Rockford Mutual Insurance Review & Ratings (2023)

This Rockford Mutual Insurance Review will cover Rockford Mutual Insurance ratings by real users for overall satisfaction and claims, cost, billing, and service satisfaction. The Rockford Mutual Insurance A.M. Best rating is A-. To compare insurance rates from the best companies in your area, enter your ZIP code below.

UPDATED: Mar 6, 2023Fact Checked

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Chris Tepedino is a feature writer that has written extensively about home, life, and car insurance for numerous websites. He has a college degree in communication from the University of Tennessee and has experience reporting, researching investigative pieces, and crafting detailed, data-driven features. His works have been featured on CB Blog Nation, Flow Words, Healing Law, WIBW Kansas, and C...

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Written by Chris Tepedino
Insurance Feature Writer Chris Tepedino

Laura Walker graduated college with a BS in Criminal Justice with a minor in Political Science. She married her husband and began working in the family insurance business in 2005. She became a licensed agent and wrote P&C business focusing on personal lines insurance for 10 years. Laura serviced existing business and wrote new business. She now uses her insurance background to help educate...

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Reviewed by Laura Walker
Former Licensed Agent Laura Walker

UPDATED: Mar 6, 2023

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Company Details
Address: 527 Colman Center Drive
City: Rockford
State: IL
ZIP Code: 61108
Phone Number: (815) 229-1500
Fax: (815) 398-2635
AM Best Rating: A-

Rockford Mutual Insurance is a reliable provider of car insurance services that offers a range of products and discounts to meet the needs of its customers.

Here are some interesting facts about this company:

  • The company has been in business for over 125 years, providing customers with a history of stability and dependability.
  • Rockford Mutual Insurance has a mission to provide high-quality insurance services to its policyholders while maintaining financial strength and stability.
  • The company offers a wide range of car insurance products and services, including liability coverage, collision coverage, and comprehensive coverage.

Rockford Mutual Insurance has a mission to provide high-quality insurance services to its policyholders while maintaining financial strength and stability.

History and Mission: Rockford Mutual Insurance

Rockford Mutual Insurance was founded in 1896 in Rockford, Illinois, and has been providing insurance services to customers for over 125 years. The company was initially formed as a mutual insurance company, which means that policyholders own the company and share in its profits.

The company’s mission is to provide high-quality insurance services to its policyholders while maintaining financial strength and stability.

To achieve this mission, Rockford Mutual Insurance focuses on providing personalized service and building long-term relationships with its customers.

The company also emphasizes the importance of staying up-to-date with advances in technology and using data analytics to improve its operations.

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Insurance Plans Offered by Rockford Mutual

Rockford Mutual Insurance offers a range of insurance products and services to meet the needs of its customers. Here’s an overview of the main products and services offered by the company:

  • Car insurance: Rockford Mutual Insurance provides car insurance coverage that includes liability coverage, collision coverage, and comprehensive coverage. The company also offers a range of discounts to help customers save money on their car insurance premiums.
  • Home insurance: The company’s home insurance coverage includes protection for the structure of the home, personal property, and liability. Optional coverage is also available, such as flood insurance and coverage for expensive items like jewelry and artwork.
  • Business insurance: Rockford Mutual Insurance offers a range of business insurance products, including property insurance, liability insurance, and workers’ compensation insurance. The company’s business insurance products are designed to meet the unique needs of small to mid-sized businesses.
  • Farm insurance: The company’s farm insurance coverage includes protection for farm property, livestock, and farm equipment. Optional coverage is also available for things like farm liability and crop insurance.

Rockford Mutual Insurance also offers a range of additional services to its customers, such as roadside assistance and identity theft protection. The company’s insurance products are available in Illinois, Indiana, Iowa, and Wisconsin.

Cost of Rockford Mutual Insurance

The cost of insurance with Rockford Mutual Insurance varies depending on several factors, such as the type of coverage needed, the driver’s age and driving history, and the make and model of the vehicle being insured. The company uses a variety of factors to determine insurance premiums, including:

  • The driver’s age, gender, and marital status
  • The driver’s driving history and experience
  • The make, model, and age of the vehicle being insured
  • The location where the vehicle is primarily driven and parked
  • The amount of coverage being purchased

To get an accurate quote for insurance with Rockford Mutual Insurance, it’s best to contact the company directly and provide information about your specific insurance needs. The company offers personalized quotes based on individual circumstances and insurance needs.

Available Discounts With Rockford Mutual Insurance

Rockford Mutual Insurance offers a range of discounts to help customers save money on their insurance premiums. Here are some of the available discounts:

  • Multi-policy discount: Customers who purchase multiple insurance policies through Rockford Mutual Insurance can save money on their premiums. For example, customers who purchase both car insurance and home insurance through the company may be eligible for a multi-policy discount.
  • Safe driver discount: Customers who have a good driving record and no accidents or violations may be eligible for a safe driver discount. This discount rewards safe driving behavior by offering lower premiums.
  • Anti-theft device discount: Customers who install anti-theft devices in their vehicles, such as alarms or tracking devices, may be eligible for an anti-theft device discount. This discount can help lower premiums by reducing the risk of theft or damage to the vehicle.
  • Good student discount: Students who maintain good grades in school may be eligible for a good student discount. This discount rewards academic achievement and encourages young drivers to be responsible and safe behind the wheel.
  • Homeowner discount: Customers who own their homes may be eligible for a homeowner discount on their insurance premiums. This discount reflects the lower risk of loss or damage to property when the customer owns their home.

Customers should note that the availability and amount of discounts may vary by state and by individual circumstances. It’s best to contact Rockford Mutual Insurance directly to learn more about the specific discounts that may be available.

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States Where Rockford Mutual Offers Insurance

Rockford Mutual Insurance offers insurance products and services in four Midwestern states in the United States. The states where the company operates include:

  • Illinois: Rockford Mutual Insurance provides insurance coverage for customers in Illinois, including car insurance, home insurance, business insurance, and farm insurance.
  • Indiana: The company offers car insurance, home insurance, and business insurance to customers in Indiana.
  • Iowa: Rockford Mutual Insurance provides car insurance, home insurance, business insurance, and farm insurance coverage to customers in Iowa.
  • Wisconsin: The company offers car insurance, home insurance, business insurance, and farm insurance to customers in Wisconsin.

Customers in these states can contact Rockford Mutual Insurance directly to learn more about the insurance products and services that are available to them.

The company offers personalized quotes and tailored insurance solutions based on individual circumstances and insurance needs.

Customer Feedbacks for Rockford Mutual Insurance

Rockford Mutual Insurance has generally positive customer reviews online, with many customers praising the company’s personalized customer service, competitive pricing, and fast claims handling. Here’s a summary of some customer reviews from reputable sources:

The Better Business Bureau (BBB) gives Rockford Mutual Insurance an A+ rating and has accredited the company since 1978. The company has received only a handful of complaints in recent years, and those complaints have been resolved satisfactorily.

On Consumer Affairs, Rockford Mutual Insurance has an overall rating of 4.6 out of 5 stars, based on 16 customer reviews. Many customers praise the company’s fast and efficient claims handling, as well as its helpful and responsive customer service.

On Google Reviews, Rockford Mutual Insurance has an overall rating of 4.1 out of 5 stars, based on 54 customer reviews. Many customers appreciate the company’s competitive pricing and personalized approach to insurance, while others note the company’s friendly and knowledgeable agents.

Overall, Rockford Mutual Insurance appears to have a good reputation among its customers, with many customers praising the company’s personalized approach to insurance and its fast and efficient claims handling.

Customers looking for a reliable insurance provider in the Midwestern United States may want to consider Rockford Mutual Insurance.

In Summary: Rockford Mutual Insurance

Overall, Rockford Mutual Insurance is a reputable insurance company with a long history of providing personalized insurance solutions to customers in the Midwestern United States.

The company offers a range of insurance products, including car insurance, home insurance, business insurance, and farm insurance, and has a strong focus on customer service and fast claims handling.

Additionally, Rockford Mutual Insurance offers a range of discounts to help customers save money on their insurance premiums.

Reviews
for Rockford Mutual Insurance Company

4.13 (16 reviews)
5
December 9, 2019

kailymoore

Rockford Mutual Insurance

I have had wonderful auto insurance with Rockford Mutual Insurance Company through [REDACTED NAME] [REDACTED NAME]. I have had nothing but wonderful experiences with all employees.
5
June 4, 2019

Sanns

Fantastic rates!

Excellent customer service. Fantastic competitive rates! No complaints! Trustworthy company doing good business locally.
5
December 21, 2018

Saddis322

Great Insurance Company

We love Rockford Mutual. They are always available when we need them. They were very helpful during an accident.
5
June 12, 2018

Rongast

Happy with my insurance company

I have had some bad experience s with some insurance companies, but this company I have never had a problem with this company and the agent that I deal with has always been pleasant
5
April 17, 2018

PRET

Love having Roadside Assistance

Always responsive to phone calls. We've only had to use for Road Side Assistance. They keep in touch and check back with you to make sure you've been taken care of and are satisfied.
3
March 6, 2018

Chasity

Insurance

This company offered the greatest rates and policies period. I paid less with them for renter's and auto insurance. I even had a better policy than my previous policy which I paid about $50 more for a month. Only downside, they are very picky with payments. I couldn't get signed up to pay online, and when they tried to take it out of my acct, they had the wrong account number. They threatened to end my policy immediately. I will say I liked Geico...
This company offered the greatest rates and policies period. I paid less with them for renter's and auto insurance. I even had a better policy than my previous policy which I paid about $50 more for a month. Only downside, they are very picky with payments. I couldn't get signed up to pay online, and when they tried to take it out of my acct, they had the wrong account number. They threatened to end my policy immediately. I will say I liked Geico a little better for these reasons.
1
December 28, 2017

Waynette Castro

Rockford Mutual review

Jessica Rhodes did nothing to help us on this claim. Our parked car was hit by a DUI driver and left un-driveable. Tec Appraisers is who Rockford uses for an estimate-took 10 days for them to finally come out to write up the damage estimate. Meanwhile we were never informed we only had 1 month worth of rental coverage on our policy -nor that we only had 1 tow to a body shop until after we were there already and found out it would be a 2-4 week wa...
Jessica Rhodes did nothing to help us on this claim. Our parked car was hit by a DUI driver and left un-driveable. Tec Appraisers is who Rockford uses for an estimate-took 10 days for them to finally come out to write up the damage estimate. Meanwhile we were never informed we only had 1 month worth of rental coverage on our policy -nor that we only had 1 tow to a body shop until after we were there already and found out it would be a 2-4 week wait for our vehicle to even start repairs! We ran out of car rental time and they termed coverage w/Enterprise car rental while our car wasn't even started with repairs! They never even called me to let me know this! When I called the Supervisor at Rockford - MR KENNEDY about this he was rude, very short with me after I pointed out how poorly this was handled. Mr Kennedy basically said he didn't care that my car wasn't fixed -he wasn't going to pay further for a rental car while my car was awaiting repairs and no apologies that we had been with them 9 years accident free and that we were so uninformed in this process. No offers to make it right with us on our rental car out of pocket expenses to date. It has been 7 weeks and we are still without our car! DO NOT CHOOSE ROCKFORD MUTUAL. THEY ONLY CARE ABOUT THEMSELVES AND ARE NOT INTERESTED IN HELPING THEIR PAYING CUSTOMERS.
4
July 8, 2017

WhiteTigress

Great Coverage For A Great Price

Rockford Mutual offers great coverage for our vehicles, with low cost add-ons. The monthly premium is a very competitive price. It's easy to reach someone if the need arises, and easy to make payments.
5
February 16, 2017

Clearsurance-user

It's good

It's alot cheaper than American family
3.5
October 25, 2016

Clearsurance-user

Perfect

Great
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