Key Insurance Car Insurance Review & Ratings (2024)

What You Should Know About Key Insurance Car Insurance

Welcome to our comprehensive guide on Key Insurance Car Insurance, your trusted partner in protecting your valuable vehicle. At Key Insurance, they understand that every vehicle is unique, and that’s why they offer a range of tailored policies to meet your individual needs. Whether you have a car for daily commuting or a motorcycle for adventurous rides, Key Insurance has you covered.

To compare rates from the best insurance providers in your area and find the perfect coverage for your needs, simply enter your zip code below. Take the first step towards securing your vehicle with Key Insurance Car Insurance today and enjoy the benefits of reliable coverage. Your vehicle deserves the protection offered by Key Insurance.

What is Key Insurance Company?

Key Insurance is a wholly-owned subsidiary of Med James, Inc., a managing general agency and wholesaler based in Kansas.

Currently, it sells car insurance policies in five states: Alabama, Arizona, Kansas, Nevada, and Oklahoma.

Read more: Oklahoma Car Insurance Discounts

While Key Insurance announced plans to expand to additional states back in 2013, it has not yet done so.

There is no Key Insurance mobile app. But this company does have a very basic website with access to a user portal.

Your Key Insurance login is simply your policy number and ZIP code.

Once logged in, you can access your policy documents and make your ​​Key insurance payment. But there does not appear to be a claims center in the user portal.

Similarly, you cannot make changes to your policy in the user portal. Instead, you must contact the company directly or reach out to the agent who initially assisted you.

Some drivers may prefer a company with an updated website, a user-friendly mobile app, and easier access to customer service representatives.

When it comes to coverage options, you can purchase all of the car insurance basics from Key Insurance. In addition, it sells at least the minimum required coverages in the states where it operates.

In the table below, see the required car insurance levels in the five states where you can buy a Key insurance policy.

The company sells personal injury protection (PIP) insurance, at least in Kansas, where it is required by state law.

According to the website, it also offers uninsured or underinsured motorist coverage to drivers.

However, it is unclear if the company offers any other optional policy add-ons, like roadside assistance or accident forgiveness.

What is the history of Key Insurance?

Med James, Inc. chartered the Key Insurance Company in June of 2007 as a private passenger car insurance company licensed in Kansas.

Then, the company expanded into four other states: Alabama, Arizona, Nevada, and Oklahoma.

It planned to grow again in 2013 but has not acted on those goals.

Med James, Inc. is a managing general agency and wholesaler based in Kansas that has sold insurance products since 1991.

Key Insurance Car Insurance Coverage Options

Key Insurance Car Insurance recognizes the diverse needs of drivers and provides a range of coverage options to ensure comprehensive protection on the road. While specific details about optional policy add-ons are not explicitly mentioned on their website, here are common coverage options that many insurance providers, including Key Insurance, typically offer:

• Liability Coverage: Protects you if you’re at fault in an accident and covers bodily injury and property damage for the other party.
• Collision Coverage: Covers the cost of repairing or replacing your vehicle after a collision, regardless of fault.
• Comprehensive Coverage: Protects your vehicle from non-collision incidents, such as theft, vandalism, or natural disasters.
• Uninsured/Underinsured Motorist Coverage: Provides coverage if you’re involved in an accident with a driver who has insufficient or no insurance.
• Personal Injury Protection (PIP): Required in some states, PIP covers medical expenses and other related costs for you and your passengers after an accident, regardless of fault.
• Medical Payments Coverage: Similar to PIP, it covers medical expenses for you and your passengers but may have limitations depending on the state.
• Rental Car Reimbursement: Pays for the cost of a rental car while your vehicle is being repaired after a covered claim.
• Roadside Assistance: Offers services like towing, tire changes, and fuel delivery in case of a breakdown.
• Accident Forgiveness: Protects your premium from increasing after your first at-fault accident, usually as a reward for maintaining a clean driving record.
• Custom Equipment Coverage: Covers the cost of customizations or aftermarket additions to your vehicle.

Choosing the right coverage is crucial for a comprehensive auto insurance policy. While Key Insurance Car Insurance provides essential coverage options like liability, collision, and comprehensive, it’s advisable to connect with the company or your agent to discuss specific details about optional add-ons that may further customize your policy to suit your unique needs.

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Key Insurance Car Insurance Rates Breakdown

Key Insurance car insurance rates are not publicly available at this time.

However, we know the average cost of car insurance in the five states where this company operates.

If you do request a quote from Key, you can compare it to the average rates where you live.

In the table below, compare the average annual cost of car insurance in the states where Key Insurance sells policies.

When looking at these rates, consider that many different factors impact your car insurance costs, including your ZIP code, driving record, age, and more.

Plus, all companies use slightly different formulas to calculate your rates, and not all companies are active or available in every location.

So to truly secure the best coverage for you, compare quotes from multiple insurance companies before selecting one.

Key Insurance Car Insurance Discounts Available

Key Insurance Car Insurance understands the importance of helping customers save on their premiums. While their website doesn’t explicitly detail the available discounts, it’s always a good idea to inquire with the company or your agent about potential savings opportunities. Here’s a list of common car insurance discounts that many companies, including Key Insurance, may offer:

• Safe Driver Discount: Earned for maintaining a clean driving record without accidents or traffic violations.
• Multi-Vehicle Discount: Discounts for insuring multiple vehicles under the same policy.
• Bundle Discounts: Combining auto insurance with other policies like home or renters insurance for additional savings.
• Good Student Discount: Offered to young drivers who maintain a good academic record.
• Military or First Responder Discount: Available for active or retired military personnel and first responders.
• Anti-Theft Device Discount: For vehicles equipped with anti-theft devices.
• Defensive Driving Course Discount: Completing an approved defensive driving course may qualify you for a discount.
• Low Mileage Discount: If you drive fewer miles than the average, you may be eligible for a discount.
• Loyalty Discount: Rewards for staying with the same insurance company for an extended period.
• Pay-in-Full Discount: Savings for paying your premium in a single, upfront payment.
• Electronic Billing Discount: Opting for electronic billing and automatic payments.

While the availability of these discounts may vary, it’s worth exploring these options to maximize your savings potential with Key Insurance Car Insurance.

Does Key offer any car insurance discounts?

The Key Insurance website is minimal and does not mention car insurance discounts.

So it appears that Key Insurance does not offer any discounts to customers at this time.

However, some companies do not advertise every available discount publicly.

So if you do contact Key Insurance, remember to ask if you can earn any deals, like a safe driver or multi-car discount.

How do you cancel Key car insurance?

You can cancel your Key Insurance car insurance policy at any time. However, depending on the laws in your state, a cancellation fee may apply.

If any paid premium remains after you cancel your policy, Key Insurance refunds you promptly.

Streamlining Experience With Key Insurance Car Insurance Claims Process

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

Key Insurance Car Insurance offers various options for filing a claim, but their approach leans toward traditional methods. Unfortunately, there is no convenient online claims center available for customers.

To file a claim, you must either call the local or toll-free claims phone line, which may not be as streamlined as online claims submission. This lack of digital convenience could be a drawback for policyholders who prefer a more tech-savvy claims process.

Average Claim Processing Time

Key Insurance Car Insurance does not provide specific information about their average claim processing time on their website. This lack of transparency can make it challenging for policyholders to understand what to expect in terms of the speed at which their claims will be processed.

To gain insight into their claim processing times, customers would need to rely on feedback from other policyholders or contact the company directly.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback on claim resolutions and payouts for Key Insurance Car Insurance appears to be mixed. While the company does not have ratings from reputable credit rating agencies like A.M. Best, customer reviews suggest that some policyholders have encountered challenges with the claims process.

Many customers have reported issues such as unavailability of customer service representatives, slow claims processing, and unresponsive adjusters. This feedback highlights the importance of carefully considering the claims experience when choosing an insurance provider.

Unleashing Innovation With Key Insurance Car Insurance Digital and Technological Features

Mobile App Features and Functionality

Key Insurance Car Insurance does not offer a dedicated mobile app for policyholders. This lack of a mobile app can be a limitation for customers who prefer the convenience of managing their insurance policies and accessing resources on their smartphones. Without a mobile app, policyholders may need to rely on traditional methods for policy management and information access.

Online Account Management Capabilities

While Key Insurance Car Insurance provides a basic website with access to a user portal, the online account management capabilities are limited. Policyholders can log in to their accounts using their policy number and ZIP code, but the portal lacks features commonly found in more comprehensive online account management systems.

For example, there is no online claims center, and policy changes cannot be made through the portal. Customers who value robust online account management tools may find Key Insurance’s offerings to be less comprehensive.

Digital Tools and Resources

Key Insurance Car Insurance’s online presence is minimal, and they do not offer a wide range of digital tools and resources. Customers looking for educational materials, insurance calculators, or interactive tools to help them make informed decisions may not find the resources they need on the company’s website.

This limited digital presence could be a drawback for individuals who prefer access to a variety of digital resources to enhance their insurance experience.

How Key Insurance Car Insurance Ranks Among Providers

Key Insurance Car Insurance faces competition from various providers striving to offer competitive rates and diverse coverage options. When exploring your insurance choices, it’s essential to consider alternatives that align with your specific needs. Here are some notable competitors to Key Insurance:

• State Farm: A widely recognized insurer offering a range of coverage options and discounts, known for its extensive network of agents.
• Geico: Known for its affordability and user-friendly online interface, Geico is a popular choice for many drivers.
• Progressive: Renowned for its innovative approach, Progressive offers customizable policies and a variety of discounts.
• Allstate: A well-established insurer providing comprehensive coverage options and personalized policy features.
• Farmers Insurance: With a strong emphasis on customer service, Farmers Insurance offers a variety of coverage options and discounts.
• Nationwide: Known for its extensive range of insurance products, Nationwide provides various coverage options for drivers.
• Liberty Mutual: Offers a diverse range of coverage options and is known for its personalized approach to insurance.
• Travelers: A leading insurance provider offering a wide array of coverage options and strong financial stability.
• Esurance: A subsidiary of Allstate, Esurance is known for its online platform and efficient claims process.
• USAA: Serving military members and their families, USAA is recognized for its exceptional customer service and comprehensive coverage.

When navigating the insurance landscape, comparing quotes and coverage options from different providers, including Key Insurance Car Insurance and its competitors, is crucial. Each company has its strengths and may cater to specific preferences or demographics.

Analyzing an insurance company’s customer reviews and financial ratings helps you determine if it is reliable before committing to an actual policy.

Unfortunately, neither Key Insurance nor its parent company, Med James, Inc., are rated by A.M. Best or any other reputable credit rating agency.

However, according to the Med James, Inc. LinkedIn profile, Key Insurance is an admitted carrier in all five states where it operates.

But it is unknown how reliable this information is, as this profile appears outdated by many years.

Key Insurance is not accredited by the Better Business Bureau (BBB) but did earn a B+ rating. The company received 12 complaints over the last three years, and three complaints were closed in the past 12 months.

However, many customers state that the Key Insurance customer service representatives are often unavailable and unresponsive.

Customers also say the claims center moves slowly, and the adjusters are unresponsive.

Despite the primarily negative online customer reviews, Key Insurance earned a 1.13 complaint index score according to the National Association of Insurance Commissioners (NAIC).

This number implies that the company received a similar number of complaints to the median, which is always set to 1.00.

Overall, customers appear to be unsatisfied with their Key Insurance experiences.

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