Universal American Financial Insurance Review & Ratings (2023)

This Universal American Financial Insurance Review will cover Universal American Financial Insurance ratings by real users for overall satisfaction and claims, cost, billing, and service satisfaction. To compare insurance rates from the best companies in your area, enter your ZIP code below.

UPDATED: Mar 6, 2023Fact Checked

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Chris Tepedino is a feature writer that has written extensively about home, life, and car insurance for numerous websites. He has a college degree in communication from the University of Tennessee and has experience reporting, researching investigative pieces, and crafting detailed, data-driven features. His works have been featured on CB Blog Nation, Flow Words, Healing Law, WIBW Kansas, and C...

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Written by Chris Tepedino
Insurance Feature Writer Chris Tepedino

Laura Walker graduated college with a BS in Criminal Justice with a minor in Political Science. She married her husband and began working in the family insurance business in 2005. She became a licensed agent and wrote P&C business focusing on personal lines insurance for 10 years. Laura serviced existing business and wrote new business. She now uses her insurance background to help educate...

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Reviewed by Laura Walker
Former Licensed Agent Laura Walker

UPDATED: Mar 6, 2023

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Company Details
Address: 44 South Broadway Suite 1200
City: White Plains
State: NY
ZIP Code: 10601
Phone Number: (914) 934-5200
AM Best Rating: N/A

Universal American Financial Insurance is a reputable car insurance company that has been serving customers since 1947. With a mission to provide affordable and quality coverage, the company offers a variety of products and services to meet the needs of its clients.

Customers can qualify for discounts on their premiums, and the company has received positive reviews for its customer service and claims handling. Read on for a detailed review of Universal American Financial Insurance.

Interesting Attributes of Universal American Financial Insurance:

  • The company has a wide network of independent agents, which makes it easy for customers to find a local agent to assist them with their insurance needs.
  • Universal American Financial Insurance offers a range of discounts that can help customers save money on their premiums. These discounts include safe driver discounts, multi-car discounts, and discounts for customers who bundle their home and auto insurance policies.
  • The company has received high marks for its customer service and claims handling.

Universal American Financial Insurance is a car insurance company that has been around for over 70 years. The company has built a reputation for providing quality coverage at an affordable price, and it offers a variety of products and services to meet the needs of its clients.

Universal American Financial Insurance History and Mission

Universal American Financial Insurance has a long and storied history that dates back to 1947, when the company was founded as the Western Indemnity Insurance Company. Initially, the company focused on providing liability insurance to trucking companies, but it soon expanded its offerings to include personal auto insurance.

Over the years, the company underwent several name changes and mergers, eventually becoming a subsidiary of the Global Indemnity Group. Today, Universal American Financial Insurance operates in 27 states across the country, serving the insurance needs of individuals and families.

The company’s mission is to provide affordable, quality insurance products and services to its clients. Universal American Financial Insurance believes that everyone deserves access to reliable and affordable insurance coverage, and it is committed to meeting the needs of its customers in a timely and efficient manner.

The company has a wide network of independent agents who are knowledgeable about the products and services it offers, and who are dedicated to helping customers find the coverage that best meets their needs. Additionally, the company invests heavily in technology and data analytics to better understand its customers and provide them with tailored solutions.

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Types of Insurance Offered by Universal American Financial

Universal American Financial Insurance offers a range of insurance products to meet the needs of individuals and families. Here is an overview of the main types of insurance offered by the company:

  • Auto insurance: Universal American Financial Insurance offers a range of auto insurance products, including liability insurance, collision insurance, and comprehensive insurance. Additionally, the company offers optional coverage such as roadside assistance, rental reimbursement, and glass coverage.
  • Home insurance: Universal American Financial Insurance offers homeowners insurance to protect your home and personal belongings in the event of a covered loss. The company’s policies include coverage for the structure of your home, as well as personal liability and medical payments coverage.
  • Renters insurance: Universal American Financial Insurance offers renters insurance to protect your personal belongings in the event of a covered loss. The company’s policies also include liability coverage, which can help protect you in the event that someone is injured while visiting your home.
  • Condo insurance: Universal American Financial Insurance offers condo insurance to protect your personal property and the interior of your unit in the event of a covered loss. The company’s policies also include liability coverage, which can help protect you in the event that someone is injured while visiting your unit.
  • Umbrella insurance: Universal American Financial Insurance offers umbrella insurance to provide additional liability coverage above and beyond the limits of your other insurance policies. This can help protect you in the event of a major lawsuit or other liability claim.

The Cost of Coverage With Universal American Financial Insurance

The cost of Universal American Financial Insurance can vary depending on a number of factors, including the type of insurance you need, the coverage limits you select, your location, your driving record, and other personal factors. Here are some factors that can affect the cost of the company’s insurance products:

  • Type of insurance: The cost of auto insurance, for example, will be different from the cost of renters insurance or umbrella insurance.
  • Coverage limits: The higher the coverage limits you select, the more expensive your insurance premium may be.
  • Location: Insurance rates can vary depending on where you live. For example, if you live in an area with a high rate of car theft or accidents, your auto insurance premium may be higher.
  • Driving record: If you have a history of accidents or traffic violations, your auto insurance premium may be higher.
  • Personal factors: Insurance companies also take into account factors such as your age, gender, and credit score when determining your insurance premium.

Areas Where Universal American Financial Insurance is Offered

Universal American Financial Insurance operates in 27 states across the United States. Here are some of the major states where the company offers insurance products:

  • California: Universal American Financial Insurance is licensed to operate in California and offers a range of insurance products in the state, including auto, home, and renters insurance.
  • Florida: The company is also licensed to operate in Florida and offers a range of insurance products in the state, including auto, home, renters, and condo insurance.
  • Texas: Universal American Financial Insurance offers auto, home, renters, condo, and umbrella insurance in Texas, where it is licensed to operate.
  • New York: The company offers auto, home, renters, and umbrella insurance in New York, where it is licensed to operate.
  • Pennsylvania: Universal American Financial Insurance is licensed to operate in Pennsylvania and offers a range of insurance products in the state, including auto, home, renters, and umbrella insurance.
  • New Jersey: The company offers auto, home, renters, and umbrella insurance in New Jersey, where it is licensed to operate.

If you’re interested in finding out whether Universal American Financial Insurance provides coverage in your state, you can follow these four steps:

  1. Visit the Universal American Financial insurance website: The company’s website provides a wealth of information about its insurance products and services, including the states where it operates.
  2. Navigate to the “Products” or “Insurance” section of the website: From the homepage, you can typically find links to the various types of insurance products offered by the company. Click on the appropriate link to access information about the types of insurance you’re interested in.
  3. Look for information about the states where coverage is available: Within each product section, the company will typically provide information about the states where it provides coverage. This information may be displayed on a map, or in a list format.
  4. Contact an independent agent: If you’re unable to find information about coverage in your state on the company’s website, you can contact an independent agent who represents Universal American Financial Insurance. They can provide information about the types of insurance products available in your state, as well as the cost and availability of coverage.

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Discounts Available From Universal American Financial Insurance

Universal American Financial Insurance offers a variety of discounts to help customers save money on their insurance premiums. Here are some of the discounts that may be available to you:

  • Safe driving discount: If you have a good driving record with no accidents or traffic violations, you may be eligible for a safe driving discount. This discount can vary depending on your state and the type of insurance you have.
  • Bundling discount: If you purchase multiple insurance policies from Universal American Financial Insurance, such as auto and home insurance, you may be eligible for a bundling discount. This discount can help you save money on both policies.
  • Good student discount: If you’re a student with good grades, you may be eligible for a good student discount on your auto insurance. This discount is usually available to full-time high school or college students who maintain a certain GPA.
  • Home safety discount: If you have certain safety features in your home, such as a security system or smoke detectors, you may be eligible for a home safety discount on your home insurance.
  • Multi-vehicle discount: If you insure multiple vehicles with Universal American Financial Insurance, you may be eligible for a multi-vehicle discount. This discount can help you save money on your auto insurance premiums.
  • Paid in full discount: If you pay your insurance premiums in full, you may be eligible for a paid in full discount. This discount can vary depending on the type of insurance you have and the length of the policy.

Customer Reviews of Universal American Financial Insurance

Customer reviews are a valuable source of information when evaluating an insurance company. Here is an overview of what customers are saying about Universal American Financial Insurance:

Strengths:

  • Competitive pricing: Many customers report that Universal American Financial Insurance offers competitive pricing for its insurance products, especially when compared to other insurance companies.
  • Easy claims process: Several customers have praised the company’s claims process, stating that it is straightforward and easy to navigate. Customers appreciate the fast response times and quick settlements.
  • Knowledgeable customer service: Many customers have reported positive experiences with Universal American Financial Insurance’s customer service team. Customers appreciate the company’s knowledgeable representatives who are able to answer questions and provide helpful information.

Weaknesses:

  • Limited availability: Some customers have reported that Universal American Financial Insurance is not available in all states, which can be a drawback for those who live in areas where coverage is not offered.
  • Communication issues: Some customers have reported issues with communication from the company, including difficulty reaching customer service representatives or receiving timely updates about their policies or claims.
  • Mixed reviews about claims handling: While many customers have had positive experiences with the claims process, others have reported difficulties in getting claims resolved in a timely manner or receiving adequate compensation for their losses.

Roundup: Universal American Financial Insurance

Universal American Financial Insurance is a subsidiary of Global Indemnity Group, LLC, that offers a variety of insurance products to customers in select states across the United States.

The company’s mission is to provide high-quality insurance coverage at competitive prices while maintaining excellent customer service.

Some of the insurance products offered by Universal American Financial Insurance include auto, homeowners, renters, and umbrella insurance.

The company offers various discounts to customers, including safe driving, bundling, good student, home safety, multi-vehicle, and paid in full discounts.

The availability and amount of these discounts can vary depending on the customer’s state and the type of insurance they have.

Reviews
for Universal Property & Casualty Insurance Company

2.40 (86 reviews)
5
June 11, 2017

Yuliana

Best Insurance Ever

Last week I had an accident, hopefully everybody was ok. I had full coverage and they gave me the best costumer service. Thank you guys. 
5
June 9, 2017

Alex9753

Review Universal

Great Experience! I adore Universal, they have been a very good car insurance for my new Hyundai Tucson car.
4
May 26, 2017

ExzoOrozco

First big wreck! but it was easy. :)

Even though my car had over $8,000 in damages, my claim was handled swiftly and with very polite service. I can't think of a complaint of the whole process. I'm a patient person, but they exceeded the expectations of any person.
4
May 9, 2017

edleonstgo

Automotive Insurance Review

Its a company with many years in the market. Great service and quick response when you make a claim.
5
April 20, 2017

tee

insurance

great insurance for good price. Easy to apply and they take monthly payments. East to do business with.
4
March 29, 2017

Elsa Gibbons

Universal review

Please Let me if your Policy covers the rate of survival for family members and bank paying the balance of the Morgage.
5
May 20, 2016

Hedin Ray Mitchell

Universal review

I'm hoping this is the right place. I've been trying to all your money I think for an accident happened back in 2014. I think or January 2013, I can't quite remember, but anyhow, I will head down working with payments of $40 when I'm trying to do 50. I've been in the hospital and so I mean you're kind of struggling a little bit here or even worse than I was some email me back if this is the right place
1
July 2, 2015

Charity McNeely

Universal review

This is what it's like to get a bad review from me. Well deserved. If there were such a thing as negative stars, Universal Insurance Company would get -5 stars from me. ‪#‎UniversalInsuranceCompany‬ is THE WORST company I have ever had the frustration of dealing with, not only in the insurance field but in any field, anywhere, at any time. I would recommend them only to people who I despise, and only then to make sure they spend half of e...
This is what it's like to get a bad review from me. Well deserved. If there were such a thing as negative stars, Universal Insurance Company would get -5 stars from me. ‪#‎UniversalInsuranceCompany‬ is THE WORST company I have ever had the frustration of dealing with, not only in the insurance field but in any field, anywhere, at any time. I would recommend them only to people who I despise, and only then to make sure they spend half of each day in Universal Insurance Company's horrid automated hold line. I kept Universal for several years, without incident. Unfortunately, insurance is only useful when you DO have an incident. I was in an accident in May of this year which, by the other driver's admission and by the police report, was entirely not my fault. Since that time, Universal Insurance Company made several terrible mistakes, any one of which would have prompted me to find a new carrier. If you are interested in the details, I have, in my outrage, detailed them below. In Chronological order. Universal: 1) refused to help me with any information or legal advice about my car/claim/insurance adjuster 2) on every occasion kept me on hold for at least half an hour, even if I had a simple issue 3) took my deductible out of my settlement and send me a check without notifying me or having me agree to the process 4) lost my checking information which had been current and active for more than a year, instead reverting back to a closed account number, which almost resulted in a lapse in coverage as they did not call me and only sent me a notice by mail a few days prior to terminating my policy 5) raised my insurance rate after my accident (in the amount of $25 per month) after ASSURING me that it was NOT an at fault accident and would not change my premiums 6) after I canceled my policy and got new insurance through ‪#‎StateFarm‬(love those guys!) they sent me a bill for $125.00 with a notice that said it would be sent to a collection agency within 10 days 7) after the $125 bill sent me another for my increased insurance rate as if my policy is still in effect. 8)Today, stupidly, I called to try to tell the company, for their benefit more than mine, that I had canceled my policy and had paperwork from them proving it. Alas, I only briefly talked to an actual person who told me he would connect me in just a couple of minutes to someone and we could definitely sort it out. I spent 20-30 minutes on hold before giving up, for the very last time on this wretched company. May Universal Insurance Company at 770 Highland Oaks Drive Winston Salem, NC 27103, their incompetent staff, their awful, awful customer service, and that ugly letterhead burn in the fire of a thousand suns.
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