Is Universal North America a Good Company?

UPDATED: Jan 7, 2013

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UPDATED: Jan 7, 2013Fact Checked

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Asked January 7, 2013

1 Answer

Universal North America is a Delaware based insurance company that is a wholly owned subsidiary of another company, the Universal Group, which is based in Puerto Rico. The company sells a wide variety of home-related policies, primarily through dedicated agents or through online sales.

Financial Rating
Universal North America shares the rating of the parent company. A.M. Best Company rates the Universal Group, Inc. as A- (Excellent), and designates their long term outlook as a- and stable. The a- rating indicates that there is still plenty of room for the company to advance financially, but that they are currently stable and dependable, as of the most recent review date of June, 2012. Company resources are considered to be in excess of $300 million.

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Customer Satisfaction
Universal North America credits their success with their view of customer service. Listening to customer input gives the corporate office feedback that can be used to improve the company, and their robust list of insurance products gives competitors a target to compete against. While it is true that not every customer is going to be completely satisfied, it is also a company policy to look at those unsatisfied customers as a training tool to make future improvements.

Company Availability
Universal North America is available throughout the United States. It is the primary distributor of insurance products for the Universal Group, which also sells insurance products to U.S.Territories and other countries around the world. For more detail about Universal North America in your area, contact your state's department of insurance.

Insurance Products Offered
Universal North America sells a range of home insurance policies. Home, renters, and condo insurance are the basic types offered, but the company also provides specialty coverage such as earthquake, flood and fire protection. To complement their home insurance products, the company also offers commercial, equipment and business insurance products.

Answered January 7, 2013 by Anonymous

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