Preferred Mutual

This Preferred Mutual review will cover Preferred Mutual ratings by real users for overall satisfaction and claims, cost, billing, and service satisfaction. The Preferred Mutual A.M. Best rating is A. To compare insurance rates from the best companies in your locale, enter your ZIP code below.

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Chris Tepedino is a feature writer that has written extensively about home, life, and car insurance for numerous websites. He has a college degree in communication from the University of Tennessee and has experience reporting, researching investigative pieces, and crafting detailed, data-driven features. His works have been featured on CB Blog Nation, Flow Words, Healing Law, WIBW Kansas, and C...

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Written by Chris Tepedino
Insurance Feature Writer Chris Tepedino

Laura Walker graduated college with a BS in Criminal Justice with a minor in Political Science. She married her husband and began working in the family insurance business in 2005. She became a licensed agent and wrote P&C business focusing on personal lines insurance for 10 years. Laura serviced existing business and wrote new business. She now uses her insurance background to help educate...

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Reviewed by Laura Walker
Former Licensed Agent Laura Walker

UPDATED: Jul 22, 2015

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Company Details
Address: One Preferred Way
City: New Berlin
State: NY
ZIP Code: 13411
Phone Number: (800) 333-7642
Fax: (607) 847-8046
AM Best Rating: A

Reviews
for Preferred Mutual Insurance Company

4.09 (39 reviews)
1
April 13, 2020

crazedkim

Terrible Business Practices

In the last 1.5 years I have had three experiences where deer have hit the side of my car. I live in the Adirondacks and they run out of nowhere on suicide runs. I always believed that deer were no fault accidents. Well, not with this company. We have had both auto and homeowner insurance with Preferred Mutual for over 17 years. We have submitted no claims since at least 2009. We pay over $6,500 a year for our insurance which totals over $6...
In the last 1.5 years I have had three experiences where deer have hit the side of my car. I live in the Adirondacks and they run out of nowhere on suicide runs. I always believed that deer were no fault accidents. Well, not with this company. We have had both auto and homeowner insurance with Preferred Mutual for over 17 years. We have submitted no claims since at least 2009. We pay over $6,500 a year for our insurance which totals over $60,000 during the 17 years. Now, in the middle of a pandemic you issue a non-renewal on our auto policy. This was on purpose to hurt me. A non-renewal is like a death sentence and finding other replacement insurance is almost impossible. They could have just canceled us. This was intentional. When our agent reached out toPreferred Mutual they were told "too bad." The attitude of the underwriter was rude, condescending and dismissive. Seriously. Who does that? When other companies are lowering insurance premiums because people aren't driving in this pandemic, Preferred Mutual writes non-renewals and RAISES rates as evidenced by other Preferred Mutual insureds. Everyone has a negative story about this company. I have reached out to them on numerous occasions but they have yet to return my call.
5
November 19, 2018

starburst

auto insurance

i really like this insurance company because they always tell me that i am never late and they always sent me a remind messages bout when i need to pay it and email me when i pay it ,,but i really love it the insurance ..i always count on them...thank you from being a great insurance company...
5
October 11, 2018

Brhclear

Happy they didn’t drop me!

Have been with them for 5 years. Despite a costly claim and a minor one they didn’t drop me. Though I’m paying more I appreciate that I can stay with them.
5
September 13, 2018

cheeze82

Best Company

I have had a good experience with this company. They are very easy to work with. They really try and help you find the best deal out there for your style.
5
August 21, 2018

Julz

Excellence service

Excellent customer service, fast easy claims, good prices. Does allow driver discounts. Explains what coverage options mean.
5
July 27, 2018

lolaalexss

Good small town company

Great company. good customer service. would definitely recommend. very easy to get ahold of a real person on the phone.
5
July 19, 2018

pruss44

Great company

This company has very good service through their agents. Most problems can be rectified by a single telephone call. Compared to other insurers, their rates are very resonable.
5
July 15, 2018

ms7436208

Great car insurance!

This is a great auto insurance company. Great price. Great customer service. Recommended to everyone.
5
April 16, 2018

Susha77

Best of best

We had a very good experience with them and customer service was always helpful. They also have very affordable plan so I will definitely recommend them to try once.
5
March 7, 2018

ADaniel8

Love them

Love them. I’ve never had any issues and they always provide lowest prices. I’ve been with this insurance for over 10 years and plan to stay!
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