Westfield

This Westfield review will cover Westfield ratings by real users for overall satisfaction and claims, cost, billing, and service satisfaction. The Westfield A.M. Best rating is A. To compare insurance rates from the best companies in your locale, enter your ZIP code below.

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Chris Tepedino is a feature writer that has written extensively about home, life, and car insurance for numerous websites. He has a college degree in communication from the University of Tennessee and has experience reporting, researching investigative pieces, and crafting detailed, data-driven features. His works have been featured on CB Blog Nation, Flow Words, Healing Law, WIBW Kansas, and C...

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Written by Chris Tepedino
Insurance Feature Writer Chris Tepedino

Laura Walker graduated college with a BS in Criminal Justice with a minor in Political Science. She married her husband and began working in the family insurance business in 2005. She became a licensed agent and wrote P&C business focusing on personal lines insurance for 10 years. Laura serviced existing business and wrote new business. She now uses her insurance background to help educate...

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Reviewed by Laura Walker
Former Licensed Agent Laura Walker

UPDATED: Nov 19, 2011

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Company Details
Address: One Park Circle
City: Westfield Center
State: OH
ZIP Code: 44251
Phone Number: (330) 887-0101
Fax: (330) 887-0840
AM Best Rating: A

Reviews
for Westfield Insurance

3.70 (116 reviews)
1
February 2, 2022

Herman

Run Away! Run Away! Run, far, far Away!

In December 2020, my vehicle was struck in the rear by an individual insured through Westfield. More than a year later, I am still trying to obtain a fair settlement. I have provided receipts documenting the amount invested in the vehicle to restore it to its current condition and have provided multiple listings indicating the actual prices cars of this model are bringing. Though the car suffered relatively minor damage, and has since been rep...
In December 2020, my vehicle was struck in the rear by an individual insured through Westfield. More than a year later, I am still trying to obtain a fair settlement. I have provided receipts documenting the amount invested in the vehicle to restore it to its current condition and have provided multiple listings indicating the actual prices cars of this model are bringing. Though the car suffered relatively minor damage, and has since been repaired, at my expense, Westfield maintains the car is a total loss and is offering less than 1/3 the amount required to replace it, and 1/2 the cost to repair it. I have filed a complaint with the Ohio Department of Insurance, and it appears I will have to take the insured to Small Claims Court. Insurance only has value if it protects the insured from loss. Westfield's interest appears not to be doing what is right or ethical, but only what they believe they can get away with offering. Regardless the outcome, I will never recover the lost time or aggravation in dealing with this company. My advice seek coverage elsewhere.
3
September 14, 2021

Gibbsdad

Nearly three hours for roadside assistance to arrive

The car had a flat and it took nearly three hours for roadside assistance to arrive. It happened at 7AM on a sunny, warm day, so weather cannot be used as an excuse. The location was a well populated urban area, not in the middle of nowhere. If that type of wait happened late at night in a dark location, it could have been extremely dangerous. There is no excuse for this type of delay in getting help.
1
March 3, 2021

Disjaw

Go to a different company and save your time and sanity

Every time I use them it’s a pain in my Butt I have to fight them on everything get what you pay for
2
February 25, 2021

2107

Be wary

I have an open and claim, and I have to say that the manner in which the claim has been handled has been poor to say the least. When, I first made the claim, I was told not to take my car to the body shop until the check arrived. Okay, makes sense. We are now several weeks since the claim was filed, and I have not received a check. I have emailed the agent several times. Response is always a copy of the claim with no other correspondence or an in...
I have an open and claim, and I have to say that the manner in which the claim has been handled has been poor to say the least. When, I first made the claim, I was told not to take my car to the body shop until the check arrived. Okay, makes sense. We are now several weeks since the claim was filed, and I have not received a check. I have emailed the agent several times. Response is always a copy of the claim with no other correspondence or an inappropriate answer to the question asked. I asked when I should be concerned about not receiving the check. The answer was an attached copy of the claim and the following, "Your claim will be closed when the body shop account is paid." That was definitely not an answer to the question I asked! Meanwhile, winter goes on here in Ohio and the salt is eating away at the damaged part of my car. Do I wash it and cause more damage or leave it as is and let the salt cause more damage? Are they going to pay for the additional damage? I am moving beyond frustration into the area of anger. Is it just the agent handling my claim or is this the attitude that prevails throughout the company? I have a homeowners policy with Westfield as well, and I am concerned if homeowners claim are handled in the same way. If a tree falls on your house in the middle of the winter are they going to take weeks and weeks to fix it while you lose hundreds if not thousands of dollars trying to heat your house and your house suffers additional water damage from snow? Not sure that I want to find out.
1
January 20, 2021

jonesH789

Total Nightmare

It's been a nightmare working with Westfield auto insurance these past few months. I got hit in September and only just now have gotten things totally resolved (January)! I was not at fault for the accident and was continually treated like I was - Westfield did not advocate for me AT ALL in this issue or take my side EVER in getting my car fixed or with what I wanted. All they cared about was their final decision and getting me over and done with...
It's been a nightmare working with Westfield auto insurance these past few months. I got hit in September and only just now have gotten things totally resolved (January)! I was not at fault for the accident and was continually treated like I was - Westfield did not advocate for me AT ALL in this issue or take my side EVER in getting my car fixed or with what I wanted. All they cared about was their final decision and getting me over and done with as soon as possible. Total headache from start to finish - Dropped them as soon as I could.
1
October 26, 2020

Lords137

Aggravated & Disgusted‼️

Our policy was canceled on 9/30/2020 thru Anderson Ins. On 10/6 & 10/7 two automatic withdrawals were made on my ck acct. spoke with Agent and she said a double payment was taken by error; when NO PAYMENT AT ALL should’ve be withdrawn at all. Called Westfield directly on the following dates: 10/7, 10/13, 10/16, 10/20 and today 10/26/2020. The customer care reps. (And I use that phrase lightly) continually lie to me and insist the second pay...
Our policy was canceled on 9/30/2020 thru Anderson Ins. On 10/6 & 10/7 two automatic withdrawals were made on my ck acct. spoke with Agent and she said a double payment was taken by error; when NO PAYMENT AT ALL should’ve be withdrawn at all. Called Westfield directly on the following dates: 10/7, 10/13, 10/16, 10/20 and today 10/26/2020. The customer care reps. (And I use that phrase lightly) continually lie to me and insist the second payment was sent out on the 16th/Oct. I’ve been waiting almost one (1) month to receive my refund ck. What the [REDACTED WORD] is going on? If any potential future customers are reading this, DO NOT deal with Westfield or Anderson Ins. I hate to see what may have happened if we had a claim!
5
October 12, 2020

Jeri

Westfield customer interaction

Westfield's premiums are comparable to other companies, however their claims professionals and customer service are A+. We had an auto claim that was handled seamlessly. I could not have asked for an easier experience.
5
October 12, 2020

skylight

Not as well known - but Great Company

We've had Westfield for our home and auto for many years. We've never had anything but great service at every interaction. Since I always want to make certain I'm paying what I should we've priced other carriers every few years and Westfield has always been cheaper. While we haven't had many claims our experience was wonderful when we did.
4
October 9, 2020

Flatfender90

Integrity in business means a lot to me.

Back in December I had an incident with my new truck. Someone or something had hit my fender and put a big ding in it and my door had been hit also. I went and got estimates, and Westfield field agent also did an estimate. Our estimates together where good and I got the truck fixed at the place I wanted. Easy and painless process. I was concerned my rates would go up because I didn’t see what or when it happened. I’m happy to report it was fi...
Back in December I had an incident with my new truck. Someone or something had hit my fender and put a big ding in it and my door had been hit also. I went and got estimates, and Westfield field agent also did an estimate. Our estimates together where good and I got the truck fixed at the place I wanted. Easy and painless process. I was concerned my rates would go up because I didn’t see what or when it happened. I’m happy to report it was filed under comprehension and there was no increase to our policy. Thank you to Westfield and the agency for their integrity with this claim.
1
September 23, 2020

Westfieldsucks

Westfield Insurance

Please avoid this Company at all costs. They charged us for an extra month of insurance after we cancelled our policy. We sent them documentation of payments yet they continue to threaten us with collection agencies. Again, avoid this company as there are much better Companies out there.
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