California Casualty Insurance Review & Ratings (2023)

This California Casualty Insurance Review will cover California Casualty Insurance ratings by real users for overall satisfaction and claims, cost, billing, and service satisfaction. The California Casualty Insurance A.M. Best rating is A-. To compare insurance rates from the best companies in your area, enter your ZIP code below.

UPDATED: Feb 28, 2023Fact Checked

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Chris Tepedino is a feature writer that has written extensively about home, life, and car insurance for numerous websites. He has a college degree in communication from the University of Tennessee and has experience reporting, researching investigative pieces, and crafting detailed, data-driven features. His works have been featured on CB Blog Nation, Flow Words, Healing Law, WIBW Kansas, and C...

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Written by Chris Tepedino
Insurance Feature Writer Chris Tepedino

Laura Walker graduated college with a BS in Criminal Justice with a minor in Political Science. She married her husband and began working in the family insurance business in 2005. She became a licensed agent and wrote P&C business focusing on personal lines insurance for 10 years. Laura serviced existing business and wrote new business. She now uses her insurance background to help educate...

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Reviewed by Laura Walker
Former Licensed Agent Laura Walker

UPDATED: Feb 28, 2023

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Company Details
Address: 1900 Alameda de las Pulgas
City: San Mateo
State: CA
ZIP Code: 94403
Phone Number: (650) 574-4000
Fax: (650) 572-4550
Website: calcas.com
AM Best Rating: A-

California Casualty Insurance offers auto and home insurance coverage, with a focus on serving the needs of educators, firefighters, and law enforcement officers. With a history dating back to 1914, this company is dedicated to providing quality insurance services to its customers and has a range of discounts available to eligible policyholders.

This article takes an in-depth look at California Casualty Insurance, including its history, products, discounts, and customer reviews.

Highlights:

  • Focused on serving educators, firefighters, and law enforcement officers
  • Offers auto and home insurance coverage
  • A history dating back to 1914

Overview of California Casualty Insurance

California Casualty Insurance is a car insurance company that has been in business for over 100 years. Established in 1914, this company has a strong focus on serving the unique insurance needs of educators, firefighters, and law enforcement officers.

With a mission to provide quality insurance services to their customers and to help protect their assets and families, California Casualty Insurance offers a range of insurance coverage options, including liability coverage, collision coverage, comprehensive coverage, and more.

In addition to providing a range of insurance options, California Casualty Insurance also offers multiple discounts to eligible policyholders, such as multi-policy discounts, good driver discounts, teacher and first responder discounts, anti-theft discounts, and safe driving discounts.

With a commitment to quality and customer satisfaction, California Casualty Insurance has received positive reviews from its customers, who report that the company is easy to work with and that the claims process is quick and straightforward.

This car insurance company operates in multiple states across the United States and is dedicated to providing insurance services that meet the needs of its customers. Whether you are an educator, firefighter, or law enforcement officer, or simply looking for quality car insurance coverage, California Casualty Insurance has the products and services you need to protect your assets and your family.

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Products and Services Offered by California Casualty Insurance

California Casualty Insurance offers several different insurance policies to meet the needs of its customers. Some of the policies offered by the company include:

  • Auto insurance: This policy provides coverage for your vehicle in the event of an accident or other covered event. The auto insurance offered by California Casualty Insurance can include liability coverage, collision coverage, comprehensive coverage, and more.
  • Home insurance: This policy provides coverage for your home and personal property in the event of a covered loss or damage. The home insurance offered by California Casualty Insurance can include coverage for your dwelling, personal property, and liability.
  • Umbrella insurance: This policy provides additional liability coverage above and beyond the coverage provided by your other insurance policies. Umbrella insurance can provide extra protection in the event of a covered liability claim, such as a lawsuit.

It’s essential to remember that the specific insurance policies and coverage options offered by California Casualty Insurance may vary by state, so it’s important to check with the company for details on the options available in your area.

Also, the cost of the insurance coverage will depend on a number of factors, including your driving history, the type of coverage selected, and more.

California Casualty Auto Insurance

California Casualty Insurance offers several different auto insurance policies to meet the needs of its customers. Some of the auto insurance policies offered by the company include:

  • Liability coverage: This type of coverage provides protection in the event that you cause an accident and are held responsible for the damages or injuries incurred by the other party. Liability coverage typically includes coverage for bodily injury and property damage.
  • Collision coverage: This type of coverage provides protection for your vehicle in the event of a collision with another vehicle or object. Collision coverage can help to pay for the repair or replacement of your vehicle in the event of a covered loss.
  • Comprehensive coverage: This type of coverage provides protection for your vehicle in the event of non-collision related damages, such as theft, fire, or weather-related damage.
  • Uninsured/Underinsured motorist coverage: This type of coverage provides protection in the event that you are involved in an accident with a driver who does not have adequate insurance coverage.
  • Medical payments coverage: This type of coverage can help to pay for the medical expenses incurred by you or your passengers in the event of an accident.
  • Rental car reimbursement: This type of coverage can help to pay for the cost of a rental car in the event that your vehicle is damaged or destroyed in an accident and is being repaired or replaced.

It is important to note that the specific auto insurance policies and coverage options offered by California Casualty Insurance may vary by state, so it’s crucial to check with the company for details on the options available in your area.

Additionally, the cost of the insurance coverage will depend on a number of factors, including your driving history, the type of coverage selected, and more.

California Casualty Home Insurance

California Casualty Insurance also offers home insurance policies to help protect your home and personal property. Some of the home insurance policies offered by the company include:

  • Homeowners insurance: This type of coverage provides protection for your home and personal property in the event of a covered loss, such as theft, fire, or weather-related damage. The policy typically includes coverage for the structure of your home, as well as your personal property.
  • Flood insurance: This type of coverage provides protection for your home and personal property in the event of a flood. Flood insurance is a separate policy from homeowners insurance and is required for homes located in designated flood zones.
  • Earthquake insurance: This type of coverage provides protection for your home and personal property in the event of an earthquake. Earthquake insurance is a separate policy from homeowners insurance and is required for homes located in areas with a high risk of earthquakes.

It is important to remember that the specific home insurance policies and coverage options offered by California Casualty Insurance may vary by state, so it’s essential to check with the company for details on the options available in your area.

Additionally, the cost of the insurance coverage will depend on a number of factors, including the location and value of your home, the type of coverage selected, and more.

California Casualty Umbrella Insurance

California Casualty Insurance also offers umbrella insurance policies to provide additional liability coverage over and above the limits provided by your auto or home insurance policies. Some of the umbrella insurance policies offered by the company include:

  • Personal umbrella insurance: This type of coverage provides extra liability protection in the event of a covered loss, such as a lawsuit or settlement. Personal umbrella insurance can help to pay for expenses that exceed the limits of your auto or home insurance policy.
  • Excess liability insurance: This type of coverage provides additional liability coverage for high net worth individuals who require more coverage than what is typically provided by a personal umbrella policy.

It’s crucial to note that the specific umbrella insurance policies and coverage options offered by California Casualty Insurance may vary by state, so it’s important to check with the company for details on the options available in your area.

In addition, the cost of the insurance coverage will depend on a number of factors, including your coverage needs, the type of coverage selected, and more.

Discounts Available Through California Casualty Insurance

California Casualty Insurance offers several discounts to help its customers save on their insurance coverage. Some of the discounts available through the company include:

  • Multi-policy discount: If you have multiple insurance policies with California Casualty Insurance, you may be eligible for a discount on your premium.
  • Good Driver discount: If you have a good driving record, you may be eligible for a discount on your auto insurance premium.
  • Teacher and first responder discount: If you are a teacher or a first responder, you may be eligible for a special discount on your insurance coverage.
  • Anti-theft discount: If your vehicle is equipped with an anti-theft device, you may be eligible for a discount on your auto insurance premium.
  • Safe driving discount: If you have a safe driving record, you may be eligible for a discount on your auto insurance premium.

These are just a few of the discounts available through California Casualty Insurance. It is important to note that the discounts offered by the company may vary by state, so it’s important to check with the company for details on the discounts available in your area.

Also, the discounts available may be subject to change, so it’s a good idea to check with the company periodically to see if you are eligible for any new discounts.

California Casualty Insurance Customer Reviews

California Casualty Insurance has received positive reviews from its customers. Customers report that the company is easy to work with, and that the claims process is quick and straightforward.

Some customers also report that the cost of their coverage is reasonable, given the quality of services provided. Some weaknesses reported by customers include a lack of discounts for some types of coverage, and the lack of online resources for managing policies.

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California Casualty Insurance Summary

In conclusion, California Casualty Insurance is a car insurance company that has a strong focus on serving the needs of educators, firefighters, and law enforcement officers.

With a range of products and services, including auto and home insurance, this company is dedicated to providing quality insurance services to its customers. They offer a range of discounts to eligible policyholders and have received positive customer reviews for their services.

Reviews
for California Casualty Group

4.17 (144 reviews)
1
January 14, 2023

momof4o

PROCESS MY CLAIM!!!

I submitted a claim online through my account on 12/23/2022. I eventually called and spoke with [REDACTED NAME] who processed the claim on 12/27/2022. I have emails showing I submitted online claims on 12/23 and as of 12/27, nothing had been received. Now, after the claim was submitted, no one even went out to work on the estimate of my car until 1/3/2023. Since the adjuster has been out, my auto body place emailed the repairs on 1/3, called ...
I submitted a claim online through my account on 12/23/2022. I eventually called and spoke with [REDACTED NAME] who processed the claim on 12/27/2022. I have emails showing I submitted online claims on 12/23 and as of 12/27, nothing had been received. Now, after the claim was submitted, no one even went out to work on the estimate of my car until 1/3/2023. Since the adjuster has been out, my auto body place emailed the repairs on 1/3, called again on 1/6 to which the adjuster needed the email sent again, called again on 1/7 and received no answer, and today 1/9, still no progress. I called [REDACTED NAME]. later in the day on 1/9- he commented how he saw the adjusters notes from a week ago, called the auto place and placed me on a 32 minute hold to which he promised he would have all items expedited. 1/13/2023 my auto body place called and stated [REDACTED NAME] not called them back since. The auto body place and myself called and left messages yesterday and as of 1/13/23- parts (that are on back order) have still y yet to be ordered. I only have a car for 30 days-19 days later, I am still waiting. I commute an hour to work- one way. I also have 4 children and a husband and due to costs, can only use a car that fits part of my family. I use CalCas for my auto and home owners insurance and will be cancelling my policy for both, immediately. Looking at the other reviews, the reputation speaks for itself. I held off as long as possible on getting my rental car as I only have 30 days covered. This is absolutely unacceptable that it has been 3 weeks with little to no progress. I am a paying and working customer who should be given an extension on the rental car allotment. No one is doing their part and regardless of holidays and days off, people still have lives and have to go on. The auto body shop knows for a fact that parts are on back order and that once the initial issues are handled, there could be other issues which would extend my time of need for a rental.
1
June 2, 2022

cmestaz

CalCas does not care about their customers

I am a current member of CalCas. I have had my home and car insurance with them for over 6years. I was in a car accident a month ago. I was hit from behind on the freeway by another driver. I am a California resident and was in Arizona at the time of the accident. The car hit me from behind and I hit the car in front of me therefore, you can imagine the impact. Immediately following the accident I went to the ER. I was in a lot of pain and on med...
I am a current member of CalCas. I have had my home and car insurance with them for over 6years. I was in a car accident a month ago. I was hit from behind on the freeway by another driver. I am a California resident and was in Arizona at the time of the accident. The car hit me from behind and I hit the car in front of me therefore, you can imagine the impact. Immediately following the accident I went to the ER. I was in a lot of pain and on medication. I reported it to my insurance and called my attorney that same day. At the time, I also had to find a ride back to California because my car was not derivable and it was a Friday evening. When I spoke with my attorney he said he would take care of the car and have it towed to a shop. You can imagine I was relieved that it was one less thing to worry able under the stressful circumstances. My car was considered a total loss and I am currently going back and forth with the total loss adjuster [REDACTED NAME] [REDACTED NAME] who is taking the tow charge of $1875 out of the settlement. Mind you Calcas is getting $15,000 from the car that hit me and I've been a loyal member for many years. He had the audacity to say "IN GOOD FAITH" they are paying $1875 however, taking it out of my settlement. As we all know the prices of cars right now is outrageous and every dollar counts. Calcas doesn't care about their customers it's all about the money. They don't care about the situation I was in nor are they taking into consideration the stress the are causing. I am currently looking for another insurance company. I hope my story prevents this from happening in the future.
1
July 21, 2021

Auston8

Thieves

Canceled my insurance with them two or three weeks ago. Was told I was getting refunded 43 dollars to find out they took another monthly payment out after I cancelled so 120 dollars about and called to see why they took more money instead of refunding me and they basically told me tough luck. I feel robbed.
5
January 10, 2021

Hsmith

Awesome company!

They are amazing to work with! We he’d an auto accident and they were very quick to issue payment for the damages. Prices are very reasonable!!
4
October 2, 2020

yasuo

good brand, i like it, thank you so much and thank so survey

this company is an best brand, i trust it, i will share everybody, this is safe, quality, and best price
5
June 10, 2020

CCLady7

Never had any problems

I've never had a problem getting a claim processed and the rates are good. Customer service is always helpful and I appreciate the annual coverage review where they go over anything that changed in the past year and make sure your coverage is still appropriate.
1
April 8, 2020

doejon1

Horrible Claims

Horrible Claims, most unprofessional people I have ever dealt with. Could not provide requested documentation.
5
February 24, 2020

bullshead

great prices

i do not have much to say because we havent had any claims or accidents thus far. but they have great prices
5
November 8, 2019

Scan1973

Best price anywhere!

Super service! A sleeper company. Best prices anywhere. I am not changing my company because of California Cas!,
1
October 2, 2019

casteel81

Very poor service throughout

I found out about California casualty through my United airlines program. I was very excited to sign up with a company bundled with another company that I used so frequently. It was supposed to be cheaper which it wasn't but I went ahead anyways. I was told after a month that they couldn't cover my wife because she had a suspended license even though she's never had a suspended license. I went to the DMV and provided the paperwork to show that sh...
I found out about California casualty through my United airlines program. I was very excited to sign up with a company bundled with another company that I used so frequently. It was supposed to be cheaper which it wasn't but I went ahead anyways. I was told after a month that they couldn't cover my wife because she had a suspended license even though she's never had a suspended license. I went to the DMV and provided the paperwork to show that she did not have a suspended license. They still insisted or not covering her and even went so far as to send me exclusionary paperwork for me to sign. We went with another insurance company after I was told that she was not and could not be covered. we moved shortly after that and I got very threatening letters in the mail saying that I would go to collections if I didn't pay my bill. I called numerous times to find out what was going on but was never able to be covered with a supervisor. I told them I didn't feel like I should have to pay the prorated portion of the last couple weeks as my wife was not covered I should just pay for my portion well now it's into October and I received my first collection notice from them and still have not heard from a supervisor. So I went on today and paid the balance as most humans cannot afford to have collection notices. I would avoid them at all cost. I went back to Geico which is not only cheaper but can obviously cover my wife.
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