State Auto

This State Auto review will cover State Auto ratings by real users for overall satisfaction and claims, cost, billing, and service satisfaction. The State Auto A.M. Best rating is A-, and the State Auto S&P Rating is BBB+. To compare insurance rates from the best companies in your locale, enter your ZIP code below.

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Chris Tepedino is a feature writer that has written extensively about home, life, and car insurance for numerous websites. He has a college degree in communication from the University of Tennessee and has experience reporting, researching investigative pieces, and crafting detailed, data-driven features. His works have been featured on CB Blog Nation, Flow Words, Healing Law, WIBW Kansas, and C...

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Written by Chris Tepedino
Insurance Feature Writer Chris Tepedino

Laura Walker graduated college with a BS in Criminal Justice with a minor in Political Science. She married her husband and began working in the family insurance business in 2005. She became a licensed agent and wrote P&C business focusing on personal lines insurance for 10 years. Laura serviced existing business and wrote new business. She now uses her insurance background to help educate...

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Reviewed by Laura Walker
Former Licensed Agent Laura Walker

UPDATED: Nov 19, 2011

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Company Details
Address: 518 East Broad Street
City: Columbus
State: OH
ZIP Code: 43215
Phone Number: (614) 464-5000
Fax: (614) 464-5374
AM Best Rating: A-
S&P Global Ratings: BBB+
Moody's Rating: A3

Reviews
for State Auto Insurance Companies

3.44 (173 reviews)
1
July 3, 2021

Jennporter4

Don’t use State Auto

Trying to switch to someone else because we are being penalized for using our glass coverage that is INCLUDED with our policy!!!!!!!! We used it maybe twice for each vehicle once a year and they said that they considered to be “claims” and that we can’t switch because of how many claims we had aka glass repairs due to rocks hitting the windshield. Absolutely ridiculous!!!!!
1
April 10, 2021

bdom

SCAM ALERT!!!

SCAM! SCAM! SCAM! Do not even consider this company. I cancelled it a year ago, I got a confirmation from them. Yet, the kept taking money from my bank for almost a year, after the cancellation. My bank opened an investigation, and State Auto lied to them and stated that I never cancelled the insurance. Good thing, I kept the email confirming the cancellation and showed it to bank. Stay away from State Auto!
1
March 6, 2021

Daby0729

Read reviews before you purchase

Yeah they tried charging me twice after I canceled with them because they wanted to increase my rate when I have no accidents no tickets nada you should be lowering it not raising it. There's no way to remove your payment information off of their site the agent that was on my profile could not be reached kept getting undeliverable no return phone calls. I had to speak to five different people and file a report with my bank in order to get my mo...
Yeah they tried charging me twice after I canceled with them because they wanted to increase my rate when I have no accidents no tickets nada you should be lowering it not raising it. There's no way to remove your payment information off of their site the agent that was on my profile could not be reached kept getting undeliverable no return phone calls. I had to speak to five different people and file a report with my bank in order to get my money back. I had to threaten with a police report and BBB if they did not remove my payment information off of their website I'm still kind of worried I'm thinking of changing my debit card which is what my bank preferred me to do. Every time I contacted State Auto I was told I had to speak to an agent that I couldn't talk to them why would I have to talk to an agent when I'm talking directly to you I was told it's because he's our third party sellers it's not really State Auto insurance that's selling you the insurance these are people at home doing nothing that you are interacting with. Another thing that scared the crap out of me I can't contact the company to cancel I have to call the somebody else that I can't even get in contact with. you should be able to cancel online you should be able to remove your payment information online like every other insurance company allows you to do this is why they don't have a review button on their FB page because they're worried about reviews if you want to stateauto.com you would see them all should have read them The worst experience I've ever had with any insurance company. Be careful
1
February 23, 2021

JStou

Avoid State Auto at all cost!

State Auto is literally the most crooked Insurnace on the market. I have complete and full coverage commerical policy. I requested rental vehicle coverage. My wife slid off the road in a snow storm and State Auto didn’t cover a single thing. I’m stuck with a $9,000 bill. They refuse to actually cover anything but bodily harm. But a normal consumer policy would have covered it. Just not a commercial policy that’s 30% more expensive?!???!
1
August 20, 2020

Susan333

CRIMINALS THAT WILL STEAL YOUR MONEY

THE WORST GREEDY PIGS I HAVE EVER DONE BUSINESS WITH. My first policy started at $98 the following year it shot up to $198 because I had to file a claim that cost them possibly $500 so I let it go. This month my bill shot up to $298 a month. I was in shock so I called to ask why I had no accidents no tickets nothing had changed. They said it’s because of where I live lol mind you I do not live on the moon nor is the town I live in that bad. I ...
THE WORST GREEDY PIGS I HAVE EVER DONE BUSINESS WITH. My first policy started at $98 the following year it shot up to $198 because I had to file a claim that cost them possibly $500 so I let it go. This month my bill shot up to $298 a month. I was in shock so I called to ask why I had no accidents no tickets nothing had changed. They said it’s because of where I live lol mind you I do not live on the moon nor is the town I live in that bad. I said wait I’m in the same home I was in when I received my first policy. There response was “sorry” ARE YOU KIDDING ME PLEASE I BEG YOU DO NOT USE THIS COMPANY THEY WILL ROB YOU ONE WAY OR ANOTHER. THE OWNERS OF THIS COMPANY ARE GREEDY PIGS. I called them once for road side service I was on the tollway with a flat tire. GUESS WHAT NO ONE EVER CAME THEY LEFT ME THERE HELPLESS WAS FORCED TO CALL A FRIEND TO HELP. If you are young or older STAY AWAY FROM THIS JOKE ~ Yeah [REDACTED NAME] it’s time for you to go broke!!!! TERRIBLE TERRIBLE TERRIBLE THE WORST. I’m with a new company charging acceptable rates.. BUYER BEWARE ..
1
July 8, 2020

Disapprove

State Auto is inefficient, should not be in business.

DO NOT USE STATE AUTO they are inefficient. I found out that we had no comprehensive coverage on two of my vehicles. The vehicles have lien holders, so how does the underwriter approve a policy without FULL coverage?? Someone isn't doing their job at State Auto correctly and should be FIRED. My agent had to change the lien holder name on one vehicle because of a refinance and they charged 1606.80 for that change. When we inquired why we had no fu...
DO NOT USE STATE AUTO they are inefficient. I found out that we had no comprehensive coverage on two of my vehicles. The vehicles have lien holders, so how does the underwriter approve a policy without FULL coverage?? Someone isn't doing their job at State Auto correctly and should be FIRED. My agent had to change the lien holder name on one vehicle because of a refinance and they charged 1606.80 for that change. When we inquired why we had no full coverage, we were told no change can be made over the phone, contact the agent. However immediately at 6:15 pm. they made the change ?(without my agent), because as soon as we hung up I got an email, they charged and extra $2166.88 without the agent doing any change. When I texted my agent he was astonished and didn't get to look at the policy until the next day. When the agent checked his system the coverage showed on his end but State Auto showed 'Error! We are experiencing an issue with our system and are working to resolve the issue. Please try again later. If the issue persists, please refer to the SAHelps link at the top of the screen. Internal Server error, Please contact Administrator. Code 901 Timestamp 2020-01-28T17:28:44Z;CID plozx 3660700'. My agent cancelled the policy. We have been disputing these charges for months and State Auto took me to collections and is insisting I MUST pay.
1
June 17, 2020

Apar

Horrible Insurance Provider!

WORST INSURANCE COMPANY! Save your self the headache and frustration by choosing another company! I was insured for 5 months with State Auto I had issues after issue with them. My payments were set to take out each month automatically. Never happened when it was set to one month they took double payments. I paid twice a few months into my policy when trying to handle it wow what a pain. They finally refund that 2nd payment. A couple months pass I...
WORST INSURANCE COMPANY! Save your self the headache and frustration by choosing another company! I was insured for 5 months with State Auto I had issues after issue with them. My payments were set to take out each month automatically. Never happened when it was set to one month they took double payments. I paid twice a few months into my policy when trying to handle it wow what a pain. They finally refund that 2nd payment. A couple months pass I cancel my service my agent tells me I will get the refund for the days left refunded by check. Nope they are sending me to collections as they say they refunded me months ago and that I now owed a full month. No No No bank statements show they are incorrect but the lady they have working on it says she doesn't care what it shows I better pay or she is sending me to collections and I can say fair well to my credit score. OMG who is she! Trust me go with any other company this one sucks!
4
May 4, 2020

atiqa

Good customer service

Its a good company that offers different kind of packages of insurances. The customer service is excellent
1
March 5, 2020

action

Do not trust.

Gave estimate through pictures on an app. Appraisers set estimate at half the price of the body shop.
3
January 29, 2020

CynthiaH

Thought we had Insurance

This office has always been good to us, except for the time when a woman working in the office told us we were covered while we were living overseas on my husband's foreign assignment. I had a rental and ran over a huge chunk of tire in the middle of my lane with no way to avoid. It did $1500 damage to the front underside of the Toyota Camry. Head office denied it, saying we weren't covered. Local office lady had made a mistake. Because we were b...
This office has always been good to us, except for the time when a woman working in the office told us we were covered while we were living overseas on my husband's foreign assignment. I had a rental and ran over a huge chunk of tire in the middle of my lane with no way to avoid. It did $1500 damage to the front underside of the Toyota Camry. Head office denied it, saying we weren't covered. Local office lady had made a mistake. Because we were based out of Texas, you must own a vehicle, even if it doesn't run. We protested and local office ate the $1500. Thankfully, I nor anyone else was injured or killed in the car!!
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