Bear River Mutual Insurance Review & Ratings (2022)

Bear River Mutual has been serving the residents of Utah with insurance products ranging from car insurance to homeowners and renters. The company has cheaper insurance rates but more customer complaints. With an A- from both the BBB and A.M. Best, it's a great option for drivers with an excellent driving history.

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Chris Tepedino is a feature writer that has written extensively about home, life, and car insurance for numerous websites. He has a college degree in communication from the University of Tennessee and has experience reporting, researching investigative pieces, and crafting detailed, data-driven features. His works have been featured on CB Blog Nation, Flow Words, Healing Law, WIBW Kansas, and C...

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Written by Chris Tepedino
Insurance Feature Writer Chris Tepedino

Laura Walker graduated college with a BS in Criminal Justice with a minor in Political Science. She married her husband and began working in the family insurance business in 2005. She became a licensed agent and wrote P&C business focusing on personal lines insurance for 10 years. Laura serviced existing business and wrote new business. She now uses her insurance background to help educate...

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Reviewed by Laura Walker
Former Licensed Agent Laura Walker

UPDATED: Jun 28, 2022

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The Rundown

  • Bear River Mutual offers car, homeowners, dwelling, rental, and umbrella insurance to residents of Utah
  • Rates tend to be cheaper, but Bear River Mutual only writes policies for drivers with excellent driving histories
  • Reviews tend to be split, with some customers saying they will stick with Bear River Mutual for life and others saying the company is terrible

Headquartered in Murray, Bear River Mutual Insurance has served Utah residents since 1909 and is one of the state’s oldest sources of local insurance.

As a mutual company, policyholders own the company and can usually expect lower rates compared to other insurers. Despite the affordability, Bear River is plagued by unfavorable customer reviews.

It can also be difficult to get car insurance through Bear River since the company only take on clients with exceptional driving histories. While this excludes many potential customers, it keeps the price of insurance down.

If you want to buy Bear River Mutual insurance, exploring your options will get you the best rates and save you money. Enter your ZIP code into our free tool to see what quotes might look like for you.

Bear River Mutual Insurance Products

The main product that Bear River Mutual company sells is car insurance, but it also writes policies for other types of insurance.

For car insurance, Bear River Mutual offers relatively standard options:

  • Liability – Liability covers damage you cause to other people or vehicles in an accident that you are at fault for. Every state except New Hampshire has a minimum liability coverage amount to drive legally.
  • Collision – This coverage protects your car against damage caused by accidents with other vehicles.
  • Comprehensive – This covers the cost of damage from other sources outside of collisions, like theft, vandalism, weather, animal collisions, or falling objects.
  • Uninsured/underinsured motorist – If someone with inadequate insurance hits you, this will cover the cost of your repairs.
  • Personal injury protection – This helps with the cost of your medical bills and lost wages if you’re injured in an accident.
  • Rental car insurance – When your car needs repairs, this covers the cost of your rental until your vehicle is fixed.
  • Roadside assistance – If you ever find yourself stranded on the side of the road, this helps cover the cost of things like a tow truck, gas delivery, and lockouts.

Both roadside assistance and rental car reimbursements are optional add-ons you can purchase for your standard policy.

Other Types of Insurance from Bear River Mutual

You can get most of your insurance needs met through Bear River Mutual. As far as selection goes, the list is standard compared to its competitors:

  • Umbrella – Umbrella is a great option to protect you from lawsuits involving your assets. Typically, umbrella insurance helps cover legal costs if someone is injured in your home and they sue. Bear River Mutual sells policies with either $1 or $2 million limits.
  • Home or condo – Because Bear River Mutual only sells in Utah, it doesn’t offer special coverage for extreme weather like hurricanes, tornadoes, or other natural disasters. This helps keep the cost of homeowners insurance down.
  • Renters – Renters insurance is an excellent (and sometimes required) option for people who rent their homes. This coverage protects your personal belongings in case the building you rent is damaged.
  • Dwelling – While similar to home insurance, dwelling is meant for people with rental properties. Bear River Mutual can cover rental homes, apartment buildings, duplexes, and fourplexes.

Bear River Mutual also offers special policies for motor homes, RVs, and trailers.

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Bear River Mutual Ratings

As with most smaller companies, Bear River Mutual doesn’t stand up to the major insurance companies in America. If you want the best possible professional ratings, it might be best to look elsewhere.

The Better Business Bureau grants Bear River Mutual an A- and it has one out of five stars for the few reviews on the site.

A.M. Best has recently downgraded Bear River Mutual’s financial strength rating to an A-. According to A.M. Best, turning a profit has been a struggle for Bear River since 2015.

In general, customers tend to either love or hate the company. Some customers stay for life, citing a strong sense of family. Others are less pleased with Bear River Mutual’s customer service.

The claims process tends to be the source of most complaints. This includes customer confusion about proceeding with their claim, rude assessor interactions, and policies being dropped without notice after a customer’s first claim.

On the positive side, customers like QuickPay, Bear River Mutual’s online portal. QuickPay makes paying your bill convenient and straightforward. Additionally, you can use your Bear River insurance login to access your policy and start the claims process.

How much are Bear River Mutual Rates?

Unlike most mutual companies, Bear River has kept its traditional business approach. Policyholders pay into a pool from which claims are paid. This is why Bear River Mutual only insures people with excellent driving records.

As a small company, Bear River Mutual quotes are hard to estimate without starting the online process. However, customers agree that insurance with this company is about 15% cheaper than with other companies.

Additionally, Bear River Mutual offers discounts to help lower the cost of your insurance even further:

  • Multi-car – You might qualify for this discount if you insure multiple vehicles through Bear River Mutual. The cars can belong to you or to anyone in your household.
  • Higher deductible – One of the pros of Bear River Mutual is that you can choose your deductible. If you choose a $1,000 or higher deductible, you’ll receive additional savings.
  • Bundling – Since Bear River Mutual offers multiple types of insurances, you can get a discount if you buy two or more policies.
  • Safe Driving – Bear River Mutual considers the last three to seven years of your driving record. If you have no incidents, you can receive this discount. Utah keeps DUIs on your record for 10 years, however, which would make you ineligible.
  • Bear Care Direct Repair (DRP) – If you need car repairs and take your car to a mechanic who participates in the DRP, you’ll get extra savings. As an added benefit, Bear River Mutual guarantees the work done by these repair shops.

Bear River Mutual says that additional discounts are available, but you’ll need to speak with an agent to find out what they are. If you decide that this company is the right one for you, your agent will help you get every discount possible.

Get Affordable Insurance with Bear River Mutual

If you live in Utah and you have a clean driving record, Bear River Insurance might be the best option for you. With a reputation for committing to its traditions and low insurance rates, Bear River Mutual has many customers that stay for life.

If you’re looking for affordable Bear River Mutual quotes, you should consider comparing them to other companies. If you’re ready to see what quotes might look like for you, enter your ZIP code into our free tool today.

Reviews
for Bear River Mutual Insurance Company

4.11 (57 reviews)
1
December 14, 2020

Ian501

The insurance who stole Christmas 2020

This is going to sound like another angry guy on the internet and probably go unnoticed but these guys are crooks. We had auto insurance with them and set up monthly payments. Everything was great until they forgot to take the deposit. No big deal, things happen. Then we got a letter saying we were set up for tri payments (meaning not monthly, just 3 lump sums). So we called and they said it was fixed. Fast forward to 3 weeks before Christmas a...
This is going to sound like another angry guy on the internet and probably go unnoticed but these guys are crooks. We had auto insurance with them and set up monthly payments. Everything was great until they forgot to take the deposit. No big deal, things happen. Then we got a letter saying we were set up for tri payments (meaning not monthly, just 3 lump sums). So we called and they said it was fixed. Fast forward to 3 weeks before Christmas and suddenly my checking account is in the negative... by a LOT. Which is unsettling because my wife and I are quite responsible about not running out of money but having just moved and well it being the luck of our year Covid 2020, we didn't have a savings built up again yet. So I moved any remaining money we had to make sure we weren't in the negative and contacted them immediately expecting to get some form of results. I was told a check could be sent in the mail 14 from that time. I have other bills to pay, food to put on the table and having just lost my whole last 2 paychecks I didn't forsee the next one providing food either. I got in contact with every living being that I could through them but all I got was, "I'm sorry it's just our system." Not something you tell a customer by the way because a system error started with a person error. As if that weren't enough they said, "we never took out your deposit so we are going to do that now for an estimated 240$." WHAT!?! So Im not only apparently made of money but am just supposed to be okay with that? Needless to say it is now Monday December 14th, after running on a goose chase, I have no gas money, no food money and other bills are still hitting the now again negative account and I just got a call from your friendly local Bear River. After working out that I could pick up a refund check this morning at 9:30 I get a call at 8:30 saying "due to weekend crew we don't have your check yet." So again the blame goes somewhere else and I am left without food, a way to pay my bills and now Christmas is ruined. I have work at 2 and now walk because I saved the last bit of gas to make the 30min trip out to their office to pick up this check. This has been [REDACTED WORD] and I have never dealt with such dishonesty or immortality when it comes to stepping on the little guy who is just trying to get back up from the year 2020 and have even a semblance of a small Christmas for his family. DO NOT USE BEAR RIVER. These are not freak accidents, they will happen again and next time it could be you. So pay attention, they will lie to your face and put everything off till its too late. Thanks Bear River, for making my family starve and stress over your negligence and mistakes. I will never forget this.
4
May 3, 2020

hayter

to high for 2

they have been great but I do think that there auto insurance for 2 people is high. I know when we first started with them that our insurance prices was great but once we hit our 1 year mark our price went up and we still don't know why
1
January 23, 2020

Doug911

BAD FAITH, HUGE MISTAKE!!!!

OH BOY where should I start!!! My wife and I signed up with bear river 13 years ago and have paid them every month, never late. On September 6, 2019 my vehicle was stolen from my apartment complex, I filed a police report the next day and also filed my claim with Bear River. My homeowners insurance was great to work with but Bear River Mutual refuses to except responsibility for the vehicle that was found upside down in a river one month after i...
OH BOY where should I start!!! My wife and I signed up with bear river 13 years ago and have paid them every month, never late. On September 6, 2019 my vehicle was stolen from my apartment complex, I filed a police report the next day and also filed my claim with Bear River. My homeowners insurance was great to work with but Bear River Mutual refuses to except responsibility for the vehicle that was found upside down in a river one month after it was stolen and I am still making my truck payments 5 months later and also have been paying for a vehicle rental for 5 months now and have wasted approximately $10,000. The insurance adjuster has been extremely unremorseful has hung up on me during mid conversation, unapologetic, unempathetic and a total jerk during the process they have been investigating the situation and have exhausted every time frame for every aspect of the process. They have treated me like a total criminal throughout their entire investigation I would definitely look elsewhere for insurance, they are crooks. They are happy to send you an envelope to put money in but God for bid something out of the ordinary happens to your vehicle .25 stars. To tell you the truth I hope they deny my claim so I can sue the heck out of them for bad faith and breach of contract.
5
December 17, 2019

Jimmer32

Helpful

He’s been awesome to work with. Very helpful with all our needs. Easy to get a hold of too, which makes everything go smoothly.
4
August 18, 2019

Kelly21

Bear River is the cheapest

It’s been good, best rates O have been able to find. They have been increasing my premium every yearly renewal, & I haven’t had any violations or claims.
5
June 11, 2019

cristianac

Bear River is LIFE !

Bear River is an amazing company to work with ! They take time to listen to your concerns and answer questions, and you cant beat their rates !
3
May 18, 2019

youngndumb

The Silent Treatment

Bear River was alright, until they started putting me on hold and never getting back to my call. When I got in my last accident, there was an issue with payment, so I got on the line with their help center multiple times. Each time I was put on hold, and never got back to.
1
April 15, 2019

Timp13

Bear River Mutual = Insuracare (not a good thing)

Very poor experience. If you've seen Mr. Incredible's experience working for InsuraCare, you know what I've experienced. Bear River ignored and delayed a claim I was involved with in which their client was cited. They placed me on hold for extended periods, never returned voicemails, committed to return my call same day and never did, represented that they would escalate my issue and never did, etc. But they did send me a handwritten note thankin...
Very poor experience. If you've seen Mr. Incredible's experience working for InsuraCare, you know what I've experienced. Bear River ignored and delayed a claim I was involved with in which their client was cited. They placed me on hold for extended periods, never returned voicemails, committed to return my call same day and never did, represented that they would escalate my issue and never did, etc. But they did send me a handwritten note thanking me for my call ... bizarre! Ignore, delay, deny - that appears to be their modus operandi when they realize they are on the hook for a claim payment. Meanwhile, my car is totalled and I have no advocacy or recourse short of engaging an attorney. Avoid them like you would Insuracare!
4
December 31, 2018

zigwriter2

Saving money....

I haven't had a claim with this company, but they have saved me so much money over the past year. I have been treated very respectful and am happy so far.
5
December 30, 2018

OlenaY

Insurance

They are great! Any questions I have - they have an answer. Very friendly. Very helpful. My daughter also has insurance with them and I recommended to my friends.
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