Penn National

This Penn National review will cover Penn National ratings by real users for overall satisfaction and claims, cost, billing, and service satisfaction. The Penn National A.M. Best rating is A-. To compare insurance rates from the best companies in your locale, enter your ZIP code below.

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Chris Tepedino is a feature writer that has written extensively about home, life, and car insurance for numerous websites. He has a college degree in communication from the University of Tennessee and has experience reporting, researching investigative pieces, and crafting detailed, data-driven features. His works have been featured on CB Blog Nation, Flow Words, Healing Law, WIBW Kansas, and C...

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Written by Chris Tepedino
Insurance Feature Writer Chris Tepedino

Laura Walker graduated college with a BS in Criminal Justice with a minor in Political Science. She married her husband and began working in the family insurance business in 2005. She became a licensed agent and wrote P&C business focusing on personal lines insurance for 10 years. Laura serviced existing business and wrote new business. She now uses her insurance background to help educate...

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Reviewed by Laura Walker
Former Licensed Agent Laura Walker

UPDATED: Nov 19, 2011

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Company Details
Address: Two North Second Street
City: Harrisburg
State: PA
ZIP Code: 17101
Phone Number: (717) 234-4941
Fax: (717) 255-6317
AM Best Rating: A-
Moody's Rating: Baa1

Reviews
for Penn National Insurance

4.15 (66 reviews)
1
January 19, 2022

Marmike

Stop trying to rip people off

Was paying $46.98 per month. They tried to make it $50.00 per month. Told them that was not the agreed price. Told them I won't pay that. Left insurance run out. They tried to extort another $27.60 for cancelling policy. If not paid, going to collection agency. Went to different company. Got same kind of insurance for $30.10. saving $202.56 a year. Don't let them retire early by ripping you off or trying to extort money from you like they tried w...
Was paying $46.98 per month. They tried to make it $50.00 per month. Told them that was not the agreed price. Told them I won't pay that. Left insurance run out. They tried to extort another $27.60 for cancelling policy. If not paid, going to collection agency. Went to different company. Got same kind of insurance for $30.10. saving $202.56 a year. Don't let them retire early by ripping you off or trying to extort money from you like they tried with me. Check other company's out for same coverage and you will also be saving hundreds of $. Don't let them rip you off. Also, you'll see this posted on social media. People should know that this is a bad, crooked company.
1
May 25, 2021

jnsnj

The Bad Faith Insurance Company

Unethical claims practices seem to be the norm. I've been asking to be provided with a Internal Appeals Referral form, which is required by the State of NJ for a week and have not had any response from the claims department.
5
November 28, 2020

DoSm

Penn National Insurance is a great company

Coverage is above and beyond with accident forgiveness and waiving deductible on certain things. Agent is excellent. Website is good.
5
October 9, 2020

DBon

Agent was excellent, customer service and product features

Great agent, customer service and product features. Get the PennPac with all of the extras that is unique to this company.
5
May 3, 2020

alexsaidah

insurance

amazing insurance very good good coverage for a very great price i am overall amazed with the costumer service
1
November 10, 2019

Sniper

Thieves

My experience is that they are theives.I had a cancellation for my auto policy for Sunday 11-3 19.I was told I could pay on line over the weekend anytime and my policy would not cancel.I paid it on 11-2 which was a saturday.I paid it at 5 o'clock which was before midnight on saturday.I even got a confirmation number! I just found out a week later I have no isurance.Are you kidding me! THEY took the payment before it cancelled.Apparenrently they d...
My experience is that they are theives.I had a cancellation for my auto policy for Sunday 11-3 19.I was told I could pay on line over the weekend anytime and my policy would not cancel.I paid it on 11-2 which was a saturday.I paid it at 5 o'clock which was before midnight on saturday.I even got a confirmation number! I just found out a week later I have no isurance.Are you kidding me! THEY took the payment before it cancelled.Apparenrently they didn't process payment until next business day.Not my problem.I was told by them oh yeah you can make your payment anytime sir you will be fine [REDACTED NAME] ! As soon as they put there fingers on my bank account and touched my money the cancellation should have went away.I don't care if they don't put it through until the next business day or not.poiint is they took it before it cancelled and the fuckers cancelled it anyway!I have had nothing but problems with them. Don't believe the good reviews they are wolves in sheeps clothing!
1
August 21, 2019

Cat1234

A dishonest company

I have a policy with Penn National and have been in good standing with them for a few years. My car got water damage from rain and I received a call that my car is totaled and that damage is covered. I call to ask when I can cancel that car since it was totaled and when I will receive check, I then received a call from adjuster that my car is not covered due to lack of maintenance which is a lie. I don’t like this company because they will lie...
I have a policy with Penn National and have been in good standing with them for a few years. My car got water damage from rain and I received a call that my car is totaled and that damage is covered. I call to ask when I can cancel that car since it was totaled and when I will receive check, I then received a call from adjuster that my car is not covered due to lack of maintenance which is a lie. I don’t like this company because they will lie and do whatever they want in the end. Go with a company that is more reputable and larger. I have learned and will be ending coverage.Yelps reviews truly shows the reputation of this get over company.
5
June 26, 2019

Kennedy123

Great PRICES

they gave me an insurance policy when a lot of other companies said no because I missed one payment. they have been great and cheaper than I was paying before.
5
March 23, 2019

JMommy

Easy to deal with on claims

They pay claims quickly and painlessly. I highly recommend using this company for all of your insurance needs.
1
March 1, 2019

throwaway123

Terrible Customer Service

I spoke with [REDACTED NAME] an adjuster located out of the [REDACTED CITY] PA area. I can not believe how rude and nasty she was right out of the gate. I asked what I believed to be a very reasonable question regarding an accident that I was in no way apart of. I am trying to clear my driving record of an accident that I was miles away from when it happened. All I needed was something stating that I was NOT the driver. She told me its impossible...
I spoke with [REDACTED NAME] an adjuster located out of the [REDACTED CITY] PA area. I can not believe how rude and nasty she was right out of the gate. I asked what I believed to be a very reasonable question regarding an accident that I was in no way apart of. I am trying to clear my driving record of an accident that I was miles away from when it happened. All I needed was something stating that I was NOT the driver. She told me its impossible for her to send me a copy of the claim report. Now in this day in age, when we can grow meat in a lab and cure diseases previously a death sentence; I find it extremely hard to believe that getting a copy of the claim report is impossible. Maybe she doesn't know how? To think that someone who treats insured members like that is representing this company is laughable. I can not stress enough how off putting the 5 minutes I spent talking with her was. I will without a doubt in my mind, never recommend Penn National as an auto policy to anybody. Chewing glass sounds more pleasant.
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