Infinity Insurance Insurance Review & Ratings (2023)

This Infinity Insurance Insurance Review will cover Infinity Insurance Insurance ratings by real users for overall satisfaction and claims, cost, billing, and service satisfaction. The Infinity Insurance Insurance A.M. Best rating is A, and the Infinity Insurance Insurance S&P Rating is A. To compare insurance rates from the best companies in your area, enter your ZIP code below.

UPDATED: Feb 21, 2023Fact Checked

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Chris Tepedino is a feature writer that has written extensively about home, life, and car insurance for numerous websites. He has a college degree in communication from the University of Tennessee and has experience reporting, researching investigative pieces, and crafting detailed, data-driven features. His works have been featured on CB Blog Nation, Flow Words, Healing Law, WIBW Kansas, and C...

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Written by Chris Tepedino
Insurance Feature Writer Chris Tepedino

Laura Walker graduated college with a BS in Criminal Justice with a minor in Political Science. She married her husband and began working in the family insurance business in 2005. She became a licensed agent and wrote P&C business focusing on personal lines insurance for 10 years. Laura serviced existing business and wrote new business. She now uses her insurance background to help educate...

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Reviewed by Laura Walker
Former Licensed Agent Laura Walker

UPDATED: Feb 21, 2023

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Company Details
Address: 3700 Colonnade Parkway Suite 600
City: Birmingham
State: AL
ZIP Code: 35243
Phone Number: (205) 870-4000
Fax: (205) 803-8080
AM Best Rating: A
S&P Global Ratings: A
Moody's Rating: A2

Car insurance is a vital investment for drivers, providing financial protection in the event of an accident or other damage to your vehicle. Infinity Insurance is one of the many companies that offer car insurance to drivers across the United States.

In this review, we will explore the history and mission of Infinity Insurance, the products and services they offer, the discounts available to customers, and customer reviews of the company.

  • Infinity Insurance offers coverage in 44 states in the US
  • They have a user-friendly website with an online claims center and live chat support
  • Infinity Insurance provides a range of discounts, including good driver discounts, multi-car discounts, and military discounts

Infinity Insurance History and Mission

Founded in 1955, Infinity Insurance has a long history of providing quality insurance products and services to customers across the United States. The company started out as Dixie Insurance Company, which primarily provided non-standard auto insurance coverage to customers in Alabama. In the years that followed, the company expanded its offerings and changed its name to Infinity Insurance.

Today, Infinity Insurance is headquartered in Birmingham, Alabama, and provides coverage in 44 states across the US. Their mission is to provide quality insurance products and services to their customers at a fair price, while maintaining high ethical and professional standards.

In pursuit of this mission, Infinity Insurance has developed a reputation for providing affordable insurance coverage to drivers who may have difficulty obtaining coverage from other insurance companies. They focus on providing non-standard auto insurance coverage to high-risk drivers, such as those with poor driving records or a history of accidents.

However, Infinity Insurance is not just focused on serving high-risk drivers. They also offer standard auto insurance coverage to customers with a clean driving record and a low risk profile. In addition to auto insurance, Infinity Insurance also provides insurance coverage for homes, condos, and rental properties.

Overall, Infinity Insurance has a long history of providing quality insurance products and services to customers across the US, with a focus on affordability and customer service. Their mission of providing fair and ethical insurance coverage to all customers, regardless of their risk profile, has helped them to build a loyal customer base over the years.

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Infinity Insurance Products and Services

Infinity Insurance provides a range of car insurance products and services, including liability coverage, collision coverage, comprehensive coverage, and personal injury protection. They also offer optional coverage such as roadside assistance and rental car reimbursement. The cost of these services will depend on factors such as your location, driving history, and the type of coverage you require.

  • Auto insurance: Infinity Insurance provides a range of auto insurance products and services to customers across the US. These include liability coverage, collision coverage, comprehensive coverage, personal injury protection, and uninsured/underinsured motorist coverage. Customers can also choose to add optional coverage such as roadside assistance and rental car reimbursement to their policy.
  • Home insurance: In addition to auto insurance, Infinity Insurance also offers home insurance coverage for homeowners, condo owners, and renters. Home insurance policies can provide protection against damage to the home and personal property, liability coverage, and additional living expenses in the event that the home becomes uninhabitable.
  • Commercial auto insurance: Infinity Insurance also provides commercial auto insurance coverage to business owners with company-owned vehicles. This coverage can include liability insurance, physical damage coverage, and coverage for employees driving company-owned vehicles.
  • Life insurance: Infinity Insurance offers term life insurance policies to customers who want to protect their loved ones in the event of their death. Term life insurance policies provide coverage for a specific period of time, usually between 10 and 30 years.

Overall, Infinity Insurance provides a wide range of insurance products and services to customers across the US. Whether you need auto insurance, home insurance, commercial auto insurance, or life insurance, Infinity Insurance has you covered. And with a range of discounts available, they make it easy for customers to save money on their insurance premiums.

Cost of Infinity Insurance

The cost of insurance through Infinity Insurance will depend on several factors, including the type of coverage you need, your location, your driving record, and other personal factors such as your age and credit score.

That being said, Infinity Insurance offers competitive rates for their auto insurance products. According to their website, customers can expect to pay an average of $191 per month for full coverage auto insurance with Infinity. However, this amount will vary based on individual factors.

To get a more accurate estimate of the cost of insurance through Infinity, it’s best to get a quote directly from the company. Customers can get a quote online or by calling Infinity’s customer service department. The company also offers a variety of discounts to help customers save money on their insurance premiums.

It’s important to keep in mind that the cost of insurance through any company will vary based on individual factors. To get the best deal on insurance, it’s a good idea to compare quotes from multiple providers and choose the policy that best fits your needs and budget.

Infinity Insurance Discounts

Infinity Insurance offers a range of discounts to help customers save money on their car insurance premiums. To qualify for these discounts, you will need to meet certain criteria, such as maintaining a clean driving record or insuring multiple cars on the same policy.

Some of the available discounts include:

  • Safe driver discount: Customers with a clean driving record may be eligible for a safe driver discount. This discount is available to drivers who have had no accidents or moving violations in the past three years.
  • Multi-car discount: Customers who insure more than one car with Infinity Insurance may be eligible for a multi-car discount. This discount can help customers save money on their insurance premiums by insuring multiple cars under one policy.
  • Military discount: Active duty and retired military personnel may be eligible for a military discount. This discount is available to members of the Army, Navy, Air Force, Marine Corps, Coast Guard, National Guard, and Reserves.
  • Good student discount: High school and college students who maintain a certain grade point average (GPA) may be eligible for a good student discount. This discount can help students save money on their insurance premiums.
  • Paid-in-full discount: Customers who choose to pay their insurance premiums in full, rather than in monthly installments, may be eligible for a paid-in-full discount. This discount can help customers save money on their insurance premiums over time.
  • Anti-theft discount: Customers who install anti-theft devices in their vehicles may be eligible for an anti-theft discount. This discount can help customers save money on their insurance premiums by reducing the risk of theft or vandalism.

Overall, Infinity Insurance offers a range of discounts to help customers save money on their insurance premiums. These discounts are available to a variety of customers, including safe drivers, multi-car households, military personnel, good students, and more. By taking advantage of these discounts, customers can save money on their insurance premiums while still getting the coverage they need.

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States Where Infinity Insurance is Offered

Infinity Insurance offers auto insurance coverage in 44 states across the United States. The states where they do not provide coverage are as follows:

  • Alaska
  • Delaware
  • Maine
  • New Hampshire
  • North Dakota
  • Vermont

If you live outside those states, however, you can find coverage through Infinity Insurance. It’s still important to note that the specific products and services offered by Infinity Insurance may vary by state, and some states may have different pricing and coverage options available.

Customers can contact Infinity Insurance or visit their website to learn more about the specific options available in their state.

Customer Reviews of Infinity Insurance

Customer reviews of Infinity Insurance are mixed, with some customers reporting positive experiences and others reporting negative experiences. Here are some highlights from customer reviews of the company:

Positive Reviews:

  • Many customers report that Infinity Insurance offers affordable rates for their auto insurance products.
  • Some customers appreciate the easy-to-use online platform for getting quotes and managing their policies.
  • Many customers report positive experiences with customer service representatives, who are said to be helpful and responsive.

Negative Reviews:

  • Some customers report issues with claims handling, including delays and difficulty getting their claims approved.
  • A number of customers report issues with billing and payments, including unexpected rate increases and difficulty getting in touch with customer service representatives to resolve issues.
  • Some customers report feeling misled by the company’s advertising or sales tactics, such as being offered coverage options that were not a good fit for their needs.

It’s important to keep in mind that customer experiences can vary widely and that online reviews may not be representative of everyone’s experience with a company.

If you’re considering Infinity Insurance, it may be helpful to read customer reviews to get a sense of what others have experienced, but it’s also important to do your own research and get a quote from the company to see if their products and services are a good fit for your needs.

In Review: Infinity Insurance

Infinity Insurance is a provider of auto insurance coverage that operates in 44 states across the United States. They offer a variety of auto insurance products, including liability, collision, and comprehensive coverage. Customers can get a quote online or by calling the company’s customer service department.

Infinity Insurance offers competitive rates for their auto insurance products, with an average cost of $191 per month for full coverage auto insurance. They also offer a variety of discounts to help customers save money on their insurance premiums. However, customer reviews of the company are mixed, with some customers reporting positive experiences and others reporting negative experiences.

It’s important to keep in mind that the cost of insurance through any company will vary based on individual factors, and customer experiences can vary widely.

If you’re considering Infinity Insurance, it may be helpful to read customer reviews to get a sense of what others have experienced, but it’s also important to do your own research and get a quote from the company to see if their products and services are a good fit for your needs.

Reviews
for Infinity A Kemper Company

2.00 (281 reviews)
1
December 21, 2022

Jordan_linel

WORST

Worst insurance ever to deal with ! Will take forever to call & dispute check or give info . Would never suggest going through with them . Dealing w this insurance would bring you to wanna make a law suit
1
October 7, 2022

ahmedaldafaae

Very bad company

I have been a customer for Infinity Insurance over 8 years. I lost 2 cars last 4 years because of Houston's flooding seasons. Infinity reimbursement was less than the market values. I tried to negotiate with them but they ignored me. Additionally, they stole $2500 from each check for no reason. It is the worst company I ever dealt with...
5
July 27, 2022

Junk_Hauling_Express

Infinity Insurance is a great company! I highly recommend.

Infinity insurance company is amazing! They have given my company great rates for the last 3 years. He had an auto accident and had to put in a claim. The claim was processed quickly and easily. Great overall experience, I highly recommend this company!
1
July 10, 2022

Harris_family_

Scammers! Worst insurance company ever!!

Me & my husband has been with this company for 3 years! Please be aware!! We never missed a payment! A tree branch fell on my trunk! Under 1300$ to get it fixed! They gave us the run around for 4months! The adjuster & her manager is extremely rude!! They never sent us the check & closed our policy without telling us! Then sent us a 11$ check!!! Please do not trust them!!!
1
June 9, 2022

jka61591

Another lie!

, I WOULD! So after the review I wrote on May 6th 2022 where I explained how unprofessional INFINITY AUTO Insurance was and still is!! So,they replied to my review asking for the claim number and pretending to actually care about our situation. They actually told me to reach out if I still needed assistance to reach out via email. Well I DID reach out!! I poured my heart really thinking that someone was going to listen and help us?!?!? Absolutely...
, I WOULD! So after the review I wrote on May 6th 2022 where I explained how unprofessional INFINITY AUTO Insurance was and still is!! So,they replied to my review asking for the claim number and pretending to actually care about our situation. They actually told me to reach out if I still needed assistance to reach out via email. Well I DID reach out!! I poured my heart really thinking that someone was going to listen and help us?!?!? Absolutely NOT! Honestly, we still haven't received our Vehicle, it was a fender bender!! It's going on the NINTH week!! Yes 9th week. As a result I have lost my job and my wife is close to losing hers. We've exhausted our $ 600 allotment for a rental like the first 2 weeks!!! The deposit itself is 3 to 500 dollars. So that's 7 weeks we've been out in the water having to pray that the rental place puts the deposit back on so you can even think about renting again! Now our option this week is, Do I pay the car note or rent???!? Again this was a minor fender bender! We both drove our vehicles over to the parking lot to exchange info. Minor. 9 weeks. Took them 6weeks to cut the second check. Six weeks to approve a 3 thousand and change repair check, after we've invested 6yrs.+ Paying our bill monthly , Faithfully.. but I thought that's why you get insured they're supposed to have your back in a time of need!! Well I know this Company DID NOT have our back.
1
April 8, 2022

ESOTERIKA_1990

BEWARE of Infinity/Kemper

Absolute worst insurance company I have ever dealt with. There is absolutely no communication on there and once my claim was filed it took them 6 months to hear ANYTHING from them. It seems the company is run roguery and there is literally zero internal communication. I was so upset with this that I left the insurance company BUT THEY CONTINUED TO bill me for three months and had the balls to send it to to collections. I am now proving to collect...
Absolute worst insurance company I have ever dealt with. There is absolutely no communication on there and once my claim was filed it took them 6 months to hear ANYTHING from them. It seems the company is run roguery and there is literally zero internal communication. I was so upset with this that I left the insurance company BUT THEY CONTINUED TO bill me for three months and had the balls to send it to to collections. I am now proving to collections what is going on and even they can't figure out who to talk to! It's actually laughable, steer clear from Infinity or Kemper folks.
1
April 7, 2022

Nerini

Unfair and illegal

Really no one has sued ?? The reviews are horrible . We are in a problem too because infinity cancelled our insurance and my husband crushed with two cars . They said it was his fault . He was paying full cover but when he called them the insurance was canceled . Too weird because they took out in November the payment from the bank (we had autopay) but no only one , they took out 3 more payments on that month and now they said the insurance...
Really no one has sued ?? The reviews are horrible . We are in a problem too because infinity cancelled our insurance and my husband crushed with two cars . They said it was his fault . He was paying full cover but when he called them the insurance was canceled . Too weird because they took out in November the payment from the bank (we had autopay) but no only one , they took out 3 more payments on that month and now they said the insurance is due. If somebody has sued them please let me know .
1
March 25, 2022

Lhholistic22_

Horrible customer service and accountability for employees

We filed a claim, they told us to take it to a body shop. Our car sat there for 10 days before anybody responded to any sort of communication. This is how the rest of my car’s stay at the body shop for over 1 month. We spent several hours in hour phones trying to get ahold of our adjuster, and their boss, and their boss. Turns out, infinity Kemper insurance is the place to work. You get paid to do NOTHING! They had many opportunities to simply ...
We filed a claim, they told us to take it to a body shop. Our car sat there for 10 days before anybody responded to any sort of communication. This is how the rest of my car’s stay at the body shop for over 1 month. We spent several hours in hour phones trying to get ahold of our adjuster, and their boss, and their boss. Turns out, infinity Kemper insurance is the place to work. You get paid to do NOTHING! They had many opportunities to simply call and reach out to update us as customers . They chose not to do so. They did end up sending the check which never arrived and then they only called body shop back to make an instant payment. No call/email to let us know that any sort of payment was on the way. Horrible horrible customer service! They need to clean it up!
1
February 21, 2022

Gabriel559

I’ve paid enough for 6 transmissions but I get nothing!!?

There good at taking your payments but when you need them. They close my case with no explanation now they don’t even respond….
1
December 7, 2021

JDELA

Extremelly Bad customer service

This insurance company doesnt have 24 hours customer service, online access is poor and the app doesnt work at all. Geico and progressive both has 24 hours customer service and you can make changes on your policy through phone calls and even through the app.
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