State Farm Insurance Review & Ratings (2023)

This State Farm Insurance Review will cover State Farm Insurance ratings by real users for overall satisfaction and claims, cost, billing, and service satisfaction. The State Farm Insurance A.M. Best rating is A+, and the State Farm Insurance S&P Rating is AA. To compare insurance rates from the best companies in your area, enter your ZIP code below.

UPDATED: Mar 6, 2023Fact Checked

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Chris Tepedino is a feature writer that has written extensively about home, life, and car insurance for numerous websites. He has a college degree in communication from the University of Tennessee and has experience reporting, researching investigative pieces, and crafting detailed, data-driven features. His works have been featured on CB Blog Nation, Flow Words, Healing Law, WIBW Kansas, and C...

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Written by Chris Tepedino
Insurance Feature Writer Chris Tepedino

Laura Walker graduated college with a BS in Criminal Justice with a minor in Political Science. She married her husband and began working in the family insurance business in 2005. She became a licensed agent and wrote P&C business focusing on personal lines insurance for 10 years. Laura serviced existing business and wrote new business. She now uses her insurance background to help educate...

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Reviewed by Laura Walker
Former Licensed Agent Laura Walker

UPDATED: Mar 6, 2023

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Company Details
Address: One State Farm Plaza
City: Bloomington
State: IL
ZIP Code: 61710
Phone Number: (309) 766-2311
Fax: (309) 766-4655
AM Best Rating: A+
S&P Global Ratings: AA

State Farm was founded in 1922, and exists as a mutual insurer, meaning that it is owned by the policyholders themselves. The company has more than 98 billion dollars of assets, with more than 32 billion in insurance sales. State farm is considered to be the largest provider of home and auto insurance in the United States.

State Farm Insurance is one of the most popular car insurance companies in the United States. Founded in 1922 by G.J. Mecherle, State Farm has been providing insurance products and services to individuals and businesses for almost a century.

  • Offers a wide range of insurance products and services, including car insurance, home insurance, life insurance, and more.
  • Known for its excellent customer service and financial strength.
  • Provides a variety of discounts to help customers save money on their insurance premiums.

With its mission to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams, State Farm has become a trusted and reliable choice for car insurance.

History and Mission of State Farm Insurance

State Farm Insurance was founded in 1922 by a retired farmer and insurance salesman named George Jacob Mecherle. He had the vision to create a company that would provide affordable insurance to farmers in rural areas.

Since its founding, State Farm has grown to become one of the largest insurance companies in the United States, with more than 58,000 employees and 19,000 agents serving over 83 million policies and accounts. The company’s headquarters are located in Bloomington, Illinois.

State Farm’s mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.

The company’s core values include doing what’s right, helping people, and being a good neighbor. They strive to provide excellent customer service and financial stability to their policyholders, and they are committed to giving back to the communities they serve through various charitable initiatives and programs.

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Coverage Options of State Farm Insurance

State Farm Insurance offers a wide range of insurance products and services, including:

  • Auto insurance: State Farm offers a variety of car insurance coverage options, including liability, collision, and comprehensive coverage. They also offer uninsured motorist coverage, medical payments coverage, and roadside assistance.
  • Homeowners insurance: State Farm offers homeowners insurance policies that cover damage to your home and personal property, as well as liability for accidents that occur on your property. They also offer additional coverage options, such as earthquake and flood insurance.
  • Renters insurance: State Farm offers renters insurance policies that provide coverage for your personal belongings, liability protection, and additional living expenses if you are displaced from your home due to a covered loss.
  • Life insurance: State Farm offers term life insurance, whole life insurance, and universal life insurance policies to help provide financial protection for your loved ones in the event of your death.
  • Health insurance: State Farm offers individual and family health insurance plans, as well as supplemental health insurance options, such as dental and vision insurance.
  • Disability insurance: State Farm offers disability insurance that provides income replacement if you become disabled and are unable to work.
  • Business insurance: State Farm offers a variety of business insurance products, including general liability insurance, commercial auto insurance, and workers’ compensation insurance.

The cost of State Farm’s insurance services varies depending on some factors, such as the type of coverage you need, the deductible you choose, and the state you live in. However, State Farm is known for offering competitive rates and discounts to help customers save money on their insurance premiums.

States Offering State Farm Insurance

State Farm offers insurance products and services in all 50 states in the United States. In addition to their U.S. operations, State Farm also operates in Canada, with their Canadian headquarters located in Aurora, Ontario.

However, it is important to note that insurance products and services may vary by state, as each state has its insurance regulations and requirements.

Therefore, the specific types of insurance coverage and discounts offered by State Farm may differ from state to state.

It’s always a good idea to speak with a State Farm agent or representative to find out what insurance products and services are available in your state and what discounts you may be eligible for.

Cost of Insurance With State Farm

The cost of insurance with State Farm varies depending on some factors, including the type of insurance coverage you need, your location, your driving record, the make and model of your car, your age, and other personal information.

It’s important to note that the cost of insurance with State Farm can vary widely depending on your circumstances, and it’s always a good idea to get a quote from a State Farm agent or representative to find out how much your insurance will cost.

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Available Discounts at State Farm Insurance

State Farm offers a variety of discounts to help customers save money on their insurance premiums. Here are some of the most popular discounts that are available:

  • Safe driver discount: If you have a clean driving record for a certain number of years, you may be eligible for a safe driver discount.
  • Good student discount: If you are a student with good grades, you may be eligible for a good student discount.
  • Multiple policy discount: If you bundle multiple insurance policies with State Farm, such as auto and home insurance, you may be eligible for a multiple policy discount.
  • Accident-free discount: If you go a certain number of years without an accident or a claim, you may be eligible for an accident-free discount.
  • Drive safe & save discount: State Farm offers a program that allows customers to save money on their car insurance premiums by using a mobile app that tracks their driving behavior.
  • Steer clear discount: If you are a driver under the age of 25 and have completed the Steer Clear safe driving program, you may be eligible for a discount on your car insurance.
  • Vehicle safety discount: If your car is equipped with certain safety features, such as anti-lock brakes or a passive restraint system, you may be eligible for a vehicle safety discount.
  • Defensive driving course discount: If you complete a defensive driving course, you may be eligible for a discount on your car insurance.
  • Loyalty discount: If you have been a State Farm customer for a certain number of years, you may be eligible for a loyalty discount.

It’s important to note that not all discounts are available in all states, and eligibility requirements may vary. It’s always a good idea to speak with a State Farm agent or representative to find out what discounts you may be eligible for.

Customer Reviews for State Farm Insurance

State Farm has a solid reputation for customer service and is generally well-regarded by its customers. Here are some of the key themes that emerge from customer reviews of State Farm:

  • Excellent customer service: Many State Farm customers praise the company for its friendly and helpful customer service representatives. Customers report that representatives are knowledgeable, responsive, and willing to go the extra mile to help them find the right coverage for their needs.
  • Competitive pricing: Many customers report that they can get affordable insurance coverage through State Farm and that the company offers a variety of discounts and other incentives that help them save money on their premiums.
  • Easy claims process: Several customers have reported positive experiences with State Farm’s claims process, noting that the company handles claims quickly and efficiently and that representatives are helpful and communicative throughout the process.
  • Availability: Customers also appreciate the fact that State Farm has a large network of agents and offices, which makes it easy to get in touch with a representative when needed.
  • Complaints: Some customers have complained about State Farm’s rates, stating that they were higher than they expected or that they increased unexpectedly. Other customers have complained about long wait times to speak with a representative or delays in processing claims.

However, as with any insurance company, there may be some customers who have negative experiences, and it’s important to do your research and speak with a representative to determine whether State Farm is the right choice for you.

Roundup: State Farm Insurance

In conclusion, State Farm is a well-established and reputable insurance company with a long history of providing high-quality coverage to customers across the United States.

The company offers a wide range of insurance products, including auto, home, life, and health insurance, and is known for its competitive pricing, excellent customer service, and efficient claims handling process.

State Farm also offers a variety of discounts and incentives to help customers save money on their premiums. While there may be some negative reviews or complaints about the company, overall, State Farm has a solid reputation and is a popular choice among consumers looking for reliable insurance coverage.

Reviews
for State Farm Insurance

4.10 (17,743 reviews)
1
February 18, 2023

Cristel94

No accountability from them

I had an accident a while back and they got my car fixed at a location THEY recommended. I had it fixed (according to the location) and I left just fine. Exactly one year later I’m starting to have issues with my car and after a few discoveries, I knew it stemmed from that accident. I called State Farm and they had me take it to get looked at and go from there. I took it to a collision center and waited for my car to get looked at. It has been ...
I had an accident a while back and they got my car fixed at a location THEY recommended. I had it fixed (according to the location) and I left just fine. Exactly one year later I’m starting to have issues with my car and after a few discoveries, I knew it stemmed from that accident. I called State Farm and they had me take it to get looked at and go from there. I took it to a collision center and waited for my car to get looked at. It has been a mess from there and I had no car for about a month! In that month it was full of no communication from their end, and no responsibility and accountability over something I was 100% sure stemmed from that accident, seeing as my car was perfectly fine before. I have received mostly bad customer service from workers there who spoke to me with little patience, condescending tones and if I was a disturbance, as if I haven’t been a loyal customer for YEARS. Everyone who was helping me with this case outside of the state farm team has been super helpful and patient because they understand how much of a stress this can be to someone. In the end I had two different people come out to estimate my car, the second time me being there to help them understand what they need to be looking at. The estimator the second time even saw defects the previous people who fixed my car had done. I’m the end, they still didn’t believe it was from this, but instead because this was originally a salvage vehicle so it MUST be from that. Ignoring the fact that my car was perfectly fine beforehand and had no issues with ANYTHING, including getting it aligned. Distraught, I had to drive an unsafe vehicle for a week, clutching at the wheel and hoping I can make it to and from my destinations, until I had a body shop guy look at my car and see what was going on. I took it today and he said, just as I imagined, the entire issue was from the side where (shock!) the accident occurred! The left side was fine. As soon as I fix the right side, my car should be fine. The previous people who had my car literally destroyed my vehicle and even caused me to have a what could have been deadly accident where my tire split, and State Farm simply backed them up (not to mention that place closed so that shows how “reputable” they were) instead of supporting a loyal customer for years. We pay hundreds to insurance companies a month and the rare times we need them to use the money we give them, they treat us like crap and take no responsibility for taking us to a place that don’t fix my car and almost had me killed. I’m not even typing out all the small details on this issue and look how long this review had to be! Truly I may just switch insurances because this has been such a horrible experience and I hope the next place actually cares about their customers. “Like a good neighbor, State Farm is there”? Lmao if they were my “good neighbors”, I’d close my blinds and ignore them if they rang my doorbell to come over…
1
February 3, 2023

Nsu_1617

State Farm Insurance is really bad!!!

Here in Maryland, State Farm has a lion's share of car insurance. Everywhere you look, there an agent. I used to have a policy with them, but changed to a competitor when they their rates. Long story short, my wife was involved in an auto accident with their client who changed lanes, drove into my wife's leading to a collision with damage to my wife's front bumper. State Farm kept stringing me on for two weeks and eventually refused to pay for da...
Here in Maryland, State Farm has a lion's share of car insurance. Everywhere you look, there an agent. I used to have a policy with them, but changed to a competitor when they their rates. Long story short, my wife was involved in an auto accident with their client who changed lanes, drove into my wife's leading to a collision with damage to my wife's front bumper. State Farm kept stringing me on for two weeks and eventually refused to pay for damages. Every time I called, a representative was giving me a different story. The company sucks.
1
January 8, 2023

Jessiejjj

Horrendous Property Department service. Don't use State Farm

State Farm property department is horrendous. They take pleasure rejecting legitimate claims. We are customer for almost 20 years. In a recent accident, my car needs transmission replacement. Instead of helping me to figure out a way to reduce costs, [REDACTED NAME], a representative in their Property department kept reading their standard clauses in front of her to me like a 10 year old student reciting a textbook. When asking to talk to her ma...
State Farm property department is horrendous. They take pleasure rejecting legitimate claims. We are customer for almost 20 years. In a recent accident, my car needs transmission replacement. Instead of helping me to figure out a way to reduce costs, [REDACTED NAME], a representative in their Property department kept reading their standard clauses in front of her to me like a 10 year old student reciting a textbook. When asking to talk to her manager, she rejected my request right away. Instead, she called back later and said she did talk to the manager and rejected the claim of covering my transmission and happily send a rejection letter to me. It sounds like she wi take some credits for rejecting a legitimate claim on her resume.
1
November 28, 2022

Kelli_D

Pray your never hit by a statefarm holder

Pray you never get hit by someone with statefarm. I was hit in August and still haven't received compensation. They will tell you one thing and it be completely different the next. Everyone is very unprofessional and disorganized. Telling me I'll have my money soon then Telling me "oh no one has reviewed it" while multiple people have opened the documents but no ones ok-ing things. Does someone need to sue this company to get anywhere???
5
November 21, 2022

KaraT

[REDACTED NAME] is the BOMB!!!

I had just lost my mom my dad is in and out of ICU my daughter has special needs and I have lupus. I spoke with this lady named [REDACTED NAME] and she Was absolutely phenomenal she was kind understanding and empathetic and did her job with a level of professionalism that I haven’t seen in a long time. I am also a domestic violence survivor and the shop we selected was rude and very aggressive towards me I didn’t even feel comfortable checkin...
I had just lost my mom my dad is in and out of ICU my daughter has special needs and I have lupus. I spoke with this lady named [REDACTED NAME] and she Was absolutely phenomenal she was kind understanding and empathetic and did her job with a level of professionalism that I haven’t seen in a long time. I am also a domestic violence survivor and the shop we selected was rude and very aggressive towards me I didn’t even feel comfortable checking on my car and she understood how I was feeling reassured me that she would do her very best and she did! I was so upset but [REDACTED NAME] turned everything around and I’m so grateful that God sent me to her! She was so sympathetic and genuine that it literally changed my whole day and perspective!! Thanks for going BEYOND your job!!! somebody PAY her!!! She DESERVES a RAISE!!
5
October 22, 2022

S_Khan

Best Insurance Company

We recently had a car accident & an uninsured driver hit our car. State Farm took care of everything for us & it was a very smooth fast process. Special thanks to [REDACTED NAME] she went above & beyond. Her follow up & communication was excellent. I am so happy with State Farm & their service. I highly recommend this company
3
October 15, 2022

Ric75319

Bait and switch

Check your policy carefully. My experience has been that they don’t return emails, didn’t set up my auto policy as agreed on several things such as the payment schedule and deductibles. [REDACTED NAME]’s care of my policy requests was the worst. Super curt in response to a routine emailed policy change and to make matters worse never followed up. Now that I really think about it I’m not even sure how I ended up with this particular locat...
Check your policy carefully. My experience has been that they don’t return emails, didn’t set up my auto policy as agreed on several things such as the payment schedule and deductibles. [REDACTED NAME]’s care of my policy requests was the worst. Super curt in response to a routine emailed policy change and to make matters worse never followed up. Now that I really think about it I’m not even sure how I ended up with this particular location. Somewhere along the way SF did an agent switch without informing me 🤷‍♀️ Lastly as far as banking? Jurassic Park!What a hassle !!! It’s literally been decades since I got a check in the mail!! $5.95 🥹
3
September 21, 2022

Lovebird

Shocked at service

Just shocked! Been with the company for 12+ years, hit something in my yard, filed a claim, and have yet to hear from a claim agent. I had to reach out myself and did the estimate picture assessment, which was supposed to be 24 to 48 hours, but haven't heard from anyone. Been four days, lack of concern for the customer, I guess that don't have the proper staff, not sure, guessing here. Nothing like what they used to be.
1
July 17, 2022

Joshua03

Claims review from an industry insider

Long story short, I had been a loyal State Farm customer for about 30 years. They recently started giving me a hard time because I like to buy different cars, as I'm an auto enthusiast. I recently rented a vehicle for a family trip and had a minor not-at-fault accident. My agent flat refused to take the claim, first alleging that I HAD TO file with the other insurance company. I declined, and she then told me I had to report the claim online....
Long story short, I had been a loyal State Farm customer for about 30 years. They recently started giving me a hard time because I like to buy different cars, as I'm an auto enthusiast. I recently rented a vehicle for a family trip and had a minor not-at-fault accident. My agent flat refused to take the claim, first alleging that I HAD TO file with the other insurance company. I declined, and she then told me I had to report the claim online. I tried to do that, but was told I couldn't because it was a rental car. I had to call a 800 number. I did so and was told the process takes 20 minutes and the hold time was 25 minutes. I called my agent back and she again refused to help. Needless to say, I have moved to a different carrier as of a few days ago. I am in the same line of work as State Farm, and have been for 25 years. I am deeply familiar with the auto insurance world and the claims process. This level of service is utterly unacceptable and I would NEVER allow such things to occur with my employer. State Farm, you spend an untold fortune advertising your service on all forms of media. However, your actions don't back up your claims (pun intended). I have also interviewed literally dozens of your staff over the years, if not hundreds, and all say the same thing. A poor place to work. You have a lot of work to do, State Farm.
1
July 8, 2022

ajack

How can State Farm treat me like this????

Back in Jan 2020 (CLMS - 2004G091k) someone from State Farm hit me from behind while driving to work. From the start they claims guy attempted not to fully repair my vehicle claiming all damages were not from the accident. He reviewed the accident site on Google Maps. My car had never been hit or damaged until that day. Fast forward to COVID shut down March 15, 2020 and then being diagnosed with cancer which caused me to stop treatment for neck a...
Back in Jan 2020 (CLMS - 2004G091k) someone from State Farm hit me from behind while driving to work. From the start they claims guy attempted not to fully repair my vehicle claiming all damages were not from the accident. He reviewed the accident site on Google Maps. My car had never been hit or damaged until that day. Fast forward to COVID shut down March 15, 2020 and then being diagnosed with cancer which caused me to stop treatment for neck and back pain from the accident and stay safe at home. I later found a doctor who would treated me for the pain in August 2020. I received his bill which he attempted to turn into the claims department with no success. I then receive the bills which I forwarded to State Farm and I'm told they will not honor them because of the 2 year limitation. The USA was shut down, billing was late, people didn't go to work and so forth. All I asked was to pay a $2,400.00 bill which they didn't pay any of my other bills sent to them. Oh, nor did they pay for the yellow paint and side fender damage on my vehicle either. This is how State Farm treats people their clients hit. I know next time to hire a good lawyer no matter what when hit by a State Farm insured driver.
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