AAA Insurance Review & Ratings (2024)

AAA car insurance rates cost about $158 per month, putting them slightly above the national average. AAA insurance might not be the cheapest option in your area, but AAA membership comes with perks like roadside assistance. Despite higher prices, AAA boasts some of the best customer loyalty ratings.

UPDATED: May 17, 2024Fact Checked

Kristen Gryglik

Licensed Insurance Agent

Kristen is a licensed insurance agent working in the greater Boston area. She has over 20 years of experience counseling individuals and businesses on which insurance policies best fit their needs and budgets. She knows everyone has their own unique needs and circumstances, and she is passionate about counseling others on which policy is right for them. Licensed in Massachusetts, New Hampshire,...

Licensed Insurance Agent

Justin Wright

Licensed Insurance Agent

Justin Wright has been a licensed insurance broker for over 9 years. After graduating from Southeastern Seminary with a Masters in Philosophy, Justin started his career as a professor, teaching Philosophy and Ethics. Later, Justin obtained both his Property & Casualty license and his Life and Health license and began working for State Farm and Allstate. In 2020, Justin began working as an i...

Licensed Insurance Agent

UPDATED: May 17, 2024

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Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance company and cannot guarantee quotes from any single insurance company.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.

UPDATED: May 17, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance company and cannot guarantee quotes from any single insurance company.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: May 17, 2024Fact Checked
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American Automobile Association (AAA)

Average monthly rate for good drivers:

$86

A.M. Best rating:

A (Excellent)

Complaint level:

Med

Pros

  • Comprehensive coverage options, including roadside assistance.
  • Membership perks beyond insurance, such as travel planning and discounts.
  • Positive customer reviews regarding coverage flexibility.
  • Efficient and streamlined claims process with various filing options.
  • Feature-rich mobile app for convenient policy management.

Cons

  • Slightly higher insurance rates compared to the national average.
  • Some customer reviews mention issues with customer service.
  • Specific products and discounts may vary by location.
  • Membership requirement for purchasing insurance might be a drawback for some.

Final Verdict: Review of American Automobile Association (AAA)

AAA Insurance is a reputable and well-established car insurance company that offers a wide range of products and services to its members. The company’s mission is to provide its members with reliable and affordable car insurance, as well as a wide range of other services such as roadside assistance, travel planning, and car-buying advice.

AAA is more than just an insurance company, it is a membership-based organization that provides a variety of services to its members such as emergency roadside assistance, travel planning, and discounts on shopping, dining, and entertainment.

The company’s car insurance policies are flexible and customizable to fit their needs and their rates are competitive. AAA has a good reputation for its roadside assistance service, which is prompt and reliable.

What You Should Know About AAA

What You Should Know

  • AAA insurance rates are a bit higher than the national average
  • You need an AAA membership to purchase a policy
  • AAA car insurance reviews mention problems with customer service

AAA is best known for its roadside assistance plans, but it also offers reliable car insurance policies. You’ll need an AAA membership to purchase a car insurance policy, but it comes with unique perks most other companies don’t offer.

Although AAA car insurance rates aren’t the cheapest on the market, it does offer some of the best car insurance for towing and roadside assistance. Explore what AAA car insurance reviews have to say below to decide if it’s the right company for you. Then, compare rates with as many companies as possible to ensure you get the right coverage for your vehicle.

AAA Insurance History and Mission

AAA, or the American Automobile Association, was founded in 1902 by nine motor clubs to promote the interests of American motorists. The company’s mission is to provide its members with reliable and affordable car insurance, as well as a wide range of other services such as roadside assistance, travel planning, and car-buying advice.

AAA is also actively involved in advocating for policies and legislation that promote the interests of its members and the motoring public. The organization lobbies for better roads, safer driving laws, and other issues that affect motorists.

AAA Insurance Coverage Options

AAA offers a wide range of car insurance coverage options to its customers, including:

  • Liability coverage: This coverage is mandatory in most states and covers the costs of injuries or damage that you may cause to another person or their property while operating your vehicle.
  • Collision coverage: This coverage pays for repairs or replacement of your vehicle if it is damaged in an accident, regardless of who is at fault.
  • Comprehensive coverage: This coverage pays for damages to your vehicle that are caused by events other than collision, such as theft, vandalism, or natural disasters.
  • Roadside assistance: AAA offers roadside assistance services to its customers, including towing, battery jump-starts, fuel delivery, lockout services, and more.
  • Medical payments coverage: This coverage pays for medical expenses that you or your passengers may incur in the event of an accident.

In addition to these traditional car insurance products, AAA also offers several other services to its customers, such as:

  • Travel planning and booking services, including hotels, rental cars, and vacation packages.
  • Car buying advice, including new car reviews, pricing information, and vehicle history reports.
  • Discounts on shopping, dining, and entertainment.
  • Discounts on travel, including car rentals, flights, cruises, and vacation packages.

Read more: Best Business Insurance for Car Rental Services

The availability of these products and services may vary depending on your location, so it’s best to check with your local AAA office for more information.

Looking for AAA auto insurance agents near me? Explore AAA’s reputable coverage options, discounts, and efficient claims process to find the right policy for you.

Explore insightful reviews on AAA auto insurance, offering a comprehensive review of AAA’s auto insurance coverage and customer satisfaction. Delve into authentic reviews for AAA auto insurance to make an informed decision about your coverage needs.

States Where AAA Insurance Provides Coverage

The services offered by AAA vary by state, but car insurance is typically available through AAA’s affiliated insurance companies in most states across the United States.

However, the availability of specific products and discounts may vary by state. It’s best to check with your local AAA office or agent for specific information about the products and services that are available in your area, and if you’re eligible for car insurance with AAA.

Alternatively, you can also visit AAA’s website and use the “find your local club” feature to know if the insurance services are available in your state.

AAA Auto Insurance offers comprehensive coverage options for drivers in Arkansas, New York, South Dakota, and beyond. With AAA auto insurance Arkansas, policyholders can enjoy peace of mind knowing their vehicles are protected against various risks on the road. Similarly, AAA auto insurance NY provides tailored coverage options to meet the unique needs of drivers in the Empire State. Whether you’re cruising through the streets of Little Rock, New York City, or Sioux Falls, AAA has you covered with reliable auto insurance solutions.

AAA auto insurance South Dakota is designed to safeguard drivers and their vehicles against unexpected events, ensuring financial protection and support when it’s needed most. When it comes to AAA reviews auto insurance, customers consistently praise the company for its competitive rates, excellent customer service, and efficient claims processing. With AAA, drivers can drive with confidence, knowing they have a trusted insurance partner by their side.

Navigate Your Coverage

Looking for a trusted AAA insurance broker to navigate your coverage options and provide peace of mind? With competitive AAA insurance cost per month and convenient AAA insurance cards, you can drive with confidence knowing you’re protected by a reliable insurer.

Discover why AAA membership reviews rave about its comprehensive offerings, from pet insurance to renters insurance. Plus, easily obtain your AAA proof of insurance while exploring competitive AAA renters insurance cost options.

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AAA Insurance Rates Breakdown

The cost of AAA car insurance will vary depending on several factors, including the following:

  • Location: Car insurance rates can vary greatly depending on where you live. Urban areas typically have higher rates than rural areas due to higher traffic and accident rates.
  • Driving history: Drivers with a clean driving record will generally pay less for car insurance than those with multiple accidents or moving violations.
  • Age and gender: Young drivers and males tend to pay more for car insurance than older drivers and females, as they are considered to be higher-risk drivers. This emphasizes the significance of researching options for the best car insurance for young adults.
  • Type of vehicle: The make, model, and value of your vehicle will also affect your car insurance rates. Sports cars and luxury vehicles will generally have higher rates than more common, less expensive vehicles.
  • Coverage level: The level of coverage you choose will also affect your car insurance rates. Basic liability coverage will be less expensive than comprehensive coverage that includes collision and other additional coverage.
  • Discounts: As mentioned before, AAA offers a wide range of discounts, such as good driver discounts, multiple policy discounts, and safe driver discounts, that can help you save on your car insurance premium.

Without knowing specific details about you such as your location, driving history, type of vehicle, and coverage level, it’s impossible to give an accurate estimate of how much your car insurance will cost with AAA. It’s recommended that you get a quote from the company directly or through an agent to get an accurate estimate of your car insurance premium.

AAA Insurance Company Rating

AAA Insurance holds a reputable position within the insurance industry, boasting favorable ratings from independent agencies. Notably, A.M. Best, a prominent credit rating agency specializing in the insurance sector, has bestowed AAA Insurance with an excellent rating. This rating underscores AAA’s financial stability and its ability to fulfill insurance obligations reliably.

AAA Insurance Reviews

Is AAA good insurance? Customer feedback is essential when considering insurance options. Triple A insurance reviews consistently highlight the company’s commitment to providing reliable coverage, competitive rates, and exceptional customer service.

AAA Insurance is more than just an insurance company; it’s a trusted partner for all your insurance needs. From auto insurance to homeowners insurance, renters insurance, and life insurance, AAA offers comprehensive coverage options to protect what matters most to you.

AAA is widely recognized as a reputable provider within the insurance industry. When examining triple AAA insurance reviews, customers consistently praise the company’s offerings for their comprehensive coverage, competitive rates, and top-notch customer service.

AAA Insurance Ratings:
Customer satisfaction and feedback play a pivotal role in evaluating insurance providers. AAA Insurance garners positive reviews from its policyholders, reflecting its commitment to delivering quality service and dependable coverage. Furthermore, AAA Insurance’s ratings on platforms like Trustpilot indicate high levels of satisfaction among customers, reaffirming its standing as a trusted insurance provider.

Obtaining Your AAA Insurance Policy Number:
Your AAA insurance policy number is a crucial piece of information necessary for accessing your policy details and making inquiries. Typically, your policy number can be found on your insurance documents, billing statements, or online account portal. If you’re unable to locate your policy number, you can reach out to AAA Insurance’s customer service for assistance in retrieving this vital information.

AAA Auto Insurance Ratings and Reviews

When considering insurance options, it’s essential to assess a company’s reputation and customer satisfaction. AAA Auto Insurance consistently garners attention for its reliability and customer-centric approach. Let’s delve into AAA Auto Insurance ratings and reviews to gain insights into its standing within the industry.

After thoroughly examining the article, it’s evident that AAA auto insurance garners positive reviews across various platforms. Customers consistently praise AAA’s insurance offerings for their comprehensive coverage, competitive rates, and top-notch customer service. Whether you’re reading a review of AAA auto insurance or seeking feedback on AAA insurance in general, you’ll likely encounter satisfied policyholders highlighting the company’s reliability and efficiency.

From reviews of AAA auto insurance to testimonials on AAA insurance as a whole, the consensus remains overwhelmingly positive. If you’re considering AAA for your insurance needs, these reviews serve as a testament to the company’s commitment to customer satisfaction.

AAA Auto Insurance Ratings:
AAA Auto Insurance has earned recognition for its financial stability and commitment to policyholders. According to A.M. Best, a leading credit rating agency, AAA boasts an excellent rating, reflecting its strong financial position and ability to meet its obligations reliably. This rating underscores AAA’s credibility and trustworthiness in the insurance market.

AAA Auto Insurance Reviews:
Customer feedback serves as a vital indicator of an insurance company’s performance and service quality. Across various review platforms, AAA Auto Insurance receives positive endorsements from satisfied policyholders. Customers frequently highlight AAA’s competitive rates, flexible coverage options, and exceptional customer service as distinguishing factors. Moreover, AAA’s prompt and efficient claims processing further enhances its reputation among policyholders.

AAA Best Insurance Ratings:
When evaluating insurance providers, it’s crucial to consider third-party assessments of their performance. AAA consistently ranks among the best insurance companies, as evidenced by numerous industry accolades and recognitions. Whether it’s for its comprehensive coverage options, innovative digital tools, or commitment to customer satisfaction, AAA consistently earns high marks from industry experts and consumers alike.

Assessing AAA Homeowners Insurance

When examining AAA homeowners insurance, it’s essential to consider both its rating and customer reviews to gauge its reliability and satisfaction levels. AAA holds a reputable standing in the insurance market, reflected in its strong A.M. Best rating, indicating excellent financial stability and reliability in meeting policyholder obligations. However, to understand its practical application and customer experience, one must delve into AAA homeowners insurance reviews.

These firsthand accounts provide insights into policyholders’ interactions with the company, shedding light on its claims process efficiency, customer service quality, and overall satisfaction. By weighing both the AAA homeowners insurance rating and reviews, potential customers can make informed decisions tailored to their specific needs and expectations.

AAA Home Insurance Reviews

AAA Home Insurance garners positive reviews from customers, reflecting the company’s commitment to providing reliable coverage and excellent customer service. Many homeowners express satisfaction with AAA’s comprehensive home insurance policies, citing factors such as competitive rates, customizable coverage options, and prompt claims processing.

The triple A home insurance reviews highlight the company’s reputation for trustworthiness and efficiency in handling homeowners’ insurance needs. Customers appreciate the peace of mind that comes with AAA’s home insurance coverage, knowing that their properties are well-protected against various risks and uncertainties.

In examining the article, it’s evident that Triple A auto insurance garners positive reviews across various platforms. Customers consistently praise Triple A’s insurance offerings for their comprehensive coverage, competitive rates, and top-notch customer service. Whether you’re reading a review of Triple A auto insurance or seeking feedback on Triple A insurance in general, you’ll likely encounter satisfied policyholders highlighting the company’s reliability and efficiency.

From Triple A auto insurance reviews to testimonials on Triple A insurance as a whole, the consensus remains overwhelmingly positive. If you’re considering Triple A for your insurance needs, these reviews serve as a testament to the company’s commitment to customer satisfaction.

AAA Discounts Available

AAA offers a wide range of discounts to help customers save on their car insurance premiums. AAA members can enjoy numerous benefits, including AAA car insurance discounts, providing exclusive savings on auto insurance coverage to members of this well-known roadside assistance and travel organization.

To qualify for these discounts, customers must be a member of AAA and meet certain qualifications. Some examples of discounts offered by AAA include:

  • Good driver discounts: Drivers with a clean driving record may be eligible for a discount on their car insurance premium. To qualify, drivers must have had no at-fault accidents or moving violations in the last three years.
  • Multiple policy discounts: Customers who have more than one policy with AAA, such as home or life insurance, may be eligible for a discount on their car insurance premium.
  • Safe driver discounts: Drivers who have completed a defensive driving course or a driver education program may be eligible for a discount on their car insurance premium.
  • Student discounts: Full-time students who maintain good grades may be eligible for a discount on their car insurance premium.
  • Anti-theft discounts: Vehicles that have certain anti-theft devices installed may be eligible for a discount on their car insurance premium.

The amount of the discount will vary depending on the specific discount and the individual’s qualifications. However, by combining multiple discounts, customers can save a significant amount on their car insurance premiums.

It’s important to note that discounts and availability vary by state, so it’s best to check with your local AAA office or agent for specific information about the discounts that are available in your area.

Is there a AAA car insurance agent near me? look no further. AAA car insurance ratings consistently reflect the company’s commitment to providing reliable coverage and exceptional service. Additionally, AAA car warranty reviews highlight the value and peace of mind that comes with AAA’s extended warranty options.

Triple A car insurance reviews often emphasize competitive rates, customizable coverage options, and prompt claims processing. Whether you’re seeking assistance from an AAA car insurance agent or exploring AAA’s offerings, rest assured that you’re in good hands with this trusted provider.

Claims Process With AAA Insurance: Streamlined and Efficient

Ease of Filing a Claim

AAA Insurance provides multiple convenient options for filing a claim, ensuring a hassle-free experience for their customers. Claims can be filed online through their website, over the phone via their dedicated claims hotline, or through their mobile apps, providing flexibility and accessibility to policyholders.

Average Claim Processing Time

AAA Insurance is committed to efficient claims processing. The average claim processing time is competitive within the insurance industry, ensuring that customers receive timely resolutions and payouts for their claims.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback on AAA Insurance’s claim resolutions and payouts is generally positive. Policyholders appreciate the smooth claims process and prompt settlements. The company’s dedication to customer satisfaction is reflected in their approach to resolving claims efficiently and to the satisfaction of their valued customers.

Explore Digital and Technological Features With AAA Insurance

Mobile App Features and Functionality

AAA Insurance offers a feature-rich mobile app, allowing policyholders to manage their insurance needs on the go. The app includes functionalities such as viewing policy details, making payments, filing claims, accessing digital insurance cards, and receiving updates on the status of claims.

Online Account Management Capabilities

With AAA Insurance’s online account management capabilities, customers can easily access and manage their policies. The online platform allows policyholders to review policy information, make updates, view billing details, and track claims from the convenience of their computers or mobile devices.

Digital Tools and Resources

AAA Insurance provides a range of digital tools and resources to enhance the insurance experience for customers. These tools may include educational resources, insurance calculators, coverage comparison tools, and other digital resources designed to help customers make informed decisions about their insurance coverage.

How AAA Ranks Among Providers

AAA Insurance operates in a competitive market alongside several other prominent insurance providers. Here, we’ll discuss some of its main competitors and highlight key aspects of each.

  • Geico Insurance: Geico, or the Government Employees Insurance Company, is a well-known insurance provider recognized for its extensive advertising campaigns. As a direct-to-consumer insurer, Geico offers a variety of insurance products, including auto, home, renters, and more.
  • State Farm Insurance: State Farm is one of the largest insurers in the United States, providing a range of insurance products, including auto, home, life, and health insurance. Known for its extensive agent network, State Farm emphasizes personalized service.
  • Allstate Insurance: Allstate is a well-established insurance company offering a diverse range of insurance products, such as auto, home, life, and business insurance. Known for its “You’re in Good Hands” slogan, Allstate focuses on providing reliable and comprehensive coverage.
  • Progressive Insurance: Progressive is a major player in the insurance industry, recognized for its aggressive marketing and wide array of insurance products. The company is particularly known for its usage-based insurance program, Snapshot.
  • Farmers Insurance: Farmers Insurance is a well-established insurance provider offering a range of coverage options, including auto, home, life, and business insurance. With a focus on local agents, Farmers aims to provide personalized service.

AAA Insurance faces strong competition from well-established providers such as Geico, State Farm, Allstate, Progressive, and Farmers. Each competitor brings unique strengths and features to the insurance landscape, making the market dynamic and diverse. Customers are encouraged to explore and compare these options to find the insurance coverage that best suits their needs.

Managing Your CSAA Insurance Policy

If you’re a policyholder with CSAA insurance, accessing and managing your policy is simple and convenient. With the CSAA insurance login my policy feature, you can effortlessly navigate your account online. Whether you need to review your coverage details, update personal information, or make payments, the CSAA insurance my policy portal provides easy access to all your policy-related tasks.

Before making any changes to your policy or upgrading to AAA Plus, it’s wise to review the cost of AAA Plus and assess how it aligns with your coverage needs.

To effortlessly access and manage your CSAA insurance policy, utilize the convenient Login to my CSAA insurance policy feature. Visit the official CSAA website or navigate to the site of www.usinsuranceagents.com for easy access to your policy management tools. With a few simple clicks, you can stay informed and in control of your insurance coverage.

AAA Insurance Customer Reviews

AAA is a well-established and reputable car insurance company, and it generally receives positive reviews from its customers. Many customers appreciate the company’s wide range of products and services, as well as the convenience and peace of mind that come with being a AAA member.

In terms of the company’s car insurance policies, customers generally report that AAA’s rates are competitive and that the coverage options are flexible and customizable to fit their needs.

Frequently Asked Questions

How can I add roadside assistance to my auto insurance policy with AAA?

To add roadside assistance to your auto insurance policy with AAA, simply contact your local AAA branch or your insurance agent, and request to add roadside assistance as an additional coverage to your policy. They will provide you with the necessary information and options for adding roadside assistance to your policy.

What is AAA Insurance?

AAA Insurance is an insurance company that offers a range of personal and commercial insurance products. It is a subsidiary of the American Automobile Association (AAA) and is currently headquartered in Walnut Creek, California.

What types of insurance does AAA Insurance offer?

AAA Insurance offers a range of personal insurance products, including auto insurance, homeowners insurance, renters insurance, and life insurance. They also offer commercial insurance products, such as general liability insurance, workers’ compensation insurance, and commercial auto insurance.

How do I get a quote from AAA Insurance?

You can get a quote from AAA Insurance by visiting their website and filling out the online quote form, or by calling their customer service hotline. Additionally, if you are a AAA member, you may be eligible for discounts on your insurance policy.

Is AAA Insurance a reputable company?

AAA Insurance has received generally positive reviews from customers and has a rating of 4.2 out of 5 on Trustpilot as of #current_year. Additionally, they are a financially stable company with an A+ rating from AM Best, indicating that they have an excellent ability to meet their financial obligations.

How do I file a claim with AAA Insurance?

You can file a claim with AAA Insurance by calling their claims hotline or by logging into your account on their website and submitting a claim online. Be sure to have your policy information and details about the incident ready when filing a claim.

What discounts does AAA Insurance offer?

AAA Insurance offers a range of discounts, including safe driver discounts, multi-policy discounts, and good student discounts. They also offer discounts for customers who have anti-theft devices installed in their vehicles, as well as for those who sign up for automatic payments.

How can I cancel my AAA Insurance policy?

To cancel your AAA Insurance policy, you can call their customer service hotline or log into your account on their website and submit a cancellation request online. Be sure to check if there are any cancellation fees or penalties before cancelling your policy, especially if you’re looking on How to cancel AAA insurance online.

How good is AAA insurance?

AAA Insurance is well-regarded for its reliable coverage options and exceptional customer service. With over a century of experience, AAA offers a wide range of insurance products tailored to meet the diverse needs of its members.

How is AAA insurance rated?

AAA Insurance has earned positive ratings from various sources, including A.M. Best, which rates its financial strength as excellent (A+). Additionally, customer reviews often praise AAA’s insurance offerings and customer service.

How much do AAA insurance agents make?

The compensation for AAA insurance agents can vary depending on factors such as location, experience, and performance. Generally, insurance agents earn a base salary along with commissions and bonuses based on sales and customer satisfaction.

Is AAA car insurance good?

Yes, AAA car insurance is highly regarded for its quality coverage and excellent customer service. With positive ratings and reviews from satisfied customers, AAA offers reliable insurance options tailored to meet drivers’ needs.

Is AAA a good insurance company?

Yes, AAA is widely recognized as a reputable insurance company with a long history of providing quality coverage and excellent customer service. With competitive rates and a variety of insurance options, AAA is a popular choice for many individuals and families.

What is the AAA insurance rating?

The AAA insurance rating is excellent according to A.M. Best, a leading credit rating agency in the insurance industry. This rating reflects AAA’s strong financial stability and ability to meet its insurance obligations reliably.

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Kristen Gryglik

Licensed Insurance Agent

Kristen is a licensed insurance agent working in the greater Boston area. She has over 20 years of experience counseling individuals and businesses on which insurance policies best fit their needs and budgets. She knows everyone has their own unique needs and circumstances, and she is passionate about counseling others on which policy is right for them. Licensed in Massachusetts, New Hampshire,...

Licensed Insurance Agent

Justin Wright

Licensed Insurance Agent

Justin Wright has been a licensed insurance broker for over 9 years. After graduating from Southeastern Seminary with a Masters in Philosophy, Justin started his career as a professor, teaching Philosophy and Ethics. Later, Justin obtained both his Property & Casualty license and his Life and Health license and began working for State Farm and Allstate. In 2020, Justin began working as an i...

Licensed Insurance Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.

Reviews
for AAA

4.12 (2,934 reviews)
0.5
October 13, 2023

Sally Ayres

AAA review

I just had an appalling experience trying to cancel my Mom\'s AAA insurance after she developed dementia and stopped driving. They threw up every barrier to what should have been a simple process, and even refused to accept my Power of Attorney documents electronically. The representative was extremely rude and copped an attitude. I think they refuse to close accounts so they can keep fraudulently charging non-driving seniors. This is a crooked ...
I just had an appalling experience trying to cancel my Mom\'s AAA insurance after she developed dementia and stopped driving. They threw up every barrier to what should have been a simple process, and even refused to accept my Power of Attorney documents electronically. The representative was extremely rude and copped an attitude. I think they refuse to close accounts so they can keep fraudulently charging non-driving seniors. This is a crooked company, and nobody should do business with them.
1
October 12, 2023

sally_a

Crooks

I just had an appalling experience trying to cancel my Mom's AAA insurance after she developed dementia and stopped driving. They threw up every barrier to what should have been a simple process, and even refused to accept my Power of Attorney documents electronically. The representative was extremely rude and copped an attitude. I think they refuse to close accounts so they can keep fraudulently charging non-driving seniors. This is a crooked c...
I just had an appalling experience trying to cancel my Mom's AAA insurance after she developed dementia and stopped driving. They threw up every barrier to what should have been a simple process, and even refused to accept my Power of Attorney documents electronically. The representative was extremely rude and copped an attitude. I think they refuse to close accounts so they can keep fraudulently charging non-driving seniors. This is a crooked company, and nobody should do business with them.
1
September 19, 2023

Teezee

Don’t buy triple AAA

I have Tripple aaa till this day 2023 been a member for the pass 8 years I was never involved into a accident till recently and I can finally say Tripple AAA is horrible they won’t take care of you doesnt not make you feel part of the team the only thing they are good at is taking our money dont go with triple AAA ROADSIDE is also horrible unless u don’t mind waiting 2 hours for help still have open claims they have no idea how to settle
1
July 5, 2023

Tia_15

DON'T CALL AAA IF THE CRASH ISN'T YOUR FAULT!!!!!!!

Just changed over to AAA Texas from AAA California/Nevada/Utah in May 2023. Received our new policies (Auto, RV, & Renters) in the mail, postmarked 6/22/23. We had already had the insurance in Texas for 2 months/2 payments. On the very same day we received a "Notice of Cancellation & Termination of Insurance", postmarked 6/23/23! This notice stated that my husband "does not meet our acceptability guidelines for coverage". Their reason? "He's had...
Just changed over to AAA Texas from AAA California/Nevada/Utah in May 2023. Received our new policies (Auto, RV, & Renters) in the mail, postmarked 6/22/23. We had already had the insurance in Texas for 2 months/2 payments. On the very same day we received a "Notice of Cancellation & Termination of Insurance", postmarked 6/23/23! This notice stated that my husband "does not meet our acceptability guidelines for coverage". Their reason? "He's had too many claims". NO HE HASN'T!!!! He has had exactly ONE claim in the entire time we've been with them. He sideswiped a gate with our travel trailer & damaged the trailer; zero damage to the truck. There were two other incidents that were the fault of the other drivers. Incident # 1 was a drunk driver in a motorhome crashed into our parked truck in 2021. We weren't even in the truck. It was witnessed, photographed, he was caught, I got a police report, & the guy's insurance information. Incident #2 was a guy who sideswiped me as I was driving. He stopped, I got a photo of his car & plate, and then he drove off without giving me any information. It was all on traffic cameras, so the cops found him, got his insurance information, impounded his car, & cited him for hit & run. Again, I provided all of this information & police report to AAA. THAT was where I went wrong, apparently. I found out from my AAA representative, Kimesha that since no one was in the truck when it was hit by the motorhome drunk, they put my husband down as the "claimant", even though he had nothing to do with it. So that meant that he had two claims in his name within 3 years. Here's what else she educated me on..... even though the back of your insurance card says in Step 4 "Call our AAA Accident Assist Hotline at 1-800-67-CLAIM to report the accident and, if necessary, have your vehicle towed to the repair shop or location of your preference" ... DON'T DO IT!!! ANY time you call and speak to a AAA representative to ask ANY questions about anything to do with your policy they WILL start a claim on your policy. You want to ask about your deductible... LOOK IT UP YOURSELF!!! Just asking that instigates a claim, apparently! Also, if the incident was not your fault DO NOT CALL AAA TO REPORT IT! DO NOT GIVE THE OTHER DRIVER'S INSURANCE INFORMATION TO AAA, thinking they will "deal with it". (Like insurance companies used to do) They won't "waste resources" dealing with it anymore. It costs less for them to just pay for the repairs themselves, than to hire people to chase down other insurance companies & adjusters! Too many phone calls, or too many "claims" (even when YOU do all the footwork getting insurance info, police reports, photos, etc.) and they WILL ABSOLUTELY CANCEL YOU. We never made a late payment, we never called to ask questions we could find the answers to online, we did EXACTLY what our AAA insurance card says to do. And we got cancelled because of two incidents that were NOT our fault, and one that was our fault within 3 years. This is a disgusting, misleading, sleazy way to do business. Also, my cancellation notice says I have coverage until 12:01 a.m. on July 8, which is day 59 of their 60 day window to terminate our insurance . Today (July 5, 2023) I tried to go online to my account to remove my automatic payment information & cancel my Renter's Insurance policy. I am locked out already, 3 days before my cancellation, so I can't remove my payment information from the website. Anyone want to take bets against them trying to put an automatic payment through? If I could give them a -10 rating, I would. DON'T USE AAA!!!!! And DON'T do Step 4 on the back of your insurance card if the crash isn't your fault! They will count it against you, even after they WAIVED THE DEDUCTIBLE because "you didn't cause the accident".
1
September 12, 2022

cordarei

inefficient claims

I am dealing with a claim right now. Good luck getting one on the phone. I've only lucked out of reaching a live person 2 out of every 10 calls made, and they NEVER return your call back. I'm sitting on a claim for almost 30 days because they can't reach their insured. They sent a person out to the insured's house and the claim agent doesn't have a status of that. I was told that it will be 2 days before they can get in touch with the person who ...
I am dealing with a claim right now. Good luck getting one on the phone. I've only lucked out of reaching a live person 2 out of every 10 calls made, and they NEVER return your call back. I'm sitting on a claim for almost 30 days because they can't reach their insured. They sent a person out to the insured's house and the claim agent doesn't have a status of that. I was told that it will be 2 days before they can get in touch with the person who went to the insured driver's house. How hard should it be to pick up a phone and call the person who went out? They can't get in touch with their insured driver, and they can't tell me what the protocol is if they are unable to get in touch. Their claim adjusters are highly inefficient.
1
February 28, 2022

tom_pop

Breach of Trust -- Raises Premium Without Notifying Consumer

AAA increased my annual premium by $319 a year after just one month on the plan -- and without giving me any notice. I only happened to catch it because I saw the cost of my next bill was significantly higher. I feel like AAA has a pretty stellar reputation, so I was shocked when this happened. When I cancelled my policy, I was hit with a huge fee as well, but I was so discouraged by this customer service experience that I just wanted out -- even...
AAA increased my annual premium by $319 a year after just one month on the plan -- and without giving me any notice. I only happened to catch it because I saw the cost of my next bill was significantly higher. I feel like AAA has a pretty stellar reputation, so I was shocked when this happened. When I cancelled my policy, I was hit with a huge fee as well, but I was so discouraged by this customer service experience that I just wanted out -- even if other insurers are going to charge me similar rates.
5
July 25, 2021

CCADE

Excellent, Fast Professional & Friendly Service

Locked Out Of Car. [REDACTED NAME] Did A Excellent & Professional Job! & AAA Service Was Exactly Worth My Premier Membership For Our Family. We R Very Grateful For His Service. On Such A Hot Day He Gave Service With A Smile👏Thank U [REDACTED NAME] For Being Such A Dedicated Young Man To Your Job. We Will Tell Others About AAA! & 👌EXCELLENT SERVICE.
1
April 2, 2021

vintagemx465

Home Owners Insurance

I have been a AAA member for over 27 years (one way or another). I received a letter saying they no longer could insure my home because the dangers of my house location. I called and asked what Dangers and they could not answer after several attempts (intimidation)? I later received another letter stating I had to have a video review of my home (invasion of privacy). After the video, was contacted by phone stating they wanted to see permits (hara...
I have been a AAA member for over 27 years (one way or another). I received a letter saying they no longer could insure my home because the dangers of my house location. I called and asked what Dangers and they could not answer after several attempts (intimidation)? I later received another letter stating I had to have a video review of my home (invasion of privacy). After the video, was contacted by phone stating they wanted to see permits (harassment). In that same phone conversation, I told the person that I wanted to see the renewal amount and then we could talk. I received my renewal and AAA gave me a 40% increase on my policy. Bottom line is after the intimidation, invasion of privacy and the harassment, I will not renew my homeowners, auto and Roadside Service with this terrible company... Just check the reviews on AAA's reputations on paying claims (or lack of). They like "Kicking the Can Down the Road" (a claim), but really kick the policy owners to the curb.
1
January 24, 2021

Always_Cold

Good customer service

I made my call about 10 am or so today (Sunday 1/24/2021). I was assisted by a AAA member, and I let her know that my mother's car has a dead battery and for them to come and take a look at it. My mother is also a AAA member. The AAA battery was purchased on 2/7/2020 (it is less than a year old) by me on her behalf, and I have told her to limit going out since she is immunocompromised. A Deerfield (company that is contracted by AAA) gentleman [RE...
I made my call about 10 am or so today (Sunday 1/24/2021). I was assisted by a AAA member, and I let her know that my mother's car has a dead battery and for them to come and take a look at it. My mother is also a AAA member. The AAA battery was purchased on 2/7/2020 (it is less than a year old) by me on her behalf, and I have told her to limit going out since she is immunocompromised. A Deerfield (company that is contracted by AAA) gentleman [REDACTED NAME] came out and asked me how long the car has been sitting there. I told him about 2 weeks. He flat out refused to replace my battery which is under a 6-year warranty after showing me that it is a bad battery (after he hooked it to his machine; it said BAD battery in RED). I talked to [REDACTED NAME], a AAA customer service employee, who was wonderful and assisted me (on behalf of my mother) in every way while [REDACTED NAME] was rude to [REDACTED NAME] and me. [REDACTED NAME] called his supervisor [REDACTED NAME] who was also rude to me and [REDACTED NAME]. [REDACTED NAME], the Deerfield supervisor, told me and my mother to drive around and if the car goes dead again, to call AAA back. How ethical is it of Deerfield to let my elderly mother drive around on a bad battery waiting for it to fail while putting her in an unsafe position (should she get stalled in a bad place; and what if I was not there to help her since I'm a healthcare worker and can't just leave)? This is just begging for bad things to happen. [REDACTED NAME] connected me with the Resolutions Dept; I talked to [REDACTED NAME] in the Resolutions Dept and [REDACTED NAME] apologized and said he would send someone out to replace the battery since he himself agreed that the battery was under warranty. In about 45 mins or so I got a call from Auto-to-go who said they will NOT replace my mother's battery. So, I called AAA AGAIN. I spoke to [REDACTED NAME] in the Resolutions Department who tried to help and said [REDACTED NAME] (who is her supervisor) would call me as he was a supervisor in the Resolutions Department. 2.5 hours later, no call. So, I called AGAIN and spoke to [REDACTED NAME] who said she couldn't do anything but put in a complaint against Deerfield and the "Service Monitoring Dept" would be calling me in about 5-7 business days. She did end up giving me a complaint #; she did do at least that much for me. But obviously, that didn't help me in my current situation. I and my mother have been loyal PLUS members for 13 years and have never encountered such terrible customer service from AAA or Deerfield. Is the Resolutions Dept in name only because no one has been able to help me/my mother or been able to resolve this? After an hour long wait (I was on hold that whole time), I was finally able to talk to the supervisor in the Resolutions Dept, [REDACTED NAME], who I thought would help me. But my luck - not only was [REDACTED NAME] rude, but she was also of no help. She said I need to get my (mother's) battery recharged myself by driving to Autozone with no offer to tow us there- seems like AAA was putting me and my mother in harm's way (they didn't care if the battery or me and/or my elderly mother was stalled on the road) just so I could get off their back - at least [REDACTED NAME] made it seem like that. She said "we have to follow the battery protocol." I told her all she had to do was offer to tow the car to the nearest AAA and have them charge the battery for us, but she didn't. I had to come up with that idea all on my own. Later, she claimed it to be her idea. Unbelievable. My mother and I are very shocked and terribly disappointed in the customer service shown by the Resolutions Department. It is now almost 4 pm with no resolution and me calling them 4 times, and on hold for an hour each time I called. They must think I have nothing better to do than be on hold. [REDACTED NAME], then, tells me to call again in the morning so they can tow my mother's car to a AAA shop and get the battery recharged. That was all she had to do to help a customer out, but she didn't even do that! [REDACTED NAME] was continuously clacking on the keyboard and who knows what all she was typing/saying about me. She didn't even have the courtesy to answer me when I asked a question; she said "I'm making notes about this." She just continued to type without apologizing as she never answered my question. Unclear why they have people like [REDACTED NAME] as supervisors in a Resolution Department. Maybe I should be a supervisor at AAA because here would have been my response, and the response I was hoping for (that never happened). It would have also been a way to have kept a 13-year loyal member happy. What should have been said was: I'm so sorry this happened to you/your mother's car. Let's fix this by towing you to the nearest AAA location, getting your battery charged; if it's bad, we'll replace it; if it's not, it is charged now and you will not have any further trouble. Once charged, let's tow it back to your house so you don't have to worry about this. Now THAT would be good customer service to a loyal member that would have kept me and my mother a loyal member, and I would give AAA stellar reviews. Now instead I've got to call AAA in the morning, have my mother's car towed, have to worry about missing AAA's call as I'm seeing patients (and murphy's law dictates that's bound to happen), and have to worry about how to get the car back as I'll be at work and will not be able to get to it in time. Being a healthcare worker/essential worker, I do everything in my power to protect my elderly parents, one of whom has cancer, by telling them not to go anywhere unless absolutely necessary. In these covid times, when people are sick, AAA expects us to be on the road and not leave our cars in our driveway (which means we are doing the socially responsible thing in not going out and socially distancing per CDC recommendations). It also means you can't get sick from covid or go out of town or in non-covid times, on a vacation -if you do and your car is sitting there, it hasn't followed "the battery protocol," and AAA will not be able to help you, nor will they replace your battery that is less than a year old and under a 6-year warranty. I mean why do I or my mother even have AAA especially if they can't help me or my elderly mother when we need them the most? Now I have to call AAA AGAIN tomorrow regarding the tow, and I can only hope I am available as I'm a healthcare worker who is actually taking care of covid patients. I will NEVER be buying AAA batteries -they will die on you before the year is up; and I certainly will not be renewing mine and my mother's AAA membership. I currently have a very poor opinion of AAA which I have never before had in the 13 years that I have been with them; this would have been my 14th year had I renewed. They have shown me in more ways than one that this membership, nor I/my mother, as a customer is worth much to them.
5
January 22, 2021

kathleenl1963

Best Insurance Ever

The price for this homeowners and auto insurance is fantastic. When I switched from Liberty Mutual I saved more than 1000 a year.
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