NYCM Insurance

This NYCM Insurance review will cover NYCM Insurance ratings by real users for overall satisfaction and claims, cost, billing, and service satisfaction. The NYCM Insurance A.M. Best rating is A+. To compare insurance rates from the best companies in your locale, enter your ZIP code below.

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Chris Tepedino is a feature writer that has written extensively about home, life, and car insurance for numerous websites. He has a college degree in communication from the University of Tennessee and has experience reporting, researching investigative pieces, and crafting detailed, data-driven features. His works have been featured on CB Blog Nation, Flow Words, Healing Law, WIBW Kansas, and C...

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Written by Chris Tepedino
Insurance Feature Writer Chris Tepedino

Laura Walker graduated college with a BS in Criminal Justice with a minor in Political Science. She married her husband and began working in the family insurance business in 2005. She became a licensed agent and wrote P&C business focusing on personal lines insurance for 10 years. Laura serviced existing business and wrote new business. She now uses her insurance background to help educate...

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Reviewed by Laura Walker
Former Licensed Agent Laura Walker

UPDATED: Nov 19, 2011

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Company Details
Address: 1899 Central Plaza East
City: Edmeston
State: NY
ZIP Code: 13335
Phone Number: (607) 965-8321
Fax: (607) 965-2202
Website: nycm.com
AM Best Rating: A+

Reviews
for NYCM Insurance (New York Central Mutual)

3.76 (138 reviews)
1
January 26, 2022

AS_21788

Absolutely Abhorrent. Don't insure with NYCM!

Truly horrible customer service. I've never made the effort to write any review about insurance... ever - but dealing with NYCM was SO bad, I'm compelled to prevent anyone I know/care about from insuring with them. They will nickel and dime you for ANYTHING, insult the quality of your belongings (I was told that I shouldn't expect to have anything new/OEM put on my car because it's older than 3 years, and "not worth much anymore", they won't upd...
Truly horrible customer service. I've never made the effort to write any review about insurance... ever - but dealing with NYCM was SO bad, I'm compelled to prevent anyone I know/care about from insuring with them. They will nickel and dime you for ANYTHING, insult the quality of your belongings (I was told that I shouldn't expect to have anything new/OEM put on my car because it's older than 3 years, and "not worth much anymore", they won't update notes so every time you call to try and make any progress, you're starting from scratch, or even do what they say they will. It took 3 DAYS after having and reporting a claim for them to AUTHORIZE a rental car. For three days, I had no method of transportation, and they kept telling me to pay out of pocket and "try to submit for reimbursement"... are they kidding? ... even when they finally authorized the rental, it was a fight to have them pay for anything over a subcompact (when there's full rental coverage - they just say "we don't HAVE to give you anything over a subcompact"). I own/drive a large SUV... it's a joke. Like Kind/Quality - NOPE! When you ask for them to email these policies in writing (used parts/won't cover more than a subcompact), they refuse - my guess is because they know their practices aren't kosher and would risk a review from the NYS Dept of Insurance and Finance! As if ALL THAT wasn't bad enough, you'll have men talk over/interrupt you, over and over, even as you finish a single sentence. Dealing with misogynist men is the last thing I want to have to experience when going through an already painful accident/claims situation. The repair shop (vehicle dealership) is already having trouble REACHING anyone there to authorize the work, and the "initial estimate" someone thought they could work up with pictures on a dirty car won't cover even a portion of what will need to be done. I can't WAIT for that fight next. JUST. TRULY. AWFUL. As I write this, I am paying out of pocket for an adequate size rental car. I have extremely low expectations that the vehicle repair doesn't involve yet another fight, time, and stress. Honestly - never, never insure with them. The whole point is to get the coverage when you need it, and they FAIL worse than any competitor out there.
1
March 24, 2021

Shannen

Terrible customer service

This company is pathetic, rude, prejudice with terrible customer service the claims supervisor hung up on me which is very rude and when you ask to speak someone higher they say there is no one else. They have you on hold for more then 15 minutes every time you call. I filed a claim for my vehicle and they denied the claim and canceled my policy. This company is cheap and does not look out for their customers, they are not on your side at all I...
This company is pathetic, rude, prejudice with terrible customer service the claims supervisor hung up on me which is very rude and when you ask to speak someone higher they say there is no one else. They have you on hold for more then 15 minutes every time you call. I filed a claim for my vehicle and they denied the claim and canceled my policy. This company is cheap and does not look out for their customers, they are not on your side at all I’m very dissatisfied with this company, do not trust these people.
3
December 27, 2020

yahea12345

review

good but need a lot of improvements because there are many tips that this company completely ignore and with no good reason
5
October 2, 2020

rootsguy

Professional, Friendly and Reliable

A truly professional yet friendly office. They are always there when we need them and have yet to let us down.
5
May 4, 2020

robertjlynn

best services

this is a company that provides top class services in New York city. I am very satisfied with this insurance company.
5
December 9, 2019

lpoly3424

Good company

Good company to work with and helpful/knowledgeable customer service. They provide their bills on time and good communication
5
November 22, 2019

billie9237

great insurance

I love this company the agents are great nice kind and courteous and I searched among all the other insurance companies for the cheapest price
3
October 13, 2019

carter2

High Rates

This carrier has a good customer service department. The rates do tend to run on the higher side. Their claims department is good. I did have a slight issue when I needed to extended my rental car due to a car accident. For the high rates I would expect better.
5
August 13, 2019

moogie

great company for home, cars and umbrella insurance!!!!

We have insurance with NYCM for many years - our home, our cars and an umbrella policy too. Their customer service and claims dept have been superior. We have never had a problem dealing with them and everything seems to go seamlessly when we have a claim. We recommend this company highly!
5
June 23, 2019

CRR

Great Insurance Company

Excellent company for car insurance. Have had several minor claims (including recent windshield/ glass coverage) and they are fast and very helpful. Also the rates are unbeatable for their premiums. I have tested the market in comparison several times and no offer has beat NY Central Mutual.
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