Allstate Insurance Review & Ratings (2023)

This Allstate Insurance Review will cover Allstate Insurance ratings by real users for overall satisfaction and claims, cost, billing, and service satisfaction. The Allstate Insurance A.M. Best rating is A+, and the Allstate Insurance S&P Rating is AA-. To compare insurance rates from the best companies in your area, enter your ZIP code below.

UPDATED: Jan 27, 2023Fact Checked

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Chris Tepedino is a feature writer that has written extensively about home, life, and car insurance for numerous websites. He has a college degree in communication from the University of Tennessee and has experience reporting, researching investigative pieces, and crafting detailed, data-driven features. His works have been featured on CB Blog Nation, Flow Words, Healing Law, WIBW Kansas, and C...

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Written by Chris Tepedino
Insurance Feature Writer Chris Tepedino

Laura Walker graduated college with a BS in Criminal Justice with a minor in Political Science. She married her husband and began working in the family insurance business in 2005. She became a licensed agent and wrote P&C business focusing on personal lines insurance for 10 years. Laura serviced existing business and wrote new business. She now uses her insurance background to help educate...

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Reviewed by Laura Walker
Former Licensed Agent Laura Walker

UPDATED: Jan 27, 2023

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Company Details
Address: 3075 Sanders Road Suite G2H
City: Northbrook
State: IL
ZIP Code: 60062
Phone Number: (847) 402-5000
Fax: (847) 402-9116
AM Best Rating: A+
S&P Global Ratings: AA-
Moody's Rating: Aa3
Fitch Rating: A+

Allstate is the largest public lines insurance company in the United States and the second largest underwriter in the world. They are the largest publicly held insurance company in the country, and are represented by more than 14,000 dedicated agents, as well as policies distributed through independent agents, banks and other institutions. Approximately 60% of all policies written through Allstate are auto insurance policies.

Allstate is one of the biggest and most well-known car insurance providers in the United States. They offer a wide range of products and services, competitive pricing, and discounts for safe driving. In this article, we’ll take a deep dive into the company’s history, mission, and main products and services, as well as take a look at customer reviews to get a sense of what people like and dislike about the company.

Highlights:

  • Allstate is one of the largest car insurance providers in the United States
  • They offer a wide range of products and services, including liability, collision, and comprehensive coverage
  • Allstate offers discounts for safe driving and multiple policyholders

Overview of Allstate Insurance

Allstate Insurance is a reputable and well-established insurance company that offers a wide range of insurance products and services to customers across the United States. Founded in 1931, Allstate has a long history of providing customers with reliable and affordable insurance coverage. The company has a mission to provide customers with the protection they need to live confidently.

With a wide range of products and services, Allstate is able to meet the insurance needs of individuals, families, and businesses. From car insurance and home insurance to life insurance and business insurance, Allstate has something for everyone. The company’s range of services extends to the online space, making it easy for customers to access information and manage their insurance policies online.

Allstate is known for its competitive rates and flexible coverage options. They also offer a variety of discounts and rewards programs to help customers save money on their insurance. Customers can also take advantage of the company’s helpful and knowledgeable agents, who are available to answer questions and assist with policy management.

Overall, Allstate is a well-respected insurance provider that offers a wide range of products and services to meet the needs of customers across the United States. Whether you’re looking for car insurance, home insurance, or any other type of insurance, Allstate has you covered.

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Allstate Insurance History and Mission

Allstate Insurance has a long and storied history dating back to its founding in 1931. The company was started by Sears, Roebuck and Co. as a way to provide auto insurance to its customers. At the time, it was one of the first companies to offer auto insurance directly to consumers.

Throughout the years, Allstate has continued to expand its offerings to include a wide range of insurance products and services for individuals, families, and businesses. The company has grown to become one of the largest insurance providers in the United States, with millions of customers across the country.

Allstate’s mission is to provide customers with the protection they need to live confidently. They do this by offering a wide range of insurance products and services that meet the unique needs of each customer. The company’s focus on customer service and reliability has helped to establish it as a trusted and respected insurance provider.

The company also has a strong commitment to the communities it serves. Allstate has a variety of programs and initiatives that focus on safety and community building. They also have a volunteer program where employees can volunteer in the community to make a difference.

In recent years, Allstate has also been recognized as a leader in sustainability and environmental responsibility. They have been recognized by organizations such as the Environmental Defense Fund and the Carbon Disclosure Project for their efforts to reduce their environmental impact and promote sustainability.

Overall, Allstate Insurance has a long history of providing reliable and affordable insurance products and services to customers across the United States. The company’s mission to provide customers with the protection they need to live confidently, and its commitment to community and sustainability, make it a respected insurance provider.

Allstate offers car insurance in all 50 states.

Allstate Insurance Products and Services

Allstate Car Insurance offers a wide range of products and services to protect customers from potential financial losses due to car accidents and other incidents. Some of the main products and services offered by Allstate include:

  • Liability coverage: This is the most basic type of car insurance and is required by law in most states. It covers the cost of any damage or injuries that you may cause to another person or their property in an accident.
  • Collision coverage: This type of insurance covers the cost of repairs or replacement of your own vehicle if you are involved in an accident. It also covers the cost of repairs or replacement if your car is damaged by an act of nature, such as a tree falling on it.
  • Comprehensive coverage: This type of insurance covers the cost of repairs or replacement of your car if it is stolen or damaged by something other than an accident, such as vandalism or a natural disaster.
  • Roadside assistance: This service provides help if your car breaks down or you need a jump start, tire change, or help with a lockout.
  • Rental car reimbursement: This coverage covers the cost of a rental car if your car is being repaired due to damage covered by your insurance policy.
  • New car replacement coverage: If your car is totaled and you are the original owner, this coverage will replace your car with a new one of the same make and model.
  • Bundling: Allstate also offers the ability to bundle your car insurance with other types of insurance, such as homeowners or renters insurance, to get additional discounts.

These are some of the main products and services offered by Allstate Car Insurance, but they may vary depending on your location and specific policy. To get more detailed information on the products and services offered by Allstate Car Insurance, you can visit their website or contact an agent.

Cost of Allstate Insurance Services

The cost of services for Allstate Car Insurance varies depending on a number of factors, including the type of coverage you choose, the state where you live, and your driving record. Some of the main factors that can affect the cost of your car insurance through Allstate include:

  • Type of coverage: The cost of liability coverage is generally lower than the cost of collision or comprehensive coverage. The more coverage you have, the higher your premium will be.
  • State: Car insurance rates can vary depending on the state you live in. Some states have higher rates of accidents and crime, which can affect the cost of insurance.
  • Driving record: If you have a history of accidents or traffic violations, your insurance rates will likely be higher.
  • Vehicle: The cost of insurance can also vary depending on the make and model of your vehicle. Luxury cars, sports cars, and cars with high horsepower tend to be more expensive to insure than more basic vehicles.

On average, the cost of car insurance through Allstate is in line with other major insurance providers. However, the best way to get an accurate estimate of what your car insurance through Allstate would cost is to get a quote from the company. You can do this by visiting their website or by contacting an agent. They will consider all the factors mentioned above and give you a personalized quote, which you can compare with other insurance providers.

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Discounts Available Through Allstate Insurance

Allstate Car Insurance offers a variety of discounts that can help lower the cost of your car insurance. Some of the discounts available include:

  • Safe driver discount: This discount is available for drivers who have a clean driving record and have not been in an accident or received a traffic violation in a certain period of time.
  • Multiple policy discount: If you bundle your car insurance with other types of insurance, such as homeowners or renters insurance, you may be eligible for a discount on your car insurance premium.
  • Good student discount: Full-time students under 25 who maintain a “B” average or better may qualify for a discount on their car insurance.
  • Early signing discount: Sign up for a policy before your current one expires and you may qualify for a discount.
  • Drivewise: This is a program that allows customers to earn discounts by monitoring their driving habits with a mobile app.
  • 55 and retired: If you are 55 or older and retired, you may qualify for a discount on your car insurance.
  • Homeowner’s discount: If you own your home, you may qualify for a discount on your car insurance.

These are some of the discounts that are commonly offered by Allstate Car Insurance, but availability and terms may vary depending on your location and specific policy. To learn more about the discounts that are available to you and how to qualify for them, you can visit Allstate’s website or contact an agent.

Allstate Insurance Customer Reviews

Allstate has a mix of positive and negative reviews. Many customers praise the company for its wide range of products

Some customers report positive experiences with the company, praising its competitive rates, convenient online services and helpful agents. Others have had negative experiences, with common complaints about poor customer service, slow claim processing and high rates.

On consumer review websites, Allstate generally receives average ratings. The company’s customer service is frequently mentioned as a strength, with many praising the company’s helpful and responsive agents. However, many customers also report dissatisfaction with the company’s rates, which they consider to be higher than those of other insurance providers.

Customers also report that the company has a good reputation for handling claims efficiently and fairly. However, some customers have reported that the claims process can be slow and that the company is not always transparent about how it calculates settlements.

Overall, while Allstate Car Insurance has some satisfied customers, it also has a significant number of unsatisfied customers. It is important to note that customer reviews are subjective and may not be representative of everyone’s experience. It’s always a good idea to do your own research and compare quotes before making a decision on your car insurance.

Roundup: Allstate Insurance

Allstate Insurance is a well-established and reputable insurance provider that has been in business for over 90 years. The company offers a wide range of insurance products and services, including car insurance, home insurance, life insurance, and business insurance. This means they can meet the needs of a variety of customers.

Additionally, they have a strong commitment to customer service and offer flexible coverage options, competitive rates and various discounts and rewards programs. While the company has some areas for improvement, such as the claims process and customer service, overall Allstate is a solid choice for car insurance.

However, as with any company, it’s important to do your own research and read reviews from other customers to see if Allstate Insurance is the right fit for you. It’s also important to compare quotes from multiple insurance providers to ensure you are getting the best deal for your specific needs.

Reviews
for Allstate

4.00 (11,410 reviews)
0.5
October 17, 2022

Valencia Harris

ALLSTATE INSURANCE

PLEASE DO NOT SUBJECT YOURSELF TO THIS HORRIFIC EXPERIENCE. I wish I had come to this site before made the HUGE mistake of switching my auto insurance and bundling it with Allstate. They were fine as my homeowner\'s plan. I switched my auto coverage in August trying to reduce my auto insurance due to the increase with my previous plan to save money. I paid my policy in full, was mistake #1, In October my Allstate coverage increased by 89.00, I ...
PLEASE DO NOT SUBJECT YOURSELF TO THIS HORRIFIC EXPERIENCE. I wish I had come to this site before made the HUGE mistake of switching my auto insurance and bundling it with Allstate. They were fine as my homeowner\'s plan. I switched my auto coverage in August trying to reduce my auto insurance due to the increase with my previous plan to save money. I paid my policy in full, was mistake #1, In October my Allstate coverage increased by 89.00, I called to get an explanation, to call this a customer service department would be a LIE! There was NO customer services at all, in fact speaking with Juan and Pat was like speaking with a child who had yet to learn how to comprehend, think or articulate. They simply read the document I had in hand to me as if I couldn\'t read even though I told them I have it, but it doesn\'t give an explanation of why the increase took place. The only response I received from either of them was insults Pat told me I could cancel my coverage as if she didn\'t care, Juan told me nothing. I am so disheartened cause I will need to start looking for other coverage and it seems like the staff these establishments are hiring are inept and inadequate they aren\'t able to function. They won\'t let you speak with a supervisor, one rattled paper in the phone to get me off of the phone. They ar enasty and purposely unhelpful, I wrote Allstste on line and never received a response from their customer service.
1
June 4, 2022

Keith_G__

As Discriminatory As You Can Possibly Get

My wife worked at one of Allstate's satellite offices. I proposed to her over the weekend. On Monday, her boss fired her after showing her ring off to a coworker. He took her into his office and explained she was being fired because he "believed in the Bible." My wife and I called Allstate HR at the corporate office and told them what had happened and they told us that because my wife worked at a satellite office, which were owned and run by indi...
My wife worked at one of Allstate's satellite offices. I proposed to her over the weekend. On Monday, her boss fired her after showing her ring off to a coworker. He took her into his office and explained she was being fired because he "believed in the Bible." My wife and I called Allstate HR at the corporate office and told them what had happened and they told us that because my wife worked at a satellite office, which were owned and run by individual people, those satellite offices could be run however they wanted and none of AllStates corporate protections applied. They basically said 'too bad so sad.' A little while later, before we'd had a chance to switch insurance companies yet (a long and tedious process) I got into a car accident. The other driver ran a red light, hitting me and I was sent to the hospital. I'm a transgender man and was literally about to change my legal name within a few days. I called Allstate to file the claim and asked that they use my new legal name. They said they couldn't because it wouldn't be official for a few days. I said 'fine, I'll call back in a few days." They then threatened me and told me if I didn't file "RIGHT NOW" they wouldn't take care of my claim. I was then forced to give my statement while being deadnamed and misgendered the entire time. Believe it or not this story it gets worse. So months go by. MONTHS. The insurance that was paying for a rental car runs out. I still have no reimebursment so I cannot buy a new car (mine was totaled.) I'm bein harassed by the bank over my car note, which obviously I wasn't paying since my car was totaled and Allstate was SUPPOSED to reimburse me for nearly everything. I had excellent coverage and excellent credit. I'm in constant contact with them. E-mails, phone calls, more e-mail, more phone calls. Every. Single. Day. And they will not give me the money. Excuse after excuse, and I'm deadnamed and misgendered every single time. Even though now my legal name has changed, they insisted on putting my dead name and wrong gender on the original report. So now people are VERY confused when they talk to me, hearing my deep masculine voice and seeing my pretty feminine name on paper. THANKS ALLSTATE! I was humiliated, endlessly, every day for over NINE MONTHS. Meanwhile, my wife is driving me to and from work because the insurance covering the rental car ran out months ago. My credit is being destroyed because I have no insurance money to buy a new car or pay the bank for the old car fee with, and I'm still recovering physically from the crash. I end up getting a lawyer and I told them "give me my money you've owed me for over 9 months now by tomorrow or I'm suing you." Magically, the next day, all the money was released. Allstate put me through a [REDACTED WORD] I cannot describe properly on this complaint. I never imagined in all my life how much hardship and hurt an insurance company could truly cause. Stay away. Far FAR away.
1
February 15, 2022

brenda_trammell

RUDE CUSTOMER SERVICE AND SCAMMERS!!!

worse insurance EVER !!! STAY AWAY !!!and i have had a few RUDE CUSTOMER SERVICE AND SCAMMERS MY PAYMENT FOR THE MONTH WAS A 100.00 MORE AND 1ST CS PERSON TRY TO TELL ME OVER SOME PAPER WORK THAT I GOT AND DIDNT SIGN, NEVER HAPPEN!! AND THE STUPID LADY I TALK TO NEXT TOLD ME IT WENT UP FOR TALKING IT OFF OF AUTO PAY WTH [REDACTED]
1
February 11, 2022

Akiraw1_

The worst insurance ever

Absolutely the worst insurance company ever complete liars scammers and they charge a ridiculous price….Liberty mutual is the best route if you ask me
1
January 6, 2022

pirish101

Way overpriced! Will scam you if you cancel!

After shopping around I found a policy that was 1/3 the cost (Literally 1/3 the cost) and cancelled. After canceling I was charged 30% of the yearly fee after only having insurance for 13 days. Total scam hidden in the fine print.
1
January 2, 2022

Carolyn0022

Untrained and Ignorant CS Team and Managers

All the customer service reps and their managers are ignorant. They will have me scenarios on how they are not liable for the damages. I called many times and talked with many people there. All are stupid and unhelpful!! Stay away
1
December 17, 2021

Allstate_Sucks_in_CA

Allstate SUCKS

Horrible experience! I've been with Allstate 18 years, time to change companies, they suck. Filed an auto claim 5 months ago, car has yet to be repaired. Allstate has provided every excuse from repair shop isn't listed as preferred supplier, even though Allstate provided me with the shop contacts to billing issues with subcontractors with the shop. Now I'm told the estimate that was done 2 months ago wasn't done correctly and another adjuster has...
Horrible experience! I've been with Allstate 18 years, time to change companies, they suck. Filed an auto claim 5 months ago, car has yet to be repaired. Allstate has provided every excuse from repair shop isn't listed as preferred supplier, even though Allstate provided me with the shop contacts to billing issues with subcontractors with the shop. Now I'm told the estimate that was done 2 months ago wasn't done correctly and another adjuster has to look at it. Funny, Allstate knows how to cash my check every month. Too many insurance companies out there to pay for crap experiences like this, go someplace else.
3
August 9, 2021

Shaytys50_

Unprofessional Agent

My experience with the agent that handled my uninsured Motorist bodily injury claim. The Agent was very rude, she was very unprofessional, I was in a bad accident on 4-22-2021, I wasn’t the cause of the accident. Someone hit me while I was sitting at a red light. Hit me from the back. And the driver drove off, so I reported the accident to My!!! Insurance Company!!! Allstate! I been A Customer of Allstate for over 8 years! And the way I was t...
My experience with the agent that handled my uninsured Motorist bodily injury claim. The Agent was very rude, she was very unprofessional, I was in a bad accident on 4-22-2021, I wasn’t the cause of the accident. Someone hit me while I was sitting at a red light. Hit me from the back. And the driver drove off, so I reported the accident to My!!! Insurance Company!!! Allstate! I been A Customer of Allstate for over 8 years! And the way I was treated by the one Agent! She has know customer service skills. Her name is [REDACTED NAME].
2
July 6, 2021

rickcf

Need to watch them and Drivewise is a scam.

In my experience Drivewise is a scam and the tech I spoke to a few weeks ago said it was broke but I 'should not uninstall it.'. It was ok years ago then they changed the programming that suddenly created false driving events on all 3 of my vehicles. Every trip, even driving my farm truck on my property started giving hard braking events. Then they remove the ability to get rid of those false reports on their website. So I had to use the pho...
In my experience Drivewise is a scam and the tech I spoke to a few weeks ago said it was broke but I 'should not uninstall it.'. It was ok years ago then they changed the programming that suddenly created false driving events on all 3 of my vehicles. Every trip, even driving my farm truck on my property started giving hard braking events. Then they remove the ability to get rid of those false reports on their website. So I had to use the phone app. But in the past year+ the phone app now hangs and crashes so you can't even do anything with it, worthless. My drivewise 'rewards' is very low if anything at all and our car rates are going up. We will be looking at other insurance again. We had allstate 15 years ago and dropped them because they raised the rates slowly over the competition and I will check to see if they are doing it again.
1
July 2, 2021

FedUpandInformed

Bizarre "Corporate/Underwriter Policies"

About two years ago we had Allstate try to auto add someone to our automobile policy. This was someone we didn't even know, and despite whatever Texas database they pulled the information from this individual did not live with us. Allstate put the burden of proof and getting it so this person would not be added on us, which is ridiculous. The hoops we had to jump through were insane, and at a very difficult time for our family. It is bad, mon...
About two years ago we had Allstate try to auto add someone to our automobile policy. This was someone we didn't even know, and despite whatever Texas database they pulled the information from this individual did not live with us. Allstate put the burden of proof and getting it so this person would not be added on us, which is ridiculous. The hoops we had to jump through were insane, and at a very difficult time for our family. It is bad, money grabbing corporate policies that were cited that were used to attempt to justify this. Who I have on my insurance and who I am paying for or not paying for is my business and my business alone, not Allstate's. Now, today, I receive an email notification that Allstate was going to add my 16 year old child to my insurance. A child that has a learner's permit and not a actual provisional or regular license. I call up the number I was given and some dubious line that smacked of "corporate policy" and underwriters policy was fed to me. They claimed that in the state of Texas, after 6 months of having a Learner's License that Texas considered them licensed, which is utter nonsense. No to mention the fact that this was suddenly dumped on us not six months later, but a couple months away from it being TWO YEARS since she got her Learner's License. This on top of the fact that before she received her Learner's License I spoke to Allstate representatives on what their policy was and was assured that as long as she had a Learner's License and was not an actual Licensed Driver that she was covered under our policy and did not need to be added in full since she couldn't drive on her own. Furthermore, Allstate has not updated their position on this policy online and I therefore find it highly suspect that our agent's office is doing this at this moment. If this is in fact not Allstate's position I would like to suggest they reign in their local agents because after these two issues, issues I have not had with any other insurance company we are now taking our business elsewhere. After having shopped around for additional quotes no other major insurance carrier that I spoke to has the requirement of fully adding our child, with her Learner's License to our insurance policy, and no misinformation concerning some fabricated "six month" limit. For the icing on the cake they could not forward any documentation to us concerning this supposed underwriting policy as it was something they didn't give out and was only for use "in house". Again, if this is not actually Allstate's position I want to make this company aware that some of their agents are pushing these underhanded practices and "corporate policies", perhaps for a chance to increase premiums. Her full addition would have nearly doubled our auto insurance. If it was an attempted money grab it has most certainly backfired as we are now leaving Allstate, will never return to Allstate, and will warn our friends and family, especially those that are facing new learning drivers of our issues and problems with Allstate as a cautionary tale. We should have left with the first instance of over reach. I did not sign up to have a corporation dictate to me. Had the first not happened we would still be leaving because of the second instance. My word to any and all, when it comes to Allstate caveat emptor (buyer beware)!
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