rates dont come close to safeco. [REDACTED NAME] [REDACTED NAME] was our claim manager, and I cannot say enough great things about her, but will try: She was very patient and answered all our questions in a clear to understand way!! She showed sincere sympathy for our situation, and worked hard to get our claim handled in less than 2 days! We hope you realize, She is one of your companies greatest assets! Thank you [REDACTED NAME] and everyone at safeco for taking care of your customers!! Robin & Mark [REDACTED NAME]
2
September 16, 2022

Ado86

Loss of savings if using RightTrack

It seems to be an okay insurance Company but there RightTrack Savings Program penalizes you if you happen to either leave for or head home from work in between the hours of midnight and 4:00 a.m. penalty seems to be $30 of loss in savings every time you have to drive during those hours until you reach a $0 savings which I think is ridiculous
1
September 14, 2022

Jrosec18_gmail_com

[REDACTED NAME] and her team of crooks!!!

We have been loyal customers for years and just attempted to file our first claim. No one replies in a timely manner. They do not answer the phone and will refuse to pay any claim. [REDACTED NAME] had the worst attitude and basically treated me as if I was a liar. Then she sends a letter dated 9/8 which was received 9/13 overnighted on the package that we have to comply with her unreasonable request by 9/15 or they will deny the claim. Last 6 mo...
We have been loyal customers for years and just attempted to file our first claim. No one replies in a timely manner. They do not answer the phone and will refuse to pay any claim. [REDACTED NAME] had the worst attitude and basically treated me as if I was a liar. Then she sends a letter dated 9/8 which was received 9/13 overnighted on the package that we have to comply with her unreasonable request by 9/15 or they will deny the claim. Last 6 months of bank statements, auto loan bill showing amount, name on the bill, and account number, proof we were where we said we were from 9/1-9/3, my wife’s drivers license, phone records of our call logs from 9/1-9/8. This is completely absurd. I have never been through this with any business or insurance company. We leave messages to no avail and still get nowhere. This company is full of crooks who are pros at it. The only thing you get when you pay for this insurance is proof you have insurance. Don’t ever file a claim because they will do everything on their power to deny it.
1
September 1, 2022

TwTJenn

Horrible customer service!

I was in a car accident last week. The company representative kept calling telling me I had to get my things out of the car and I needed to release the vehicle to them so they can move it to their facility immediately. When I did, it took the insurance company a week to move the car, and perform their valuation. Now, they don't want to pay me the valuation of the car! And they haven't paid the finance company yet either! This insurance company is...
I was in a car accident last week. The company representative kept calling telling me I had to get my things out of the car and I needed to release the vehicle to them so they can move it to their facility immediately. When I did, it took the insurance company a week to move the car, and perform their valuation. Now, they don't want to pay me the valuation of the car! And they haven't paid the finance company yet either! This insurance company is a bunch of thieves. The only way the agents communicate with you is via email as well. No personal customer service. I definitely do not recommend them at all.
1
August 11, 2022

Angry_customer

Safeco's going to kill us

Late winner of 2021 in the middle of the night on a desolate road with no shoulders we experienced a flat tire. We had to pull into a ditch and required roadside assistance from Safeco insurance. After sitting for 5 hours and no tow truck I know answers from Safeco insurance we had to call 911 because diabetes untreated is deadly and we needed to get some insulin for my husband. If it wasn't for the police officer a tow truck would not have come....
Late winner of 2021 in the middle of the night on a desolate road with no shoulders we experienced a flat tire. We had to pull into a ditch and required roadside assistance from Safeco insurance. After sitting for 5 hours and no tow truck I know answers from Safeco insurance we had to call 911 because diabetes untreated is deadly and we needed to get some insulin for my husband. If it wasn't for the police officer a tow truck would not have come. The tow truck only arrived thank you to the Idaho State patrol. It is August 11th 2022 and we are requiring road assistance again. After 3 hours of waiting I was able to get a ride back into town while my husband stayed out on the side of the highway with no shade in 100° weather waiting on Safeco to get a tow truck. They kept insisting we use their hyperlinks when there was no internet service where we were broke down at. my husband is still on the side of the road I have since called Safeco to figure out what can be done and their solution was to either again have the police handle it for them or to simply abandon our vehicle on the side of the road. I did ask Safeco insurance if I could file a formal complaint and was refused. After speaking with about 10 different staff members all I got was asinine explanations of policies and procedures that did not apply to the situation at hand. Talk about some salt on the want. We've held this policy for over 10 years you think of business would appreciate their customers a lot better. Putting people's lives in danger because you want to follow a script should be against the law. Shame on you Safeco insurance how dare you put people's lives in danger
1
July 30, 2022

spencercarpenter

This company is horrible

I was a victim of an accident where the other party admitted fault. Decided that did not want to sue because the insurance stated they would fix my car at any given auto shop. At the very start of the claim, Safeco/ Liberty Mutual was very distant and not at all communitive with me about the process. I had to initialize everything with everyone in the process except the auto shop was impossible to get in touch with. Finally a month or more later ...
I was a victim of an accident where the other party admitted fault. Decided that did not want to sue because the insurance stated they would fix my car at any given auto shop. At the very start of the claim, Safeco/ Liberty Mutual was very distant and not at all communitive with me about the process. I had to initialize everything with everyone in the process except the auto shop was impossible to get in touch with. Finally a month or more later I was able to get my car in the shop and they helped me to even get a rental car for work. I live paycheck to paycheck in these hard times and need a car for work every day. Then the emails between Mr. [REDACTED NAME] and Mr. [REDACTED NAME] stated the rates and what they would be paying. Safeco in the rates was severely undercutting the rates given by the auto fix shop (the only Mazda-certified shop in Arizona). The great communications of the auto shop were met with very poor communications by Liberty mutual. This has to be the worst insurance experience I've gone through. Safeco stated that they would not budge and never contacted me about any of this, I had to find out when trying to pick up my car when it was fixed. I live an hour and a half away from the auto shop, not to mention throughout the process had to take 2 non-paid days off work (I can't afford this). Safeco stated my car was fixed and needed to be picked up or I would have to start paying for the rental car out of pocket. The auto shop stated that same day that they would start to charge me storage fees if not picked up that day. When I arrived they stated that the insurance refused to pay the $770.47 for the labor fees and that I will not be getting my car back till it was paid. I don't have $770.47 for this surprise expense. I needed a car, communicating with Safeco/Liberty Mutual was no help at all. They said that I would have to cover this and that they would not be helping at all. They said I get to pick the auto shop, but nothing was communicated about me having to pay this surprise expense and was never able to get in touch with Mr. [REDACTED NAME] throughout the entire process (called, emailed, voicemail). Communication was the biggest factor where Safeco/Liberty Mutual failed, because if I was told that I would have to pay for something that I know I didn't have the money for then I would have taken my car to a shop less expensive.
1
June 23, 2022

Aethurbe

They secretly cancel your policy

They are extremely shady in that they will send you new cards and tell you you are set for automatic renewal, then cancel your policy when you don't pay. They make it very unclear that there's still a bill to be paid and that it is not an automatic payment. Then after going months without insurance because they secretly cancel the policy, they reinstate you at a higher charge when you figure it out. They do not tell you your policy got canceled a...
They are extremely shady in that they will send you new cards and tell you you are set for automatic renewal, then cancel your policy when you don't pay. They make it very unclear that there's still a bill to be paid and that it is not an automatic payment. Then after going months without insurance because they secretly cancel the policy, they reinstate you at a higher charge when you figure it out. They do not tell you your policy got canceled and allow you to be uninsured unknowingly for months. Stay far away from this company.
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