Shelter Insurance Review & Ratings (2023)

This Shelter Insurance Review will cover Shelter Insurance ratings by real users for overall satisfaction and claims, cost, billing, and service satisfaction. The Shelter Insurance A.M. Best rating is A. To compare insurance rates from the best companies in your area, enter your ZIP code below.

UPDATED: Mar 4, 2023Fact Checked

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Chris Tepedino is a feature writer that has written extensively about home, life, and car insurance for numerous websites. He has a college degree in communication from the University of Tennessee and has experience reporting, researching investigative pieces, and crafting detailed, data-driven features. His works have been featured on CB Blog Nation, Flow Words, Healing Law, WIBW Kansas, and C...

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Written by Chris Tepedino
Insurance Feature Writer Chris Tepedino

Laura Walker graduated college with a BS in Criminal Justice with a minor in Political Science. She married her husband and began working in the family insurance business in 2005. She became a licensed agent and wrote P&C business focusing on personal lines insurance for 10 years. Laura serviced existing business and wrote new business. She now uses her insurance background to help educate...

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Reviewed by Laura Walker
Former Licensed Agent Laura Walker

UPDATED: Mar 4, 2023

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Company Details
Address: 1817 West Broadway
City: Columbia
State: MO
ZIP Code: 65218
Phone Number: (573) 445-8441
Fax: (573) 446-5730
AM Best Rating: A

Are you in the market for insurance? Look no further than Shelter Insurance. With a commitment to customer satisfaction, a variety of coverage options, and discounts available to qualifying customers, Shelter Insurance is a top choice for those in need of coverage.

Founded in 1946, Shelter Insurance has been providing top-quality insurance coverage to individuals and families for over 75 years. With a mission to provide excellent customer service, Shelter Insurance is dedicated to helping its customers find the coverage they need at a price they can afford.

Interesting Attributes:

  • Offers a variety of coverage options to meet the unique needs of each customer
  • Committed to providing excellent customer service
  • Discounts available to qualifying customers

Read on to learn more about the company’s history and mission, its products and services, the cost of those services, where they offer coverage, and customer reviews.

History and Mission of Shelter Insurance

Shelter Insurance was founded in 1946 in Columbia, Missouri, by a group of Missouri farmers who were looking for affordable insurance coverage for their homes and farms. Over the years, the company expanded its offerings to include auto insurance, life insurance, and other types of coverage.

Shelter Insurance has always been committed to providing excellent customer service. They believe in being a reliable, trustworthy partner to their customers and are dedicated to helping them find the coverage they need at a price they can afford. This commitment to customer satisfaction is evident in the way the company interacts with its customers, whether it’s through its online portal or over the phone with one of its customer service representatives.

In addition to providing quality insurance coverage to their customers, Shelter Insurance also gives back to the communities they serve. They are involved in a number of community organizations and support a variety of charitable causes. The company’s mission is not just to provide insurance coverage but also to make a positive impact on the lives of those around them.

Overall, Shelter Insurance’s history and mission reflect a company that is dedicated to providing high-quality insurance coverage and exceptional customer service to its customers while also giving back to the communities they serve. This commitment to excellence has helped Shelter Insurance become one of the most respected and trusted insurance providers in the United States.

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Shelter Insurance Products and Services

Shelter Insurance offers a wide range of insurance products and services to meet the needs of individuals, families, and businesses. The company’s products and services include:

  • Auto insurance: Shelter Insurance offers various types of car insurance coverage, including liability, collision, comprehensive, uninsured/underinsured motorist, and personal injury protection. They also offer optional coverages such as roadside assistance and rental reimbursement.
  • Homeowners insurance: Shelter Insurance offers homeowners insurance that covers property damage, personal liability, and medical payments. They also offer additional coverages such as flood insurance, earthquake insurance, and personal property replacement.
  • Renters insurance: For those who rent, Shelter Insurance offers renters insurance that covers personal property, liability, and loss of use. They also offer optional coverages such as identity theft protection and pet damage coverage.
  • Life insurance: Shelter Insurance offers several types of life insurance, including term life, whole life, and universal life. These policies provide coverage in the event of death and can also provide benefits while the policyholder is still alive.
  • Business insurance: Shelter Insurance offers a variety of insurance products for small and large businesses, including commercial property insurance, general liability insurance, and workers’ compensation insurance.

The cost of Shelter Insurance products and services varies depending on a number of factors, such as the type of coverage, the amount of coverage, and the location of the insured property. The company offers competitive pricing and strives to provide affordable insurance coverage to its customers.

States Where Shelter Insurance Is Offered

Shelter Insurance offers coverage in several states across the United States, including:

  • Arkansas
  • Colorado
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Louisiana
  • Mississippi
  • Missouri
  • Nebraska
  • Nevada
  • Ohio
  • Oklahoma
  • Tennessee

Exact insurance offerings may differ from state to state.

How much does Shelter Insurance cost?

The cost of Shelter Insurance varies depending on several factors, such as the type of coverage you need, the amount of coverage you require, and your location. For example, the cost of car insurance will depend on factors such as the make and model of your car, your driving record, and the level of coverage you need. Similarly, the cost of homeowners insurance will depend on the value of your home, the location of your property, and the amount of coverage you need.

To get an accurate quote for Shelter Insurance, you can visit their website and fill out a form with your information. Alternatively, you can contact the company directly to speak with an agent who can help you determine the cost of the coverage you need.

It’s important to note that while cost is an important factor to consider when choosing an insurance provider, it’s not the only factor. You should also consider the level of coverage you need, the company’s reputation for customer service, and any discounts or special offers that may be available to you.

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Shelter Insurance Discounts

Shelter Insurance offers a variety of insurance discounts to help their customers save money on their insurance premiums. Here are some of the most common discounts that Shelter Insurance offers:

  • Multi-policy discount: If you have multiple insurance policies with Shelter Insurance, such as car insurance and homeowners insurance, you may qualify for a multi-policy discount.
  • Safe driver discount: If you have a good driving record with no accidents or moving violations, you may qualify for a safe driver discount.
  • Good student discount: If you are a student with good grades, you may qualify for a good student discount.
  • Anti-theft device discount: If your car is equipped with anti-theft devices, such as an alarm system or a tracking device, you may qualify for an anti-theft device discount.
  • Home safety features discount: If your home has safety features such as smoke detectors, a burglar alarm, or a sprinkler system, you may qualify for a home safety features discount.
  • Pay-in-full discount: If you pay your insurance premium in full rather than in installments, you may qualify for a pay-in-full discount.

The amount of each discount may vary depending on the state you live in and other factors. To find out which discounts you qualify for and how much you can save, you can contact Shelter Insurance directly or visit their website. Keep in mind that not all discounts are available in all states or for all types of insurance coverage.

What are customers saying about Shelter Insurance?

Customer reviews of Shelter Insurance are generally positive, with many customers praising the company’s customer service, competitive pricing, and ease of use. However, there are also some negative reviews, with some customers expressing dissatisfaction with the claims process or billing issues.

Here is a summary of what customers are saying about Shelter Insurance:

Strengths:

  • Competitive pricing: Many customers have praised Shelter Insurance for its competitive pricing, saying that they were able to save money on their insurance premiums compared to other providers.
  • Friendly and helpful customer service: Many customers have also praised the company’s customer service, saying that the representatives are friendly, knowledgeable, and helpful.
  • Easy-to-use website: Customers appreciate the user-friendly website of Shelter Insurance, which makes it easy to get a quote, manage their policy, and file a claim.

Weaknesses:

  • Claims process: Some customers have expressed frustration with the claims process, saying that it was slow or that they had difficulty getting a response from the claims department.
  • Billing issues: A few customers have reported issues with billing, such as being overcharged or having difficulty getting their payments processed correctly.

Overall, customer reviews of Shelter Insurance are mostly positive, with many customers reporting a positive experience with the company. However, it’s important to keep in mind that individual experiences may vary, and it’s always a good idea to do your own research and compare insurance providers before making a decision.

Roundup: Shelter Insurance

In conclusion, Shelter Insurance is a reputable insurance company that has been providing high-quality insurance coverage to customers for over 75 years. With a commitment to excellent customer service, a variety of coverage options, and discounts available to qualifying customers, Shelter Insurance is a top choice for those in need of car, homeowners, renters, life, or business insurance coverage.

Reviews
for Shelter Mutual Insurance Company

4.16 (421 reviews)
1
July 20, 2022

FranklinGirl

Stay far away!

I filed a claim for a parking lot accident after a lady backed out and hit me. I spoke with the claims adjuster [REDACTED NAME], and he took a statement and told me he would reach out to the other insurance agency. I was logged into my account and noticed he had closed my claim without communicating with me. I contacted him and he told me to contact the other insurance agency. Really??? I pay nearly $10,000 a year (20 years) for insurance for a h...
I filed a claim for a parking lot accident after a lady backed out and hit me. I spoke with the claims adjuster [REDACTED NAME], and he took a statement and told me he would reach out to the other insurance agency. I was logged into my account and noticed he had closed my claim without communicating with me. I contacted him and he told me to contact the other insurance agency. Really??? I pay nearly $10,000 a year (20 years) for insurance for a house and 5 cars for him to do his job. Unbelievable..I'm in the process of finding a company that values my business and serves their clients. Shelter has really gone down the [REDACTED] . They were a premier company, but not anymore.
1
October 21, 2021

BenjaminHM

Non communicative experience.

I have never been more uncomfortable speaking with personnel in my life. The representatives from Shelter refused to work around my schedule for phone calls, constantly interrupted me, and even called me out for "harassing" the other driver for asking for their insurance info. I had to wait several months for their investigation to finish(note that the other driver was undeniably at fault in the accident.)When all was said and done they refused t...
I have never been more uncomfortable speaking with personnel in my life. The representatives from Shelter refused to work around my schedule for phone calls, constantly interrupted me, and even called me out for "harassing" the other driver for asking for their insurance info. I had to wait several months for their investigation to finish(note that the other driver was undeniably at fault in the accident.)When all was said and done they refused to pay for damage to my hubcap(later I had to pay for the resulting flat tire), didn't respond to my requests, and in general just treated me horribly.
4
October 17, 2020

DaRiD

Problem with Claims Communications

I recently had an accident and getting information from the company regarding the status of my claim was extremely difficult. Overall, my dealings with the agent are pleasant, but receiving updates from the claims department was a nightmare.
5
July 31, 2020

Atm

Great!

It was wonderful. Every time my insurance was supposed to go up it would go down in price. For example when I got an MIP when I was 19 my insurance went down $20.
5
July 19, 2020

Leo_Kim

The product and sevice is good!

The policy provided is very easy to understand. The agent was very nice to explain everything to me and helped customize my auto insurance.
1
July 9, 2020

Broncos1858

Horrible experience

Horrible. My brand new 2020 truck got damaged last night! The insurance agent was rude! I can't even take my truck to get fixed until the adjuster calls me so I am stuck driving around a damaged truck which was no fault of my own!!!
5
May 1, 2020

lesley

Trusted with good rates

The company covered my two fender benders and was a reasonable rate. The insurance agent was wonderful. He was a cornerstone of the community and trusted. I had my apartment and car insurance through the company. I was ran into and two different occasions and it did not raise my rates. I only canceled after I moved to a different state and got married.
5
February 23, 2020

Cricky73

A great company to do business with and offer discounts

I have not had to make a claim (fortunately) however, any time we've had a question they were available to answer and we're kind in doing so. Even better, their prices are lower than anyone else we could find. They also offer discounts such as safe driver.
5
February 13, 2020

kolsen

Shelter Insurance, A Great Company

Shelter has always been good to me and I've never had any issues. They offer far lower prices than I could find at competitors with the same coverage.
5
January 30, 2020

beanmom

Probably the Best

I had to file two claims in less than a year, and one I could have been hassled over, but Shelter took care of it no questions asked. Super friendly, and personable company. I have been with them for 5 years and have always been impressed, and I am a supercritical person when it comes to businesses such as this.
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