NYCM Insurance

Truly horrible customer service. I've never made the effort to write any review about insurance... ever - but dealing with NYCM was SO bad, I'm compelled to prevent anyone I know/care about from insuring with them. They will nickel and dime you for ANYTHING, insult the quality of your belongings (I was told that I shouldn't expect to have anything new/OEM put on my car because it's older than 3 years, and "not worth much anymore", they won't update notes so every time you call to try and make any progress, you're starting from scratch, or even do what they say they will. It took 3 DAYS after having and reporting a claim for them to AUTHORIZE a rental car. For three days, I had no method of transportation, and they kept telling me to pay out of pocket and "try to submit for reimbursement"... are they kidding? ... even when they finally authorized the rental, it was a fight to have them pay for anything over a subcompact (when there's full rental coverage - they just say "we don't HAVE to give you anything over a subcompact"). I own/drive a large SUV... it's a joke. Like Kind/Quality - NOPE! When you ask for them to email these policies in writing (used parts/won't cover more than a subcompact), they refuse - my guess is because they know their practices aren't kosher and would risk a review from the NYS Dept of Insurance and Finance! As if ALL THAT wasn't bad enough, you'll have men talk over/interrupt you, over and over, even as you finish a single sentence. Dealing with misogynist men is the last thing I want to have to experience when going through an already painful accident/claims situation. The repair shop (vehicle dealership) is already having trouble REACHING anyone there to authorize the work, and the "initial estimate" someone thought they could work up with pictures on a dirty car won't cover even a portion of what will need to be done. I can't WAIT for that fight next. JUST. TRULY. AWFUL. As I write this, I am paying out of pocket for an adequate size rental car. I have extremely low expectations that the vehicle repair doesn't involve yet another fight, time, and stress. Honestly - never, never insure with them. The whole point is to get the coverage when you need it, and they FAIL worse than any competitor out there.

This company is pathetic, rude, prejudice with terrible customer service the claims supervisor hung up on me which is very rude and when you ask to speak someone higher they say there is no one else. They have you on hold for more then 15 minutes every time you call. I filed a claim for my vehicle and they denied the claim and canceled my policy. This company is cheap and does not look out for their customers, they are not on your side at all I’m very dissatisfied with this company, do not trust these people.