Bamboo Insurance Review & Ratings (2022)

Bamboo insurance specializes in selling property insurance and specialty property coverage. With their custom policies and flexible approach to offering insurance solutions for residents of California, Bamboo is steadily making a name for itself among the top insurance companies in the business.

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Chris Tepedino is a feature writer that has written extensively about home, life, and car insurance for numerous websites. He has a college degree in communication from the University of Tennessee and has experience reporting, researching investigative pieces, and crafting detailed, data-driven features. His works have been featured on CB Blog Nation, Flow Words, Healing Law, WIBW Kansas, and C...

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Laura Walker graduated college with a BS in Criminal Justice with a minor in Political Science. She married her husband and began working in the family insurance business in 2005. She became a licensed agent and wrote P&C business focusing on personal lines insurance for 10 years. Laura serviced existing business and wrote new business. She now uses her insurance background to help educate...

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Reviewed by Laura Walker
Former Licensed Agent Laura Walker

UPDATED: Feb 15, 2022

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The Rundown

  • Bamboo is backed by a few of the largest insurance carriers in the industry, such as Allstate.
  • Bamboo offers easy set-up and complete transparency when it comes to monthly payments on their policies.
  • Bamboo only sells homeowners insurance in the state of California.

Bamboo Insurance is a newly formed California-based insurance organization, underwritten by XL Catlin, and backed by some of the best insurance companies in the game. Established on the principles of customer advocacy and transparency, Bamboo Insurance is using technology to help reach customers and drive their product forward.

Bamboo advertises personalized policies with easy set-up and low monthly payments on all of their product lines. Their insurance policies cover homeowners, auto insurance, umbrella policies, and flood insurance. Bamboo also offers earthquake coverage, renters, commercial, and condo policies. 

To learn more about Bamboo Insurance, keep reading below. Ready to compare quotes? Enter your ZIP code into our free and easy-to-use tool and start saving today.

What type of policies does Bamboo offer?

There are a few different types of policies that Bamboo offers:

  • HO-3. A standard homeowners policy
  • HO-4. Renters insurance to protects the belongings of someone renting a home or apartment; the owner of the unit would need a separate landlord insurance policy to protect the structure
  • HO-5. A homeowner’s policy with broader coverage for additional perils
  • HO-6. Insurance for someone who owns a condominium; the condo association will likely have coverage to protect the building and its common areas
  • DP-1. Insurance for the owner (landlord) of a property that may be vacant
  • DP-3. Insurance for the owner (landlord) for a property that is occupied by a tenant

With Bamboo Insurance backed by Allstate, among a few other larger companies, these policies that are offered are considered industry standard.

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What does Bamboo Insurance cover?

Bamboo offers a variety of insurance options, which include, homeowners, auto insurance, umbrella policies, and flood insurance.

Here is a breakdown of what they offer and what is covered under each policy:

Coverage typeInfo
HomeownersCoverage that protects homeowners from losses to their homes, personal property, and some types of damage or injury to others for which the homeowner is liable.
AutoCoverage that provides protection from losses resulting from owning and operating all of your personal vehicles.
Personal Umbrella
Coverage that protects homeowners from losses to their homes, personal property, and some types of damage or injury to others for which the homeowner is liable.
FloodTypical homeowners/dwelling fire insurance policies don’t cover floods but in high-risk areas protect your home from rising flood waters.
EarthquakeSupplemental coverage for damages caused by earthquakes as this seismic event coverage is not included in your homeowners policy.
RentersRenters
CommercialCoverage that protects your business property, professional liability, general liability, E&O, Commercial Vehicles and more.
CondoCoverage for condominiums with or without an HOA provide protection against losses and repair costs for a condo unit including you or your personal belongings.
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A homeowner’s policy provides different types of coverage for your belongings depending on the type and category of the item:

  • Unscheduled personal property. This includes things like furniture, fixtures, bedding and clothing if lost in or during a sudden event.
  • Scheduled personal property. Types of goods that have separate sub-limits of coverage. Firearms, cash, photography equipment, computer equipment and jewelry all have set sub-limits in a standard homeowner’s policy, such as $5,000 per category. If you have an item worth more than the limit, such as an engagement ring valued at $15,000, you can usually purchase additional coverage for it by providing proof of purchase or an appraisal.

If you have any type of special collection, you may need to consult an advocate to discuss and ensure that you are covered for the proper value.

What else does Bamboo cover?

There are a few other additional coverages that Bamboo offers that aren’t necessarily under one specific policy but do fall under their other “sub-policies”.

TypeInfo
Slip & falls in or around your homeMost slip and fall accidents will be covered, except where the homeowner acted intentionally to cause the slip and fall. If a homeowner’s negligence causes the fall, such as having unmarked obstacles on the property, liability coverage may apply. If there is no negligence, no-fault medical coverage may apply.
WildfiresHelps cover damage to your home and belongings resulting from a wildfire. You may need a separate policy if you live in a region that is susceptible to frequent wildfires.
Fallen treesHomeowner’s insurance typically covers the costs of removing the tree or shrub that fell on an insured structure. If a fallen tree does not damage your home or other structures but blocks a driveway or ramp for the disabled, insurance may pay to have it removed.
Swimming pools/ hot tubsPools, water slides, hot tubs and trampolines can be considered an ‘attractive nuisance’ because small children may be attracted them but risk getting hurt or drowning. As such, most insurance companies require that pools and hot tubs be fenced in order to be properly covered.
Equipment failure and breakdownEquipment breakdown is an optional coverage that may help pay for the costs of repairing or replacing damaged or broken equipment after a covered incident. It may also cover your electronic equipment off premises. It does not cover wear and tear, however.
Service line coverageService line is an optional coverage for damage to service lines outside your house but still on your property. These include phone lines, cable wiring, water, and sewer pipes outside of your house to the connections at the street or power pole. It covers the potentially costly expenses of excavation and repair of underground wiring and piping.
Inflation guard Inflation guard automatically increases your coverage by 4% each year to keep up with the cost of inflation. The cost of the labor and materials increase each year, driving up the total cost to rebuild your home. This feature increases your coverage A so you have additional protection.
PerilsWith named peril coverage, your policy helps pay to repair or replace your belongings only if they are damaged by the perils that are specifically listed in your policy.
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If the named peril is not listed, it is not covered.

A standard homeowner’s policy (H0-3) generally covers these 16 named perils:

  • Fire and smoke
  • Lightning strikes
  • Windstorms and hail
  • Explosions
  • Vandalism and malicious mischief
  • Damage from an aircraft, car, or vehicle
  • Theft
  • Falling objects
  • Weight of ice, snow, or sleet
  • Water damage

Perils that are not on this list will not be covered under this policy and will be treated as “disappearance” rather than theft. It would not be covered under an HO-3 policy but would likely be covered under an HO-5 “all perils” policy.

What is not covered by Bamboo Insurance?

There are a few situations that Bamboo will not cover, such as:

  • Landslides, mudslides and sink holes. Generally not covered by a homeowner’s policy, as well as not being covered under an earthquake or flood policy either. 
  • Dog bites. These are generally not covered, however there is an “animal liability” coverage that is available. This type of coverage may be included in a homeowner’s policy or may be available for additional cost. There may be no coverage for certain vicious breeds of dog, however, so please read your policy carefully.
  • Contractor injury. If a contractor or service worker is injured on your property as a result of poor workmanship, they and you, will not be covered. However, they may qualify for state workers compensation insurance coverage.
  • Rentals & AirBNBs. Most standard homeowner’s insurance policies exclude short-term rentals. The owner of the home therefore requires special insurance to cover the dwelling during longer rental periods. 

Some of these situations are able to be negotiated around if you or your agent feel that it is necessary to include them within your policy.

Bamboo Insurance Reviews

Since Bamboo is a newly formed company, it does not have many reviews.

The reviews that were available were primarily found on the BBB website.

Bamboo ranked a D- with a 1.5/5 star rating. Unfortunately, not much was shown in the reviews that were accounted for (6 in total from the last 3 years of Bamboo being in business and 3 of them being from the last 12 months). The most common complaint was geared towards their customer service and how it was difficult to get a live representative, rather than an automated one when calling to file a claim.

How To File A Claim With Bamboo

There are a few different options when needing to file a claim, but the most common one is by calling the Bamboo customer service line. The Bamboo Insurance phone number is listed as: 1-888-546-5118.

If you need help filing a claim or contacting someone about making a payment to your account, their customer service department is available 24.7

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Bamboo Insurance Review & Ratings: Key Takeaways

Since Bamboo Insurance is a fairly new company, it is hard to see past some of the negative reviews they have received. However, since they are fresh to the game, they are not bogged down by decades of dated systems and processes, which meant lower costs and higher service for its customers.

With their customer-first mindset, Bamboo strives to work tirelessly to partner with those in need of insurance, removing barriers along the way and offering flexible, approachable insurance solutions that grow with you.

Now that you have learned about Bamboo Insurance, take the time to enter your ZIP code into our free and easy-to-use tool below for quick rates comparisons today.

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