Proper Insurance Review & Ratings (2023)

This Proper Insurance Review will cover Proper Insurance ratings by real users for overall satisfaction and claims, cost, billing, and service satisfaction. To compare insurance rates from the best companies in your area, enter your ZIP code below.

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Chris Tepedino is a feature writer that has written extensively about home, life, and car insurance for numerous websites. He has a college degree in communication from the University of Tennessee and has experience reporting, researching investigative pieces, and crafting detailed, data-driven features. His works have been featured on CB Blog Nation, Flow Words, Healing Law, WIBW Kansas, and C...

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Written by Chris Tepedino
Insurance Feature Writer Chris Tepedino

Laura Walker graduated college with a BS in Criminal Justice with a minor in Political Science. She married her husband and began working in the family insurance business in 2005. She became a licensed agent and wrote P&C business focusing on personal lines insurance for 10 years. Laura serviced existing business and wrote new business. She now uses her insurance background to help educate...

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Reviewed by Laura Walker
Former Licensed Agent Laura Walker

UPDATED: Jun 28, 2022

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The Rundown

  • Proper Insurance offers a unique blend of homeowners, landlord, and commercial insurance for short-term rental properties
  • The Proper policy is best for hosts through Airbnb, Vrbo, or other short-term renting companies
  • Proper reviews are generally positive, though there are some complaints about the claims process

Renting a property is a great way to generate passive income for yourself, but not everyone is ready to jump into the role of landlord. If you are interested in renting a property out without having a dedicated tenant, short-term renting might be for you.

Companies like Airbnb, Tripping, and Vrbo make it easy to fill a property with temporary renters. Vacation rentals are more popular than ever as an affordable alternative to hotels worldwide — Airbnb alone has more than 150 million users.

Proper Insurance sells products meant to protect your short-term vacation rental. These plans essentially combine landlord and homeowners insurance into one easy policy.

Proper Insurance has plans that will work for just about any vacation rental, but it is not the only company on the market. Read on to learn more about Proper, then compare quotes with other companies to see what is right for you.

What is Proper Insurance?

With more than 660,000 Airbnb listings alone, the short-term rental market is booming. There have been 14,000 new hosts that have joined the Airbnb market, but there is a big gap in their insurance coverage. That is where Proper comes in.

Based in Virginia, Proper Insurance offers property and casualty coverage exclusively for homes rented out for short-term vacations. As Airbnb (and its competitors) grew in popularity, Proper saw an opportunity to provide homeowners with policies that cater directly to their unique needs.

Proper Insurance might be a young company, but it has made a big splash in the world of vacation rental insurance. Proper is frequently listed as the best vocational rental insurance provider and often comes recommended by rental companies like HomeAway.

You can buy a Proper policy for your property in the U.S., but you will have to buy over the phone or on the website. Short-term vacation policies are relatively new, so finding an independent agent to buy from might be difficult.

You can buy a Proper policy for your home or property as long as at least a portion of it is used for short-term renting. Of course, full-time rental homes can be covered, as well as homes that the owner lives in for part of the year.

If you rent a single room in your home, your property is eligible for Proper Insurance.

Proper policies combine homeowners, commercial, and landlord insurance into one convenient package. Plans are sold with the following components.

Proper Homeowners Insurance

One of the defining characteristics between long- and short-term rental properties is that the owner usually spends time living in the property.

You will need homeowners insurance to protect your home while you are living in it. Homeowners policies typically include:

  • Dwelling protection. This is the part of the policy that protects the physical structure of your home, including detached structures like fences, pools, and garages. Dwelling coverage protects your home from fire, theft, lightning, fire, and vandalism.
  • Personal belongings. The physical structure of your house is not the only thing that makes your home. An essential aspect of your home insurance is protecting your belongings, including furniture, appliances, and clothes.
  • Liability. Since visitors can sue you if they are injured on your property, a solid liability plan is critical for short-term renters. Liability helps pay your legal bills if you are sued after being found responsible for an injury.

These are the main characteristics of a homeowner policy, but there are many others. For example, many insurance companies offer additional flood, earthquake, or other specialty plans.

Proper does not list the homeowners options available for its insurance plan, but you will learn all the details when you speak with an agent.

Proper Landlord Insurance

Landlord insurance is important for people who rent their homes (or other properties, like complexes or condos). For people that rent a property for long-term tenants, landlord insurance covers dwelling protection and liability similar to homeowners.

Where it mainly differs is that it does not cover your personal belongings. It does cover things that you need to maintain your rental, such as lawnmowers or tools.

The landlord potion of Proper’s policy includes bed bug coverage (as long as it causes a loss of income), liability for exercise or entertainment equipment, and liquor liability for the host.

Proper Commercial Insurance

Renting your home is considered a business, and you’ll need commercial insurance to protect your interests.

Commercial insurance’s main point of interest for short-term rentals is the loss of income protection. If your home is damaged and you can’t rent it while repairs are being done, Proper’s commercial insurance will reimburse you the money you would’ve made.

Most commercial rental insurance limits how long you can claim lost income. Proper sets no such limitations and will pay you as long as your home cannot be rented, as long as repairs are being actively made.

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How much does Proper Insurance cost?

Getting an idea of how much Proper Insurance costs is difficult because there is so much variety in rental properties. Some people rent out multi-million-dollar homes, while others offer a cozy bedroom.

Keeping this in mind, the average cost of rental insurance through Proper is about $125-291 a month. Of course, several factors will affect this price, including:

  • Location
  • Size
  • Bedroom count
  • Safety features
  • If you use a property manager
  • If your property is in a gated community
  • How long you live in the property
  • Liability risks, such as bunk beds
  • If the property is located by water
  • Age of the property

It is not easy to compare Proper Insurance with other companies because its coverage options are relatively unique. You can buy homeowners insurance with a rental add-on, but the policy will be very different.

Another unique aspect of Proper is that they offer an easy online tool to get quotes, which is uncommon for rental insurance.

Proper Insurance Reviews

For the most part, Proper has positive reviews. As for professional ratings, the Better Business Bureau gives Proper an A+. It also has a few dozen customer reviews on the site, which are overwhelmingly positive.

In fact, anywhere that customers leave reviews, they tend to be positive. There are some unsatisfied customers, who mainly complain about the length of time it takes to receive a payment for claims.

Happy customers appreciate the knowledgeable and friendly staff, solid coverage options, and a positive claims experience. And, whether they’re positive or negative, Proper responds to most of its reviews.

One thing that customers don’t like is that there isn’t an easy online option to manage your account. As of yet, there is no Proper Insurance login that allows you to make claims or see your coverage.

Find the Best Vacation Rental Insurance Today

Although short-term renting is popular today, it is still a relatively new industry. Proper Insurance is ahead of the curve, offering one of the first comprehensive plans that combine homeowners, landlord, and commercial insurance into one policy.

Whether you rent the entirety of your home or a single bedroom, Proper Insurance can make sure you have the coverage you need. You can compare prices for homeowners policies that include a short-term rental add-on, but it might be challenging to find a similar product.

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