State Farm Insurance Review & Ratings (2024)

State Farm insurance maintains an A+ rating from A.M. Best and an AA rating from S&P, attesting to its affordability and top-notch customer service. The estimated cost for State Farm auto insurance amounts to $96. Drivers have the potential to enjoy savings of up to 30% by utilizing a Drive Safe & Save account.

UPDATED: Dec 18, 2023Fact Checked

Travis Thompson

Licensed Insurance Agent

Travis Thompson has been a licensed insurance agent for nearly five years. After obtaining his life and health insurance licenses, he began working for Symmetry Financial Group as a State Licensed Field Underwriter. In this position, he learned the coverage options and limits surrounding mortgage protection. He advised clients on the coverage needed to protect them in the event of a death, critica...

Licensed Insurance Agent

Michael Vereecke

Commercial Lines Coverage Specialist

Michael Vereecke is the president of Customers First Insurance Group. He has been a licensed insurance agent for over 13 years. He also carries a Commercial Lines Coverage Specialist (CLCS) Designation, providing him the expertise to spot holes in businesses’ coverage. Since 2009, he has worked with many insurance providers, giving him unique insight into the insurance market, differences in ...

Commercial Lines Coverage Specialist

UPDATED: Dec 18, 2023

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance company and cannot guarantee quotes from any single insurance company.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.

UPDATED: Dec 18, 2023

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance company and cannot guarantee quotes from any single insurance company.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Dec 18, 2023Fact Checked
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State Farm Insurance

Average monthly rate for good drivers:

$86

A.M. Best rating:

A+

Complaint level:

Low

Pros

  • Well-established and reputable.
  • A+ rating with A.M. Best and AA rating with S&P.
  • Offers a range of discounts to help customers save on insurance costs.
  • Extensive agent network for personalized service.
  • Efficient claims handling process.
  • Comprehensive coverage options including auto, home, life, and health insurance.

Cons

  • Some negative reviews or complaints may exist, as with any company.
  • Rates may vary depending on individual circumstances.
  • Discounts availability might differ by state.

Final Verdict: Review of State Farm Insurance

State Farm is a well-established and reputable insurance company with a long history of providing high-quality coverage to customers across the United States.

The company offers a wide range of insurance products, including auto, home, life, and health insurance, and is known for its competitive pricing, excellent customer service, and efficient claims handling process.

State Farm also offers a variety of discounts and incentives to help customers save money on their premiums. While there may be some negative reviews or complaints about the company, overall, State Farm has a solid reputation and is a popular choice among consumers looking for reliable insurance coverage.

What You Should Know About state farm insurance

Are you looking for reliable insurance coverage? State Farm Insurance offers comprehensive solutions to protect your assets and provide peace of mind. In this article, we will review State Farm Insurance, covering topics such as coverage options, pricing, customer service, and discounts.

  • Offers a wide range of insurance products and services, including car insurance, home insurance, life insurance, and more.
  • Known for its excellent customer service and financial strength.
  • Provides a variety of discounts to help customers save money on their insurance premiums.

    With State Farm’s extensive agent network and commitment to customer satisfaction, you can trust them to meet your insurance needs. Take the next step to secure the best rates for your insurance by entering your zip code below and comparing quotes from top insurance providers. Protect what matters most with State Farm Insurance today.

    History and Mission of State Farm Insurance

    State Farm Insurance was founded in 1922 by a retired farmer and insurance salesman named George Jacob Mecherle. He had the vision to create a company that would provide affordable insurance to farmers in rural areas.

    Since its founding, State Farm has grown to become one of the largest insurance companies in the United States, with more than 58,000 employees and 19,000 agents serving over 83 million policies and accounts. The company’s headquarters are located in Bloomington, Illinois.

    State Farm’s mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.

    The company’s core values include doing what’s right, helping people, and being a good neighbor. They strive to provide excellent customer service and financial stability to their policyholders, and they are committed to giving back to the communities they serve through various charitable initiatives and programs.

    state farm insurance Insurance Coverage Options

    State Farm Insurance offers a wide range of insurance products and services, including:

    • Auto insurance: State Farm offers a variety of car insurance coverage options, including liability, collision, and comprehensive coverage. They also offer uninsured motorist coverage, medical payments coverage, and roadside assistance.
    • Homeowners insurance: State Farm offers homeowners insurance policies that cover damage to your home and personal property, as well as liability for accidents that occur on your property. They also offer additional coverage options, such as earthquake and flood insurance.
    • Renters insurance: State Farm offers renters insurance policies that provide coverage for your personal belongings, liability protection, and additional living expenses if you are displaced from your home due to a covered loss.
    • Life insurance: State Farm offers term life insurance, whole life insurance, and universal life insurance policies to help provide financial protection for your loved ones in the event of your death.
    • Health insurance: State Farm offers individual and family health insurance plans, as well as supplemental health insurance options, such as dental and vision insurance.
    • Disability insurance: State Farm offers disability insurance that provides income replacement if you become disabled and are unable to work.
    • Business insurance: State Farm offers a variety of business insurance products, including general liability insurance, commercial auto insurance, and workers’ compensation insurance.

      The cost of State Farm’s insurance services varies depending on some factors, such as the type of coverage you need, the deductible you choose, and the state you live in. However, State Farm is known for offering competitive rates and discounts to help customers save money on their insurance premiums.

      States Offering State Farm Insurance

      State Farm offers insurance products and services in all 50 states in the United States. In addition to their U.S. operations, State Farm also operates in Canada, with their Canadian headquarters located in Aurora, Ontario.

      However, it is important to note that insurance products and services may vary by state, as each state has its insurance regulations and requirements.

      Therefore, the specific types of insurance coverage and discounts offered by State Farm may differ from state to state.

      It’s always a good idea to speak with a State Farm agent or representative to find out what insurance products and services are available in your state and what discounts you may be eligible for.

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      state farm insurance Insurance Rates Breakdown

      The cost of insurance with State Farm varies depending on some factors, including the type of insurance coverage you need, your location, your driving record, the make and model of your car, your age, and other personal information.

      It’s important to note that the cost of insurance with State Farm can vary widely depending on your circumstances, and it’s always a good idea to get a quote from a State Farm agent or representative to find out how much your insurance will cost.

      state farm insurance Discounts Available

      State Farm car insurance discounts feature a wide variety to help customers save money on their insurance premiums. Here are some of the most popular discounts that are available:

      • Safe driver discount: If you have a clean driving record for a certain number of years, you may be eligible for a safe driver discount.
      • Good student discount: If you are a student with good grades, you may be eligible for a good student discount.
      • Multiple policy discount: If you bundle multiple insurance policies with State Farm, such as auto and home insurance, you may be eligible for a multiple policy discount.
      • Accident-free discount: If you go a certain number of years without an accident or a claim, you may be eligible for an accident-free discount.
      • Drive safe & save discount: State Farm offers a program that allows customers to save money on their car insurance premiums by using a mobile app that tracks their driving behavior, forming part of the State Farm Drive Safe and Save car insurance discount initiative.
      • Steer clear discount: Should you fall under the category of drivers below the age of 25 and have successfully finished the Steer Clear safe driving program, you could potentially qualify for a discount on your car insurance, specifically the State Farm steer clear car insurance discount.
      • Vehicle safety discount: If your car is equipped with certain safety features, such as anti-lock brakes or a passive restraint system, you may be eligible for a vehicle safety discount.
      • Defensive driving course discount: If you complete a defensive driving course, you may be eligible for a discount on your car insurance.
      • Loyalty discount: If you have been a State Farm customer for a certain number of years, you may be eligible for a loyalty discount.

        It’s important to note that not all discounts are available in all states, and eligibility requirements may vary. It’s always a good idea to speak with a State Farm agent or representative to find out what discounts you may be eligible for.

        Streamlining Experience With State Farm Insurance Claims Process

        Ease of Filing a Claim

        State Farm Insurance provides a hassle-free experience for filing claims, offering multiple channels for customers. Whether it’s through their user-friendly online platform, convenient over-the-phone service, or intuitive mobile apps, policyholders can easily initiate a claim, ensuring a seamless process during stressful times.

        Average Claim Processing Time

        State Farm stands out for its efficient claim processing, swiftly addressing customers’ needs. The company’s commitment to promptness ensures that claims are processed and resolved in a timely manner, providing policyholders with the support they require when they need it the most.

        Customer Feedback on Claim Resolutions and Payouts

        Customer feedback is a testament to State Farm’s dedication to resolving claims satisfactorily. The company has garnered positive reviews for its fair claim resolutions and transparent payout processes. Policyholders appreciate the company’s responsiveness and reliability, creating a sense of trust in State Farm’s claims handling abilities.

        Unveiling Cutting-Edge Digital and Technological Features by State Farm Insurance 

        Mobile App Features and Functionality

        State Farm’s mobile app offers a plethora of features and functionalities designed to enhance user experience. From policy management to claims tracking, the app provides a convenient platform for customers to access their insurance information on the go. Intuitive navigation and user-friendly interfaces make it easy for users to stay informed and in control of their policies.

        Online Account Management Capabilities

        State Farm’s online account management capabilities empower customers to manage their policies with ease. Through the secure online portal, policyholders can update their information, view policy documents, and make payments conveniently. The user-friendly interface ensures a seamless experience, allowing customers to efficiently handle their insurance affairs from the comfort of their homes.

        Digital Tools and Resources

        State Farm offers a range of digital tools and resources to assist customers in understanding their insurance needs better. From informative articles to interactive tools, policyholders have access to valuable resources that help them make informed decisions.

        These digital assets, coupled with State Farm’s commitment to customer education, contribute to a well-informed customer base, fostering a strong sense of confidence in the company’s services.

        How state farm insurance Ranks Among Providers

        State Farm Insurance stands as a prominent player in the insurance industry, it operates within a competitive landscape where several companies vie for customers’ attention. Here’s a brief look at some of the key competitors in the insurance market.

        • Allstate: A major competitor known for its diverse insurance offerings, including auto, home, and life insurance. Allstate is recognized for its extensive agent network and various policy options.
        • Geico (Government Employees Insurance Company): Renowned for its direct-to-consumer model and competitive pricing, Geico is a major player in the auto insurance sector. It emphasizes simplicity and affordability in its insurance products.
        • Progressive: A well-known insurance provider with a focus on innovation, Progressive is recognized for its Snapshot program, which uses telematics to determine auto insurance rates based on driving behavior.
        • Farmers Insurance Group: Operating in a similar space as State Farm, Farmers Insurance provides a range of insurance products, including auto, home, life, and business insurance. It boasts a sizable network of agents across the country.
        • Nationwide: Offering a broad spectrum of insurance options, Nationwide is known for its flexibility and personalized coverage. It provides services ranging from auto and home insurance to pet and life insurance.
        • Liberty Mutual: A global insurance company with a significant presence in the United States, Liberty Mutual offers diverse insurance products, including personal and commercial coverage. It emphasizes customer-centric services and innovation.

        In the ever-evolving insurance landscape, consumers have a variety of options to choose from, each with its unique strengths and offerings. Evaluating the strengths and weaknesses of these competitors alongside State Farm can help individuals make informed decisions based on their specific insurance needs.

        Customers Review: State Farm Insurance

        State Farm has a solid reputation for customer service and is generally well-regarded by its customers. Here are some of the key themes that emerge from customer reviews of State Farm:

        • Excellent customer service: Many State Farm customers praise the company for its friendly and helpful customer service representatives. Customers report that representatives are knowledgeable, responsive, and willing to go the extra mile to help them find the right coverage for their needs.
        • Competitive pricing: Many customers report that they can get affordable insurance coverage through State Farm and that the company offers a variety of discounts and other incentives that help them save money on their premiums.
        • Easy claims process: Several customers have reported positive experiences with State Farm’s claims process, noting that the company handles claims quickly and efficiently and that representatives are helpful and communicative throughout the process.
        • Availability: Customers also appreciate the fact that State Farm has a large network of agents and offices, which makes it easy to get in touch with a representative when needed.
        • Complaints: Some customers have complained about State Farm’s rates, stating that they were higher than they expected or that they increased unexpectedly. Other customers have complained about long wait times to speak with a representative or delays in processing claims.

          However, as with any insurance company, there may be some customers who have negative experiences, and it’s important to do your research and speak with a representative to determine whether State Farm is the right choice for you.

          Frequently Asked Questions

          What is State Farm Drive Safe and Save Insurance?

          State Farm Drive Safe and Save Insurance is a program that uses technology to monitor driving habits and offer discounts on car insurance rates to safe drivers.

          How does State Farm Drive Safe and Save Insurance work?

          Drivers can enroll in the program by installing a small device in their vehicle that monitors their driving habits. The device measures factors such as speed, braking, and acceleration, and provides feedback to the driver on how to improve their driving. Safe drivers can earn discounts of up to 50% on their car insurance rates.

          What are the benefits of using State Farm Drive Safe and Save Insurance?

          The main benefit of using State Farm Drive Safe and Save Insurance is the potential to save money on car insurance rates. The program also encourages safe driving habits, which can reduce the risk of accidents and lower insurance premiums in the long run.

          What are the requirements to enroll in State Farm Drive Safe and Save Insurance?

          To enroll in State Farm Drive Safe and Save Insurance, drivers must have a compatible vehicle and a valid driver’s license. They must also be willing to install the monitoring device in their vehicle and agree to share their driving data with State Farm.

          How much does State Farm Drive Safe and Save Insurance cost?

          There is no additional cost to enroll in State Farm Drive Safe and Save Insurance. Drivers may be eligible for discounts on their car insurance rates based on their driving habits.

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          Travis Thompson

          Licensed Insurance Agent

          Travis Thompson has been a licensed insurance agent for nearly five years. After obtaining his life and health insurance licenses, he began working for Symmetry Financial Group as a State Licensed Field Underwriter. In this position, he learned the coverage options and limits surrounding mortgage protection. He advised clients on the coverage needed to protect them in the event of a death, critica...

          Licensed Insurance Agent

          Michael Vereecke

          Commercial Lines Coverage Specialist

          Michael Vereecke is the president of Customers First Insurance Group. He has been a licensed insurance agent for over 13 years. He also carries a Commercial Lines Coverage Specialist (CLCS) Designation, providing him the expertise to spot holes in businesses’ coverage. Since 2009, he has worked with many insurance providers, giving him unique insight into the insurance market, differences in ...

          Commercial Lines Coverage Specialist

          Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.

          Reviews
          for state farm insurance

          4.09 (17,754 reviews)
          1
          February 5, 2024

          Chopper407

          Two thumbs down for the claims department.

          State Farm appears to be riding high with their NFL player commercials all the while treating their customers with little to no valve. State Farm’s claim department is cheap and unorganized. You’ll get a different answer to the same question every time you talk to a different claim specialist. When it comes to getting your car fixed expect to have to pay for repairs. I have full coverage and had damage done to my car. When I took it to a shop...
          State Farm appears to be riding high with their NFL player commercials all the while treating their customers with little to no valve. State Farm’s claim department is cheap and unorganized. You’ll get a different answer to the same question every time you talk to a different claim specialist. When it comes to getting your car fixed expect to have to pay for repairs. I have full coverage and had damage done to my car. When I took it to a shop recommended by the dealer the State Farm adjuster undercut the shops prices left and right leaving me with a $1167.00 bill. Then they give me bs excuses why I’m out of pocket. I can only imagine what they would do if my house was damaged from a Hurricane or wind storm. This has been a terrible experience for my wife and I and will be switching to a different insurance company in the near future.
          5
          October 28, 2023

          trailrunner87

          Excellent Insurance Experience with State Farm

          I unfortunately hit a deer and my front end was damaged to a small extent. State Farm made my car repair and rental car process seamless. Since there was no one involved in my accident besides myself, I decided to try their app to log my claim and I had a very easy experience. I didn't have to submit photos since it was a deer that caused it and it gave me next steps clearly and quickly. It gave me a list of collision centers and rental car pla...
          I unfortunately hit a deer and my front end was damaged to a small extent. State Farm made my car repair and rental car process seamless. Since there was no one involved in my accident besides myself, I decided to try their app to log my claim and I had a very easy experience. I didn't have to submit photos since it was a deer that caused it and it gave me next steps clearly and quickly. It gave me a list of collision centers and rental car places, let me know what my rental car allowance was since I had recently added that to my policy, and let me know my deductible clearly at the end. I did everything through the app. Within a few hours, someone called me from State Farm to make sure I was okay and to ask if I needed any clarification or help navigating the app. She was caring and easy to talk to. I also love my agent, Bob Garrigan, and his whole team. They have always been there to discuss things with, to make good decisions with, and to support whatever I choose to do. I have never felt taken advantage of. I had two other accident claims with them a few years ago. Both went smoothly as well - both times, men rear-ended me. The first gentleman lied about it to avoid a policy issue on his end and my agent stayed the course and continued to patiently work with his insurance company until they took ownership of his actions and paid the claim. The second time I was rear-ended, the young man didn't contest his part in it, but the collision center was difficult to work with and State Farm had to call them out for their poor performance and work on my behalf. This is how an insurance company should treat their customer. I plan to stay with State Farm for as long as they give five star service.
          1
          October 19, 2023

          Ann_Smith

          To "Insure" a downfall

          State Farm, as with many insurance companies care about only 1 thing. Money. I think the best way to understand it is just to watch the Incredibles, and that scene with Bob at his job. Does it matter who is at fault? No. Does it matter what the circumstances were? No. Does it matter if anybody is being unethical? No. What matters is the cold, hard cash. You can pay thousands of dollars, have a fender bender with barely a scratch and OOOP, they ha...
          State Farm, as with many insurance companies care about only 1 thing. Money. I think the best way to understand it is just to watch the Incredibles, and that scene with Bob at his job. Does it matter who is at fault? No. Does it matter what the circumstances were? No. Does it matter if anybody is being unethical? No. What matters is the cold, hard cash. You can pay thousands of dollars, have a fender bender with barely a scratch and OOOP, they had to pay money to fix it? Strike one. Soon enough, you are out with yesterday's garbage. Heaven forbid you have a child learning how to drive and something goes wrong. I can promise you it will haunt them for years to come. They say they only look at the past three years. That would be a lie. They say they have your back, and that would be a lie. Any possibility they have to pay anything, even if only partial fault, they can, and will, throw the sack at ya. With that said, it does have some lovely agents. I could rave about how awesome they are. Heck, an agent thought it would be ridiculous to sack somebody over what happened to me, but, you know, he appealed and the company still said "Whaaat, we must pay money even though the person has barely had issues? No way!" Amazing how they can hire good ethical employees, but can't be a good ethical business. You can spend way more in premiums than they have ever had to pay for anything, but who cares? They don't want to to ever have to do their job. Insurance is required by law. But what is the point of having insurance when at the snap of the fingers they can dig up something that happened when you were learning how to drive and compare it to a small fender bender in the future and say "We don't want that!" What is to feel safe about? The motto "we got your back... as long as you are the only one who has to pay us anything. Ever." Should be their slogan. You can't learn from mistakes, even if you never make them again, you can't have complications with a new license without it haunting your future. You can't be human, and sometimes make human error. Insurance is there to ensure you will be ok. The only thing state farm ensures is their path to your wallet, and a way to ditch if any of YOUR money ever has to come back to you because things happen.
          1
          September 16, 2023

          romomy

          Ridiculous Rate Increases

          They just raised my rate by $100.00 which was bad enough but they raised my mother's $400.00. She's on a fixed income and her rate was already ridiculously high. She has a good driving record and has been with SF for decades. When we made a move to the West coast, they doubled what she was paying back home (from a little over $600.00 per yr to $1200 every six months) and now to raise it another $400.00 after six months is adding insult to inju...
          They just raised my rate by $100.00 which was bad enough but they raised my mother's $400.00. She's on a fixed income and her rate was already ridiculously high. She has a good driving record and has been with SF for decades. When we made a move to the West coast, they doubled what she was paying back home (from a little over $600.00 per yr to $1200 every six months) and now to raise it another $400.00 after six months is adding insult to injury. She worked her entire life and always paid her bill on time. No accidents, tickets, etc. No way she can afford $1600.00 every six months. That's if they don't raise it again in 6 months. It is appalling that they treat decades long customers this way. She's supposed to be enjoying retirement but how is she supposed to do that when she can't drive? If you think being with SF forever will help you in your twilight years forget it. They don't care about longterm business. Obviously, they raised her rate so much because they know she can't pay that much and they get to drop her without being called out for age discrimination. Changing companies ASAP.
          4
          July 22, 2023

          Jen Anders

          State Farm Insurance review

          The State Farm Drive Safe & Save app is below average. Doesn\'t record every trip as it should. Requires my cellphone to have everything on (Location, Storage, Bluetooth, Physical Location, Phone, etc.), but lowers your trip score if the phone moves, jostles, or slides at all while you drive, A pain in the neck to deal with it every time. Also, it recorded a trip I did not make in my vehicle, but that my spouse drove us in his vehicle. So far af...
          The State Farm Drive Safe & Save app is below average. Doesn\'t record every trip as it should. Requires my cellphone to have everything on (Location, Storage, Bluetooth, Physical Location, Phone, etc.), but lowers your trip score if the phone moves, jostles, or slides at all while you drive, A pain in the neck to deal with it every time. Also, it recorded a trip I did not make in my vehicle, but that my spouse drove us in his vehicle. So far after1 month its only an $11.10 discount for 6 months, but we will see. I would not recommend this app. Allstatea was much more user friendly and less \"Big Brother.\"
          5
          May 3, 2023

          LHN

          Personal article policy

          [REDACTED NAME] was very helpful with my personal articles policy. I made my payment for 2023 to my auto policy. She was very helpful to ensure payment when to the correct department.
          1
          March 17, 2023

          Love2sing_

          Customer Concerns or Customer Loyalty Mean Nothing

          After almost 20 years of being a State Farm customer, I will be moving on to another insurance carrier. I took my car to be repaired at a State Farm preferred body shop after a collision with a deer. Traumatizing! The repair shop didn’t submit all the needed repairs to State Farm in an effort to cut corners and still do the work just barely under the threshold of my vehicle being totaled. When I went to pick up my car, the engine light was on, ...
          After almost 20 years of being a State Farm customer, I will be moving on to another insurance carrier. I took my car to be repaired at a State Farm preferred body shop after a collision with a deer. Traumatizing! The repair shop didn’t submit all the needed repairs to State Farm in an effort to cut corners and still do the work just barely under the threshold of my vehicle being totaled. When I went to pick up my car, the engine light was on, my instrument panel wasn’t working, and my sunroof liner was still sagging inside the vehicle. The repair shop relayed to State Farm that such issues were “pre-existing” issues. This claim was totally untrue. I ended up taking my vehicle to the dealership to fix the electrical issues that did not exist prior to the accident. It was determined at the dealership that those issues were a result of unsavory work performed at the body shop. The final issue was the sunroof liner. The body shop still insisted it was a pre-existing condition. I contacted State Farm directly with my concern. They told me unless I had a photo of the liner intact before the accident, they would stand by the report of the body shop because the shop is on their preferred list. How absurd! My only request was that they send a State Farm representative to look at the sunroof. They would not comply, and I was told that if I need to change insurance companies, they would understand. As a result, I am now financially responsible for this outstanding repair to my vehicle. So, no I would not recommend State Farm as an insurance carrier. They were NOT “like a good neighbor.” They were NOT “there” for me as a customer. If you do select them, make sure you take a picture of your vehicle intact right before you anticipate an accident. Absurd!
          1
          March 2, 2023

          Amb13

          Rather have no insurance

          If there is ever a possibility that you may be in an accident, even if you didn't cause it and tried to avoid it.....DONT go to state farm. When your in an accident they don't want to help. They argue about paying you and when they do, it I'd never on time. They keep upping their prices. I wouldn't tell my worst enemy to get insurance through here and have had multiple people go somewhere else. TERRIBLE COMPANY!
          1
          February 18, 2023

          Cristel94

          No accountability from them

          I had an accident a while back and they got my car fixed at a location THEY recommended. I had it fixed (according to the location) and I left just fine. Exactly one year later I’m starting to have issues with my car and after a few discoveries, I knew it stemmed from that accident. I called State Farm and they had me take it to get looked at and go from there. I took it to a collision center and waited for my car to get looked at. It has been ...
          I had an accident a while back and they got my car fixed at a location THEY recommended. I had it fixed (according to the location) and I left just fine. Exactly one year later I’m starting to have issues with my car and after a few discoveries, I knew it stemmed from that accident. I called State Farm and they had me take it to get looked at and go from there. I took it to a collision center and waited for my car to get looked at. It has been a mess from there and I had no car for about a month! In that month it was full of no communication from their end, and no responsibility and accountability over something I was 100% sure stemmed from that accident, seeing as my car was perfectly fine before. I have received mostly bad customer service from workers there who spoke to me with little patience, condescending tones and if I was a disturbance, as if I haven’t been a loyal customer for YEARS. Everyone who was helping me with this case outside of the state farm team has been super helpful and patient because they understand how much of a stress this can be to someone. In the end I had two different people come out to estimate my car, the second time me being there to help them understand what they need to be looking at. The estimator the second time even saw defects the previous people who fixed my car had done. I’m the end, they still didn’t believe it was from this, but instead because this was originally a salvage vehicle so it MUST be from that. Ignoring the fact that my car was perfectly fine beforehand and had no issues with ANYTHING, including getting it aligned. Distraught, I had to drive an unsafe vehicle for a week, clutching at the wheel and hoping I can make it to and from my destinations, until I had a body shop guy look at my car and see what was going on. I took it today and he said, just as I imagined, the entire issue was from the side where (shock!) the accident occurred! The left side was fine. As soon as I fix the right side, my car should be fine. The previous people who had my car literally destroyed my vehicle and even caused me to have a what could have been deadly accident where my tire split, and State Farm simply backed them up (not to mention that place closed so that shows how “reputable” they were) instead of supporting a loyal customer for years. We pay hundreds to insurance companies a month and the rare times we need them to use the money we give them, they treat us like crap and take no responsibility for taking us to a place that don’t fix my car and almost had me killed. I’m not even typing out all the small details on this issue and look how long this review had to be! Truly I may just switch insurances because this has been such a horrible experience and I hope the next place actually cares about their customers. “Like a good neighbor, State Farm is there”? Lmao if they were my “good neighbors”, I’d close my blinds and ignore them if they rang my doorbell to come over…
          1
          February 3, 2023

          Nsu_1617

          State Farm Insurance is really bad!!!

          Here in Maryland, State Farm has a lion's share of car insurance. Everywhere you look, there an agent. I used to have a policy with them, but changed to a competitor when they their rates. Long story short, my wife was involved in an auto accident with their client who changed lanes, drove into my wife's leading to a collision with damage to my wife's front bumper. State Farm kept stringing me on for two weeks and eventually refused to pay for da...
          Here in Maryland, State Farm has a lion's share of car insurance. Everywhere you look, there an agent. I used to have a policy with them, but changed to a competitor when they their rates. Long story short, my wife was involved in an auto accident with their client who changed lanes, drove into my wife's leading to a collision with damage to my wife's front bumper. State Farm kept stringing me on for two weeks and eventually refused to pay for damages. Every time I called, a representative was giving me a different story. The company sucks.
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