State Auto Car Insurance Review & Ratings (2023)

Company Details

Address: 518 East Broad Street

City: Columbus

State: OH

ZIP Code: 43215

Phone Number: (614) 464-5000

Fax: (614) 464-5374

Website: stateauto.com

AM Best Rating: A-

S&P Global Ratings: BBB+

Moody's Rating: A3

3.39 (177 reviews)

State Auto is a reputable car insurance company that provides reliable coverage options to car owners across the United States.

Here are a few interesting attributes that make State Auto stand out from other car insurance providers:

• Comprehensive coverage options that can be customized to meet your unique needs
• 24/7 customer support and online account management tools for convenient and easy policy management
• A variety of discounts and incentives to help you save money on your car insurance premiums.

Founded in 1921, State Auto has been providing car insurance coverage for over a century. The company’s mission is to provide affordable, quality insurance options to customers while also prioritizing excellent customer service.

History and Mission: State Auto Car Insurance

State Auto Insurance was founded in 1921 in Columbus, Ohio, by Robert Pein, a well-known insurance agent. The company’s initial focus was on providing auto insurance coverage to farmers in Ohio.

Over the years, State Auto grew steadily and expanded its offerings to include other types of insurance, such as home insurance, commercial insurance, and more.

Today, State Auto’s mission is to be a leading regional insurance carrier that offers high-quality insurance products and services to customers across the United States.

The company strives to provide affordable, reliable insurance coverage that meets the needs of its customers. State Auto places a strong emphasis on customer service and is committed to building long-lasting relationships with its policyholders.

Products and Services Offered by State Auto Car Insurance

State Auto Insurance offers a range of products and services to meet the insurance needs of its customers. Here is a brief overview of the main insurance products and services offered by State Auto:

• Auto insurance: State Auto offers a range of auto insurance coverage options, including liability, collision, comprehensive, personal injury protection, and uninsured/underinsured motorist coverage.
• Home insurance: State Auto provides homeowners insurance that covers damages to your home and personal property, liability coverage, and additional living expenses if your home is uninhabitable due to a covered loss.
• Business insurance: State Auto offers a range of commercial insurance products, including property insurance, liability insurance, and workers’ compensation insurance.
• Umbrella insurance: State Auto provides umbrella insurance, which provides additional liability coverage beyond the limits of your underlying insurance policies.
• Other insurance: State Auto also offers a range of other insurance products, including renters insurance, condo insurance, boat insurance, and more.

All of these products and services can be customized to meet the unique needs of individual policyholders. State Auto also provides 24/7 customer support and online account management tools to make it easy for policyholders to manage their policies and make claims.

Cost of Coverage at State Auto Car Insurance

The cost of insurance with State Auto will vary depending on several factors, including your age, driving record, location, the type of coverage you need, and the deductible you choose.

State Auto strives to offer competitive rates and affordable premiums for its policyholders. To get a quote for car insurance, you can visit the company’s website, enter your information, and receive an estimate.

Overall, State Auto strives to offer competitive rates and affordable premiums to its policyholders, while also providing quality coverage and excellent customer service.

Discounts Available at State Auto Car Insurance

State Auto Insurance offers a variety of discounts to help its customers save money on their insurance premiums. Here’s a closer look at some of the most common discounts available:

• Safe driver discount: If you have a clean driving record with no accidents or violations in the past few years, you may qualify for a safe driver discount.
• Multi-policy discount: If you have multiple policies with State Auto (such as car insurance and homeowners insurance), you may qualify for a discount on both policies.
• Good student discount: If you’re a student with good grades, you may be eligible for a discount on your car insurance premiums.
• Anti-theft discount: If your car has an anti-theft device installed, such as an alarm or GPS tracking system, you may be eligible for a discount.
• Accident-free discount: If you’ve been accident-free for a certain period, typically three years or more, you may qualify for an accident-free discount.
• Defensive driving course discount: If you complete a state-approved defensive driving course, you may be eligible for a discount on your car insurance premiums.
• Pay-in-full discount: If you pay your entire premium upfront instead of making monthly payments, you may qualify for a pay-in-full discount.
• Loyalty discount: If you’ve been a State Auto customer for a certain number of years, you may be eligible for a loyalty discount.

It’s important to note that not all discounts are available in every state, and the amount of the discount may vary depending on your location and other factors.

To find out which discounts you may qualify for, it’s best to speak with a State Auto representative directly. Overall, these discounts can help you save money on your insurance premiums while still receiving quality coverage and customer service from State Auto.

States Where State Auto Car Offers Insurance

State Auto Insurance operates in 33 states across the United States. The company primarily serves the Midwest and Southeast regions of the country, but it also has a presence in other areas.

It’s important to note that the availability of State Auto’s products and services may vary by state, so it’s best to check with the company directly to see what’s available in your area.

Additionally, the specific rates and coverage options offered by State Auto may vary depending on your location and other factors, so it’s important to get a personalized quote to determine the cost and coverage of your policy.

Customer Feedback for State Auto Car Insurance

Customer reviews are an important factor to consider when choosing an insurance provider, as they can provide valuable insights into the company’s customer service, claims to handle, and overall satisfaction. Here’s a summary of some customer reviews of State Auto Insurance:

Positive reviews:

• Customers appreciate the company’s personalized approach to insurance, with many noting that they feel like they’re more than just a policy number.
• Many customers have had positive experiences with State Auto’s claims handling process, noting that it was efficient and stress-free.
• Customers appreciate the company’s competitive pricing and variety of coverage options.

Negative reviews:

• Some customers have reported issues with State Auto’s customer service, noting that they had difficulty getting in touch with representatives or resolving issues.
• A few customers have reported delays or denials in the claims-handling process, which can be frustrating and time-consuming.
• Some customers have reported unexpected rate increases or changes to their coverage without a clear explanation from the company.

It’s important to note that reviews can vary widely depending on the individual customer’s experience and other factors, so it’s important to read a variety of reviews and consider all of the available information when choosing an insurance provider.

In Summary: State Auto Car Insurance

In conclusion, State Auto Insurance is a reputable insurance provider that has been serving customers for over 100 years. The company offers a range of products and services, including auto insurance, home insurance, and business insurance, and operates in 33 states across the United States.

State Auto’s mission is to provide personalized insurance solutions and exceptional customer service to its policyholders. The company offers a variety of discounts to customers, including safe driving discounts, multi-policy discounts, and loyalty discounts.

While State Auto has a mixed reputation among customers, many appreciate the company’s competitive pricing, personalized approach to insurance, and efficient claims-handling process.

Overall, State Auto Insurance may be a good choice for drivers looking for affordable and personalized car insurance coverage.