State Farm Drive Safe and Save Insurance Review & Ratings (2023)

This State Farm Drive Safe and Save Insurance Review will cover State Farm Drive Safe and Save Insurance ratings by real users for overall satisfaction and claims, cost, billing, and service satisfaction. To compare insurance rates from the best companies in your area, enter your ZIP code below.

UPDATED: Jun 21, 2022Fact Checked

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Home » Companies » State Farm Drive Safe and Save Insurance Review & Ratings (2023)

Chris Tepedino is a feature writer that has written extensively about home, life, and car insurance for numerous websites. He has a college degree in communication from the University of Tennessee and has experience reporting, researching investigative pieces, and crafting detailed, data-driven features. His works have been featured on CB Blog Nation, Flow Words, Healing Law, WIBW Kansas, and C...

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Written by Chris Tepedino
Insurance Feature Writer Chris Tepedino

Laura Walker graduated college with a BS in Criminal Justice with a minor in Political Science. She married her husband and began working in the family insurance business in 2005. She became a licensed agent and wrote P&C business focusing on personal lines insurance for 10 years. Laura serviced existing business and wrote new business. She now uses her insurance background to help educate...

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Reviewed by Laura Walker
Former Licensed Agent Laura Walker

UPDATED: Jun 21, 2022

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The Rundown

  • Drive Safe & Save tracks driving behavior and informs you of negative driving habits you can improve.
  • Owning an OnStar device may allow you a further discount.
  • Improving your driving behaviors increases the discount.

Today we’re going to compare the State Farm Drive Safe program and OnStar. If you’d like to know more about State Farm in general, read our article State Farm Car Insurance review.

For affordable car insurance, type your ZIP code into our free and helpful tool above to find reasonable car insurance quotes in your area. Not yet ready to buy car insurance? Read on to learn more.

What is State Farm Drive Safe and Save?

The State Farm Drive Safe and Save app connects to a Bluetooth beacon that State Farm will provide you once you enroll. As long as you keep your Bluetooth on the app will provide you with driving feedback.

Here are some things it will tell you about, so you can correct your driving habits and begin saving money.

  • Distracted Driving
  • Fast Cornering
  • Hard Braking
  • Quick Acceleration
  • Speeding

If you limit these suboptimal driving behaviors you’ll begin to see discounts on your premiums. Keep in mind that insurance companies are all about risk and this app really just simplifies the process for both you and the insurer.

Before we go into a little more detail on how you can save, let’s take a look at the rates you’d be decreasing. Consult the following table to see rates for not only State Farm but other companies as well.

State Farm vs Other Leading Providers Average Annual Car Insurance Rates
StateAverage Annual Rates by StateAllstate Average Annual RatesAmerican Family Average Annual RatesFarmers Average Annual RatesGeico Average Annual RatesLiberty Mutual Average Annual RatesNationwide Average Annual RatesProgressive Average Annual RatesState Farm Average Annual RatesTravelers Average Annual RatesUSAA Average Annual Rates
Alabama$3,566.96$3,311.52Data Not Available$4,185.80$2,866.60$4,005.48$2,662.66$4,450.52$4,798.15$3,697.80$2,124.09
Alaska$3,421.51$3,145.31$4,153.07Data Not Available$2,879.96$5,295.55Data Not Available$3,062.85$2,228.12Data Not Available$2,454.21
Arizona$3,770.97$4,904.10Data Not Available$5,000.08$2,264.71Data Not Available$3,496.08$3,577.50$4,756.25$3,084.74$3,084.29
Arkansas$4,124.98$5,150.03Data Not Available$4,257.87$3,484.63Data Not Available$3,861.79$5,312.09$2,789.03$5,973.33$2,171.06
California$3,688.93$4,532.96Data Not Available$4,998.78$2,885.65$3,034.42$4,653.19$2,849.67$4,202.28$3,349.54$2,693.87
Colorado$3,876.39$5,537.17$3,733.02$5,290.24$3,091.69$2,797.74$3,739.47$4,231.92$3,270.77Data Not Available$3,338.87
Connecticut$4,618.92$5,831.60Data Not AvailableData Not Available$3,073.66$7,282.87$3,672.34$4,920.35$2,976.24$6,004.29$3,190.00
Delaware$5,986.32$6,316.06Data Not AvailableData Not Available$3,727.29$18,360.02$4,330.21$4,181.83$4,466.85$4,182.36$2,325.98
District of Columbia$4,439.24$6,468.92Data Not AvailableData Not Available$3,692.81Data Not Available$4,848.98$4,970.26$4,074.05Data Not Available$2,580.44
Florida$4,680.46$7,440.46Data Not AvailableData Not Available$3,783.63$5,368.15$4,339.60$5,583.30$3,397.67Data Not Available$2,850.41
Georgia$4,966.83$4,210.70Data Not AvailableData Not Available$2,977.20$10,053.44$6,484.90$4,499.22$3,384.88Data Not Available$3,157.46
Hawaii$2,555.64$2,173.49Data Not Available$4,763.82$3,358.86$3,189.55$2,551.83$2,177.93$1,040.28Data Not Available$1,189.35
Idaho$2,979.09$4,088.76$3,728.79$3,168.28$2,770.68$2,301.51$3,032.19Data Not Available$1,867.96$3,226.29$1,877.61
Illinois$3,305.48$5,204.41$3,815.31$4,605.20$2,779.16$2,277.65$2,711.81$3,536.65$2,344.88$2,499.76$2,770.21
Indiana$3,414.97$3,978.81$3,679.68$3,437.55$2,261.07$5,781.35Data Not Available$3,898.00$2,408.94$3,393.75$1,630.86
Iowa$2,981.28$2,965.86$3,021.81$2,435.72$2,296.16$4,415.28$2,735.44$2,395.50$2,224.51$5,429.38$1,852.57
Kansas$3,279.62$4,010.23$2,146.40$3,703.77$3,220.65$4,784.42$2,475.59$4,144.38$2,720.00$4,341.43$2,382.61
Kentucky$5,195.40$7,143.92Data Not AvailableData Not Available$4,633.59$5,930.97$5,503.23$5,547.63$3,354.32$6,551.68$2,897.89
Louisiana$5,711.34$5,998.79Data Not AvailableData Not Available$6,154.60Data Not AvailableData Not Available$7,471.10$4,579.12Data Not Available$4,353.12
Maine$2,953.28$3,675.59Data Not Available$2,770.15$2,823.05$4,331.39Data Not Available$3,643.59$2,198.68$2,252.97$1,930.79
Maryland$4,582.70$5,233.17Data Not AvailableData Not Available$3,832.63$9,297.55$2,915.69$4,094.86$3,960.87Data Not Available$2,744.14
Massachusetts$2,678.85$2,708.53Data Not AvailableData Not Available$1,510.17$4,339.35Data Not Available$3,835.11$1,361.86$3,537.94$1,458.99
Michigan$10,498.64$22,902.59Data Not Available$8,503.60$6,430.11$20,000.04$6,327.38$5,364.55$12,565.52$8,773.97$3,620.00
Minnesota$4,403.25$4,532.01$3,521.29$3,137.45$3,498.54$13,563.61$2,926.49Data Not Available$2,066.99Data Not Available$2,861.60
Mississippi$3,664.57$4,942.11Data Not AvailableData Not Available$4,087.21$4,455.94$2,756.53$4,308.85$2,980.48$3,729.32$2,056.13
Missouri$3,328.93$4,096.15$3,286.90$4,312.19$2,885.33$4,518.67$2,265.35$3,419.14$2,692.91Data Not Available$2,525.78
Montana$3,220.84$4,672.10Data Not Available$3,907.55$3,602.35$1,326.11$3,478.26$4,330.76$2,417.74Data Not Available$2,031.89
Nebraska$3,283.68$3,198.83$2,215.13$3,997.29$3,837.49$6,241.52$2,603.94$3,758.01$2,438.71Data Not Available$2,330.78
Nevada$4,861.70$5,371.62$5,441.18$5,595.56$3,662.09$6,201.55$3,477.14$4,062.57$5,796.34$5,360.41$3,069.07
New Hampshire$3,151.77$2,725.01Data Not AvailableData Not Available$1,615.02$8,444.41$2,491.10$2,694.45$2,185.46Data Not Available$1,906.96
New Jersey$5,515.21$5,713.58Data Not Available$7,617.00$2,754.94$6,766.62Data Not Available$3,972.72$7,527.16$4,254.49Data Not Available
New Mexico$3,463.64$4,200.65Data Not Available$4,315.53$4,458.30Data Not Available$3,514.38$3,119.18$2,340.66Data Not Available$2,296.77
New York$4,289.88$4,740.97Data Not AvailableData Not Available$2,428.24$6,540.73$4,012.93$3,771.15$4,484.58$4,578.79$3,761.69
North Carolina$3,393.11$7,190.43Data Not AvailableData Not Available$2,936.69$2,182.71$2,848.03$2,382.61$3,078.65$3,132.66Data Not Available
North Dakota$4,165.84$4,669.31$3,812.40$3,092.49$2,668.24$12,852.83$2,560.35$3,623.06$2,560.53Data Not Available$2,006.80
Ohio$2,709.71$3,197.22$1,515.17$3,423.01$1,867.19$4,429.74$3,300.89$3,436.96$2,507.88$3,135.16$1,478.46
Oklahoma$4,142.33$3,718.62Data Not Available$4,142.40$3,437.34$6,874.62Data Not Available$4,832.35$2,816.80Data Not Available$3,174.15
Oregon$3,467.77$4,765.95$3,527.28$3,753.52$3,220.12$4,334.55$3,176.83$3,629.13$2,731.48$2,892.19$2,587.15
Pennsylvania$4,034.50$3,984.12Data Not AvailableData Not Available$2,605.22$6,055.20$2,800.37$4,451.00$2,744.23$7,842.47$1,793.37
Rhode Island$5,003.36$4,959.45Data Not AvailableData Not Available$5,602.63$6,184.12$4,409.63$5,231.09$2,406.51$6,909.45$4,323.98
South Carolina$3,781.14$3,903.43Data Not Available$4,691.85$3,178.01Data Not Available$3,625.49$4,573.08$3,071.34Data Not Available$3,424.77
South Dakota$3,982.27$4,723.72$4,047.47$3,768.80$2,940.29$7,515.99$2,737.66$3,752.81$2,306.23Data Not AvailableData Not Available
Tennessee$3,660.89$4,828.85Data Not Available$3,430.07$3,283.42$6,206.69$3,424.96$3,656.91$2,639.30$2,738.52$2,739.28
Texas$4,043.28$5,485.44$4,848.72Data Not Available$3,263.28Data Not Available$3,867.55$4,664.69$2,879.94Data Not Available$2,487.89
Utah$3,611.89$3,566.42$3,698.77$3,907.99$2,965.57$4,327.76$2,986.57$3,830.10$4,645.83Data Not Available$2,491.10
Vermont$3,234.13$3,190.38Data Not AvailableData Not Available$2,195.71$3,621.08$2,128.21$5,217.14$4,382.84Data Not Available$1,903.55
Virginia$2,357.87$3,386.80Data Not AvailableData Not Available$2,061.53Data Not Available$2,073.00$2,498.58$2,268.95Data Not Available$1,858.38
Washington$3,059.32$3,540.52$3,713.02$2,962.00$2,568.65$3,994.73$2,129.84$3,209.52$2,499.78Data Not Available$2,262.16
West Virginia$2,595.36$3,820.68Data Not AvailableData Not Available$2,120.80$2,924.39Data Not AvailableData Not Available$2,126.32Data Not Available$1,984.62
Wisconsin$3,606.06$4,854.41$1,513.27$3,777.49$3,926.20$6,758.85$5,224.99$3,128.91$2,387.53Data Not Available$2,975.74
Wyoming$3,200.08$4,373.93Data Not Available$3,069.35$3,496.56$1,989.36$3,187.20$4,401.17$2,303.55Data Not Available$2,779.53

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Other ways to save with Drive Safe and Save are limiting night driving time, limiting driving during times of decreased visibility, trying ride-sharing services, public transportation, or biking.

Now that we’ve gone through what State Farm’s Drive Safe and Save app does for you, let’s learn how to enroll.

How do you enroll in State Farm’s Drive Safe and Save program?

First, you text SAVE to 78836. This is how you download Drive Safe & Save. State Farm allows you to download it from either the App Store or Google Play Store.

You will be given simplistic step-by-step instructions to complete app setup. The final stage of app setup is to activate the Bluetooth beacon that will be sent to you.

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OnStar

Remember how we said that with State Farm’s Drive Safe and Save program they would send you a Bluetooth beacon? The other option is to have an OnStar system that will do the same thing.

When comparing these two the fact of the matter is that both of these devices yield the same result. No matter which of these two devices you use, State Farm says that you could save anywhere between 30 percent and 50 percent on your auto insurance premiums.

So what is the difference? Why get OnStar? Because there will be a further discount that will be calculated based on your annual mileage. This is calculated via collected readings from your odometer.

Let’s wrap up with the various plans OnStar offers.

OnStar Plans

OnStar actually has several plans to choose from. Their Connected Access Plan has the basics to help you keep your car healthy. If you purchase a new vehicle, you get 10 years of this.

The Remote Access Plan is similar except you don’t need to be in your car to access OnStar. You can just use your OnStar login on the mobile app.

First off, the Unlimited Access Plan has everything the Remote Access Plan has. The Unlimited Access Plan also allows for unlimited data, it has Amazon’s Alexa built-in, and comes with Turn-by-Turn Navigation.

So, how much is OnStar? Connected Access is $15 per month. Remote Access is also $15 per month but can also be procured for a year for only $149.90. Lastly, the Unlimited Access Plan is $24.99 per month.

You may also be wondering how to get OnStar for free. They will give you three months of Connected Services and some perks as a free trial.

In the end, the point is to accrue as many discounts as possible. When you start a policy, be it with State Farm or any other insurer, inquire as to what discounts you can take advantage of that are applicable to your life. Read our article Car and renters insurance discounts to learn more about discounts on car insurance.

Get a good start on finding the right car insurance company by typing your ZIP code into our free and helpful tool below. Get the best car insurance rates for you.

Reviews
for State Farm Insurance

4.10 (17,743 reviews)
1
February 18, 2023

Cristel94

No accountability from them

I had an accident a while back and they got my car fixed at a location THEY recommended. I had it fixed (according to the location) and I left just fine. Exactly one year later I’m starting to have issues with my car and after a few discoveries, I knew it stemmed from that accident. I called State Farm and they had me take it to get looked at and go from there. I took it to a collision center and waited for my car to get looked at. It has been ...
I had an accident a while back and they got my car fixed at a location THEY recommended. I had it fixed (according to the location) and I left just fine. Exactly one year later I’m starting to have issues with my car and after a few discoveries, I knew it stemmed from that accident. I called State Farm and they had me take it to get looked at and go from there. I took it to a collision center and waited for my car to get looked at. It has been a mess from there and I had no car for about a month! In that month it was full of no communication from their end, and no responsibility and accountability over something I was 100% sure stemmed from that accident, seeing as my car was perfectly fine before. I have received mostly bad customer service from workers there who spoke to me with little patience, condescending tones and if I was a disturbance, as if I haven’t been a loyal customer for YEARS. Everyone who was helping me with this case outside of the state farm team has been super helpful and patient because they understand how much of a stress this can be to someone. In the end I had two different people come out to estimate my car, the second time me being there to help them understand what they need to be looking at. The estimator the second time even saw defects the previous people who fixed my car had done. I’m the end, they still didn’t believe it was from this, but instead because this was originally a salvage vehicle so it MUST be from that. Ignoring the fact that my car was perfectly fine beforehand and had no issues with ANYTHING, including getting it aligned. Distraught, I had to drive an unsafe vehicle for a week, clutching at the wheel and hoping I can make it to and from my destinations, until I had a body shop guy look at my car and see what was going on. I took it today and he said, just as I imagined, the entire issue was from the side where (shock!) the accident occurred! The left side was fine. As soon as I fix the right side, my car should be fine. The previous people who had my car literally destroyed my vehicle and even caused me to have a what could have been deadly accident where my tire split, and State Farm simply backed them up (not to mention that place closed so that shows how “reputable” they were) instead of supporting a loyal customer for years. We pay hundreds to insurance companies a month and the rare times we need them to use the money we give them, they treat us like crap and take no responsibility for taking us to a place that don’t fix my car and almost had me killed. I’m not even typing out all the small details on this issue and look how long this review had to be! Truly I may just switch insurances because this has been such a horrible experience and I hope the next place actually cares about their customers. “Like a good neighbor, State Farm is there”? Lmao if they were my “good neighbors”, I’d close my blinds and ignore them if they rang my doorbell to come over…
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1
February 3, 2023

Nsu_1617

State Farm Insurance is really bad!!!

Here in Maryland, State Farm has a lion's share of car insurance. Everywhere you look, there an agent. I used to have a policy with them, but changed to a competitor when they their rates. Long story short, my wife was involved in an auto accident with their client who changed lanes, drove into my wife's leading to a collision with damage to my wife's front bumper. State Farm kept stringing me on for two weeks and eventually refused to pay for da...
Here in Maryland, State Farm has a lion's share of car insurance. Everywhere you look, there an agent. I used to have a policy with them, but changed to a competitor when they their rates. Long story short, my wife was involved in an auto accident with their client who changed lanes, drove into my wife's leading to a collision with damage to my wife's front bumper. State Farm kept stringing me on for two weeks and eventually refused to pay for damages. Every time I called, a representative was giving me a different story. The company sucks.
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1
January 8, 2023

Jessiejjj

Horrendous Property Department service. Don't use State Farm

State Farm property department is horrendous. They take pleasure rejecting legitimate claims. We are customer for almost 20 years. In a recent accident, my car needs transmission replacement. Instead of helping me to figure out a way to reduce costs, [REDACTED NAME], a representative in their Property department kept reading their standard clauses in front of her to me like a 10 year old student reciting a textbook. When asking to talk to her ma...
State Farm property department is horrendous. They take pleasure rejecting legitimate claims. We are customer for almost 20 years. In a recent accident, my car needs transmission replacement. Instead of helping me to figure out a way to reduce costs, [REDACTED NAME], a representative in their Property department kept reading their standard clauses in front of her to me like a 10 year old student reciting a textbook. When asking to talk to her manager, she rejected my request right away. Instead, she called back later and said she did talk to the manager and rejected the claim of covering my transmission and happily send a rejection letter to me. It sounds like she wi take some credits for rejecting a legitimate claim on her resume.
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1
November 28, 2022

Kelli_D

Pray your never hit by a statefarm holder

Pray you never get hit by someone with statefarm. I was hit in August and still haven't received compensation. They will tell you one thing and it be completely different the next. Everyone is very unprofessional and disorganized. Telling me I'll have my money soon then Telling me "oh no one has reviewed it" while multiple people have opened the documents but no ones ok-ing things. Does someone need to sue this company to get anywhere???
5
November 21, 2022

KaraT

[REDACTED NAME] is the BOMB!!!

I had just lost my mom my dad is in and out of ICU my daughter has special needs and I have lupus. I spoke with this lady named [REDACTED NAME] and she Was absolutely phenomenal she was kind understanding and empathetic and did her job with a level of professionalism that I haven’t seen in a long time. I am also a domestic violence survivor and the shop we selected was rude and very aggressive towards me I didn’t even feel comfortable checkin...
I had just lost my mom my dad is in and out of ICU my daughter has special needs and I have lupus. I spoke with this lady named [REDACTED NAME] and she Was absolutely phenomenal she was kind understanding and empathetic and did her job with a level of professionalism that I haven’t seen in a long time. I am also a domestic violence survivor and the shop we selected was rude and very aggressive towards me I didn’t even feel comfortable checking on my car and she understood how I was feeling reassured me that she would do her very best and she did! I was so upset but [REDACTED NAME] turned everything around and I’m so grateful that God sent me to her! She was so sympathetic and genuine that it literally changed my whole day and perspective!! Thanks for going BEYOND your job!!! somebody PAY her!!! She DESERVES a RAISE!!
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5
October 22, 2022

S_Khan

Best Insurance Company

We recently had a car accident & an uninsured driver hit our car. State Farm took care of everything for us & it was a very smooth fast process. Special thanks to [REDACTED NAME] she went above & beyond. Her follow up & communication was excellent. I am so happy with State Farm & their service. I highly recommend this company
3
October 15, 2022

Ric75319

Bait and switch

Check your policy carefully. My experience has been that they don’t return emails, didn’t set up my auto policy as agreed on several things such as the payment schedule and deductibles. [REDACTED NAME]’s care of my policy requests was the worst. Super curt in response to a routine emailed policy change and to make matters worse never followed up. Now that I really think about it I’m not even sure how I ended up with this particular locat...
Check your policy carefully. My experience has been that they don’t return emails, didn’t set up my auto policy as agreed on several things such as the payment schedule and deductibles. [REDACTED NAME]’s care of my policy requests was the worst. Super curt in response to a routine emailed policy change and to make matters worse never followed up. Now that I really think about it I’m not even sure how I ended up with this particular location. Somewhere along the way SF did an agent switch without informing me 🤷‍♀️ Lastly as far as banking? Jurassic Park!What a hassle !!! It’s literally been decades since I got a check in the mail!! $5.95 🥹
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3
September 21, 2022

Lovebird

Shocked at service

Just shocked! Been with the company for 12+ years, hit something in my yard, filed a claim, and have yet to hear from a claim agent. I had to reach out myself and did the estimate picture assessment, which was supposed to be 24 to 48 hours, but haven't heard from anyone. Been four days, lack of concern for the customer, I guess that don't have the proper staff, not sure, guessing here. Nothing like what they used to be.
1
July 17, 2022

Joshua03

Claims review from an industry insider

Long story short, I had been a loyal State Farm customer for about 30 years. They recently started giving me a hard time because I like to buy different cars, as I'm an auto enthusiast. I recently rented a vehicle for a family trip and had a minor not-at-fault accident. My agent flat refused to take the claim, first alleging that I HAD TO file with the other insurance company. I declined, and she then told me I had to report the claim online....
Long story short, I had been a loyal State Farm customer for about 30 years. They recently started giving me a hard time because I like to buy different cars, as I'm an auto enthusiast. I recently rented a vehicle for a family trip and had a minor not-at-fault accident. My agent flat refused to take the claim, first alleging that I HAD TO file with the other insurance company. I declined, and she then told me I had to report the claim online. I tried to do that, but was told I couldn't because it was a rental car. I had to call a 800 number. I did so and was told the process takes 20 minutes and the hold time was 25 minutes. I called my agent back and she again refused to help. Needless to say, I have moved to a different carrier as of a few days ago. I am in the same line of work as State Farm, and have been for 25 years. I am deeply familiar with the auto insurance world and the claims process. This level of service is utterly unacceptable and I would NEVER allow such things to occur with my employer. State Farm, you spend an untold fortune advertising your service on all forms of media. However, your actions don't back up your claims (pun intended). I have also interviewed literally dozens of your staff over the years, if not hundreds, and all say the same thing. A poor place to work. You have a lot of work to do, State Farm.
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1
July 8, 2022

ajack

How can State Farm treat me like this????

Back in Jan 2020 (CLMS - 2004G091k) someone from State Farm hit me from behind while driving to work. From the start they claims guy attempted not to fully repair my vehicle claiming all damages were not from the accident. He reviewed the accident site on Google Maps. My car had never been hit or damaged until that day. Fast forward to COVID shut down March 15, 2020 and then being diagnosed with cancer which caused me to stop treatment for neck a...
Back in Jan 2020 (CLMS - 2004G091k) someone from State Farm hit me from behind while driving to work. From the start they claims guy attempted not to fully repair my vehicle claiming all damages were not from the accident. He reviewed the accident site on Google Maps. My car had never been hit or damaged until that day. Fast forward to COVID shut down March 15, 2020 and then being diagnosed with cancer which caused me to stop treatment for neck and back pain from the accident and stay safe at home. I later found a doctor who would treated me for the pain in August 2020. I received his bill which he attempted to turn into the claims department with no success. I then receive the bills which I forwarded to State Farm and I'm told they will not honor them because of the 2 year limitation. The USA was shut down, billing was late, people didn't go to work and so forth. All I asked was to pay a $2,400.00 bill which they didn't pay any of my other bills sent to them. Oh, nor did they pay for the yellow paint and side fender damage on my vehicle either. This is how State Farm treats people their clients hit. I know next time to hire a good lawyer no matter what when hit by a State Farm insured driver.
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