How long does a Insurance co have to approve or deny a claim?

UPDATED: Jul 31, 2018

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UPDATED: Jul 31, 2018Fact Checked

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Asked July 31, 2018

1 Answer


The Texas Consumer Bill of Rights states that your claim must be handled and paid in a timely manner. The Consumer Bill of Rights also states that insurance companies must acknowledge your claim within 15 days after they receive it. At that time they must also request any additional information they may deem necessary to process your claim. Once they've received all of the information necessary the insurance company has 15 days to deny or approve your claim in writing. That limit can be extended up to 45 days if you are notified by them and a reason given for the extension.

Once you are notified that your claim has been accepted, the claim must be paid within 5 days.

In the case of an insurance company failing to meet these time limits, then you are entitled to 18% annual interest and any attorney's fees as well as the original claim amount.

Answered August 1, 2018 by InsuranceStar

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