Mercury

This Mercury review will cover Mercury ratings by real users for overall satisfaction and claims, cost, billing, and service satisfaction. The Mercury A.M. Best rating is A+. To compare insurance rates from the best companies in your locale, enter your ZIP code below.

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Chris Tepedino is a feature writer that has written extensively about home, life, and car insurance for numerous websites. He has a college degree in communication from the University of Tennessee and has experience reporting, researching investigative pieces, and crafting detailed, data-driven features. His works have been featured on CB Blog Nation, Flow Words, Healing Law, WIBW Kansas, and C...

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Written by Chris Tepedino
Insurance Feature Writer Chris Tepedino

Laura Walker graduated college with a BS in Criminal Justice with a minor in Political Science. She married her husband and began working in the family insurance business in 2005. She became a licensed agent and wrote P&C business focusing on personal lines insurance for 10 years. Laura serviced existing business and wrote new business. She now uses her insurance background to help educate...

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Reviewed by Laura Walker
Former Licensed Agent Laura Walker

UPDATED: Nov 19, 2011

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Company Details
Address: 555 West Imperial Highway
City: Brea
State: CA
ZIP Code: 92821
Phone Number: (323) 937-1060
Fax: (323) 857-7116
AM Best Rating: A+
Fitch Rating: A+
3.73 (666 reviews)

Reviews
for Mercury Insurance Group

3.73 (666 reviews)
1
November 27, 2021

steeeeve

Worst Insurance Co.

This company does not pay claims. Worst insurance company ever! Horrible customer service and claims department is a joke. I do not even understand how they are allowed to operate in the USA. I made a claim and they dismissed it before even seeing the details of the accident. Dismissing claims and not paying claims is Mercury's protocol. Paying them premiums is a waste of money because they automatically dismiss most claims and do not pay. ...
This company does not pay claims. Worst insurance company ever! Horrible customer service and claims department is a joke. I do not even understand how they are allowed to operate in the USA. I made a claim and they dismissed it before even seeing the details of the accident. Dismissing claims and not paying claims is Mercury's protocol. Paying them premiums is a waste of money because they automatically dismiss most claims and do not pay.
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3
January 11, 2021

Shaya

My Review

Overall it is a good insurance company however, i do wish they would offer benefits due to the pandemic.
3
December 31, 2020

JuneT

Mercury Insurance High Premiums

I pay the premium and have made no claims. I think the rates are too high but feel comparing insurance won't yeild a different result.
4
November 20, 2020

shorty22

great service

This company is always thorough and on top of everything when it comes to actually needing them. They are very detailed in their bills. They don't hide fees. They explain everything and are by your side thru any claims.
5
October 17, 2020

Evan507

Great customer service.

Mercury has great customer service and comparable rates. They handled my claim quickly and didn't raise my rates for a small accident. Their service was quicker than expected and the representatives are all friendly and courteous. The website and app are very useful and easy to use. I highly recommend them.
3
October 8, 2020

lordaz

Mercury Review

Mercury has been great at walking me through the process of reporting an accident but they should be more diligent about continuously contacting the other insurance company to get their information.
5
October 8, 2020

danimurillo

Great service

Our vehicle was hit/damaged in the middle of the night. Called Mercury and opened a claim quickly. It was quick and easy!
4
October 5, 2020

asanchez7876

No Problems so Far.

I haven't had any good or bad experiences with them as I have not had to file any claims. So far their prices have been pretty comparable or a little cheaper than other companies.
3
October 2, 2020

chiver

Good service but high price

This is a good company that process claims without any issue. However, they increase my insurance every year and I find much cheaper insurances from other company.
1
September 8, 2020

alberto17

time

I am not satisfied with the service, it is very difficult to pay for the high costs and it is impossible to communicate with them, they do not attend to the claims on time
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