Horace Mann

The customer service phone line is in no way helpful. I got ahold of a customer service rep about a question I had with my renter's insurance policy (pretty simple question). The phone went silent after a few minutes of them looking into something for me, and then the phone call cut off. I called again, got a different agent, they also took a few moments to look into something, and then out of nowhere (after my rep had went silent for about a minute), I get transferred to my policy agent (neither he or myself received warning that I was being transferred). The reps need better training on how to communicate with customers, and how to look into issues without "accidentally" hanging up or transferring you without warning.

We have been with Horace Mann for over 15 years. We recently had an auto claim. Took a month to resolve everything. The claim was due to theft. It was difficult to get a hold of the claims rep, who he does not do well with returning calls. When it's all set and done he said we came out winning! Excuse me! We had to take time off from work for the adjuster, take our vehicle in for service, and pay our deductible! We lost over hundreds of dollars from work hours plus deductible. How the hell did we came out winning sir?? Horace Mann, please clarify how we came out winning on this losing claim?? We will keep an eye out for a better insurance with better service where our thousands of yearly hard earned dollars go to! We don't believe that this is an educator's insurance for educators as it once stated! We are very disappointed Horace Mann!

My experience with your company went south when the adjuster became involved. He was very hard to contact, offered little information and did his best to ignore my rather small claim. Our agent needed to get involved just to get him to respond to our questions and needs. Once we cornered him into a conversation he was unhelpful and seeminly vindictive towards me, looking for every way posible to charge me more and make my experience worse. He towed my vehicle to a shop 60 minutes from my house, was unavailable everytime I called, and made me pay for parts that were damaged- on top of my deductable. I'm very dissatisfied with my experience, and now worried about my other vehicles and home as they are insured here also. I expect this philosophy of skimp and save is company wide and / or rewarded in some twisted way. Also, we have even been contacted by our mortgage provider for payment on our home insurance as Horace Mann was tardy with the bill to them. Im not even sure how you can screw this up as it has been the same for over a year now. Having said this, I need to point on that our agent has been very helpful. In fact without her I would have received zero information from the "adjuster".

In early July of 2021 I received a fine for lapsed auto insurance from the Georgia DMV. I immediately called customer service as my last two agents were no longer working this area and there was no new agent. The representative said the policy had never lapsed and would send a VIN verification that would take care of the fine. Two weeks later, two VIN verifications later and six different reps later, with the fine still there, I found out that one verification was sent to North Carolina and the first one cannot be found. I live in Georgia and every time I speak to a rep I have to verify my address. A customer service manager could not explain why it had been reported lapsed or why the verification was sent to the wrong state or where the first one even went. I received a half sincere apology. Two weeks later and some six reps later they supposedly sent the VIN verification to the right state. I have to wait a few days and see if it goes thru. I have wasted a few hours of my time dealing with something that is clearly Horace Mann’s fault. I have checked rates at other companies and while a little bit more I will seriously be considering moving due to this horrible customer service experience.

Just an absolutely awful company to deal with. Horacemann gave their own estimate of what the dealership should pay then refused to pay the difference when the dealership came back with the final total. It ultimately cost us an extra $2000 and am being treated terribly by the agent stating that its my fault for the discrepancy and they are refusing to help since they immediately closed the claim. I have NEVER experienced anything like this from any reputable company and would highly suggest to anyone reading this to either find a new company immediately or keep looking. My parents switched about a year ago after they experienced a similar situation and couldn't be happier with their choice. This company will deceive you, do everything they can to not pay what they should, and will try and blame you for their mistakes even after they admit fault.

I have been with Horace Mann for a couple of years now. Unfortunately a couple of weeks ago I had my car stolen. I must say it is a very stressful situation when a vehicle gets stolen. Well seeing this is the first time I have ever gotten a vehicle stolen I thought that this company would be understanding and make my unfortunate circumstance as stress less as possible. Not the case , they have treated me as though it was my fault. This claim has still not been completed and I will update this review once my claim has been completed. As of right now i would think twice before before using Horace Mann as your insurance agent.

BUYER BEWARE! This auto coverage is not for you if you plan on placing your spouse on your policy. My husband is on my policy and we were in an accident last Christmas break out of town. Due to a technicality it was ruled his fault, however I was a passenger in the backseat with our 2 year old and took the majority of the impact. I was moderately injured and needed to see a chiropractor for my injuries. The auto insurance only wanted to pay the $2000 for Med pay and not cover any of my other medical bills because my husband is on my policy! The most ridiculous clause I have ever seen! Why do I even pay for your insurance if you are not going to cover us in an accident?!

Lately, my experience with Horace Mann has been absolutely horrible! I have to constantly call for clarification about the bill. The website doesn't update frequently. I have had to wait on hold for more than 30 minutes at a time. You can never get directly through to a live person! Also, I have had one customer service representative after another tell me "different" scenarios regarding my account, only to find when I called back at other times the previous representatives never left notes in my account as they said would! I cannot believe the level of customer service from this company. Neither did a supervisor ever call me back, twice!