Shelter Company

I have never been more uncomfortable speaking with personnel in my life. The representatives from Shelter refused to work around my schedule for phone calls, constantly interrupted me, and even called me out for "harassing" the other driver for asking for their insurance info. I had to wait several months for their investigation to finish(note that the other driver was undeniably at fault in the accident.)When all was said and done they refused to pay for damage to my hubcap(later I had to pay for the resulting flat tire), didn't respond to my requests, and in general just treated me horribly.

Simply put, I am incredibly frustrated and disappointed with my experience with Shelter Mutual Insurance. I am not a policy holder, but if I was I would cancel my policy and find insurance elsewhere. Back in November, a driver insured by Shelter hit my vehicle while it was parked on the side of the road. For two months, I got the runaround from this person’s insurance agent and the claims adjuster. I had to email and call 3 or 4 times before getting a call back. The communication and explanation of everything was borderline non-existent. I was promised a rental vehicle comparable to my 2018 Chevy Silverado and got a Nissan Altima. And just when I finally thought everything was over, my vehicle was held up at the body shop because the claims adjuster refused to return communications for 2 weeks to sign-off on the work. This has seriously been the worst experience of my life.